Trip.com

Recently my dad booked a flight to go to Jordan -Amman through trip.com. Once we booked it, we received a confirmation with our flight number through his email and they confirmed that we would receive out tickets within the next 24 hours. Unfortunately, more than 24 hours had passed by and we still hadn't received our tickets which has left us worried and concerned. After a couple of days, we received an email say that our flight had been cancelled, however on a positive note we kindly got the chance to pick an alternative flight, so we filled out a form and we had to wait 72 hours for a confirmation. Yet again, we waited more than 72 hours and we still did not receive an email of confirmation which is really infuriating as there wasn't great communication and every time we tried to contact them, we didn't receive that much support or help at all. To conclude, do not book on this site as you will face a lot of difficulties and you will NOT be satisfied, to reduce the chance of your flight getting cancelled and reduce the risk of disappointment, please stay away from trip.com. However, respectfully we hope that trip.com shall Improve give their communication, service and customer service as from my point of view, it was absolutely appalling and I truly hope no one faces any tragedies like this.

Thank you
Anonymous

Literally the worst agent to book a flight. They put me in such an unacceptable and inconvenient situation. I booked a flight on the 18th of December from Netherlands to Greece at 17:05. I went four hours in advance to the airport (since the website didn't have online check-in option) and it turns out they sold to me a ticket that doesn't exist. The airport informed me that there is no flight that goes to Greece at 17:05. There was no immediate way to contact trip.com (very poor communication), and so I called the airline and they explained me that the flight was changed from 17:05 to 12:00pm 2 months in ago. As you can probably understand trip.com never bothered to inform about this flight change. On top of that, they don't consider this action as a mistake and thus they are not willing to compensate me for such hazard. The result was the following: I traveled 3 hours to the airport for nothing, I missed my flight because of their poor communication and I never got refunded or compensated. Disrespectful...

I booked a flight with a few legs on the trip and needed to simply CHANGE THE DATES! I was willing to pay the difference that would cost even if it meant cancelling and rebooking, but the agent on the phone kept saying there was "absolutely nothing we can do about it. We humbly suggest you take the flight". Are you f*cking serious? That is the WORST CUSTOMER SERVICE and response you can give a customer who is in need of making a change due to an unforeseen emergency. I don't understand how trip.com manages to still be in business with their DISGUSTING policies and behaviours in treating clients. If I could give this rating a 0, I would because I am NEVER BOOKING WITH TRIP.COM EVER AGAIN.

I called trip.com to make a booking for a flight and it would not go through. I never got any confirmation to say that it worked so I called trip.com back and spoke to 2 separate representative and they both assured me that the booking did not go through. I then opted to make the booking through kiwi.com. When I arrived at the airport and went to check in they told me that I had two bookings and I told them that works Impossible. They told me that trip.com had made the booking and I checked my account, they had withdrawn the full amount for the flights also. I called them back before I boarded the plane and they assured me that they would process a refund and could see they had made a mistake. After I landed I called them back and have been calling them for the past 3 months and have still not received a refund after over 40 separate phone calls and some calls I have been on hold for over 2 1/2 hours before they just hang up the phone. This is still ongoing now and I'm currently working with consumer affairs to get my money back

I reserved a room for a two-night stay at a hotel on Catalina Island through Trip.com. However, I received an email from the ferry service to the island two days prior, stating that they'd just canceled all the ferry service going to and from the island on the date I reserved to go there due to inclement weather. I tried to have the reserved dates for the hotel rescheduled, but the Trip.com representatives could not even make that revision. Their excuse was that, Trip.com's "supplier" could not be reached, and that they told me it would take between twenty-four to seventy-two hours before they could get a reply from their so-called "supplier." By then, it would have been too late to get any refund for what I paid (per Trip.com's refund policy) so I had no choice but to cancel the reservation. The reps at Trip.com stated that there will be a penalty fee for the cancellation and that I would only get a portion of my money back. Why would I be penalized for a situation that was beyond my control? I tried calling the hotel directly but the hotel personnel told me that, since I booked through a third party, they could not do anything about it, and that I should call Trip.com directly to reschedule. Trip.com is crooked. For that, they've already cursed themselves. What goes around comes around. From this point on, this company is cursed, so stay away from them.

IF YOU MAKE CANADIAN RESERVATION (FROM INSIDE THE U.S.) THEY DO NOT HONOR THE EXCHANGE RATE.
THEY TAKE THE FULL AMOUNT from you...THEN...THEY KEEP THE EXCHANGE RATE YOU SHOULD
HAVE RECIEVED. THEY STOLE OVER $34 FROM US. THATS quite a bit of money if you do that a few hundred times.

We use this app to book and prepay for room the app kept moving to the date to today's date we fixed it and confirm to he booking got the confirmation email and called to fix this within seconds they tried to refuse refund and told me no rooms where available for the date And it was non refundable this was a mistake there app made and they won't refund for up to 2 weeks as I only had enough for the room and trip I was forced to cancel the event we where to take part in if I had not been as stern as I was I would not have gotten a refund at all this was her goal I feel

DON'T BOOK YOUR FLIGHT HERE. A few days before my flight they suddenly changed the time to the middle of the night. After asking me to change the 2nd and 3rd flight, they didn't show me that there was no possibility to change the 1st flight (so I would have never changed it if I had known that). They encouraged me to cancel the flight instead and book another flight with another airline. After doing so and 100 emails I was told that I can't cancel anymore and that I can't get a refund. All they care about is your money and they pretend to care about their customers. Thanks for wasting your customer's money.

I booked a trip from Sofia to Paris through Trip.com, and the travel required a stop over in Napoli. My flight landed at 13h45 and the next one was to take off at 15:05, BUT the embarkation gate closed at 14:35, allowing only 50 minutes of transit time. Which would have been plenty enough IF I didn't have to clear both passport control and security check before boarding the next plane. Needless to say, despite my sincerest effort I could only reach embarkation gate at 14:50, thus I was turned down for the flight. I have been sold a connection flight it was hardly possible to catch due to the passport and security control. I asked to be refunded for the plane tickets and train ticket change I had to buy in order to fix my situation, both through call and mails, but I have been told that plenty enough of time was allocated to catch the next flight. None of my interlocutors aknowledged that 50 minutes to leave a plane, clear passport control for a full plane, then clear security check was too tight. Every time I got a new mail, it was from a different advisor, each of them seemingly not aknowledging what I said in previous mails. I am disappointed by the lack of professionalism both in the planning of the tickets you sold me, and both in the way my issue was NOT handled.

Due to medical concerns (emergency surgery) my family had to rebook a flight back to Brazil.
The flight was scheduled for December 3 and we called way ahead (end of November) to reschedule for a later date. Multiple customer support representatives assured us that our account had an "open ticket". We didn't have to choose the flight back right away and would have 1 full year to reschedule (deadline: November 2022).

The medical issue seems to be finally solved, so yesterday (December 12,2021) we called asking to book the open ticket for the first week of January. We've provided all the details of the new flight by email and by phone, and they accepted our request and said would send an email confirmation within 12h of the phone call. Later that day we received an email from Trip.com confirming that our ticket was CANCELED due to a NO-SHOW (are you for real?!) on the original flight. Luckily we have MANY emails to prove that their own customer support said our tickets were left open for later use, so we will be escalating this both to Trip.com, our credit card company, and filing this complaint on the local small claims.

My family and I will never use this company again and won't ever recommend it to anyone we know.

I bought 2 tickets with this horrible company to my family come to visit for 1 of September, unfortunately my mom had a big health problem and needs to do a surgery and she wasn't able to do the travel. Since the 27 of July I'm trying get my refund back because I have all the records from the doctor. But the company told wasn't possible. And told me to contact the airlines company than the airline company told me the responsible to my refunds is pf the agency because I bough from there and between that I'm just an completely idiot trying solving the problem as the company can look all my records chats and calls.

Now they are telling I can't have my refunds because the date of the fight has pass. So that is the reason they can't give me the refund. Just make me again look like an idiot because since 27 of July I'm trying a solution.

Now I'm just following the rules of my lower and I need all my records to proceed with what is the right thing to do. But even that they don't give me my records. They refused give what is mine.

So is the worst company to buy anything because if you have any problem and try fixed you won't be able. Just take my money and don't give a $#*!.

I placed one order for a return trip with adults and kids. They processed one flight correctly and the other wrong. The airline helped as much as they could but since i kept failing the security there was only so much they would do. The security was my card number- this was trip.com card so i failed to know it. The billing address for the card- trip.com, obviously i failed this also, the name the card was in- also trip.com member of staff/card holder so again i failed it. Trip wiped their hands when i rang them and i ended up having to pay which cost more than the original flights for this trip. Their guarentee is absolutely nonsense as the same people reply with silly unhelpful answers every time. Avoid all ALL costs. If it looks cheap- it is and you WILL pay for it in the long run. I will NEVER in my life EVER travel or use these ones ever again. I can honestly say i will swim quicker. And my review isnt a fed up person. I have hours and hours of chats trying to resolve their mistake and email after email of proof to back up everything i have said. AVOID complete robbers

The fact that the USA is letting this company do business in our country is absolutely ridiculous. This is a crooked organization. Please steer clear.

By far the worst experience when…

By far the worst experience when booking flight tickets. Tried to change the dates for my Turkish Airline tickets and despite confirming with Turkish Airlines themselves that there will be no charge AND despite the trip.com representative also speaking to Turkish Airlines herself to confirm the same, the Admin Team still sent me an email saying that they will charge me close to £1600 to change the dates. How is this even possible?

We then decided to go ahead with the original dates and this time trip.com tried to charge for a tax difference even though there was NO change of dates.

And lastly, there is one letter missing on the ticket for my daughter in regards to her first name and again I first spoke with Turkish Airlines who confirmed that this is not a big issue and can be easily resolved with no charge from Turkish Airlines. But when I made the request through trip.com to amend the name, trip.com replied that Turkish Airlines will not allow it and so I need to buy a new ticket!

The Customer Service team at trip.com are fantastic and very helpful but it seems that the Admin Team who are in charge of processing the changes are all CROOKS and LIARS whose only aim is to charge more, claiming it is the airline making the charges when this is not the case!

These people have ruined my holiday before it has even began!

If they do not sort this out then I will be taking legal action against them!

I had booked a ticket through them and due to sever illness THAT I PROVIDED MEDICAL PROOF FOR I asked for either a refund or to reschedule the ticket. I WAS DENYED both! And told that I would also have to pay EXTRA no show fees if I don't show up! Even though it is medically impossible for me fly right now. THEY ARE UNECCEPTABLE I'm willing to find a common solution and they are denying everything. AVOID AVOID AVOID!

DO NOT USE THIS SERVICE. I BOOKED A TICKET WITH THEM I CAME TO THE AIRPORT THE AIRLINE TOLD ME THE TICKET IS CANCELLED. I AM WATINIG ALREADY A FEW WEEKS FOR A REPLY AND NOTHING IS MOVING 'DO NOT USE THEM'

SYSTEM FAULT DENIED ME BOARDING PASS. I HAD ARRIVED 4 HRS BEFORE FLIGHT. WAS STRANDED AND ABANDONED IN GATWICK PART WAY THROUGH 37 HOUR JOURNEY, DELAYED BY ADDITIONAL 24 HRS, OBLIGED TO REBOOK SAME AIRLINE WESTJET VIA SAME SOLE AGENT TRIP.COM. NO SUPPORT, NO ACCOMM, NO FOOD. TOTAL EXHAUSTION.
I WILL NEVER EVER EVER EVER EVER EVER USE TRIP.COM EVER EVER EVER AGAIN.
LOUSY SECOND FLIGHT DESPITE COSTING $2100 CDN ON TOP OF ORIGINAL FEES.

I tried to use my ticket but due to Covid 19 current situation in KSA, Saudia Airlines stated that there no availability to use this ticket and to get my amount refunded again, when I called them and they know it's a refund process they did not reply to me again.

Trip has to be a legitimate scam company because he literally lied to me about a refund for 3 weeks. I booked a hotel through them, one that wasn't suppose to be charged to my card until I got to the hotel. Guess what, as soon as I hit the submit button the funds were immediately deducted from my account. I called them 3 mins after the booking to cancel and they confirmed all was good and I should receive my refund within 3-5 business days. Well that came and left and after 3 weeks and many attempts to get my money back, I called the hotel myself and they confirm that Trip.com never called them to report a cancellation and they never contacted them regarding a refund. They lied to me for 3 weeks, calling and emailing me telling me they reaching out but they never did. After I caught them in a lie that pretty much told me I'm on my own and I need to contact the hotel and they done. WTH! What kind of service is this? I will never book with this company ever again because they lie and do whatever they can to keep you money. I will do all I can to notify people to not do business with this company because if they wanted to just take my money they should've just said that from day one. Thieves!