Trip.com

I've bought a ticket from Manila to London
Flight has been cancelled 3 times now but no one take responsibility, I call Air China they are bouncing me back to trip.com when I call Trip.com they say that they can't do anything,
I am still stranded in Manila, no one is there to answer or help
Perhaps they are one of the worst companies to deal with if anything goes wrong with your journey, never again

This is the worst experience I had in my life. The hotel was in the middle of nowhere and there was people injecting themselves right outside of the hotel. In addition, there were homeless living right in the parking lot of the hotel. When I called the customer service they supposedly called the manager of the hotel to refund my money. Since the owner refused to give me my money back. I ended up not getting credit or a refund. I was really scared to spend the night at Quality Inn & Suites Minden Us-395 because i didn't feel safe for family and myself. I seriously think they should have returned my money.

I had to make changes to my roundtrip flight, and leave at a later time on the flight back. At first they were helpful and made the changes. I was charged an extra $90 for the changes but since it was cheaper than buying a new ticket I did it. A week later I got an email stating that they canceled my departure flight, which I specifically asked them not to change and they told me that they made no changes to that flight. I've been trying to resolve what is going on with my departure tickets, but they keep giving me the run around and hanging up on me and refusing to take care of this issue... I will never use this service again

Trip currently is holding AUD$1500 of my money for three flights that were cancelled in February & April due to covid. The operator's have no clue when you try to explain a simple issue, use a script, won't escalate you and outright lie. I have called numerous times to get my money back and get told something different each time. The latest is saying I will have a refund but it will take three months then only to wait and be told sorry no. Please please please avoid this scum and book with airline or another better reputed company.

Booked a returnflight Dusseldorf Berlin v. v. Flight to Berlin was cancelled (no idea with what reason). Requested a refund but trip.com only wants to refund on the one-way flight. As if I was possible to get there? According to law we had an agreement on traveling from a to b and back. They didn't fulfill, so they have to pay the full amount right?

With all the negative reviews, it's also important to speak up when your experience is good. I was nervous when I booked, but got a confirmation email from Trip.com after I booked, stating that I'd receive a separate email from the hotel once they confirmed. I received that email 10-20 mins later.

One week prior to my trip, I received a separate email from Trip.com with the hotel provided confirmation number, and was told to just give that number at the front desk and I'd be all set.

I got to the hotel and was checked in with no problems and had a wonderful time, at a huge fraction of the cost - thanks Trip.com!

Had a flight delay contacted trip more than 24 hrs in advance of reservation and they said
Nothing could do after they contacted the hotel

I phoned the hotel and they said no one has contacted them and trip would have they would have dropped the one night

Now trip is saying they would have to make us a new reservation and will cost us more for less nights!

Don't book with them!

It was impossible to change my flight via Trip.com. I spoke with Virgin who said it was possible and free of charge. I spoke with Trip.com who said it was impossible. I then called Virgin who were very helpful and called Trip.com themselves, and patched me in the call. Mahmoud from Trip.com assured the Virgin rep and myself that he would change the flight. He proceeded to then do nothing and finally they sent me a garbled email 4 hours before the original flight saying that Virgin said the change was impossible! I then drove to LAX where the Virgin ticket desk did the flight change straight away. They could t understand why Trip.com didn't do it. There must be some kind of scam where Trip.com don't want to change flights. Or they are useless. Or both.

As this is not new from the reviews posted, but here are my concerns giving this site an undeserved 1 star rating.
1. there was an error that 2 bookings were made on the same hotel at the same time. The confirmation were not clear, causing my error. I notified them right away as soon as i receive the text notification using the chat box. Change in tune from give us 2 hours to get this rectified to unable to assist- directing me to the hotel to make the adjustments.
2. the website to check my bookings- unable to get the verification code- tried it multiple times. Glad that I took pictures taken during the chat.
3. trying to connect the chat to ask for help to review the bookings but now I got blocked.
4. tried calling the phone number but unable to connect to a person.
I am very dissatisfied with this website.
Ophelia

Pure scammers... Payed a serious amount of money for a trip from Greece to Sweden via Romania. There was nowhere mentioned that the flight was operated by two different flight companies and that I had to pick up my baggage in Romania and then pay again in order to continue my flight to Sweden... Pure pieces of sh** scammers..

***Do NOT use Trip.com for anything***. I can only assume the 5 star reviews on other sites are fake. Trip.com took my money instantly and sent me a confirmation. 60 hours later, no ticket. Queried this. Trip.com told me to wait another 24 hours. So I called the carrier directly (Air New Zealand) who advised me Trip.Com had not ticketed the flight and I wasn't on it. Flight booked out. Called Trip.com back with this news. They offered to give me a credit. I wanted money back. Guess what. 10 days to process. Staggering incompetence to the point of thievery. Do not touch Trip.com. Even with the longest barge pole on he planet.

Worst company I've ever booked with. Do not book with them!
My flights got cancelled due to covid almost two years ago and they told me at the start I would get my refund within 14-30 days, it has now been almost two years since then, countless emails and a lot of phone calls. They have never once reached out, always me sending emails trying to see when this mystical refund will ever happen. They keep telling me the same copy pasted response. This morning they said they're waiting on an "email" from the flight company, seems to be they haven't even checked for my refund in the first place, or even picked up the phone in those two years to try and work it out.

Would never ever ever in the rest of my life book with this joke of a company!

I know companies might be struggling due to covid of course. But this is ridicules!

Do not book with them. If anything happens and you need to modify your booking they will not help you. They have canceled people's bookings at the last minute as well. This company is all about the money. Once they have your payment they are done with you. DO NOT Book with them. Read the reviews and I'm speaking from experience. My family member was hospitalized and they basically said oh well. I was not allowed to modify my travel date. This is a ruthless company. Please avoid!

I booked flight via Trip.com, then my bookings cant found from AirAsia website. Next, I want to buy the seats for my trip with my daughter. Due to I cant do it via website, so I only can do it via Trip.com.

1st request I submit and it's charged to my card, after few hours received an email that my request is failed.

Then talked to the agent, asked me to submit again, but at the end is failed. They suggests me to do it at counter.

This really make me in trouble, I cant do it via AirAsia website and also cant do it via Trip.com. It's make me worried if I cant sit with my daughter who just 8 years old.

I will not recommend my friends to use this service and this is the only one and last time I booked by using Trip.com.

I wanted to postpone my flight. When I called them, the hotline was always busy. The auto reply said that go to Trip.com App and change the date. When I change the date of flight in Trip.com App, there was no place to select the date. Then I called back. This time I got through the line and customer service girl said that they will sent by email to agree the charges of changing date of flight. But they didn't sent. I waited and called back then they said that can not postpone only one passenger because I bought for 2 passengers in one booking no. They advised me to book again or call airline directly. What the bad service is it! Later I found out that one of passenger name was wrong and one word missing. Then I asked them to change back. They said that I only left 2 days to departure. So they can not change for us. What a poor service! Pls, Stay away from this agency!

I booked two hotels via trip.com in the usa. I received confirmation from trip.com that hotels are booked and that I do not need to do anything else. In confirmations my name was correct, dates correct and there were hotel booking numbers. Thank God I called the hotels directly. I called in 3 days after the booking date. One of the hotels had my reservation and the other one did not have it at all. I could end up near grand canyon on Saturday without reservation in a high season when everything absolutely everything is booked... If you book via this website I recommend to take refundable reservation and call the hotel directly after you book. When I called trip.com they placed me on hold for one hour... Could not get any answer from them and canceled my reservation. I will never use this website again... Money saved does not worth the trouble. To bad they are still in business. I wish I read reviews before booking...

Hi,

I booked a flight at 11:40 in the morning, and when I arrived at the airport it was not listed. I talked to trip.com customer service. After a long conversation, they told me that they don't know when it's going to be listed, and that I should ask someone at the airport.
Don't book with them ever again

This has been an awful experience and I don't want anyone else to go through what I have. After booking my flights through trip.com I arrived at the airport for my Qantas flight from Sydney to find it had been cancelled. Trip.com did not even provide me notice of this cancellation. This meant I missed my connecting flight in Bangkok which had also been booked on same ticket through trip.com
I was able to get on a Qantas flight the following day but to date, trip.com have failed to refund me for the second flight (connecting flight I missed from Bangkok). I had to pay for an extra ticket with the airline directly. Every time I call or email trip.com tell me they will get back to me but never do. Or they tell me to take it up with the airline but the responsibility lies with the travel agent (trip.com) as this is where the ticket was booked.