Trip.com

We booked a hotel on trip.com w/ a couple - but couple had to cancel.
Trip.com refused any refund 2 months prior to travel. - even though Hotel Mgr promised "fu;; refund" up to 72 hrs prior to trip. A scam site.

Trip.com provide a service where you can book seperate tickets one booking. I paid for added insurance to cover this type of booking however, when my first flight was delayed 5+ hours and I was going to miss my connection. I was told they would only refund a portion of my trip. This is pretty poor. I said I obviously wouldn't get on first flight if they couldn't guarantee my destination arrival. They said 'you can go if you want'. Really unhelpful. Lost precious time and a lot of money.

I booked the hotel with Trip.com. In less than an hour, I received a call from them that they canceled my reservation. They promised to return the money with compensation. Never got the compensation but just an email that it would take 10 days to process the refund. I called the hotel for which I made the reservation and Iwas told that they do have rooms available for the dates of cancellation. So, the company just used my money for 10 days while I was supposed to figure out how to pay for another reservation.

We booked through trip.com for this flight and were made aware that the connection in Madrid to Santiago was cancelled? We had to rebook another airline while on vacation to do the Camino and spent an extra amount that we were not prepared for. In trying to deal with trip.com they just will not help with the connection being cancelled and will not accept any responsibility! Do yourself a favour and do not book any trips through this site as they are will not reimburse for any cancelled flights.

Missed both my flights going and coming back within the local flights in the Philippines. Missing my flight going home is okay but coming back to the city to take my international flight really disappointed me. Had to spend unnecessary and expensive flight because of them. Highly disappointing company.

Terrible company with terrible customer service, booked a ticket through them and they didnt notify me of specific guidelines I needed for my destination which caused the airline to deny me boarding and cancel my flight. When trying to reschedule a flight instead of the one I could not board they gave me the run around for more than 24 hours and eventually tried to price gouge me and make me pay twice what I paid for my original flight. What a complete joke, had I booked with the airline itself this would have all been avoided and I would have simply rescheduled. This company is by far the worst I have ever dealt with in my life. A waste of my time and money and I would give them 0 stars if I could.

STAY AWAY. This site is a scam - they charged me for a hotel stay on the wrong date.

Backstory: Trip.com advertises hotel stays for less money than what they will charge you upon check out. It is an illegal scheme but they get away with it. I paused and called their support office. The call center was looking into the issue and then booked my trip for the proper date, at the advertised price.

When we showed up for our hotel stay (over $300 charge) the hotel was booked and my wife had a surgery procedure the next morning at 5am. This placed us in a very bad spot and put unnecessary stress upon us, forcing us to scramble late at night to find a hotel close enough to UCLA Medical to avoid hours in traffic and miss a very important surgery. Luckily we found another hotel that night.

Trip.com is refusing to refund us a mis-booked hotel stay involving their customer service department for over $300 that we never used. Never again will I use Trip.com.

They sent a double name wrong to the flight carrier. After a lot of discussions and emails with them they said that they changed the name on the ticket but they didn't. They changed only the reservation for the ticket, didn't know that there is a distinction. So until the day before the flight all seemed to be ok until we tried to check in and found out that the name on the ticket is still wrong. When talking to them they said they changed it and everything is correct but the wrong name is still on the ticket. For changing the name they sent an email in the middle of the night with a link valid for one hour.

Trip.com changed my flight details after I booked the ticket. The new arrangements did not work for me. They told me I could cancel my flight due to this. When I did they did not refund me for the flight even though they were able to fill the seat. Essentially two people paid for one seat. Avoid buying through trip.com. Save yourself the hassle.

Read quite a few reviews suggesting the customer service was terrible from 2020-2021. I made the mistake of booking incorrect dates and there was information on the booking confirmation email saying we can't change dates and would need to contact the hotel directly. Tried contacting the hotel and they asked to contact Trip.com.
I messaged the service bot and was connected to a service agent, Beatrice, who was very helpful and said would call/email me within the hour with an update. Within 30mins she emailed and called confirming she liaised with the hotel and changed the dates.
Great customer service with quick turn-around. Maybe they've taken the previous reviews in mind and improved their service!

Horrible experience with trip.com. Horrible liars...stay awatly! And when i say liars.trust me their customer service is trained to lie. My advise...avoid them at all cost.

Bought airline tickets and we missed our connection in Manila...well guess what the airline canceled our entire journey. I called trip.com and it felt awesome but then after hours and hours and days stranded did we realize it was all a fascade...our family were left stranded. A family of 5 with young kids sitting in an airport hoping. They would say customer service will call you in an hour.then another hour then another hour. I am waiting for over 30 days!

Chatted with an age to get my money back due to having to cancel my trip due to weather conditions. I was going to a concert from Washington to Vancouver Canada. They said well I can email the hotel to see if they can and now waiting for 1 1/2 hours when I just called the hotel and they can't cancel which 4another review that I will do. They don't have good customer service and say they shared pictures of why I canceled

No need to worry about booking on trip.com.
I was actually surprised to see my round-trip round trip charge.
So fares were very low compared to other sites.
When I checked the booking reference given on trip.com on the website of the airline I was going to travel with, I was not able to find it.
But after two days I was able to found.
Thank you
Shaji john

It is quite obvious and the situation is similar to the many genuine customer reviews listed below. (all the ones angry about the poor customer service and customer respect).

After over 4 months and a promised refund of our flight booking which is obviously impossible to complete, we have no progress so far.

We have waited 30 days, then 60 days more..., then again 90 days and now we have to wait 69 days more...

This review was orignally posted by myself on https://www.trustpilot.com/review/trip.com

Apparently, we should be satisfied enough to wait for again 69 days more days to get a refund of 27USD and a voucher to use in a country where borders are closed... which actually was never the resolution agreed in our various e-mail thread.

In conclusion: the future is deal with the airlines companies directly! Lesson has been learnt.

I don't know who owns this company, but I truly despise it. This company just had THE worst customer services, THE worst product and THE worst choices! And extremely unfair policy! Please do not try any anything from trip.com.

The rate is higher than you could get from booking on the hotel website directly. And if you book through trip.com, the hotel might not be able to provide itemized receipt, and in my case even they could, it wouldn't help because they charged me $20+ less than i paid to trip.com. And it was such a hassle to go through their customer service to get the receipt. I'm still going through the process and have no idea whether i would get a usable receipt. BTW they are based in Singapore, not the US, which might be part of the reason of the inconvenience. So not worth it.

Trip.com is absolutely scam website and don't even bother yourself to buy any tickets or book hotel with this website. They have the worst customer service. I purchased a ticket on March and the airline cancel my flight due to covid19 and after 3 months I still havent got my refund and when I call the trip customer service, they just keep saying we are still waiting for the airline to send you a voucher. I will rather to buy ticket throught the airline website but not this second party website such as trip.com because they will steal your money and they wont to give you a refund or even voucher. Please dont buy anything from this website.