Trip.com

The company will not help you anything if you miss your flight or your flight are cancelled. You need to pay the ticket, hotel, taxi cost for your new flight without any refund from Trip.com. Their service is horrible I would say.

This is the 2nd review I have made about being ripped off to what I was quoted online to what they charged me on my Credit card for flight bookings.
They sent me a standard reply which they send everyone, which I completed
Of course they once again never bothered to reply.
Be very cautious dealing with this company as I would hate to see anyone ripped off.
There Customer service is non existent.

Trip.com is actually ridiculous; after a flight delay left me with literally 13 mins to get to my connecting flight, their manager advised that "33 mins" (technically 13mins because the flight doors took 20 mins to open to let off of the plane and don't even get me started with customs) was enough time to past customs and get to my next flight which here is a shocker, I missed. They refused to either provide a refund or replacement flight even though when booking a ticket it fully says "missed flight protection." And when I asked him if he thinks he could make it to his connecting flight in 13 mins, he kept repeating "according to the airline, that is enough time" Margo the so called manager and trip.com need to do better.

We booked twice through Trip.com over the space of 3 weeks. Each booking had 3 flights each. Trip.com did not leave enough transit time between flights meaning we missed the second and third flight on both occasions. Prior to the second booking, I messaged the company and said the transit time wasn't enough and can we please cancel the flight and receive a refund. They insisted it would be enough time and that I wasn't allowed to cancel or receive a refund. They said take the flight anyway. We trusted them and tried. Exactly as I had told them, there wasn't enough transit time and they refuse to take responsibly for both bookings. We had to book to more flights on the spot, costing us thousands of dollars. It has been a nightmare trying to sort this out and it still isn't sorted. We will never use this company and will make our opinions very clear to others. Avoid this company!

I booked a flight with a connection and they didn't notify thats a transit visa would be required. They usually list it on the reservation but this timed they didn't and then I was not allowed to board the flight.
Customer service was rude and unhelpful and wouldn't even help cancel the second flight for reimbursement. Definitely avoid if you want decent customer service.

PS the airline immediately asked if we booked through Trip. Apparently this happened multiple times before.

Trip.com might look cheaper than the competitors but they force you to purchase flight insurance. I canceled my purchase and will never buy from Trip.com regardless how cheap tickets might appear to be.

This company service is total disastar.
I booked a flight and try to change some information because of mistake but different as they write on website, they not allow any change and I just should cancel my book with huge penalty fee.
Also their service is so suck. They didn't get my call for more 2 hours while I tried to get help from them.
This is my real experience like NIGHTMARE.
I waste my money for penalty because of their fault.
Please don't use this TRIP.COM service when you book flight.

During my booking Trip.com was warning me I did a double booking and adviced me to cancel so I did. After this I ended up with no ticked and a 125 euro down the drain because the ticket I cancelled was the correct ticket and non refundable and the only one I booked. Trip. Com advices me wrong 😑.

After I chat with Trip. Com. They promised to get back to me and they did Not!

I just wanted that ticket, it was never my intention to cancel and now Trip. Com is asking me to pay for a new ticket due to their incorrect advice! 125 euro!

Trip.com absolutely won't care about your needs as a traveler. Description of services are not accurate on their website and it is truly recommended to double check the services of the hotel on other service providers.
I rate their customer service as ZERO and won't recommend it to be use at all.

If I had a choice to give them 0 stars I would!
Horrible experience! I bought a ticket via trip.com to fly with Norwegian Airlines. At the time of booking, I noticed that there was no option to add luggage to the booking. I assumed that I could do it later as it would be with any normal company/service but no... Norwegian explained to me that only agent i. E. trip.com can add luggage to the booking. Trip.com says they can not do it and can not give me a full refund. So dead end! I asked trip.com many times to contact the airline and resolve this issue but they refused.
Talking to them is no better than talking to the wall! Stay away at all costs. Not to mention call waiting time - 15 minutes at least!
Have to purchase the luggage at the airport now for double the price. I will not be using trip.com in the future for any of my bookings! Just a catch!

Booked two flights and needed a refund due to COVID19 travel restrictions.
Spent hours on the phone to get through only to be told to write an email - I had already sent 3 emails or more concerning the issue to get generic, unhelpful responses.
I then called the airline directly who offered the refund almost immediately.
The money has been refunded to Trip.com but they are refusing to refund me. I sent them the email confirmation and screenshots from the airline themselves showing the money has been refunded, yet they keep coming back with the same generic email refusing to refund.
It's absolutely highway robbery, dishonest, opportunistic company with the worst customer service.
Will NEVER book through them again.

I am currently dealing with this awful company to get a refund on 3 nights I did not stay at a hotel. They assured me a refund would be no problem as long as the hotel agreed. They are stalling and talking about a "Third party" The hotel told me it was booked thru Expedia. I believe this company is a scam. DO NOT USE.

Booked a flight for my birthday for my wife and I. They called me a couple days before and said that they could not fill it. Lost my money on hotel and did not get refunded on flight. Never again with trip.com for me.

After flight cancellation because of weather I attempted to get a reimbursement for the cost of the flight. 5 phone calls and 2 e-mails later with promised firm timelines of between 72 and 24 hours at each call or e-email for the reimbursement I am waiting meanwhile 17 days since the first contact. Forced myself to a contact with the department manager of the complaint section. Still no resolve claiming they have not had a response from the airline in question that cancelled the flight. I called on day 5 the airline that cancelled the flight myself and was assured that they had issued the refund to trip.com already. Trip.com then promised trip.com points for an equivalent value of $15,000 and we received 150 points worth less than $2.00 CAN.
It appears to be targeted scams in order to frustrate the customer until they no longer pursue the flight reimbursement.

I made a hotel reservation because their rate was extremely low. After putting all my credit information, the arrow circled around the page waiting the confirmation. It said it usually takes 15 minutes but it could be up to 9 hours. After 1 hour, it still circled around. So I read the Trip.com reviews and Oh, No! I cancelled the reservation. That thing was still circling around.
I got an e mail saying the charge has been processed Already (?) and it would be refunded in 5-7 business days. No Confirmation should be no charge. E mail was from directly from China. Because the Covid Virus, I got personal responding to that E mail. This company person has no idea that Covid originated from her own country. She stated it was a global virus and asked me to watch my words. I already have cancelled my credit card so it cannot charge and refunded. But it was not a pleasant experience just as Covid has not been a good experience!

I can't imagine a company that treats a consumer in such an unprofessional way like TRIP. For 2 days I've been trying to find a solution so I can go back, and it's just promises and promises, and they take time. All the solutions presented ended up not working, and that shows me that the company doesn't have strength together with the airlines. In the end, I get an email saying I should catch my original flight, and this I get after the plane has already taken off. What a complete lack of respect. And so far, I don't have a solution and that's all I want, a solution without additional costs since I wasn't the one who dropped out of the flight. That's why we hire a travel agent, to provide support, and that's the opposite of what I get from TRIP.

I got a ticket for my husband from trip.com. For close to two weeks trip.com kept saying the airline, klm has made changes to my husband's flight. My husband went to klm and klm confirmed there was no ticket in his name. Don't know what game trip.com played with us, but the ticket number issued by trip.com was not found in the klm office, I have now requested for a refund, praying to get one because I payed extra money for a full refund!