Trip.com

RUN AWAY NOW. Trip.com is a SCAM. It is impossible to reschedule the flight, even if the airline company cancelled your flight, not you. After my flight was cancelled by AA, I called AA and they would have changed my flight immediately free of charge had I booked from AA website directly. But since I used trip.com, I had to contact them 30+ times only to realize I was scammed. Long story short, when they "checked" the availability of other dates at first, everything looked available, but\after I told them to proceed and requested the change, they told me "oh they are no longer available now". I requested changes for 5 times back and forth and only to know everythingI requested was declined - what they offered intially was all unavailable after they check again.

I have booked a flight through trip last Christmas, but couldn't fly due to Covid. At the time i was informed by the company that I'd get fully refunded if i provided proof. After all proof was provided I was informed that after all I'd get a voucher and not a refund for my flight. After trying to use the voucher I found out that the airline I was supposed to fly with had already refunded the money to trip. Trip after many calls finally acknowledged tat there was a refund but said it wasn't their problem if i didn't get it. After contacting them again they said that they had taken the matter with the head offices and that the matter would be resolved within 48 hours. Of course the matter wasn't resolved and i never got a refund nor a proper response from the company.
This is the worst experience I've ever had with a travel agency. Where i was repeatedly lied to and shown 0 respect as a client.

When making the reservation, I chose the price for 35kg checked baggage allowance. After that I input 4 names (2 adult and 2 child). After everything is done, only the children get the 35kg, the adult was 0 kg. The worst part is I realized it when I was checking in at the airport. The choice was either paying for the excess almost 70kg (way more expensive than our return ticket for 4 person) or shipped it back home. I was moving from one country to another. Our total bagage was 136 kg, it should be within the allowance of 140kg. But at the check in counter they told me only children has the 35kg allowance. They can not explain why this happened and blame the trip.com. They understand that it is not possible for me to book separately, and we can not book tickets only for two children alone (after or before booking the two adults ticket) so there is no possibilites I made different choices.

Trip.com refused to arrange hotel cancellation even though I produced reasons and new flight ticket. Worst travel agent ever! Would give them a negative star if I could. Avoid at all costs!

Booked a 2 night stay at Yosemite Valley Lodge. Trip.com booked us for two, 1 night stays, which meant we had to checkout after one night at 10:00am and couldn't check in to our new room until 5:00pm. Then I learned from YVL that our room night standard rate was less than half of what Trip.com charged us. They are basically scalpers whose bots go out and buy travel services, then turn around and rape the unsuspecting public. Avoid this China-based company at all cost!

Hiya,
Please be careful while buying tickets to India or any asian countries from this company. I've travelled to India for almost 12 years and never experienced an issue like this. Trip.com sold me a "self transfer" ticket with widely different luggage allowance under 2 separate PNR. Usually i would do it myself for saving cost on 2 different airlines while Trip.com charged me international fare on this type of cheap Self transfer ticket with same airline(Vistara) causing me stress during the travel.

1) London- New Delhi = 23x2 = 46kg
2) Delhi to BBSR = 1x15 Kg

Domestic routes in India have a very limited luggage allowance and they didn't make it clear properly while purchasing the ticket.

Please avoid purchasing these type of tickets fro trip.com. If you want cheaper way then purchase separate tickets with self-transfer.

They overbooked my flight, and then told me I couldn't rebook for the same day. Next day, they said I could get a ticket for that same day but for after midnight. Then they cancelled my return flight. Then they said they wouldn't refund my flight even though my return flight was cancelled by them. So I'm expected to pay for a flight I cannot use because they made a mistake! Also, I had so much trouble with their website, their customer service, long wait times, bad communication. Don't use this company unless you enjoy being mucked around.

I booked flights from Canada to India. Their website does accept long name but after providing the full name while booking they will cut the last couple of letters.As soon as I got the itinerary I approached them they said they will take care but it has been 20 days still no response every time they will say in 5 hours less than that you will get email. But now they are saying to pay fine for long name as name amendment 40 cad and 3% service along with new air ticket fee. When mistake is from their side tooo they will not support/ help customer once your money is gone they will not help you in anyway. I have my travel dates just a week apart but no help from them. Total scam their customer assistant will not be able to help anything other than saying watch out for email but there will no response.BEWARE TOTAL SCAM. You will end up in paying double the amount of the airline fee. I feel like they are intentionally making mistakes to get money from customers. Not even a single percentage customer friendly

Booked a Room at Motel 6 on March16th. Trip.com billed me 163.64 for two nights. March 17-19th. They never made my Reservation. I called my Credit Card Company and they Comfimed I was Billed 163.64$. When I called Motel 6 and they said no Reservation was made for me. I have a Comfimation and booking Number's from Trip.com. They never made Reservation so I called Trip.com and they said they had nothing under my Name. Now in a Dispute with my Card Company to get my Money Back. I will never use them again. Hopefully I am not out the 163.64$?

We are being messed around by Trip.com, I have been trying to get a refund for cancelled Emirates flights since Saturday 17th September, we are not talking pennies here, it's in excess of £2000, no one seems to take responsibility, lots of apologies but no action, what a HORRIBLE/STRESSFUL experience this has become. Booking reference *******1622

Date of experience: 22 September 2022

Just want to warn everyone thinking about buying tickets through this company, I bought one and even tho they said I would have access to my ticket straight away that was not the case, I was not able to acess my tickets and they refuse to give me a refund, so they sold me something and then didnt deliver, which is the hole definition of a SCAM. Instead of resolving their mess up they instead washed their hands and sent me to talk with the airline which obviously has nothing to do with this and just advised me to not used them ever again.

I Booked a flight going back to my home country. I contacted the customer service for many times but no action and solution! I wasted my time and money for this SCAM agency! NO REFUND! I am very DISAPPOINTED! Never again!

Trip has taken my money for two tickets with connecting flights and the money has already been taken out of my account.

They have subsequently emailed me, without issuing the tickets, saying there are additional luggage fees beyond what we had agreed to pay for.
First red flag: The luggage for both passengers are more expensive than the singular price.
Second red flag: They have used broken English to communicate that we need to respond via email within 24 hours, but have made it unclear whether I have to manually (and intentionally) cancel my tickets because of this additional fee OR whether they will do it on the back end. I am wary to cancel because we didn't pay for cancellation insurance.

I am now awaiting their response. I will update this review either positively or negatively depending on the outcome.

UPDATE: They have successfully provided a refund in full. Would recommend making everything clear as in timelines, their responsibilities etc. via email so that all correspondence is defensible. Every email I received was from a different person, not even sure if they're the real names.

Mike

I booked with them way before the virus started for a one night stay In NY before a flight to Africa that I was going one the next day and that flight was canceled. I called them because of the virus and the canceled flight and they said they would check with their supplier. I just wanted to rebook for another time. I sent them documentation that my flight was canceled and after some time, they wrote back saying my request could not be honored. It's pretty bad when the rest of the United States is working with everybody that this company would act this way. Go with a better company when booking because this company won't help you.

Very bad costumer service.
The order of round trip is consumerism of the company.
I order round trip from TLV to Catania and back. Unfortunately our flight to Catania was canceled by Wizz due Vulcan activity.
Trip company told us that the will return only one way ticket because the tickets not recognized as round trip tickets.
Very very bad costumer supporter!

If I could give a minus rating I would. Not to be a cliche but I never write reviews but the service I've received from Trip.com is diabolical. In short, I'm in a dispute with my bank and Trip.com after having to file for a refund under Section 75 consumer act because Trip.com refuses to give me a refund for flights that I was previously told were eligible to change and/or cancel before April 2023 (the flights are from 2020). My friend and I booked on the same flights at the exact same time yet have both received different outcomes. We have been told different things over email and over phone, and depending on the customer service advisor you speak to, your outcome will be different?! The whole process is not user-friendly, is so confusing, and quite frankly feels as though it was made that way by design. Trip.com will find any loophole they can find to con customers out of a dream holiday so please please just go direct through the airline providers. I'm hoping my claim with my bank will go through and I will receive a full refund. If not, I will escalate to Trading Standards and get Trip.com shut down once and for all.