Trip.com

If I could give a minus rating I would. Not to be a cliche but I never write reviews but the service I've received from Trip.com is diabolical. In short, I'm in a dispute with my bank and Trip.com after having to file for a refund under Section 75 consumer act because Trip.com refuses to give me a refund for flights that I was previously told were eligible to change and/or cancel before April 2023 (the flights are from 2020). My friend and I booked on the same flights at the exact same time yet have both received different outcomes. We have been told different things over email and over phone, and depending on the customer service advisor you speak to, your outcome will be different?! The whole process is not user-friendly, is so confusing, and quite frankly feels as though it was made that way by design. Trip.com will find any loophole they can find to con customers out of a dream holiday so please please just go direct through the airline providers. I'm hoping my claim with my bank will go through and I will receive a full refund. If not, I will escalate to Trading Standards and get Trip.com shut down once and for all.

I got two flight tickets, super cheap than othet sites. I had to change or cancel them, It was imposible, they wanted to give 0 (zero) dollars of refund because of fees of cancelations. I had to contact my credit card costumer service to get a cancelation of that transaction.

I wish I could give this company zero stars and fire every employee there. The most incompetent set of poorly trained employees I have ever encountered. I have contacted their customer service 17 times to have a simple flight issue addressed aside from not having following up from supervisors when I was assured I would or processing my refund or reimbursement my issue is still not resolved. I am living in southeast asia currently and this silly stupid website has a bit of a strangle hold on the market. Everyone there should be fired and the jobs should be re-routed to another more competent call center. I have been hung up on had to struggle with return emails stating they have no idea what my issue is even though I have been thorough in my explanations. I have wasted countless hours emailing and calling with no success and everyone there should be expelled. The worst service I have every experienced in my life. I would hope this post would compel someone to reach out to me but I am sure that will not happen.

I requested a refund of a train ticket because I never received it but was charged.
The email received from client service shows that they know I did not receive the ticket but refuse to refund my money and
A 2nd email is even more dishonest

"Regarding your train ticket reservation No. *******216 from Shanghai Hongqiao to Beijing South on 31Aug, G412, please kindly noted that the confirmation email ending failed because your mailbox address *******@lyceeshanghai.org was incorrect. Sorry for any inconvenience you experienced this time."

"Regarding your reservation No. *******216, No refund can be processed of train tickets due to expiration, Your understanding will be very appreciated.

If you need any further assistance, please don't hesitate to contact us."

Unfortunately I am beyond disappointed by the issue I encountered booking with trip and now feel they have offered the worst customer service I've ever experienced in trying to resolve it.

I used a Canadian flight search engine in Canada to find my flights. While all flights in my search bar listed in CAD currency, I chose trip as the best priced. I paid the fare but later discovered the charge to my card was in USD. There was no indication of currency, simply a $ sign… which is the same in both countries.

When asking for help, I called to speak with customer service 3 times and was told each time that my concern would be investigated and I would hear back within 48 hours, which never happened. I finally received an email from a person (the 4th one to interact with me) named Vanessa. She failed to understand my issue all together, which was extremely invalidating and further frustrated me with her limited understanding… as well as with her inability to provide me with the proof I requested demonstrating that the currency was stated at the time of my purchase.

I would never recommend this company to anyone looking for any decent shred of customer service, competencies or honest pricing.

DO NOT USE TRIP.COM
BOOKED TRIP TO PARIS. TRIP.COM SHOWED HOTEL IN ONE LIGHT. ON ARRIVAL IT WAS ABSOLUTELY HORRID. WORSE STILL, STAFF, INCLUDING MANAGER OF ABSOLUTE NO HELP. EVEN OTHER GUEST WERE COMPLAINING.
ON RETURN, CONTACTED TRIP.COM FOR REFUND. TO DATE, THEY HAVE SIDED WITH THE HOTEL DESPITE PLENTY OF EVIDENCE, INCLUDING HAVING CONTRACTED A SKIN RASH WHILST AT THE HOTEL.
ABSOLUTELY NO ONE CARES ABOUT US, THE GUEST. THIS INCLUDES THE CEO, JANE SUN. SHE CAN'T EVEN BE BOTHERED TO RESOND TO EMAILS.
DO NOT USE THEIR SERVICE!

We had Terrible Experience with TRIP.COM we loss a huge amount of money with them amounting more than USD2000.we did not receive even a single cent from them like literally we wasted our savings with this apps

I booked a hotel to my gf in Colombia 2 days prior, i call the hotel the same they of arrival and hotel never answered the phone, then i called Trip customer services this took me like 1.5 hours and asked them to make sure the hotel was open. They couldt reaci the hotel. And they told me to wait for my gf to arrived there and check if the hotel was open jajajaja and then i had to send them a picture of the hotel close to get my refund. Also they offer a extra amount for the inconvenience, after 5 days without getting any email or call, I decided to send them an email and they answered me that my bank charged back the payment, so they cant 1. Refunded me 2. Compensate me as i was promised. I never called my bank for a charged back and of course that never happened. Now i called them and now i have to wait for another review of the team. Never never in my life i recommend this people! Are terrible!

Total scam. Probably 50 emails to try and get refund.No result. Started writing reviews suddenly they really "care" and "will make every effort " but still no result. Filed complaint with ACCC. Suddenly they are even more "concerned "and "will try even harder"still no result. But government agencies although slow are relentless so revenge will be sweet. DONT WASTE YOUR TIME EMAILING THEM JUST REPORT THEM

Very disappointing to say their service seems very poor in response. Booked a ticket with correct passenger details and system misspelled the name and when called the customer service they demanded £57.5 for correction. While I was waiting for the amendment to be on the ticket they asked me to send a request to change gender too which was again not my fault. Now I am still waiting for the amendments to be made on the reservation and it is still not amended. Last 2 days I have been speaking to Ms. Lym, Mr. Dolan, Mr. Shen, Ms. Shalabi, Mr. Muhamed and they refuse to help, instead they ask to contact the airline to make the changes. It is totally unethical to charge and refuse the service. The booking through Trip.com is a nightmare that I had to spend hours behind the phone calling customer service and there is no luck in getting updated. So be careful before booking with Trip.com, the rate may be cheap but you are inviting the trouble.

Update: Despite everything I wrote in my review, the only thing they continue to email me about is the incorrect percentage. It was 30% not 10% for a room l never stayed in, canceled within their policy, got threatened to get the FBI involved, never gave me a cancellation number, and was confirmed by the hotel rep the confirmation number wasn't the correct format, and blatantly told me that it would be a severe loss to their business. I want a refund in full! Again, DO NOT USE TRIP.COM‼‼‼

I'm in the middle of a true nightmare with flight tickets I bought via Trip.com.

If you are planing to buy flight tickets from them (a very bad idea), you have to consider this:

1. Trip.com's online booking system is limiting passenger's name to 25 characters max. If your 3 names in summary are longer than that, your middle name will be truncated on the ticket.

2. They don't issue separate tickets for each passenger, we are a couple and we got a single ticket for both of us.

So what happened is that I found information that the airline will not allow us on board with incomplete middle name (only my wife's name was truncated, mine was OK). I contacted the airline and they confirmed that they will not let my wife on board.

What's more interesting is that the airline not only refused to change the name for free, but also required double payment for name amendment for 2 persons, not 1, because it's a double ticket, not 2 separate tickets.

I tried to resolve the case by contacting Trip.com's support probably 50 times, via emails and online chat, and not only they didn't do anything (other than the standard "we are very sorry"), but also it seems they totally failed to understand what the problem is. Finally I informed them that I'm planing to take a legal action against them and a member of their support team called me on the phone, saying "But when we did your reservation it was successful"

Unfortunately it seems we will not be able to use the tickets we paid for:(

So please be very careful if you decide to deal with them. YOU HAVE BEEN WARNED!

Worst Travel Ever. This is what happened to me exactly!

1- First they entered my wrong phone number
2- Due to the wrong phone number the flight schedule change cannot be confirmed from the side.
3- I talked to 15+ different agents so many times and always received a reply to wait for 72 hours and so on. I waited for almost 5 MONTHS!
4- Eventually, I got a flight with 28 hours of transit flight at Jeddah Airport and I need a visa to stay more than 12 hours. I could not get this visa due to the short time.
5- I bought another ticket of another airline as I have exams and I need to go ASAP.
6- Finally I asked them to refund, and they are still doing the same thing to wait for 72 hours thing which I did many times and now even they don't know what to do.

I RECOMMEND ALL OF YOU, DON'T GO WITH TRIP.COM, YOU ARE THE ONE WHO WILL SUFFER AND PAY EXTRA AMOUNT FOR THEIR BAD ADMINISTRATION AND MISTAKES DONE BY THEM. DON'T GO WITH THEM!

I paid extra during my flight booking for a "refund guarantee". When I had to cancel my flight, at first they told me I would not receive a refund, saying my ticket policy is non-refundable.

When I reminded them of my "refund guarantee", then proceeded to ask me several times was I sure I wanted to get refund, and saying the final result will be based on the airline's decision (doesn't sound like a "guarantee" to me).

Each time I responded confirming, a new customer service rep would pick up the email and ask the same questions again.

Finally after about 4-5 back and forth emails, they confirmed the refund amount which was a fraction of what I paid for the flights - when I questioned it, they said that baggage fees are non-refundable and not included in the final refund price.

Some "guarantee"... barely worth the paper it is written on.

As a result of this experience, I will NEVER be using trip.com ever again and recommend everyone to book directly via the airline instead, even if it costs extra, as when you have an issue, they make it extremely difficult for you to get the service you paid for.

So my name is Matt I am disabled I only have one arm lost my right arm in a car wreck I have a service dog with me and all my stuff with me out on the streets right now because of trip.com I told them all of my situation and why I'm in the situation it was because of them and they did nothing to get me out of the situation and when I explained the situation to them their agents would just leave the chat because they didn't know what to say and here is the proof cuz I have all the screenshots of all the messages of what happened

My daughter was flying from Australia
Booked thru Trip.com
When she was at the airport
She was told she cannot board the flight since her first and last name were backwards during booking!
She begged and pleaded but Air Canada would not let her board! Being a mother and with terminal illness my daughter was coming home to BC to visit me!
She had to purchase a whole new return flight!
Now she is back and forth with Trip.com and Air Canada. They are taking her in circles!
So sad! Ticket is non Refundable but trip. Com messed up her booking!
Now nobody wants to own up
Instead they claim it was a " No Show passenger "
But she was at the airport and has proof she purchased another full ticket!
My daughter has wasted several days talking back n forth!
This is unfair and heartbreaking to see my daughter who was already struggling to not only afford to purchase one ticket let alone two!
Besides that she was coming home to me ( her mom) who is not well.
I urge trip. Com to please look into this matter!

Horrible customer service. Zero % reliability. They canceled my ticket 3 times. I do not know why companies like this are still in business. Definably will not be using the ever again. I did not read the reviews on time otherwise I would have never used them. DO YOURSELF A FAVOR AND DONT USE TRIP.COM