Overview
TravelUp has a rating of 3.2 stars from 1,644 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TravelUp most frequently mention best price, easy process and hotel room. TravelUp ranks 10th among Discount Travel sites.
Instant Feedback
I received several emails stating you wanted confirmation of payment from CC company. I have not received a response from anyone that the payment has been accepted.
Your phone waiting recording is a joke and repeats the same message over and over. The wait time on the recording say I have a 10-second wait for the last 30 minutes. Really poor service.
Terrible experience. I reserved a hotel room in the morning. I kept asking for a confirmation which i got,later in the day of course it was canceled. I'm sure this company knows that this was Bait and switch and they still do it. I did get an email saying, unfortunately this room was no longer available. They could switch me to another hotel but even right now as I type this, it is still showing on travel up website that this hotel that I reserved is still available. So they will do the same thing to many others. This is nothing new I'm sure.
The confirmation code given in the email does not fit in the TravelUp app. The reservation was made wrongly with the hotel for March 6 when the Confirmation Email was correct for June 6. I had to make long distance calls to the hotel overseas to correct the errors.
Reservation fulfillment went well. Nice, clean inn, but lukewarm water, non-functioning coffee maker and refrigerator. Room sliders improperly programmed and had to request new ones via crabby receptionist. Great breakfast, but inadequate seating and no bussing or cleaning of tables.
Room was supposed to come with breakfast and they. Harvard me separately. Also I was placed in a deserted building for this reservation with inadequate lighting. I want my money back very dissatisfied!
Absolutely terrible experience. I booked a hotel stay, got confirmations and everything looked good...until I called the hotel a week later. All confirmations were invalid, the concierge told me she had never heard of confirmations being like this...none of it was real. I followed up by trying to call, on hold for an hour with the same recorded messaged and the same 19-minute wait time over and over. I finally logged into TravelUp and saw a canceled message next to my reservation...yet my credit card had been charged. None of it added up. Freezing my credit card and will never use the site again.
I found TravelUp through a search in the TriVaGo app. The process seemed seamless. It was easy to book the room and I received a confirmation e-mail to provide me with the details. I haven't yet had my hotel stay, but, so far, so good.
Good afternoon, Randi.
Thank you for your fantastic 5-star review!
We’re thrilled to hear that you had a seamless booking experience with TravelUp and found it easy to book your room. It’s great that you received all the details you needed in your confirmation email as well. We understand how important it is to have everything clearly laid out for a smooth trip.
While we hope you enjoy your upcoming hotel stay, please know that we’re always here to assist if you need anything before or during your trip. If you have any questions or need further support, don’t hesitate to reach out!
Thanks again for choosing TravelUp—we look forward to helping you with your future travel plans!
Best regards,
TravelUp
I would say it a complete failure. I arrived to my confirmed booking and the hotel has no reservations for me and it completely booked. I'm out of town, with no hotel and the only means to contact the site is via email. Never trust them
Good afternoon, Joseph.
Thank you for reaching out to us about your booking.
Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.
Please share more at - Hotels@travelup. Com along with your booking reference number so that we can follow this up internally.
Regards,
TravelUp
This probably the worst travel agency in the world
They ripped us off and never refund the money in amount of $750
I suggest that nobody should ever use that travel agency
They positioned themselves, but they not even the middleman. They don't have anything they have to offer you.
It was a great experience and an excellent price! I would refer friends and family to this site. And now I'm just typing to get to the 100 characters. I'm not liking this part and will not do a rating again because of this.
Good evening, Jenny.
Thank you so much for the 5-star review!
We’re so glad to hear that you had a great experience and found an excellent price—that’s exactly what we strive to deliver. It means a lot to us that you’d refer friends and family to TravelUp. Personal recommendations are incredibly valuable, and we’re honored to have earned yours.
We also really appreciate your honesty about the review process. We understand that some platforms can make it a bit tedious, and we’re sorry that part took away from the experience. Please know that your feedback is appreciated and helps us continue improving.
Thanks again for choosing TravelUp—we’d love to help you with your next trip, rating or no rating!
Warm regards,
TravelUp.
Pretty easy on the website. A nightmare at the hotel. Upon check in I was over charged $1800 and the people from the hotel have been unable or unwilling to solve my problem. I don´t know what to do or who to contact.
Overall great experience, was very easy to book. I gave a 5 out of 5 but some feedback I would like to provide is to be just a little more clear with the guest name portion when adding names to the resort. Customer Service did respond to my question very quick and helped clear up any confusion I had but I did panic once I did try to go back to update and the booking was not able to be found.
Good evening, Andrew.
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had an overall great experience with TravelUp and found the booking process easy and seamless.
We also truly appreciate your constructive feedback about the guest name portion when adding names to the resort. We understand how important clarity is during the booking process, and we’ll be sure to review this aspect to ensure it’s even more user-friendly in the future.
We’re also glad to know that our customer service team was able to quickly address your concerns and provide the assistance you needed. Your input about the booking not being found later is valuable, and we’ll work to enhance this area to avoid any panic or confusion for our customers.
Thank you for choosing TravelUp, and we look forward to serving you again for your future travel plans!
Best regards,
TravelUp
All was well... so far. Cannot think of anyhting else that i could report about this booking process so how can i add fifty characters to what i have already mentioned?
Excellent, fast and easy booked online very easy to answer questions, things were taken care of quickly, verification sent and payment was received
Easy to use for reservation! I will continue to use this app location for future reservations as it pertains to airplane flights and hotels. Thank you very much!
Good evening, Stevie.
Thank you so much for your kind 5-star review!
We’re delighted to hear that you found our platform easy to use for reservations—that’s exactly the experience we aim to deliver every time.
It’s especially rewarding to know you plan to continue using TravelUp for your future hotel and flight bookings. We truly appreciate your trust and are excited to be your go-to travel partner moving forward.
Thank you again for your support—we’re here whenever you’re ready to plan your next trip!
Best wishes,
TravelUp.
I booked a hotel room in Seattle and it was fairly easy. I was a bit confused by how the billing was listed on the confirmation. A deposit was made and it was paid in full?
Good morning, Mary.
Thank you so much for your 4-star review and for choosing TravelUp for your first booking experience!
We’re thrilled to hear that you found the hotel booking process for Seattle fairly easy—that’s exactly what we aim for.
We appreciate your feedback regarding the billing details on the confirmation. We understand how important it is for everything to be clear, especially when it comes to payments. In most cases, the deposit shown on your confirmation reflects the amount paid at the time of booking, which typically secures your reservation. If it’s marked as “paid in full,” it usually means there’s no further payment required unless specified otherwise (such as local taxes or incidentals at check-in). However, we know the wording can sometimes be a little confusing, so we’re always here to clarify anything.
If you ever have questions about your booking or payment details in the future, please don’t hesitate to reach out. We're here to help every step of the way.
We hope you had a fantastic stay in Seattle and look forward to helping you plan your next trip!
Best regards,
TravelUp.
I inadvertently booked the wrong hotel location. Arham expeditiously fixed my problem and provided me a refund. Thanks a million Arham! 😁
I used Travel Up for the first time for my hotel reservation. Completing my reservations using the TravelUp was straightforward.
Saw the cheapest rate than other travel sites and booked it easily and quickly just as advertised where I had planned to stay.
Good afternoon, Sheila.
Thank you for your fantastic 5-star review!
We’re so happy to hear that you found the best rate through TravelUp and that the booking process was quick and easy, just as advertised. Our goal is to always offer competitive prices and a seamless booking experience, so it’s wonderful to know we met your expectations.
We truly appreciate your feedback and look forward to helping you with your future travel plans. If you ever need any assistance, please don’t hesitate to reach out—we’re here to help!
Thanks again for choosing TravelUp!
Best regards,
TravelUp
One of the best prices offered compared to other sites and booked with ease. I recommend it and will use again.
Good morning, Marcos.
Thank you so much for the 5-star review!
We’re delighted to hear that you found our service to be good and that we offered one of the best prices compared to other sites. Providing great value and a smooth booking experience is exactly what we strive for at TravelUp, so it’s fantastic to know we delivered on both fronts.
It means a lot to us that you’d recommend our service to others—that’s one of the highest compliments we can receive. And knowing you’ll be using us again truly makes our day!
We look forward to helping you with your next trip and making your travel planning just as easy and rewarding.
Best wishes,
TravelUp.
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region.
We’ve upped our travel game, up yours!
At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with.
We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon, Sally.
Thank you for taking the time to leave us your feedback.
We are glad to hear that the reservation process went smoothly, and that you enjoyed the clean inn and the breakfast offerings.
However, we deeply regret that your experience with certain aspects of the room and service didn’t fully meet your expectations. We truly empathize with the issues you encountered with the lukewarm water, non-functioning coffee maker, and refrigerator, as well as the difficulty with the room sliders. We also understand your frustration with the seating and table cleaning during breakfast.
At TravelUp, we always aim to ensure our customers have a comfortable and seamless stay, and we will certainly pass your feedback along to the property management to address these issues for future guests. Your experience with the receptionist is also concerning, and we will take that into consideration as we continually strive to improve customer service.
Thank you again for your valuable feedback, and we hope that despite these challenges, your overall trip was enjoyable. If you ever need assistance with future bookings, we are always here to help!
Best regards,
TravelUp