Trip.com

Very disapointed.
I originaly wanted to buy a plane ticket on the 20th, but at the moment of proceding to the reservation, it cancelled several times, as i was apparently "too slow" and the prices changed. When refereshing the page for the 10th time, i didn't see i was booking for a plane ticket that refreshed onto the next day.
I only realized a few days later... by that time, it was already too late.
I tried contacting the company, no response, and no possible modification as the policy doesn't accept any modifications of my flight.
Now i have to book a new plane ticket as my Visa as expired...
As a bag packer, this comes very tight on my budget, and a lot of money by the window...
"Thank you" trip.com

I bought a flight MAD - DOHA for my dad, so he can go to the World Cup Qatar 2022. I wanted to change the date departure only because his flight has been affected by the new dates open ceremony from the FIFA / World Cup Qatar 2022, which is not my dad faults... the FIFA / World Cup Qatar 2022 made the changes last weeks, and the departure date is affected now. Furthermore, I contacted Trip.com on the phone more than a week, spending large hours without not solution. Trip.com wants to charge me a fee to change the new date flight one day before, more than +€598 airline fee + €92.93 agency fee. To be frankly honest, it is a massive fee. Basically is a new flight, which is not far and it's a theft. I bought the same flight for my cousin and I had the same issue with Edreams.com (their competitors) and they only charge me €60 to change the date flight from Edreams agency.

I have the worst customer service from Trip.com, they are not clue what they are doing and also liars. They are not helping with my issue and the case is not solved yet. Trip.com said they already contacted the Qatar Airways and it's not true. I called Qatar Airways to verify this and Trip.com has not contacted Qatar Airways. Trip.com sent to me an email saying the one who charge this fee is Qatar Airways, which is not true, they don't charge a fee to change a new date flight by the law.

Trip.com are liars and cad! I will put a legal action on Trip.com, are ripping off customers. They are brazen thieves and crooks swindlers!

I have had the same terrible service as everyone else here it seems - Booked the flight - COVID happened - Can no longer fly so need to change or cancel the flight - Many airlines now are offering travel credits or refunds to those affected, so appealed to trip.com to make a cancellation and they have come back with all of the following:
- Airline won't offer a refund.
- Template email responses that don't have any relation to the topic.
- "We don't know the airline policy" despite it being on their website.
- "Contact the airline" knowing that customer service teams will only tell you to call the agent again.

The good news is, once your initial booking is made, the airline holds the money and the ticket, not trip.com. Trip.com are supposed to be calling their account managers within the airlines for guidance on airline policies. Obviously they are not doing that. But YOU can.

Contact the airline and explain the push back you are getting from trip.com. Make sure the operator writes good notes on your file. The airline has the overall administrative control of your flight tickets and they are able to make changes or cancellations in circumstances where the agent (Trip.com) aren't doing their job properly.

I hope this helps.

To any new travelers - avoid trip.com like the plague. For anyone looking for a refund. Good luck.

I purchased 2 tickets from Bangkok via Ho Chi Min to Hong Kong. Realising my mistake I contacted them within 24hrs to requested trip.com make a reservation refund request to both airlines for both tickets. They refuse and said I do not qualify.They refused, they kept me online for hours almost every day claiming they are following the airlines policies on cancellations and refunds and in order to make an involuntary request(reservation refund request to both airlines) on their website, they use a computer based their own refund and cancellation fees to say that you do not qualify for it.
After the 24 hour period I then decided to reason with them telling them why I booked these tickets in the first place. They ignored every solution I tried to offer and constantly misrepresented or deliberately giving feedback that made little sense to what I was requesting. Especially regarding the prioity check-in option I bought that thought would have allowed me to transit in Ho Chi Min without a visa. To this day they are still refusing to grant a refund for these tickets and want me to accept 15% of cost these tickets as compensation. There are still 17 days left before these flights even depart. Both flights depart on January 30th. I need help.

In May this year my husband came to learn that someone had fraudulently misused his bank details to book themselves a luxury holiday via trip.com! We are based in Saudi Arabia but the details were used by someone in America. When we contacted the booking service they said that there was nothing they could do as the transaction had already processed! Absolutely disgusting service! Find it so ridiculous that two people with completely different names from the cardholder were able to use the card without any questions asked! For such a ‘reputable' travel agency they are not able to help us or reimburse us whatsoever but forget that not even query such a big mistake!

I find it extremly difficult to understand how this transaction was deemed normal. For such a high valuation transaction, it should have been a pre-requisite to do a check that the card holder did match the booking form, at a miminum. This would have been done by any other Travel Service. I need to you, as a ‘reputable' travel agent to look into this further please and advise what can be done. I am out of pocket with no fault of my own!

They can't help you with anything. They are the WORST travel booking company ever! I WOULD HIGHLY DISCOURAGE anyone out there from ever using TRIP.com. They should be reported to the BBB because they are scammers!

If you try to cancel or make changes on the ticket they will charge you the entire ticket amount as cancellation fee.will also keep the tax. Scant, will report them to government.
Avoid at all costs.

I wish that I saw those reviews before booking. It seems like everybody went thru the same crap. I booked a recent ticket for a museum to visit durinf a weekend holiday for a certain date as stated on the website but the confirmation email states a 3 weeks period eligibility rather than the requested daye and when checking for the desired date, It was already
Sold out! When speaking to the company, first of all their time is limited to few hours only and this on Singapore time which does not work for US time. It ended up with lots of emails and excuses. Now they r saying ticket is valid for a year!? And I can just give it to any body but this will not refund me. They r deceptive on their description and they will try any possible way / explanation to not refund you. At least I know now not to waste my time with more emails as this is useless. Other thing also I will not go for cheaper option ( couple of dollars per ticket) and end up dealing with all this crap.

Cheaper is not always better

Just be smart and do not buy from them

We booked flights with Trip.com despite the poor reviews but we are experienced travellers so we double checked the booking before submission.
However the Itinerary came back with one incorrect name on our infant. We contacted Trip.com to amend the booking but Trip.com claimed that Korean Airlines would not allow name changes and we should cancel the booking at a fee (of course so they can charge the fees and then resell the flights)
So we contacted Korean Airlines and they explained that they would never disallow name amendments and they were very happy for Trip.com to amend the name at no charge. We even did a conference call but Trip.com would not budge. (I don't quite understand why Korean airlines could not amend the name? - so they were not much help in hindsight)

Finally Korean Airlines asked for our child's passport and they will attempt to work with Trip.com to change the name.

Still no word. Ridiculous!

Don't book with this company or Skyscanner its subsidiary. They are a massive powerful company that scam customers. Maybe not every customer is scammed but enough to skim billions in fees and charges praying on the fears of families in an attempt to get them to cancel flights and book again.

Learn from us and the other reviews.

We will never use trip.com for buying tickets again! The worst experience in my life! We supposed to left New Zealand on Saturday 25th July and we discover on the airport that our flight from Queenstown to Sydney is not operating for 3 months already! We called trip.com and they were not able to sort this out so we had to go and find accommodation. We spent hours on phone calling them a dealing with no results! Today is Monday and we still dont know for sure when and if we are leaving New Zealand. On the top of that nobody cares that we have to pay for a hotel and other additional costs. The only answer I get on phone is that supervisors are working on our case but I am not able to speak to any of these supervisors or get information. I am fed up with waiting and my patience is over after 2,5 days of getting nowhere! Also when I asked for supervisor the last time I was told they are having lunch break for 3 hours! Like seriously 3 hours?! No wonder that we are waiting for so long! Never ever again. Very dissapointed!

If we could give zero stars we would - this is a complete scam site. They sold my partner a seat on a sold out flight. He only realised when he went to check in and the airline had no booking for him. He then contacted trip.com and they alleged that the airline had cancelled the ticket (a lie). We then had to fork out over $1k to buy last minute flights for him to get to New Zealand for his best friend's wedding and because we didn't trust them, we cancelled the return leg too. At the time they promised that the ticket would be held in an open ticket with no change fees payable but now that we are actually trying to change the ticket, they want to charge over $450 to do so and are saying that he cancelled the flight (again a lie).

Basically their business model is to take your money for oversold flights and then make it impossible for you to ever use that ticket or change it without paying exorbitant fees and they then get to keep your money. We lost $1,800 to them and have got nothing to show for it.

Avoid at all costs!

Due to sickness I try to cancel my flight and after cancellation, nothing refund, zat was unbelievable n horrible for I lost my money, don't know wat to do

I booked a flight from Delhi to Townsville. My ticket stated I had baggage included. Once arriving for my flight from Melbourne to Townsville I was told I had to purchase baggage. I called Trip.com and was told by staff that it was a different airline and that I would have to deal with the airline directly. I asked to speak with a manager and was told that 'there was no point as they will tell you the same thing' I said I wanted to anyway then was placed on hold for such a long time that I had to end the call. I am extremely disappointed at the way the flight was advertised, it is extremely misleading to say baggage included, but not to advise that this was not the case for all the flights. They should not offer partial services like this. The customer service was appalling. I have used trip.com in the past but will never use their service again due to the poor quality, high costs and terrible customer service. Had I have been clearly informed I would not have purchased this ticket in the first place as many competitors offer a far better service.

WARNING THIS SITE IS CHINESE OWNED AND RAN,JUST LIKE THE FENYTAL CRISIS ITS PLOY TO NONKNOWINGLY RIP OFF AMERICANS.JUST LIKE EVERYTHING ELSE THE CHINESE PEOPLE ARE KNOWN FOR.WATCH FOR BAIT AND SWITCH PRICES.

The flight I purchased was seperated out into two flights after I made the payment (red flag #1). I was then notified that only the last leg of the flight was changed by the airline to next day (24 hours added onto an already 36 hour flight!). (which is an involuntary flight change). I tried multiple multiple times to change the flight to the exact same flight the next day so the flight would make sense (reasonable right?). After a week of back and forth of daily messages with Trip.com I was told there were no more seats. I requested the next day (after long delays, no more seats. Even when the website showed 5 seats left), requested the following day after that (again, long delays, no more seats, again available seats were shown on the website). I spoke with countless representatives who all assured me they would help. Ha! My change request was cancelled 4x. With no resolution offered. I am beyond frustrated at this point. Then I tried to cancel it and they tried to charge me $400! Then I requested compensation for additional travel expenses for my original flight. THEY REFUSE.
WoW. THAT IS THE LEAST THEY COULD DO. It blows my mind how they can treat their customers this way. BEWARE.

This company is absolutely ridiculous. I booked a flight only to get to the airport to find out that my flight had been canceled a month before, when I had just purchased the flight a week prior. So basically I was sold a faulty flight that was non existent. When I got a chance to call trip.com customer service they told me that they could not honor my refund because they emailed me an hour before my flight to let me know that my flight was canceled and I only had an hour window to call them and get a refund. Who emails someone an hour before their flight to let them know it was canceled when it was actually canceled a month before. I explained the situation to the customer service rep and she informed me that I could submit an involuntary refund request and they still did not honor it. The email I received denying my request said that my circumstances did not meet the airlines requirements for involuntary cancellation. I'm not sure what your definition of involuntary cancellation is but I was at the airport 2 hours before my flight time for a flight that never even existed at the time I booked it. Not sure how that's not involuntary. Very frustrated with this company and this situation. It was such an inconvenience for my time and my money. Only to be told that I can't be refunded. I got no help and you don't care about the satisfaction of your customers. I will never book with this company again and will not be recommending this company to anyone. This company is a joke and very unprofessional.

Please NEVER EVER book via trip.com. This is company that charge you 30% of the cancellation fee for EACH booking/tickets. My ticket was USD1150 and used half. They said that contributed to USD $750 (more than half) and then charged me another USD320 cancellation fee so refund is less than $150! Almost only 10% of the original price. And during this pandemic period while most airlines and hotels are very understanding on changes and cancelations, Trip.com would CARE LESS! DO NOT TRUST THIS COMPANY, of course, again sadly, China based/brought, what can you expect? Moral? Good faith?!

The worst company I ever had to buy airline tickets from. The worst customer service ever, they don't know what they are doing. It's a rip-off website. Stay away from these guys.

My parents booked through trip.com and after they paid they got a confirmation and guarantee that they had a flight booked for them home to Toronto from Lisbon. Once at the airport they were told they do not have a seat booked on the flight they had already paid for. They were then told they either had to purchase a new ticket or basically be stuck in Portugal. They then were told they could not use Visa to pay for new tickets but had to fork out 1,300 euros in cash to get onto the flight they had already booked and paid for on trip.com. After emailing trip.com they told them they would get back to them within 72hours, which they did not. They then tried to call and was told they would receive a call within 3 hours, which they did not receive. They are trying to get a refund for the tickets the had already paid for and which were guaranteed, and have not got any word from this company. I would not recommend using them unless you enjoy being stuck at an airport in another country and have no other way to get home other than paying for a second set of tickets.