Trip.com

I did not purchase ticket insurance and needed to make a name change. I was charged the almost the entire amount of the ticket cost just to change a name. United Air lines changed the name on the connecting flight for nothing. Very upset and feel this was a money making opportunity.

This company is charging you more than you destination. It is better just to book at the Hotel or your destination than on this website. They charged you extra fee that are hiding. Go to Booking or Hotel. Com for better service. If you happen to booked it, better check your statement asap.

We tried to book online but it would not take visa payment. We called customer service and was told the online payment system was down and to wait 2 hours. After waiting we tried to book again and it still did not take visa payment. We asked customer service to give us online pricing over the phone or at the hotel, she refused, then told us the room we were trying to book was sold out. We asked to speak to a manager and she repeatedly refused, then transferred us to the manager, who provided no resolution to the issue. We were not able to book any room with them.

We booked tickets via Trip.com but 1 month after the tickets are issued and confirmed, trip.com cancelled our tickets. They told us that the entire flight was cancelled but a further check revealed that the flight was still going ahead, but our tickets got cancelled. The customer service was not able to explain why only our tickets got cancelled. We were directed to the airline but the airline refused to address our case and directed us back top trip.com. The case is now in a black hole.

This causes immense inconvenience and disruption to travel plans. Book with caution.

The bad service ever i had for online hotel booking!
I had made a hotel booking on 19 Oct 2017 and it charged to my credit card on the same day. Then i received an email about my booking was done and i have to activate my account. After that i never get an confirmation of email from Ctrip. So i checked back my Ctrip account and it shows my booking is processing before it becomes confirmed. So i think they will inform me what is the problem before my guest will check in on 26 Oct 2017. But they never inform me any until my guest is there at the reception! I called up Ctrip and the service staff told me that the room type that i booked was not available and she will help me to find another room now or another hotel. How stupid is that! And will refund me the payment within 15 days. Means they charged me without any notice that the room is available or not! I swear i will not book with Ctrip anymore..

Skyscanner > trip.com, asked for one reservation OTP-IAD and back.
Was sold 2 reservations instead of one I requested (without any kind of explanations except a fine print), one from OTP to FRA and another one from FRA to IAD. Second one with no luggage allowance. Even if I will pay for the luggage fee have to transfer the bag myself in FRA,
Trip.com did blame me for not reading the fine print and no refund.
Be aware, Lufthansa has now international flights with no luggage allowance (how low can they go?) and Trip.com is as miserable as usual so stay away from them. This was new to me, each new reservation is a source of new excitement these days. Happy travel!

Horrible customer service from Trip.com
They don't try to help you, they avoid you.
They said modification can only be done before 2019. It's 2022 now. I feel totally scammed.
Had my booking booked on the wrong date; after modification, trip charged me as a cancelation, and a new booking and took double the amount out of my account, they say price difference, but they actually scam on adding as an additional.
They also downgraded my room it was a very upsetting room. Had garage everywhere and insects in the bathroom. The floor was very dirty and there was pubic hair in the sink and the toilet, and the toilet had a big yellow stain.

Customer support team only call back after 7, the latest was 9 30, no one tried to help me, they only put the fault on my head. No customer help, never had I ever had such a horrible experience with a booking company

I purchased round trip tickets to Malaysia and travel insurance on the same transaction with trip.com.
The airline and transfer / layover airport were both Sadia Arabia. Their automation incorrectly entered Sadia Arabia as destination on my insurance policy.
When I e-mail them, I got nothing but computer automated replies.
When I finally chat with a live representative, he said he can't change it because he has no authorization to do so. The insurance company Xcover.com gave me a computer automated replies that said I should contact Trip.com.

I booked a flight and hotel stay through trip.com, but when I noticed it was inappropriate for my child I attempted to cancel and/or change hotels and they did not work with me. They first stated the hotel already had the funds, and then they stated they could change the hotel, only to say again that they can not make the change.

Horrible horrible company please do not use. I booked a flight to Istanbul and when I went to check in I realised my flight home was not showing. I immediately called them and asked what was going on and they said that they forgot to issue my ticket home and the flight was now full. They promise and promised they'd help and all I got was countless pointless emails and me trying to ring them so much just to find a solution. I was literally begging them to book me on a replacement flight which they left for me to find. I found one and they informed me because my ticket was not issued I could not get on the flight. They also informed me to book my own tickets as they we're not able to for some reason. My holiday is ruined I cannot go as I won't be able to get home they are refusing to refund me and saying all they can do is refund a small portion of the flight do not book with them whatever you do they are scamming you I have now lost £1500

I have booked a flight for Gulf Air through Trip.com for Mumbai->Frankfurt via Bahrain which further I need to travel to UK. Due to Airport transit Visa requirement in Germany, had requested Trip.com to change my flight from Bahrain-London rather than Frankfurt which they said it is possible and price difference is to be paid. After speaking with at least 10-15 Specialists from their US customer care they kept me waiting for the payment for the price difference and finally said their policy doesn't allow change of destination. Gulf Air said it is possible but to be done by Trip.com as tickets booked through them. They wasted more then 30 hours and never mentioned that it is not possible. Highly Frustrated and Worst website. Will never book again with them, Also, for cancelation you will only get the taxes back which is hardly 5% of the ticket book price.

All a scum, just bought a discounted railcard, which I never received. PLEASE STAY AWAY. Also booked a flight via these guys not long ago and that was a total disaster too as we couldn't check in... Not sure how to get my money back either grrr

I was supposed to fly from Kuala Lumpur to Melbourne on the 21st of March, but Malaysia introduced a travel ban that banned all Malaysians from travelling abroad on the 18th of March. Despite not being able to leave the country, I was not given an option to refund or reschedule my flight. Customer service line was incompetent and unhelpful. AirAsia was willing to provide refund in the form of store credits but because I had booked through trip.com, I wasn't entitled for this refund. I don't usually leave reviews, but this situation really showed terrible handling fo the situation by Trip.com. Terrible service, won't be buying from trip.com ever again.

Experienced the same problem as others have mentioned. I was sold an Air-Canada (AC) ticket, but nothing was mentioned about transit-visa requirements. I made an attempt to change the ticket, but it was refused by trip.com mentioning that it was an AC non-refundable ticket. I talked to three different customer service reps who gave three different answers including 1. We will try to rebook you 2. We will try to refund you 3. We can't do anything, it is your problem. At the end, I spent three hours to resolve this with AC who happily gave me a future credit, but also mentioned trip.com should have given me the same as they were the booking agency. Horrible experience and customer service -- save yourself the pain and don't fall for traps.

Thank God that I did not use Trip.com and after reading all the negative reviews, I will never use it The reason, I decided to check the reviews after trying to book on Trip.com. It does not give a complete itinerary at full price. So I tried to find the phone number to reach it to find out how to read the total fare. I could not find one. So, I decided to look into its reviews and horrified to find out no positive reviews. Sadly, on one website, there were all positive reviews that I did not trust. Do your research before booking on any website for travel.

Please do not buy there insurance for your trips. There policy is a total scam. I purchased the best insurance they offered that states cancel for any reason. When I had to cancel they told me in order to get my money back I had to have a reason and they said the no reason only applies to land money. When I asked what reason I needed they said losing your job was a reason. So I provided them with documents that said my husband couldn't work and they told me that wasn't enough. They said my husband resigned and that wasn't a qualification for a refund. My husband has an open lawsuit against the state for wrong doing but was forced to resign. They refused to refund us our money and we lost both our flight tickets which was 1700 dollars. If you chose them to insure your flight please read all the fine print because they don't honor there own policy. Please don't make the same mistakes I did and believe that you can cancel for any reason if you need to because that's not accurate.

I booked a ticket from Greece To Malta. The first flight was on sky express and the second flight was on Ryan Air. The time we had between flights was an hour. I thought this would be enough time if the arrival and departure was in the same terminal. Which it is not. We landed in Terminal 1 and needed to got to terminal 2. Needless to say we missed out flight. We had to book another flight for 1200 EUR and an extra 22 hours travel time. The airport staff informed us that it is physically impossible to get from one terminal to another in the time trip.com gave us. yet they still sold the tickets. This is a scam in my opinion. They dont care either

Booked a hotel room & paid for it with paypal, get to said hotel and the room was never booked. Had to pay again and now dealing with the horrible customer service to get refunded & supposedly now they can't find my booking so also waiting for PayPal to respond.