Trip.com

Worst scammers from China that you should stay clear from.

They will often appear on searches as the much cheaper option but when you go to their website it will ALWAYS tell you that it is sold out, hoping you will buy some other ticket anyways and even then they will try to scam you.

YOU HAVE BEEN WARNED!

Attention my friends in China!

I know it's important for you to go home and visit family and friends.

However good the deals may look on Ctrip, do NOT book with them! I made this mistake and I don't want to you to.

I booked an expensive ticket back to the US. Because of the way their website is (too busy and not clear) the name that ended up on the airline ticket was my last name followed by my first name. I've been on the phone with them for the past 2 weeks trying to rectify this problem and all I get is "sorry" or just blankly that they don't want to help. They just keep stressing that it's not their fault, that their is no refund and that that I might have difficulties checking in. There is no guarantee that I'll be able to use this ticket.

Their customer service is nonexistent, they take your money and then don't care who you are. They are thieves.

Take my advice, book directly with the airline. It may be a bit more expensive but it's safer. Booking with Ctrip is NOT safe. They are all excuses and no help! They keep telling you that they value you as a customer. Don't believe them. They don't care about you. They just care about your money.

Good luck and remember KEEP AWAY from Ctrip!

Thanks!

I booked a hotel through this site March 2022. Decided to pay upfront like I normally do: $105. I get to the hotel and they let me know they did not receive payment and strongly pushed me to contact them to make sure this would be remedied. I do this in front of vendor. They assure them payment would be into their account within the hour. I leave and run some errands and visit family. When I get back 6 hours later, I am locked out of my room. I contact the vendor They never received payment. The vendor also lets me know they also don't have a contract with Trip.com, only Expedia and Trip Advisor. They want payment. I pay them $95. I go to my room and immediately get in contact with my bank. They provide me with a refund for the room I paid through Trip.com. Not sure what happened this week but I just had the original amount taken out of my checking account from my bank. I never received a refund from Trip.com now I need to talk to my bank. This site is bunk, bogus, and very scammy. DO NOT USE! This web site should be blocked from internet searches.

There was no information on trip.com website which states I need to apply Schengen visa when I was making this booking, so I did not aware that I need to apply a Schengen visa for the short transit in Helsinki airport, therefore, Ryanair airline could not issue me the boarding pass yesterday, I am really depressed as I spent all my efforts and money to prepare this trip, and I miss my home town a lot, I really want to go back to my hometown, I took all the Covid tests and vaccines that requested for this trip but now I am unable to travel as I am unable to apply Schengen visa now because my UK visa has also expired yesterday, I contacted Trip.com, the flights were non-refundable but they are changeable, however they can not find any flights available to change but they should issue me refund by their voucher at least for me to change the flight later when the connecting flight becomes available, i have been waiting for more than 3 days, still no response from them!

This company will steal your money, if you ever have to change your tickets, they will charge you minimum $1000, any other request they will say, we cannot help you, you will end up buying a brand new ticket. PLEASE DO NOT BUY TICKETS FROM THIS COMPANY, it's a scam, they will rob you

TERRIBLE TERRIBLE TERRIBLE! All the good ratings are fake! Trust me, avoid this agency if you really want to have some peace of mind (ironically I got an email in the morning from Trip.com mentioning peace of mind Ha!). I would give zero stars.

So one of my flights of Turkish Airlines got cancelled in a round trip and the Trip.com app said I could cancel for free. However my all my 6 requests were cancelled saying that I can not get a full refund as it was the airlines policy. I reached out to the airlines 4 times, and each time the airlines confirmed that I am entitled to a full refund due to flight cancellation. But Trip.com is not honoring it and I believe it is not even reaching out to the airlines to clear this situation even though they say they do. Otherwise they would have helped me by now. Rather, they are asking me to get a proof from the airlines. So after 7 days and I don't how many calls, they still can't resolve my issue. If I can get an answer from the Airlines in less than 15-20 minutes each time, they should be able to too. I am just running around in circles here.
Please don't trust the guidelines written on the website as well. They do not honor their own policies.
There is no point boasting about 24/7 customer support if they are not able to help their customers and they just reiterate the same thing over and over again each time. There is no transparency and no extra efforts taken to help customers. I don't think it will last long with such a service.

Never again. I have learnt my lesson.

I bought a ticket and right after I clicked purchase I realized I accidentally clicked the wrong day. Right away (within a few minutes) I contacted Trip.com to correct this. I could not get ahold of anyone for hours. By the time I did get ahold of someone, they wanted to charge me $280 as a fee to make any changes (this was the price of the ticket). Lesson learned NEVER USE TRIP.COM, just BUY DIRECTLY FROM THE AIRLINE ITSELF.

Awful!

Don't book via trip.com you will have an awful experience and be so stressed out.
I booked a flight to Ghana in July 2021 to attend my dads funeral i needed to change the date as my dads funeral date got changed through no fault of my own. The company act like they want to help on the phone and have been taught to say all the right things but after putting through over 20 flight change requests so i can attend my fathers funeral all requests have been rejected. These flight are through British airways and i checked to see if they have available seats on all the flights i requested and they do. I have an open ticket to use for another flight until April 2022 but it seems my. Trip are doing there up most best to not secure me on a flight so they can take my full £850 without me even traveling anywhere and they are determined for me to loose my money and not attend the funeral. I am so stressed out at this experience and i hope for no one to go through what i have been through. It is not a holiday for me it is a chance to go and say goodbye to my father which no one is trip is willing to understand or help.

Awful company, Do Not Use. They charged me for flights and one piece of luggage but never paid the airline. They also tried to tell me that they've checked the luggage with the airline and it was 'all good' - I did not believe them and contacted the airline anyway, only to find out trip.com had not attempted to contact the airline and had not paid the airline for the luggage. Trip.com also tried to patronisingly tell me luggage will appear upon check in - despite me telling them multiple times that they had not paid for it so it will certainly not appear. I had to book luggage directly with the airline and over a week later I am still waiting on update about my refund (which they only agreed to consider After the original flight and me paying twice). In the process they attempted to take the money they had paid for the flights back from the airline resulting in me being unable to check in due to 'underpayment' until I contacted the airline again. Trip.com also promised me they will update me by phone on at least 3 different occasions - no calls, every time I had to try and chase them for answers and updates. Avoid at all costs - the discounted price they offer is such because they Do Not Pay the airlines.

Trip.com is a scam, they scam you take your money and refuse to provide what you paid for. After dealing with Trip.com I am out of $2781.20 and have no ticket or refund after 4 months of demands for my money. They refused to assist me change the name on my ticket even though their system got confused and put my name on the ticket. If you refuse to change the name on the ticket, then return my money, but trip.com is refusing to give me back my money and has been lying at every turn just to hold onto my money, RUN DO NOT USE THIS COMPANY THEY WOULD STEAL FROM YOU! If you see Trip.com come up for ticket purchase, do business with the companies that have good business practices not one that strategies to steal your monies. I see here a response with falsehood. I have had no help except emails with lies that the airline has my money when the airline has emailed me that they refunded my monies to trip.com. I am still fighting awaiting for my refund, it's a shame that this company uses deceptive business practices.

Refused to refund and not compensate when the flight was cancelled. Bad service ever, Push the blame as still pending to MYAIRLINE update! In-fact the AIRLINE no longer operating, in directly they are fool the customer and refused to do the refund! SO PLEASE AVOID TO PURCHASE WITH THIS AGENCY AS NO SECURE FOR ALL THE BOOKING.

Terrible customer care experience ever. Do not fall for their cheap deals. Wasted our time and money. They scammed us! Websites like Tripadvisor and Skyscanner should stop showing their scam deals!

I was searching tickets for June 22, followed a google flights link to trip.com and booked through them- little did I know that was a huge mistake. After I completed the booking process, I was redirected to a confirmation page which indicated the tickets were booked for May 16th. I immediately contacted them to speak with an agent followed by a manager who both said they would conduct an investigation with IT and submit a change request for me regardless of the result of the investigation. IT then reached out said it wasn't a systems error but a user choice (how convenient for them) which is incorrect, as I attempted to explain to multiple customer service agents through email. I've requested to speak with a manager several times, yet I keep hearing back from customer service agents. Now I'm stuck with a flight for a date I wasn't intending on traveling on. I have to say, this site scams you for your money and has terrible customer service. I'm severely disappointed and intend to never purchase from them again, nor let anyone I know purchase from them either. Do not purchase tickets from trip.com under any circumstances.

I've bought a round way ticket for 978 dollars and need to cancel the return trip because Asiana airline cannot keep with their original return trip due to the Coronavirus. Asiana promises a full amount refund for this case. However, Trip.com provides me a refund of 95 dollars ONLY because he claims my first part of trip cost around 885 dollar JUST BECAUSE THE CUSTOMER CAN NOT KNOW IT. This is bare customer cheating!
Please booking with Expedia or Priceline or directly with the airline company. Never consider Trip.com. They will just try to grab their customers with any possible profit.

I have had such a headache with this company and lost my ticket and my money! Not to mention wasted my money on the "extra's" which draw you into a false sense of security of thinking that your money is protected but I can tell you it is not!
For example...their "one year open ticket" ends up being useless when they do not tell you that the actual airline does not operate for approximately 6 months of that year and when you find that information out on your own when you try and book, there are no flights to book! So hundreds they get to keep and leave you out of pocket and no ticket. They take no responsibility for not providing the full information that any customer would expect, disgusting.
Another example...the "extra's" you pay for to protect your ticket in case you need to make a change etc is also a con, as Trip.com do not tell you that the airline does not allow changes in anycase so what on earth are customers paying extra for if the services is unavailable! But of course you only find out when you have handed your money over and again they wash their hands of any responsibility.
I cannot stress how much I regret making any bookings with this company. AVOID AVOID AVOID, unless you want to be out of pocket.

I intended to book a hotel for June 21-22. That is what I typed into the search bar. The first thing that comes up is a hotel I would like to stay at for a low price! Wow! Gotta have it! I book it without realizing it was for June 22-23. Literally 1 day shift of the dates I needed. I foolishly failed to notice this before booking. I realized after the booking had been confirmed. I tried calling the hotel, and since I booked on the 3rd party app, I would have to speak with the 3rd party, Trip.com. So I call their customer service hotline. They tell me that the cancellation is non-refundable, AND I cant even shift the dates to where I needed them to be, June 21-22. It's quite obvious these customer service reps are all on the other side of the world and have terrible customer service skills. These people are so cheesy and say the same things to you over and over without actually trying to solve your problem, making Trip.com just a terrible company for training its employees that way. I asked to speak to the manager, and I was told she would call me in 30 minutes. 30 minutes go by, no call. I call back and they know who I am at this point cause Ive called them 5 times already trying to get my money back! OR at least shift the dates to where I needed them to be... Makes no $#*!ing sense that I cannot do either of those things within 24 hours of booking... I just NEED my money back! What the $#*!?

My Brother recently visited me in Tasmania from NSW. He traveled on the Ferry from Melbourne to Devonport and was booked to return on Saturday 15th October. He had booked a room via trip.com in Melbourne for the night of the 15th. On Friday 14th Oct the Ferry operator advised him that due to flooding in Northern Tasmania the Devonport Harbor was closed and Ferry sailings cancelled. He called Trip.com to change his booking in Melbourne and a recording stated someone would call him back. No one called back until Saturday 15th and when he tried to change the booking they stated it was not within the 24 hour period for free cancellation. Even though he had tried to cancel outside the 24 hr period they would not refund or rebook without additional charges. Lesson here is DO NOT USE TRIP.COM which is a Chinese based Company.

Worst app I have never ever trust those people I called them multiple times
Don't Trust Them...
I think they are one of the scammer connect they try to do a fraud payment. No good customer
Service
Just be careful from them.
So I have paid for ticket of December 8th and I have an emergency situation to make the tickets date more early and I have been calling them to make it early they are don't do anything to make it happen and I have been called them a thousand time they put me on hold for 8 HR and they are not doing anything to make it happen
Please don't trust them
Please don't do any business with them.