Trip.com

I booked a one night stay at a hotel in a specific country, but because of political reasons and protest in this country, the American Embassy, how do you recommended not to travel there and Trip.com took 10 days to give me a final answer I tried to reschedule the one night stay with future date and the hotel said no they took my $125 for one night And Trip.com refused to work with me. I would never ever ever ever use this company. Do not do not use them.

Trip.com not give the air tickets to customers since the first-time purchase. The in charge staff names are keep changing all the time and wasting time to solve the customer needs and requirements. This company is very irresponsible to travelers. Not willing to refund and also not take responsibility to change air ticket date. Once you buy from trip.com, you already loose the money if you have urgent case to change the date. And the will divert the reason as airlines' policy every time. They cannot provide evidence from the airline to customers openly and only want to take money from travelers. Trip.com is not a travel agency, it is a scammer for me. Very very disappointed and will never use this again.

trip.com is a scam they take your money and issue ticket for a month after then they blame you on making a mistake there app shows that my ticket is for 28 april the invoice they send is for 28 may!
They never issued ticket for me when i bought the ticket!

I booked a trip to Jasper for 7 days two week ago, but changed my mind a few days ago. I cancelled the some nights in Jasper. I am very worried about they won't refund for me, actually, they refunded me very quick and I had already got the full refund in my credit card within 5 days. In the first time I called them, I made some mistake and suspected them charged me more money. They are very nice to answer my questions and spent more than half hour to answer my question. Actually, I calculated wrong. Even like that, they still agreed to refund to me when I asked to cancel some nights. Thank you. You did a good job!

First time booked the tickets through Trip.com, very disappointed, I will not book with them again.

I had booked a return tickets through trip.com. The airline changed the time which means I wouldn't be able to catch my connecting flight. Their APP won't let me make any changes. I am traveling on November 30th, but the app shows no available flights for change in November and December. No thing available even with paying additional fees for upgrade, seriously?This is totally a scam.

I contacted the customer service, they suggested to cancel it and re-book the ticket, but they won't be able to calculate how much refund I will be able to get. I told them I saw there's an earlier flight on the airline's website and asked trip.com if they can put me on that flight. It's been five days no response at all since my change request submitted. I contacted the customer service again today, being told to have extra patience and wait!

I won't use them again.

They can make an $88 ticket turn into a $300 ticket in no time! I'm surprised they aren't standing out side the airport waving the tickets in the air trying to sell them! Crooks. What a way to make a living. Buying and reselling plane tickets. You've made it.

I still don't have any update on my booking. After confirming the hotel booking and before 2 days from travel they sent me an email saying no more rooms available. Asked the agent to escalate my case and for a manager to call nothing happened. I still have one day and I don't have a hotel booking. Worse experience ever!

My experience with Trip.com has been horrendous. I had to cancel a reservation because of the pandemic and when I contacted them online my cancellation was denied. They said the airlines would issue refunds. I contacted the airlines and they said refunds or at a minimum vouchers would not be a problem but I would have to get them through Trip.com. Contacted them again and they wanted a doctor's verification. Send that to them. Heard nothing. Contacted Trip again and was told too much time had passed; Contacted the airlines again and have received a voucher from one of them, and am waiting for a voucher from the other.

Trip.com is probably OK of everything goes according to the original reservation but how often does that happen? I also found out that it is a China based company and their Customer Service as a whole is notoriously bad.

Booked a hotel with Trip.com in Miami many weeks before and received a telephone call just a few days before to say they had made a mistake and we did not have a confirmed booking. They had taken our money many weeks before and confirmed so this did not add up, they then said after many conversations they would refund our money but a hotel now in Miami was much more the original price we paid Trip.com. They then got us to pay £757 on the basis they would get us another hotel and refund our original payment of £293 and promised another refund on top of our £293 but then phoned to say this second hotel was fully booked as well, in short they are a con company, do not go near them.

An error occurred during a booking. I needed to change the date of a reservation. I went on the site, it was allowed, I thought I made the change, the price then changed (dropped) which looked normal as the date was being changed. I booked and then received a confirmation and saw the date had not been altered. I immediately queried this and was told I had not changed the date. Trip.com told me they contacted the hotel but they would not change. I contacted the hotel and they told me Trip.com would not change.

If I did not change the date correctly, why did the price change? Was I going to be overcharged originally?

Although all the correspondence was polite, the basic answer was, your fault, not ours, sorry we can't do anything or rather, we don't want to do anything.

If a website makes mistakes or is unclear or goes wrong, blaming the user is not good for business.

After securing a desired flight using sky scanner, i am directed to trip.com to complete the purchase. I headed to fill out passenger information- full name, dob, passport infor. Etc. I could never make it to the end of the form before being 'timed out' as that price for the flight is gone. I went back to sky scanner and picked the same flight,etc…. I did this 5 times! Finally in desperation, I purchased the 'price freeze' for $17 and filled out the passenger info. This is a scam to get me to pay $17– not much I know, but still a consumer scam and should be looked into. I want my $17 back—.

Trip.com allowed me to rent a car in the US as an international person which then prevented the clerk at the rental car service at Arizona Airport to process my order because it appeared that I was an international buyer, so it put a hard stop in the system and I couldn't retrieve my car. So I ended up paying $260 for a car I didn't get, and then had to rent another car as a result spending another nearly $300. Trip.com has been emailing me every week for two months telling me to sure working on the issue and nothing has happened. Very frustrating. If they have no intention of a refund then just say it, but quit emailing me saying you're working on the issue and nothing is being done. These third party companies have proved to be distrustful.

Very bad experience, I won't give any stars if I can choose. They won't help to refund even the airline cancelled the flight. Their customer service just said they would contact the airline to find out the policy but they did nothing. In this two months, I have contacted their Customer service many times, the answers were the same. They just pending the case continuously. My friend had book the same flight from the other company and they had the refund a month ago, but trip.com did nothing. I am very disappointed and I won't buy anything from it anymore.

Booked a hotel and needed to modify stay because of Covid. Trip said they would modify the request, but the hotel does not have room for the future date. I called the hotel and verified there was no communication from trip and that in fact they would move the dates and that they had plenty of room. I even verified on trips website I could make a reservation for that. Blatant liars.

Be sure to avoid the trip. Com. It is dangerous and you will lose your money. I travel constantly and due to covid I have had frequent contact with agencies. I made the big mistake of turning off the first lights on 9/3/22 and 11/3/22 on the trip
Com. I am even going to take legal action against the company as it withheld money from me and never returned it to me and on the other hand you can not have a responsible service.