HAD A FLIGHT PLANNED AND BOOKED. THEY SUBMITTED EMAIL THAT FLIGHT CHANGED. THEY HAD US LANDING IN AIRPORT 4 HOURS AFTER A CONNECTING FLIGHT AND SAID NOTHING THEY CAN DO. WE HAVE DISPUTED THE CHARGE AND ARE HOPING FOR FULL REFUND. TOLD US TO REBOOK AND THAT DO TO AIRLINE REGULATIONS IT HAD TO BE 48 HOURS EARLIER THAN THE DATE WANTED OR 60 DAYS LATER. NOT EVEN CLOSE TO WHAT IS REGULATED. IF YOUR FLIGHT CHANGES BY MORE THAN 4 HOURS DUE TO THE AIRLINE. TOTALLY OUT OF YOUR CONTROL THEY MUST ISSUE REFUND IF IT DOES NOT WORK FOR YOU! THEY SUCK PERIOD AND SOME PEOPLE JUST DONT KNOW HOW TO FIGHT IT SO THEY KEEP THEIR MONEY. THEY SHOULD BE CLASS ACTION SUED. WE KNOW EXACTLY WHO TO CONTACT TO GET THIS STARTED TOO!
Beware, this online business will make you pay even if you clicked the wrong dates and want to modify to the correct dates the next second after booking.
Dear Hannah B.,
Thank you for bringing this to our attention. I regret to learn that you have encountered inconvenience. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Catherine
Trip.com
I booked my flights through them and when sht hits the fan, they will leave you hanging! They will not fully and correctly help you when you badly need their assistance. They will pass you to multiple departments where all the managers are "busy and cannot talk unless their is a schedule requested", they will give you contracting statements and will drag you and your issue!
READ ONLINE REVIEWS FIRST and you'll fond out while they have consistent bad reviews!
I REGRET GOING THROUGH YOU GUYS AND I HOPE A LOT OF PEOPLE SEE THIS SO THEY DONT EXPERIENCE THE SAME THING!
Dear Ryan R.,
Thank you for bringing this to our attention. We are genuinely sorry for any inconvenience regarding your reservation. We would love to check your concern.
Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {Sitejabber}Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Destiny
Trip.com
At first, they propose very low prices! But as you want to finish checking out, you see it is almost triple times more additional costs that they push you to add!
Dear Mat M.,
Thank you for bringing this to our attention. I regret to learn that you have encountered inconvenience caused to you regarding to the ticket price. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Rachel
Trip.com
To book they are amazing and to request your money back they make the biggest excuses not to! Would not recommend this company or use them in future that's for sure!
We are a group of 6 pax booked our flight to honolulu from yvr. This is our 3rd time using this site. From the previous two it was all ok.
My recent booking. When im about to book it trip.com gave me option if you boom to trip.com you pqy 287cad per pax. So i quickly book it because it was cheaper than the other third party co. When i check my credit card statement. They charged 391 cad per pax which is way more expensive than i expected. Also the ereceipt they sent was on usd.
I never make mistake on that site. It is always in cad. Even i book now i can still get cheaper flight than what they charged. My trip is on december. Like 6mos away. This is ridiculous.this is the way it looks like after 1 wk of my booking. Still cheaper than what they charged me. Which was 2350
Hello Madam C.,
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern about the ticket price. Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {sitejabber}
Thank you for your cooperation and understanding. We are waiting for the next time cooperation.
Best regards,
Eugenia
Trip.com
If there was a a 0 star review I would have chosen it. Self tranfer flight with 8 hours delay with insurance to refund both flights if something goes wrong. THEY WILL NOT REFUND YOU. I SPENT TONS OF HOURS ON THE PHONE, AND NOTHING.
IF YOU WANT TO BOOK, BOOK DIRECTLY FROM AIRLINES WEBSITES, NEVER BOOK FROM THIS WEBSITE.
Dear Khalid R.,
Thank you for bringing this to our attention. I regret to learn that you have encountered inconvenience in your refund request. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Evon
Trip.com
Your costumer service employées dosent Even know what is the right information To provide to its costumers.
Your costumer service, said I don't need anything to travel if I'm fully Covid vaccinated. But the airline company said I need pcr and and app where I go, because of your poor costumer service I lost money. I could get into my flight. This is outrageous. Your services are very very bad
Hi Cristina R.,
Thank you for bringing this to our attention. We feel terribly sorry for the unpleasant experience that you came across about the policy notification. Please know that we have all the intentions to help you. Rest assured that we are always here to help you in any way possible. We can get this further clarified if you can be so kind by sending us booking and contact info at en_servicemanager@trip.com to investigate.
To help us differentiate your concern from others and ensure the quickest reply, please include {sitejabber} in your email subject.
Thank you for your cooperation and understanding.
Best regards,
Destiny
Trip.com
No ticket issued, no communications. Save yourself the grief and money and avoid. Trip.com should be closed down as all reviews are the negative result. Do not use. Do not use. Do not use…!'!
Dear Tony S,
Thank you for bringing this to our attention. We are genuinely sorry for any inconvenience caused to you regarding the ticket issued failure. Please understand that this is not the service we want you to receive from our side. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Rachel
Trip.com
DO NOT BOOK WITH THEM! They compromised my debit card and were close to draining it. Luckily I had another on me and a contact from my bank and I was able to move my money, so they only got a small amount.
We booked 6 returned flights for Hong Kong - Xiamen (Xiamen Airlines). Because of typhoon, after failed attempt to land at Xiamen Airport, the departing flight was diverted to Shenzhen. Xiamen Airlines staff at Shenzhen airport offered us 2 options: (1) fly on the next day from Shenzhen to Xiamen, or (2) full refund. We chose full refund and Xiamen Airlines staff provided us with documents to support full refund via Ctrip.
Communications with Ctrip re. The matter prove to be extremely challenging. First Ctrip replied that it'd be no problem providing refund as long as we have the letter from airlines, then Ctrip changed their tune and said they could only provided refund on the return leg as we had flown to Shenzhen, then they changed their tune again and said no refund at all. Different Ctrip staff called us with disjointed information and story, making the whole experience super confusing. They also raised their voice and blaming us for taking the flight to Shenzhen (which they said was the reason tickets not refundable). Seriously, the flight was diverted to Shenzhen after failed landing at Xiamen airport!
I took the matter with Xiamen Airlines office in Hong Kong who promptly arrange for full refund for all the tickets within 15 minutes. No problem raised.
In contrast, the process for getting refund from our hotels booked via Agoda for the same trip was a breeze. We just need to send Agoda a copy of the documents from Xiamen Airlines and full refund for bookings in 2 different hotels were completed at the end of the same day.
Never again would we book anything via Ctrip!
If I could give them a zero I would. They kept emailing me that they would issue the ticket I paid for but two months later telling me to cancel it and by then the tickets skyrocketed.
Hi Halimo A.,
Thank you for bringing this to our attention. I regret to learn that you have encountered inconvenience in your booking status. Kindly know that this is not the service we want you to experience.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Evon
Trip.com
Never use this scam site, I had to cancel a flight due to severe weather to reschedule. Instead of rescheduling they canceled my flight for no refund and told me to call United Airlines
Hi Arindam C.,
Thank you for bringing this to our attention. I'm sorry to learn that you have to cancel your flight due to severe weather. Please know this is not our intention to add frustration to our customers. Rest assured, your concern has been received safely, and we would love to assist you further.
To do so, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Kenzie
Trip.com
Today is 03.05 and since 13.03 I asked them to refund my flight not used because of the pandemic situation in Europe. Still haven't got any euro back. Never again trip.com
Never book through this site, you will lose money if you need to change anything. It will cost you more than the original ticket just to make a change. Don't book them!'
Dear Monique C.,
Thank you for bringing this to our attention. I regret to learn that you have encountered inconvenience. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Catherine
Trip.com
Do not waste your money! Wouldn't refund the flight after it was cancelled by their airline! Just said they couldn't do anything' pathetic service to resolve any issues.
Chinese site!
I've asked for cancellation after 10hr.
Airlines offered voucher in. Russian Currency - ruble!
Or almost 50% of reservation value cancellation.
Ripp off!
Done with them!
Hi WALDEMAR D.,
Thank you for sharing this with us. We are sorry to learn that you have a concern about your refund. Rest assured, your concern is well received. We would love to assist you better in any way possible. Kindly send us your detailed concern and booking details to en_servicemanager@trip.com for further assistance.
To help us differentiate your concern from others and ensure the quickest reply, please include {SiteJabber} in your email subject.
We look forward to your information. Thank you.
Best regards,
Evon
Trip.com
I booked with them as skyscanner offered a discounted price, only to figure out that with original AirAsia you get 15kg free allowance included. But not thrpough them!
Customer service is $#*!
Absolute scammers, do not use them. They may look like they have cheap flights but you will end up paying 100s more at the airport!
Booked a flight with trip and they gave me an invalid reservation number and reference so I was unable to check in online. Came up with a pop up saying "unable to check you in, please check in at airport counter". I then Tried to check in through the airline directly but the reservation number trip provided was invalid and my flight was not found.
When checking in at the airport we were charged €120 as the airline required pre check in which we were unable to do. The airline issued us a receipt and stated that this happens frequently with this company so we would need to get in contact with Trip to issue us a refund on the check in fee.
I Contacted Trip about this and got an email straight back stating the number is valid and you can manage the booking online (for a flight that has already passed). When searching for the reference / booking number online as per their email, the booking was still unable to be found and reference numbers still invalid. I sent a screenshot of this back to the customer service representative I was talking to and received no response. Attempted to follow up 3 times and no response.
Absolute scammers and appalling customer service, do not use them. Do yourself a favour and book directly through the airline.
Hello Abbie M.,
Thank you for raising this concern. We apologize for any inconvenience you have encountered. Please know that we are here to help you in any way possible. Please allow us to help you further with your concern. We'll have your booking checked.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {sitejabber}
Thank you for your cooperation and understanding. We look forward to your information.
Best regards,
Destiny
Trip.com
First off on the first part of our trip which my daughter booked which I would never let her touch again after using trip, we were in Britain and were charged over $300 because trip.com never sent over anything to confirm the booking and then when we were at the airport we had only 20 minutes to fill out the form otherwise we would have to pay more money. Then of course when it came down to our emails they never used our email they sent everything to trip.com and even when we had to register we had to use it separate email address from trip.com we did not have enough time and therefore were charged an extra $300. The next problem we have with trip.com was coming back our flight was canceled and they basically were not going to help us at all to get another flight. So we had to pay for the trip ourselves and we fought trip.com for days on in trying to get the money back it was such a nightmare I would never use their service ever again for any reason. Their customer support was terrible.
Dear jeff k.,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience caused to you and would like to investigate further into your concerns.
Please follow the below steps for further assistance.
1. Kindly provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at en_servicemanager@trip.com
2. Please include a specific indicator in your email subject line: {Sitejabber}
Thank you for your cooperation and understanding. We look forward to your information.
Best regards,
Lucia
Trip.com
Overview
Trip.com has a rating of 1.3 stars from 1,131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Trip.com most frequently mention customer service, full refund and credit card. Trip.com ranks 440th among Hotels sites.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear ROGER B.,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience in the reservation. We would love to check your concern.
Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {Site jabber}Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Cecilia
Trip.com