Trip.comReviews 2,283

After a very suspect last minute cancellation prompting a refund request from me they have still not refunded me and are doing everything they can to delay returning my money. I am contacting the airline to see why they need handwritten letters and pictures of myself and my 12 year old daughter holding letters and passports. I have never heard anything so ridiculous in my life and I'm beginning to wonder if they are trying to scam me, unless you like filling in Visa fraud reports I would suggest going to a reputable travel agent and forget you ever heard of trip.com

What a disaster of a company and, frankly, business model. They unilaterally decided to change my departure date for me to something that would not work, and of course offered free cancelation ON HALF THE TRIP. The return trip they were going to charge me the cost of the ticket, so basically, they keep the money we get nothing. To make matters worse, they have basically no support, except a completely automated phone number which will not in any way connect you to a human, so basically you are completely SOL if anything goes wrong. Avoid places like this at all cost. Just book directly with the major carriers, at least they have a support number you can call if things go bad.

I booked a flight with a few legs on the trip and needed to simply CHANGE THE DATES! I was willing to pay the difference that would cost even if it meant cancelling and rebooking, but the agent on the phone kept saying there was "absolutely nothing we can do about it. We humbly suggest you take the flight". Are you f*cking serious? That is the WORST CUSTOMER SERVICE and response you can give a customer who is in need of making a change due to an unforeseen emergency. I don't understand how trip.com manages to still be in business with their DISGUSTING policies and behaviours in treating clients. If I could give this rating a 0, I would because I am NEVER BOOKING WITH TRIP.COM EVER AGAIN.

I made a hotel reservation on trip.com using guest mode. When I filled in all the information and entered my credit card details, they asked me to log in. After successfully logging in, I was directed to my booking list, where the reservation status showed as pending for payment. When I clicked to proceed with the payment and entered the CVV, the booking was successful. However, I noticed that there were two identical bookings listed. Unfortunately, they were unable to provide a full refund for that double bookings. Even though it was their mistake. Not again to use this website

Until today, I had never heard of trip.com. 1 and 1/2 weeks ago, I purchased a $500 prepaid debit Visa card from Walmart. I used it to pay my electric bill and water bill which totaled $200. I had $301 left on the card after those two transactions. The card has never left my purse and I never leave the house because I'm an amputee in a wheelchair and don't ambulate well. Calledtrip.com to alert them I did not charge $295.95 for any type of travel through their website and this is going to be an absolute nightmare to get resolved with these morons. So until they can tell me who charged what type of travel to my prepaid card, I'm out $300. Don't use this company!

Booked a room at hotel in Columbus, Ohio. Get there and the reservation had been cancelled due to a problem with plumbing issues at hotel. Was never notified and I had to go to another hotel. The hotel would not give me my money back and said that it would be refunded to Trip.com. Now Trip.com will NOT credit my credit card for the cancelled room. I have filed a dispute with my credit card company, But they have said that Trip.com will NOT provide them the information or allow the claim to be settled.

Hiya,
Please be careful while buying tickets to India or any asian countries from this company. I've travelled to India for almost 12 years and never experienced an issue like this. Trip.com sold me a "self transfer" ticket with widely different luggage allowance under 2 separate PNR. Usually i would do it myself for saving cost on 2 different airlines while Trip.com charged me international fare on this type of cheap Self transfer ticket with same airline(Vistara) causing me stress during the travel.

1) London- New Delhi = 23x2 = 46kg
2) Delhi to BBSR = 1x15 Kg

Domestic routes in India have a very limited luggage allowance and they didn't make it clear properly while purchasing the ticket.

Please avoid purchasing these type of tickets fro trip.com. If you want cheaper way then purchase separate tickets with self-transfer.

The fact that the USA is letting this company do business in our country is absolutely ridiculous. This is a crooked organization. Please steer clear.

Trip.com, like several third party companies, has zero qualms using squalid practices. Your money doesn't directly pay for the ticket. Instead, trip uses their own card and vouchers which offset what their card doesn't pay, which allows them to state that what balance due to the airlines doesn't match what the ticket price was. I found out the hard way when I arrived for a flight I had already paid for and was told "there's a balance due, sir."

Save yourself the hassle and book directly with the hotel or a different booking company. I wish I would have looked at the reviews before using them. I booked a hotel room through Trip.com, they charged my card and when I tried to check into the hotel there was no reservation made with confirmation number provided or my name. I contacted Trip.com to sort out the issue and they said they called the hotel and spoke to an individual at the front desk to confirm the booking. I called back and the hotel confirmed that no one from Trip.com had contacted them and that the individual that they said they spoke with does not exist. I had to book a second hotel room on my own and was out the money for the original booking.This company is a scam and you shouldn't waste your time or money dealing with them!

Compre un vuelo de Lax a Tokio Haneda, por medio de una agencia de viajes (http://Trip.com) a la hora de llenar los campos se me pasa una letra en mi segundo apellido, les marco antes de las 24 horas y me dicen que en 48 horas me tienen una respuesta, pasaron cómo 7 días y me llega un correo que dice: Necesitas pagar 2,000 USD por la corrección, nunca me comentaron que si cancelaba los vuelos y volvía a hacer la reservación no me cobraban nada dentro de las 24 horas. Por lo contrario, fueron ganando tiempo y me salieron con que la Aerolínea estaba cobrando esta cantidad. Contacto a la Aerolínea y ellos me dicen que no cobran absolutamente nada por un erro de una letra, sin embargo tenian que contactarlos los de la agencia de viajes para poder hacer el cambio. Vuelvo a contactar a Trip.com y me dicen lo mismo, es la Aerolínea los que están haciendo el cobro, yo ya algo cansado de tener la misma respuesta, se me ocurre triangular una llamada para que ellos pudieran hablar directamente, yo escuchando toda la conversación, Japan Airlines estaba en la mejor disposición de no cobrar nada, inclusive les querían pasar un código a los de Trip.com para no cobrarles absolutamente nada, sin embargo no quisieron. Estoy muy preocupado ya que la agencia de viajes no me quiere ayudar en nada y Japan Airlines tampoco, ya que necesitan arreglarse directamente con la agencia de viajes.

Booked a flight with 2 legs from 2 different airlines. 2nd leg was postponed (to a day that was not acceptable to me). Tried to reach trip.com to get this sorted. Nothing but automatically generated emails that didn't answer my question, international calls to customer service where they put me on hold for 15 mins to then disconnect. Result: flight was cancelled, i couldn't get on another flight, had to take 2 x 4,5 hour bustrip and none of the costs were reimbursed and am still trying to get a normal response on a refund for the flight that was canceled. Never booking with these guys again and i recomment to everyone to do the same!

I booked a flight to Thailand with trip.com I wanted to stay and extra 4 days, so 7 days before my original return flight I contacted trip.com on live chat to be told I would be given a refund of £548 on my original flight and my new return ticket would be £570.So I agreed and paid the £570. So 13 days later still no refund so I call them to be told I wasn't due a refund, this was after 2 emails stating my refund has been authorised and should be in my bank within 10 days. I also have a screen shot of the live chat before I booked my new flight stating I was getting a refund of £548. I have so much evidence against this corrupt company it's unbelievable. At one stage I was told they had lost my chat logs, "another lie". Trip.com then rang me at 12oclock at night while I was sleeping 3 nights ago trying to offer me a 15 dollar refund, I then told them I am going legal as this is a scam. They then emailed me the next day to say they would give me 50 dollars. I emailed them back to tell them to stop contacting me as the financial ombudsman is now looking at this case along with my bank and my solicitor. All this for a £548 refund. Also on the phone I asked the man I was speaking to what country he was in he said the Philippines!

Stay clear of this company they are scammmers and will suck every penny out of you!

I tried to book a flight - got to the payment screen and it said "I'm sorry, we can't process your payment. Try again later." I tried again and got the same message. Assuming the billing didn't go through, I then booked the flight directly with the airlines. 3 weeks later, I realised trip.com billed me for the original ticket! They refuse to refund me. This is FRAUD. If you tell me the payment can't go through, don't put it through! I now have 2 tix for same flight.

Absolute scammers, do not use them. They may look like they have cheap flights but you will end up paying 100s more at the airport!

Booked a flight with trip and they gave me an invalid reservation number and reference so I was unable to check in online. Came up with a pop up saying "unable to check you in, please check in at airport counter". I then Tried to check in through the airline directly but the reservation number trip provided was invalid and my flight was not found.
When checking in at the airport we were charged €120 as the airline required pre check in which we were unable to do. The airline issued us a receipt and stated that this happens frequently with this company so we would need to get in contact with Trip to issue us a refund on the check in fee.
I Contacted Trip about this and got an email straight back stating the number is valid and you can manage the booking online (for a flight that has already passed). When searching for the reference / booking number online as per their email, the booking was still unable to be found and reference numbers still invalid. I sent a screenshot of this back to the customer service representative I was talking to and received no response. Attempted to follow up 3 times and no response.
Absolute scammers and appalling customer service, do not use them. Do yourself a favour and book directly through the airline.

Vasile Ciobu tel.*******9599
15.06.2023.
Sfatul meu sa nu cumparati nici odata bilete de la ei.
Zborul a fost anulat, dar ei inafara de ne cerem scuze, nu vor sa faca nimic si nici banii sa-i intoarca.
Praga - Chisinau 27.04.2023 (zbor anulat)

The worst company I ever had to buy airline tickets from. The worst customer service ever, they don't know what they are doing. It's a rip-off website. Stay away from these guys.

Seriously, they just don't want to help me! This can be done in a easy way but they can not be bothered!

MOre bad review coming, hope those 1 million viewer will come to recognize this and just go with booking.com or hotels.com are better than this crap!

Trip.com is actually ridiculous; after a flight delay left me with literally 13 mins to get to my connecting flight, their manager advised that "33 mins" (technically 13mins because the flight doors took 20 mins to open to let off of the plane and don't even get me started with customs) was enough time to past customs and get to my next flight which here is a shocker, I missed. They refused to either provide a refund or replacement flight even though when booking a ticket it fully says "missed flight protection." And when I asked him if he thinks he could make it to his connecting flight in 13 mins, he kept repeating "according to the airline, that is enough time" Margo the so called manager and trip.com need to do better.