I bought a ticket from Faro to Liverpool to Amsterdam. At the AirPort it turned out that 50 minutes for transfer was far too little. Ergo: trip.com sells inconnectable "connected" flights. Confronting them with the cost I incurred Booking another flight to Amsterdam, they refused any responsability.
So: never fly with trip.com
We booked and paid and receive confirmation for a weeks accommodation 6 weeks in advance. When we arrived at the hotel we were told there was no booking and the hotel didn't deal with Trip.com. This is the only time this has happened to us using many different booking sites all over this he workd
Dear Bob M.,
Thank you for raising this concern to us. We regret to hear that you had an unpleasant experience about your hotel reservation. Please know that this is not the experience we want you to have from us. We want to assist you in any way possible in getting this rectified.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at Hotelbookingescalations@trip.com
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your email. Your understanding is much appreciated.
Best regards,
Rei
Trip.com
I tried to book a flight - got to the payment screen and it said "I'm sorry, we can't process your payment. Try again later." I tried again and got the same message. Assuming the billing didn't go through, I then booked the flight directly with the airlines. 3 weeks later, I realised trip.com billed me for the original ticket! They refuse to refund me. This is FRAUD. If you tell me the payment can't go through, don't put it through! I now have 2 tix for same flight.
Hello Kirsten P.,
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern about the refund. Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {sitejabber}
Thank you for your cooperation and understanding. We are waiting for the next time cooperation.
Best regards,
Hailey
Trip.com
Absolutely disgraceful that they are not offering refunds due to the Covid crisis.
I had 2 flights booked with them for 3 people so am losing a lot of money.
This is the only company that have not been helpful during this crisis.
So this company are essentially robbing people's money during a world wide pandemic. I hope they go out of business because of this behavior.
I will never book with them again!
I booked a flight with a layover. One leg got canceled a week in advance by the airline. Trip offered me a refund ONLY for that leg and ONLY in the form of travel vouchers. Furthermore, they canceled my request to change the itenerary. As if it does me any good to fly halfway to my destination! I am laughing at how insane this is. I never take the time to leave bad reviews, but this was a level beyond anything I've ever experienced from a company.
Hi Kameron H.,
Thank you for bringing this to our attention, and I am very sorry to hear that you are not satisfied with the refund method and details. Please know that we are always here to help you in any way possible. Thus, we want to help you further. Kindly send us your detailed concern and booking details to en_servicemanager@trip.com for further assistance.
To help us differentiate your concern from others and ensure the quickest reply, please include {SiteJabber} in your email subject.
We look forward to your information.
Best regards,
Rachel
Trip.com
NEVER AGAIN. Waiting 6 months of a COVID flight cancellation refund, constant mails and calls, constant apologies and saying they are waiting on the airline... Still nothing. Airline have confirmed this week that trip.com haven't even applied for the refund! When I tell trip.com that, they send copy paste reply to say sorry and keep waiting... on nothing as they haven't even applied! They advise you to wait 120 days on refund... the exact deadline for raising credit card disputes... coincidence? They're scammers, RUN!
I'm so disappointed with the lack of customer service through trip.com. We were told we'd receive a refund after our flights were cancelled due to covid. We now feel like we've been thrown through the ringer with trip.com. We only received flight credits and our time frame to use them has change multiple times. I have now tried to rebook our flights and we're being charged a change fee, which is basically the cost of a whole new flight. I feel like my money has been stolen from me, and they're trying to use any excuse in the book at this point so that I lose it. I would never recommend them to anyone.
These flights were suppose to be for my honeymoon, but it's just been stressful and heartbreaking due to trip.com.
Hi Jamie K.,
Thank you for sharing your experience with us. We are genuinely sorry for the inconvenience that occurred with your reservation, especially when you were supposed to have your honeymoon. Please know under no circumstances do we intend to add any burden to our customers. We would love to assist you further. Kindly send us your detailed concern and booking details to en_servicemanager@trip.com for further assistance.
To help us differentiate your concern from others and ensure the quickest reply, please include {SiteJabber} in your email subject.
We look forward to your information. Thank you.
Best regards,
Evon
Trip.com
I scheduled a flight from Toulouse to Athens with a middle stop in Geneva with two different companies easyjet and agean so they didn't calculate the correctly and i missed the second flight. So i had to buy another ticket from Geneva to Athens and i also lost my meeting. Do not trust this company it's a fraud!
Dear Emmanouela M.,
Thank you for bringing this to our attention. We regret to learn about the inconvenience in your reservation. I understand that you have a concern about the transferred time.
To assist you further, please follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Amber
Trip.com
I paid them 92 dollars each for 2 seats on top of the tickets for Lot airlines flight from Toronto to Warsaw only to find out from the airline that there is no charge for seats. When i called them they said they couldn't refund me my MONEY! So they kept the money and after flying on the airline i am still shocked i got robbed by trip.com
Dear Elmi E.,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience in your reservation. We would love to check your concern.
Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {sitejabber}Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Rachel
Trip.com
I want to warn everyone not to book with trip.com
They offer lower prices, and when you book, just before your flight, they will cancel booking and ruin your schedule. And they give you a missed call and immediately write you an email saying that they called you to explain everything but you didn't pick up, so your booking is canceled. I have checked many websites, and the reviews are the same, saying they are illegitimate.
It has been 4 weeks since I've tried to get a refund or move my trip date and it is still not resolved. They keep telling me they can't contact the hotel. How could it possibly take 4 weeks just to contact a hotel. I called the hotel myself and was able to talk to someone the first time I called. Either they are lying or they are incompetent. Either way, this will be my first and last time using trip.com
Hi Anzhong W.,
Thank you for raising this concern to us. I am sorry to hear that your refund or modification concern is yet to be resolved. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible, and please allow us to clarify this further with you.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at Hotelbookingescalations@trip.com
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding and cooperation are much appreciated.
Best regards,
Rei
Trip.com
Save yourself the hassle and book directly with the hotel or a different booking company. I wish I would have looked at the reviews before using them. I booked a hotel room through Trip.com, they charged my card and when I tried to check into the hotel there was no reservation made with confirmation number provided or my name. I contacted Trip.com to sort out the issue and they said they called the hotel and spoke to an individual at the front desk to confirm the booking. I called back and the hotel confirmed that no one from Trip.com had contacted them and that the individual that they said they spoke with does not exist. I had to book a second hotel room on my own and was out the money for the original booking.This company is a scam and you shouldn't waste your time or money dealing with them!
Hello Sonia S.,
Thank you for raising this concern, and I am sorry for any inconvenience you have encountered. Please know that we are here to help you in any way possible. Please allow us to help you further with your concern. We'll have your booking checked.
1. Please send us your detailed concern and booking details at hotelbookingescalations@trip.com.
2. Please include a specific indicator on your email subject line: {Sitejabber}
Thank you for your cooperation and understanding. We look forward to your information.
Best regards,
Frederic
Trip.com
Hotel booked but unable to attend due to government forced lockdown. Trip would not change or refund booking. Called daily harassing me lying that they would pay me. End result was that they wanted a government statement about lockdown and would only refund my money if I rebooked and paid again. Ridiculous. Terrible service. Cheaper is not always better. Go with another company. I will never use them again.
I got email for flight cancellation ( karachi to toronto) & when i changed my flight, they charged me 2 times (CND 1542.40 & 1333.50), give me excuses that was voluntarily & deny to refund my money. This china based company is scammer. CEO is Jain Jie Sun. Still they are giving me lollipop to refund around $100
Hi Muhammad K.,
Thank you for your feedback. I apologize for any unsatisfactory service you received from our website, and we appreciate your feedback. Please know that we have all the intentions to help you. We are always here to help you in any way possible. We can get this further clarified if you can be so kind by sending us your concern and contact info at en_servicemanager@trip.com to investigate.
Also, to help us differentiate your concern from others and ensure the quickest reply, please include {sitejabber} in your email subject. Thank you so much for your kind understanding.
Best regards,
Libo
Trip.com
Absolutely terrible! We tried to change our flights and the airline told us it is easy and free of charge but it must be done by Trip.com. Unfortunately no one speaks any language in an understable style so it was tough to make clear to them what we want. After we managed that they sent us an "offer" where we should pay 1500€ for the change, although they said on the telephone that it will be free. This went on for weeks until it was even to late to cancel our fligth. So please never ever use trip.com to make a booking.
Dear Leachim R,
Thank you for bringing this to our attention. I regret to learn that you have encountered inconvenience with the change request. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Rachel
Trip.com
The train was showing cancelled so they said I can request a full refund as I hadn't travelled. The train was £157. They still haven't refunded me and it just says they will look at my refund on the 14th March. Trying to contact customer support and they don't recognise my booking number!
Hi Lisa H.,
Thanks a lot for your feedback. We apologize sincerely for any inconvenience caused. To fully address your concern, I have already forwarded your concern to the relevant team for further assistance.
Please be assured that our dedicated specialist will check it further and reach out to you directly. Your feedback is highly valued, and we are treating it with utmost seriousness. We appreciate your patience and understanding in this situation.
Best regards,
Lucia
Trip.com
Do not use this site. I used them and I truly believe they messed my check out date up. Went to check in hotel and had no reservation until tomorrow. I called to have it changed and they refused after telling me to check in and pay and they would refund me or change the reservation. I am reporting fraud to my credit card company.
Hi Robin D.,
Thank you for your feedback. We feel terribly sorry for the unpleasant experience that you came across with your hotel reservation. Rest assured that we are here to help you in any way possible. We will contact you directly to handle your concern accordingly.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at Hotelbookingescalations@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards
Mavic
Trip.com
I have booked a flight in March 2022 to Canada.few weeks later trip.com cancelled my flight. I have been calling for months the same song, they are dealing with your refund,you will receive the money soon for almost a year now.I need my money ASAP. I won't give up.you don't know how difficult it's to gather money for holiday.you are heartless stealing money to those who haven't got. I will fight for my money until last breath.
My booking number 07K399
ORDER NUMBER LJPQ9A
TOTAL AMOUNT: £1367.09
I was asked to pay refund fee £182 which I have done.I will take my case further until I get my money.
Dear Gisele N.
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience in the refund request. We would love to check your concern.
Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {Sitejabber}Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Promino
Trip.com
Horrible! My parents needed a change in their flight and we submitted the change. They said they will contact us once that is approved. They did nor contact us about the denied change until after the original flight time had already passed and denied us refund for the tickets. Secondly, we needed a name change for a future ticket and they took forever to get the information to us that they cannot do that and to call them. I called them and they said I still had to wait for it. I dont trust this company and their response time is lacking. Seems they just want to make you wait until it's to late to provide a refund. Absolutely book elsewhere.
Dear Maishoua V.
Thank you for bringing this to our attention. I regret to learn that you have encountered inconvenience. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Promino
Trip.com
CTrip is one of the JetStar's travel agents, when I booked my flight from SkyScanner.
Made a god-honest mistake in typing my name. Wanted to request for them to make a change, CTrip requested for a penalty of 50% of the flight tickets. Bloody ridiculous!
Overview
Trip.com has a rating of 1.3 stars from 1,131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Trip.com most frequently mention customer service, full refund and credit card. Trip.com ranks 440th among Hotels sites.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
- Visit Website
- Singapore, Singapore
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Hans B.,
Thank you for bringing this to our attention, and I am sorry to hear that you are unsatisfied with our service. Please know that we have all the intentions to help you. Rest assured that we are always here to help you in any way possible. We can get this further clarified if you can be so kind by sending us booking and contact info at en_servicemanager@trip.com to investigate.
To help us differentiate your concern from others and ensure the quickest reply, please include {Sitejabber} in your email subject.
Thank you for your cooperation and understanding.
Best regards,
Destiny
Trip.com