Trip.com

Booked flight to one Philadelphia as shown on the site and received a reservation landing in Jersey. They wouldn't fix it. Had to rebook another flight at my own expense ‍

Airlines changed my flights by an entire day five months ahead of trip and Trip.com refused to refund the full amount of tickets, baggage fees and insurance. DO NOT USE THIS MIDDLEMAN THEIF! Book directly with airlines!

We booked 3 rooms (one at a time for different people but on our credit card).

It looked like we were successful at the time until days later when we all checked our emails and the other 2 people were sent emails saying the hotel was fully booked and they didn't get rooms. The hotel was NOT fully booked. We got rooms on other sites.

We're still waiting for one of the rooms to be taken off our credit card.

NOT WORTH THE RISK AND STRESS...

This is a followup on the review I left here. I finally got a full refund, after over a month of wait and countless back-and-forth phone calls and emails.
If it wasn't for Hannah, the outcome of this whole situation would've been different. She was very human and she made sure to keep me updated with the situation... Hannah, thank you so much, you were so professional and helpful!

Now, Trip.com, make sure to train ALL OF YOUR STAFF, including the ones that pick up the phone, to be less robotic and more human (maybe Hannah can help)... Add more people to your hierarchy or give more power to your associates, so they can help us customers a little more. It seems like everything that involves money and refunds requires escalation... It's annoying for both the customer and your managers (who probably have more important matters to deal with).

Finally, don't ever book with Tigerair. DO NOT. I know this review is about Trip.com, but now that I cooled off, I have to say that Tigerair were stingy, dictatorial and extremely rigid in the way they dealt with the matter, which ultimately led me to thinking that Trip.com were the main problem.

Cheers.

Everyone you book with these guys your flight is cancelled or moved by an unacceptable me amount of time. Hope they process my refund shariah or I'll be in touch with my credit card company.

I have used Ctrip for several years now (okay, only 2016-2019). Finally fed up with how the internal system works with their app and site. This is mostly with international flights; all mainland Chinese flights are actually very good. The international flights are given with a very cheap choice as the first one. You click on it and fill out the information. Then towards the paying portion, it says oops, the choice is no longer available. Then it shows the same ticket for a more expensive price. Then do the same process. If quick enough then you might make it to the paying screen where it says you reserved the ticket, but then it will still pop up saying you have to go back and forces you go back to the ticket options. Then it either says the 5 tickets left option of the same ticket from before or just disappear, forcing you to choose the more expensive normal priced ones. Now while doing this on one device, I check it on another device and it will start with the lowest price option again with the same first low price. Suck a cookie scam. Regular users of the app will be affected the most. (Sorry I don't have a good enough picture. Got screen videos though)

They cancelled my flight with no excuses. And offer me another solution that adds extra 300 USD to the bill. If Trip.com doesn't have the balls to keep the fares as it, don't book it and then cancel it. It's frustating and to be honest - I WILL NEVER USE THIS $#*!TY WEBSITE AGAIN. I hope if you're reading this, trust me, just book directly by the air company. Even if it's a little more expensive, but at least it will avoid future headaches.

This company specializes in giving you the run around.
I've been owed a refund for flights and baggage which were cancelled over a year ago.
Booking No: *******9841. Milan to tangier
Booking no: *******5169,Tangier - Milan

I've sent endless email and made several calls, and you always get the same response. "We're looking into it and will get back to you."

So not only do they steal your money they also steal your time.
I'm like a dog with a bone about stuff like this, so will NOT just disappear like the hope you will.
At this point I'm taking my complaint to the CAA, and I advise everyone else to take this above Trip.com because if you dont they will not pay what they owe. I will also be posting reviews and writing heavily SEOd content to make sure other people don't fall victim to this bunch of scammers.

This company is unethical and dishonest, do not recommend at all.

To Trip.com: I also don't need any BS empty fake apology to show up under this honest review, because we both no it won't actually change anything or make my money turn up in my account.

So don't insult my intelligence further. Thank you!

Update: After over a year of emailing and calling with no help whatsoever, within 72hrs of leaving this review and others, I magically had a refund appear in my account. Wild. Don't suffer in silence guys, that's how steal your time and money, complain loudly and publicly.

On the surface they look OK. You choose your flight, they book it and the paperwork duly arrives. The trouble begins when you want to check-in online. You pop in your code and your email address to identify yourself…. Right? WRONG! Your airline refuses to recognise you. Why? Well, after many emails and calls to Trip.com, they finally fessed up to the fact that you have to use THEIR email address to identify yourself! Now, they never signalled this, nor did they GIVE their email address until badgered to do so. Even then, checking-in online was was impossible with their 28 character email address. Eventually they conceded there was a problem and checked me in but without offering me seat allocation or Priority options. On my return, I thought that with my hard-won information, I had hacked the Trip.com obstacle course. So I give my airline code and their 28 character email address. But NO! It was ANOTHER 28 character email address that was required, again neither signalled nor given. Please, unless you wat the pleasure of your trip totally ruined, avoid this half-baked company of clowns.

WORST travel site EVER! I contacted them more than 4 times, when I decided to cancel my trip due to COVID-19 I call and they told me the hotel didn't agree a refund without penalization. After some days I received an email from the hotel chain (Radisson Hotel Group) that they will cancel all reservations without penalization. Trip.com refused to contact the hotel to verify this and refund my money! After we send an email to the hotel, they canceled just one of my rooms, nobody has answered why, nobody answered before my check-in date. I called several times and they just told me they will email, I email they dont respond!

I am an American student living in Israel. Every year I book a 2 day trip in a hotel. Until this year I used other booking sites not trips.com And the price that they post is what they charge you And people like me who are no longer American tourists must pay an additional 17% called VAT when you get to the hotel.
This year when I did my search trips.com had the best price and it was very excited.
What I went on to pay the price jumped up 17% telling me they're including the VAT So I said great it's fully paid for at a great price. When I got To the hotel I was in for a big surprise they made me pay an additional 17% VAT. I showed them the email but they told me no it's a mistake we always charged the VAT which is the way it's been for many years.
When I 1st contact the trip's.com they told me people like me must pay the VAT twice which is absurd.
Even worse if you're an American citizen as a tourist You're not supposed to pay the VAT and the hotel will not charge you but trips.com secretly charges you.
I Since this was my agency I must deal with them and their 1st response was that I must pay the 17% additional tax twice which is absurd

I booked a flight, bad mistake, as the ability to change a flight does not exist in this company. I need my flight changed, they apply get a reservation and NEVER CONFIRM IT so it expires. I have even had to phone the airline direct to extend the reservation and still they do nothing and it is due to expire again on the 15 01 22. A week of no help, no phone number for a complaints department, no manager to speak to. Numerous phone calls to people who cannot do this. I NEED HELP WHY CAN'T YOU DO THIS.

This is possibly one of the poorest services I have ever received. Unfortunately for me, I gave them multiple chances, but each time I was let down.

Firstly, I paid extra for services such as digital boarding passes. However, they did not work and, instead of saving me time, cost me much more, almost making me late for my flight. Every time I contacted them about it, they promised to get back to me and never did.

Another time I received terrible service was when a flight was over four hours delayed. Even though the airline has a refund policy, Trip.com chose to send me in circles, telling me that I could not provide ample proof of my flight being late, even though I provided screenshots from their app, the airline site, and the online airport arrival board. This also happened earlier in the year with another flight I booked with Trip.com

Another time was when I prebooked meals for a flight using their app. However, good old Trip.com failed to process this, and I could not eat for the duration of a 19-hour journey.

I would certainly avoid it as there are many other booking agencies that would never treat customers like this. None of the problems listed above have been resolved, as they always say they will get back to me but perpetually fail to.

Although you may save ten dollars using their app, I would certainly advise using someone else to avoid this sort of disappointment. When something goes wrong, their aim is to make it so difficult that you eventually give up.

Trip.com is so unprofessional! They hide important information from me (obligator online check in and I need to pay 90 extra euros at the airport), so I think this is kind of fraud.

I would Love for some type of Government Entity to make this company responsible for their illegal acts.
I booked and paid for a trip to Mexico, a few days before my departure they canceled my ticket alleging the airline did not have any more seats on that flight, they offered other flights at the last minute but they were also canceled. I had already made and paid for some reservations down in Mexico, since it was their fault, I asked for those reservations to be reimbursed to me and they refused. This company is not based in the USA making really hard to deal with them. PLEASE PLEASE AVOID YOURSELF A HEADACHE AND DO NOT USE THIS COMPANY. I know they will respond to this review and say they are sorry, THEY ARE NOT, This is how they play with customers. I sent them multiples emails and they still refused.

I wish i could give zero. The worst Customer service ever.
My flight was with Singapore airlines and booked with trip.com

I had to cancel my flight due to the COVID-19, I emailed to both Singapore airlines and trip.com to request a refund due to the outbreak two weeks before. I got different responses from them as Singapore airlines was happy to do a refund but trip.com said no. Then I forwarded the email from Singapore airlines to trip.com, they emailed back and refused to refund my money because they didn't mention a "full refund".
I contacted Singapore airlines again and got an email with "full refund" but trip.com still refuse to refund me.
YES. I tried to contact the customer service more then 10times and no one was helpful and keep lying to me that specialist team will contact me back but after ONE MONTH I'm still waiting for a respond and a refund.

NEVER EVER BOOK WITH THIS COMPANY AGAIN.

They cancelled my flight ticket 3 days before departure. NONSENSE
They easily take your money then leave you in trouble

As you can see, they sent me an email explaining that the airline company oversold the tickets. But if you are as curious as me, you will notice how much they lie to their customers. Airline website: 6 tickets left, same condition - but sure, not same price.

Spent all the day on the phone with the Trip customer service. They ask me to send proof to the « relevant team email » which is just the general trash email address. No answer. I called repeatedly, always the same process.

They really consider us like dumb customers.

Then I received an email asking me to buy another ticket (not same company, not same flight).

When I told the customer service agent that I have to travel with my parent who needs assistance, they finally said that the left tickets in the same flight are too expensive and they cannot afford it for me.

Please, take a look at their Price Guarantee in their terms and conditions:
https://www.trip.com/pages/customer-service/?locale=en_XX#flights

« If your ticket is not issued after successful payment due to the fault of Trip.com and the ticket price increases, THEY MUST COVER THE DIFFERENCE. »

If you are considering trip.com RUN FAST
If you had a similar experience, I am sorry for you. Contact me in DM to discuss a collective action.

About to Travel in 2 days.
Booked Tickets through Trip.com and got confirmed Itinerary.
Later received an email informing that my onward flight timings been changed by Airlines.
I checked airline website and no changes in those timings.
Anyways I booked an alernative onward flight.
But now I called them to confirm all good agent replied saying my onward flight is OK but return flight been changed by Airlines.
When asked about reasons of change he said he is not sure on that but keep on stressing me to book an alternate flight.
Really?!
Seems Trip.com is trying to cheating customers by not booking tickets with Airlines as per confirmed date or trying to resell those tickets for high price by making existing customer bookings book alternate flights.
When asked about flight change reasons this agent was speechless or telling like seats not available?! What the meant by that? I got confirmation when I booked it.
Unless Airlines really changes the time or cancelled the flight I don't understand how this agent asks me to reschedule my flight plan?!

Full scammers Trip.com

Not sure whats going to happen to my return flight.
They said they would be contacting me in 24 hours regarding this plan.
Stay away people from Trip.com

I booked a flight with them, flight was cancelled by airline and now they won't refund my money, it's been more then 3 weeks and I never got my money back! Do not use them