Overview
TravelUp has a rating of 3.2 stars from 1,564 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TravelUp most frequently mention best price, easy process and hotel room. TravelUp ranks 10th among Discount Travel sites.
Instant Feedback
I received several emails stating you wanted confirmation of payment from CC company. I have not received a response from anyone that the payment has been accepted.
Your phone waiting recording is a joke and repeats the same message over and over. The wait time on the recording say I have a 10-second wait for the last 30 minutes. Really poor service.
Terrible experience. I reserved a hotel room in the morning. I kept asking for a confirmation which i got,later in the day of course it was canceled. I'm sure this company knows that this was Bait and switch and they still do it. I did get an email saying, unfortunately this room was no longer available. They could switch me to another hotel but even right now as I type this, it is still showing on travel up website that this hotel that I reserved is still available. So they will do the same thing to many others. This is nothing new I'm sure.
The confirmation code given in the email does not fit in the TravelUp app. The reservation was made wrongly with the hotel for March 6 when the Confirmation Email was correct for June 6. I had to make long distance calls to the hotel overseas to correct the errors.
Reservation fulfillment went well. Nice, clean inn, but lukewarm water, non-functioning coffee maker and refrigerator. Room sliders improperly programmed and had to request new ones via crabby receptionist. Great breakfast, but inadequate seating and no bussing or cleaning of tables.
Room was supposed to come with breakfast and they. Harvard me separately. Also I was placed in a deserted building for this reservation with inadequate lighting. I want my money back very dissatisfied!
Absolutely terrible experience. I booked a hotel stay, got confirmations and everything looked good...until I called the hotel a week later. All confirmations were invalid, the concierge told me she had never heard of confirmations being like this...none of it was real. I followed up by trying to call, on hold for an hour with the same recorded messaged and the same 19-minute wait time over and over. I finally logged into TravelUp and saw a canceled message next to my reservation...yet my credit card had been charged. None of it added up. Freezing my credit card and will never use the site again.
I found TravelUp through a search in the TriVaGo app. The process seemed seamless. It was easy to book the room and I received a confirmation e-mail to provide me with the details. I haven't yet had my hotel stay, but, so far, so good.
I would say it a complete failure. I arrived to my confirmed booking and the hotel has no reservations for me and it completely booked. I'm out of town, with no hotel and the only means to contact the site is via email. Never trust them
Well I made a mistake and I booked one bed instead of two and within 30 seconds I realized it and I'm still waiting to see if I can switch it and how much money it's going to cost. So until then I can't give you a good review. It was only a matter of minutes and I wanted to change it to to Queens instead of one king. So I'm willing to pay a little extra because they did have the same deal $3 more on the twins beds which I was willing to pay. But again I'm waiting to hear from you all see if I can get that done.
This probably the worst travel agency in the world
They ripped us off and never refund the money in amount of $750
I suggest that nobody should ever use that travel agency
They positioned themselves, but they not even the middleman. They don't have anything they have to offer you.
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region.
We’ve upped our travel game, up yours!
At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with.
We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
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- Aldermaston, Berkshire, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good evening, Francis.
Thank you for sharing your feedback with us, and we truly appreciate your honesty.
We're very sorry to hear about the issue with your hotel room selection, and we completely understand your frustration—especially given how quickly you realised the mistake and attempted to correct it.
We absolutely recognise how important prompt communication and flexibility are, particularly when it comes to travel arrangements. With your extensive background in hospitality, your expectations are more than valid, and we want to assure you that we’re here to help resolve this as smoothly as possible.
Please reach out to us directly at hotels@travelup. Com, and one of our dedicated team members will look into this right away. If there's availability and flexibility with the hotel, we’ll do everything we can to assist with changing your room type, and we appreciate your willingness to pay the small difference.
Once again, we’re sorry for the delay and any inconvenience this has caused. Thank you for your patience and for giving us the opportunity to make things right—we look forward to resolving this for you quickly.
Warm regards,
TravelUp.