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We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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It's a great experience and a very good useful website
Had to book a hotel for two nights in Brighton. The price on TravelUp was much cheaper than any other site, 40% cheaper then the hotel's own website. Unfortunately we had to cancel and TravelUp refunded to my credit card (minus the administration fee) within a couple of days. Would definitely use them again.
We booked through travel up and paid then the hotel we booked called to tell us they cancelled the paid reservation because the rate is not applicable to us now. Thats 3 days before the travel date. We sent travel up and they are not replying. Not refunding our money nor confirming our reservation. They are a fraud. DONT DEAL WITH THEM
I called a week ahead to the hotel of reservation, and they showed no reservations confirmed for me. I tried contacting the site, but had zero success. So I showed up to the hotel with hopes I would have a reservation, and luckily I did. So again, value was amazing but there is no customer service.
Dear Dean,
We are glad you found a great price with us.
We apologise if you were unable to get in contact with us, our phone lines are open 24/7 in hotels and our email response is usually less than 24 hours. The reservation will go through our suppliers before reaching the hotel which is why when you called they had no record as it was saved on the suppliers central system, however it will go through.
We hope you had a great time away!
Kind regards, TravelUp Team
Great customer service, competitive prices and easy to book. Thank you for a great experience and a piece of mind.
I tried to book a hotel through Trivago. When 'clicking through' to TravelUp, it was not obvious to me that the dates I'd entered for the booking had been changed behind my back. I immediately tried to cancel my booking (within minutes), however TravelUp denied to do this both over the telephone and by email.
I am totally disgusted with the service I received from TravelUp, and will never use them again!
Good afternoon,
We are very sorry if you have had a 1 star experience.
We can see that you had booked a non refundable/non changeable room. A member of staff has been able to get our supplier to agree to a date change for you however we have had no response.
Unfortunately we have had guests lie about the website automatically changing dates in the past, so therefore it is your responsibility to check your booking and read the terms and conditions before clicking book. We understand this is a simple mistake but you have booked a non refundable room rate and our supplier will not allow a FOC cancellation.
We are sorry if you have been inconvenienced during this time period
Kind regards, TravelUp Team
I booked a one night stay in a hotel as a gift for my newlywed daughter and her husband. I have no complaints, everything was fine, and my son in law merely had to show his ID upon arrival. Well done!
I have been waiting three weeks to get my refund on the hotel that I did not find acceptable your representative at your company continues to state he is waiting on a written response but I will get a full refund on the hotel has already refunded my deposit but I have yet as of today receive my 250 for that you all have taken out of my account. I am going to file a dispute with my bank to get the Funds back that is owed to me I would appreciate a response so I can get the money that's owed to me
Dear Lavette,
We are sorry to hear your hotel visit was not up to standard. We are very sorry you have experienced delays whilst waiting for a response. This has mainly been due to a higher number of requests due to COVID-19 but mainly the time it takes to hear back from our supplier.
We are glad to see you have been refunded now and the issue is resolved.
Kind regards, TravelUp team
Booking was easy. I got a great rate from this site. Would definitely recommend
It was a nightmare experienced booking in travel up! It was my 1st time using this company and i will never use it again not even recommend to my friends. I booked my hotel for my Kauai Hawaii trip, when we get to the hotel the receptionist told me that I don't have any reservation, I showed them my confirmation from travel up there's no record at all. I end up paying almost $700 for my 2 nights stay. The hotel personnel even helped me out to contact this company and no one was answering their phone. When i get back to California I called travel up to get my refund, it tooks a while to refund my money…
Good morning,
We are dreadfully sorry you have had a negative experience with TravelUp.
It seems there was an issue with the supplier confirming with the hotel. Unfortunately the delay has come from attempting to claw your money back from the supplier, however we can see this is now resolved and your refund is processed.
We apologise for all the inconvenience that this has caused during your trip.
Kind regards, TravelUp Team
I need Change my reservarion's name, I had call several times and never answer the phone and I sent emails without response, this is a very urgent issue and nobody respone my request!
Dear Karina,
We are very sorry you have experienced delays whilst waiting for a response. This has mainly been due to a higher number of requests due to COVID-19 and the wait time to hear back from our supplier.
We can see your name has been added and the booking is now completed. We hope you have a great time away!
Kind regards, TravelUp Team
TOO EARLY TO REVIEW! BUT YOU COULD ANSWER IF ORDER ID ******* IS THE SAME AS BOOKING RESERVATION: HTT-WWS7VV, AND HOW DO I CONTACT TO PAY THE REST OF THE MONEY.
I was unfamiliar with Travel up, but began to notice the site when researching for a short little trip later in 2021.
There appeared to be some savings to be made with this site, overall some discounts were minimal but others, and the one I ended up using for my accommodation booking, were substantially competitive in comparison to some of the more familiar accomodation booking sites.
The page and site were seamless and a page ill consider more in the future
Booking was a breeze. We travel this week, hoping the check-in and stay are as satisfying.
I booked Hilton through them in New York. When I arrived to the Hilton, they had no parking for me and my children. They expected us to park 10 blocks away in an unsafe neighborhood. Me along with 5 other guests, asked for refunds. I was told I had to go through travel up to get my refund. I was told I had to send an email. I sent an email to travel up and now it's two weeks later and I still haven't received my refund for something that wasn't my fault. Poor customer service! And I've written them and haven't received much follow up.
Dear Lakeysa
We are very sorry you have experienced delays whilst waiting for a response. This has mainly been due to a higher number of requests due to COVID-19 and the wait time to hear back from our supplier.
Our team have been working on this case and as replied in the last previous email, we have had a response from the supplier but as it was not positive we have retried. We hope to have a resolution to your issue soon.
Kind regards, TravelUp Team
Unfortunately we were unable to go on our holiday due to covid restrictions. The booking and cancellation process was simple and had no issues.
Good morning,
We are gutted to hear your holiday couldn't continue due to COVID-19!
We are glad you were able to have an easy experience making your cancellation. If there is anything you thought we could improve on, please do let us know as this will help us improve our services for the future.
We do hope you will be able to travel soon, don't forget to check out our website for any great deals we may have on at the time!
Kind regards, TravelUp Team
No complaints a quiet place is always priceless after a long travel. Hotel Staff & Maintenance was perfect. Had some issues with remote & even@ 11pm they resolved quiet clean and peaceful did i say clean & quiet.
Customer service was good. However I think the relationship with the vendors isn't great. I want able to make a change and ended up just losing out on that money. I think it was also partly due to their booking software. It moved my date and I ended up booking the wrong day.
Good afternoon,
We are extremely sorry to see the negative side of your review, however are pleased you did receive good customer service.
It does seem the problem was not being able to liaise with our supplier; unfortunately as stated in terms and conditions we cannot change dates or cancel free of charge due to charges with our supplier. We do try for our customers but not always successful.
We thank you for your honest feedback as it will help us improve as company.
Kind regards, TravelUp Team
I needed to change the dates of my vacation. I knew I would have a $49 fee but had no choice. With other booking apps, I have been able to make changes on the site by my self. With travelup there was no place for me to make my own changes and it was difficult to find out how to make my changes. I finally found a customer service number and tried calling numerous times and just got a busy signal. I finally got a voice mail and left a message. After a few days and leaving another message I tried online again. I found a place on the site where I could type in my request for change. I reluctantly picked some random dates and included them in my messages, thinking I would get a phone call to discuss the changes. I wasn't sure if there would be a pricing change or not. I assumed that if there was an increase, I would get a call before being charged. Wrong! Instead a few days later I got confirmation that the dates had been changed but the cost of the hotel had increased. I couldn't decline it without being charged another $50 for cancellation. Had I been able to know the costs of nightly rates, I could have selected different nights to stay. I didn't like this process and will not be using them again.
Good morning,
We are very sorry to hear of your difficult time with TravelUp.
We are not too sure what difficulties have taken place here as we still can only see your original reservation. You have an email from a colleague in the hotel department asking you which dates you wanted to change to, 15 hours after you sent your email in.
We apologise if you have had a difficult time getting in contact with us and we are sorry fore any inconveniences we may have caused to you over this time period.
Kind regards, TravelUp Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon,
We are very sorry you have had a poor experience with TravelUp.
It seems there was an issue with the supplier confirming with the hotel. We can see that your refund has been processed; we apologise for any delays getting this resolved for you.
We apologise for all the inconvenience that this has caused during your trip.
Kind regards, TravelUp Team