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Saudi Arabia
1 review
0 helpful votes
Follow Elena R.
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They lost my shipment. Already more than a month since it was supposed to be delivered and they refuse to refund. I contacted customer service million times and spoke to all the staff they have and every time they promise to resolve and nothing is done. Some people in their customer service directly refuse to refund saying they refund only if I return. But I can't return item which will never be delivered. Don't recommend to buy from them. That is the proof that my review is not fake. Part of conversation. I keep contacting them every day and nothing is resolved - no money and no item.

Date of experience: January 13, 2024
Saudi Arabia
1 review
2 helpful votes
Follow Aisha K.
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Trendyol Is taking fake reviews. This platform has employed people for reviewing their products and give fake five star reviews. They are making lot of money by fooling those employed people as well as the online buyers. They have an app called Trendyol VIP which handles all that. They have tied up with NOON and OKX platforms for their mission. I have been a victim of their attractive manipulative earn double the salary scheme.

Date of experience: December 12, 2023
AE
1 review
0 helpful votes
Follow Angelica G.
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Refund
November 12, 2023

I'm very disappointed with their services and even in the live chat it's been 15 days and till now I did not receive my refund and their system is sucks they cannot even detect what's your order and even don't know how to follow up for the confirmation. I request you not to order in this application you cannot even call them they don't have customer support service
Their system is very poor

Date of experience: November 12, 2023
Turkey
3 reviews
5 helpful votes
Follow Gary R.
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Been searching for my favourite Freeman exfoliating and softenting foot soak and got it here fast, easy and for good price whatsoever. Delivered in just couple of days, with good expiry date, I am so happy

Date of experience: October 27, 2023
Canada
1 review
0 helpful votes
Follow Carole H.
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Save your money - scam
January 4, 2024

I purchased a dress through the Bay marketplace. When I received the dress it was dirty. I returned the dress but Trendyol has withheld $12 for processing. I have contacted them 4 times and have received no response.

Date of experience: January 4, 2024
AE
1 review
0 helpful votes
Follow alaa o.
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Very bad company
January 18, 2024

I bought a sneakers more than one month and till now i didn't receive it
I contacted rhe call center more than 6 times without any solution
They are using us to take money without any commitment to quality or customer rights
Till this time i didn't receive it
My advice avoid this company

Date of experience: January 18, 2024
Germany
1 review
1 helpful vote
Follow Sahar T.
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Bad service
October 7, 2023

I buy a cloth from Trendyol but they intently write my address incorrect. In case they can bring back the package. I was looking for packet several week and it is really bad emotion. I decided to not buy anything from them.

Date of experience: October 7, 2023
Turkey
3 reviews
0 helpful votes
Follow Abdurrakib O.
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Trendyol
March 2, 2022

Trendyol is one of the best online shopping sites I have used in my life. I have done all kinds of shopping many times and have never had any problems, it has a mobile application and it is very useful and simple.The only problem is that you need to shop for 60 TL in order to have free shipping, this was too much in the past, 30 water was good and now it's a bit expensive Other than that everything is fine

Date of experience: March 1, 2022
Saudi Arabia
1 review
0 helpful votes
Follow Sundaram P.
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My order with trendyol
September 25, 2023

Im from saudi, I ordered cloths on 9.9.23 and done payment of SAR 218.00 immediately, they told that order will be delivered before 20.9.23, but after this date, they r saying that shipping problem can not delivered to saudi, I asked to cancel and refund on 21.9.23, but till today they r working for cancellation, but until 28.9.23 my order is neither cancelled, no delivered, no refunded. Kindly do not order with this online company. Real fraud and cheaters. (Order number:*******028).

Date of experience: September 25, 2023
AE
1 review
0 helpful votes
Follow A K.
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Fake FAQs
October 21, 2023

After placing my order, I immediately contacted the chat support to cancel my order. Despite their online FAQs saying you could cancel your order if it was still processing, AND there being a cancel order option on my confirmation email, the chat support said it was not possible to cancel my order. It is due to be delivered in 3 weeks time. It seems very suspicious to me, and I doubt I will even get the product. Please be careful, don't make the same mistake I have done!

Date of experience: October 21, 2023

Overview

Trendyol has a rating of 1.5 stars from 29 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Trendyol most frequently mention and customer service. Trendyol ranks 646th among Discount Shopping sites.

service
18
value
18
shipping
17
returns
17
quality
18