Trip.comReviews 2,284

Additionnal fees are hiden til the confirmation email so the deal you tought you made is really not that great...

TRIP.COM = 100% SCAM
Do not under any circumstances book with Trip.com. I have had to book and pay for 2 entirely new tickets because the flights were delayed or cancelled. There is NO REFUND forthcoming despite it being entirely the airline issue. Offer of a voucher only. And a HK$24! Refund only. This has cost me hundreds of US$ in lost flights plus hours and hours on the phone with trip.com and my daughter stuck in an airport on the other side of the world in the middle of the night. I REITERATE DO NOT BOOK THROUGH TRIP.COM!

I had booked a ticket through them and due to sever illness THAT I PROVIDED MEDICAL PROOF FOR I asked for either a refund or to reschedule the ticket. I WAS DENYED both! And told that I would also have to pay EXTRA no show fees if I don't show up! Even though it is medically impossible for me fly right now. THEY ARE UNECCEPTABLE I'm willing to find a common solution and they are denying everything. AVOID AVOID AVOID!

Found them really good to start as they respond quickly, how ever I needed to make a flight change (which they assured was free and simple) after following all procedures I am repeatedly having my requests cancelled, with no reason they are blaming the airline but the airline are stating we have reserved seats- trip just need to authorise it. It has been a week and I am still no further with my change. It takes up to 24 hours to get a response. Managers do not exist, was told a call back with in 1 hour. It's been28 hours and they have now said it will be another 24.

This is supposed to be my trip of a lifetime and I have saved for 3 years. They have completely ruined it and will not let me change my flight. They have also said I will need to pay over £1000 when the airline are confirming it is free.

Booked a hotel stay for a week, first they called back trying to get additional charges tacked on, I refused. They agreed to eat the additional charges. When I got to the hotel, surprise! I had to pay additional fees. I wrapped up my work early and checked out two days early. Hotel stated that I had to get a receipt from trip.com. When I called them for a receipt, they would not provide one and stated that they would have to call the hotel to see if they would agree on a refund. Still waiting to hear back from them. Not a good experience, gotta admit, I was hesitant after the first call back, felt like a scam. It wasn't, just a very poor company to deal with.

I had tried booking a ticket from Bangalore to Vietnam by this website. The airline cancelled the flight from their end 2 months ago. It has been 2 months now post following up with Trip.com for my refund. They are always giving dates and not honouring it. They are pushing vouchers instead which is not required as the flight is not listed with Bangalore airport. Please do not go ahead and book any tickets from the website as they are cheating the customers by providing wrong information and not refunding the amount.

Flyer Plus from Trip.com is a trap. You will not get your money back and you get into a trap of an annual membership payment. BEWARE of FlyerPlus Trip.com membership!

Trip has taken my money for two tickets with connecting flights and the money has already been taken out of my account.

They have subsequently emailed me, without issuing the tickets, saying there are additional luggage fees beyond what we had agreed to pay for.
First red flag: The luggage for both passengers are more expensive than the singular price.
Second red flag: They have used broken English to communicate that we need to respond via email within 24 hours, but have made it unclear whether I have to manually (and intentionally) cancel my tickets because of this additional fee OR whether they will do it on the back end. I am wary to cancel because we didn't pay for cancellation insurance.

I am now awaiting their response. I will update this review either positively or negatively depending on the outcome.

UPDATE: They have successfully provided a refund in full. Would recommend making everything clear as in timelines, their responsibilities etc. via email so that all correspondence is defensible. Every email I received was from a different person, not even sure if they're the real names.

Mike

Worst app I have never ever trust those people I called them multiple times
Don't Trust Them...
I think they are one of the scammer connect they try to do a fraud payment. No good customer
Service
Just be careful from them.
So I have paid for ticket of December 8th and I have an emergency situation to make the tickets date more early and I have been calling them to make it early they are don't do anything to make it happen and I have been called them a thousand time they put me on hold for 8 HR and they are not doing anything to make it happen
Please don't trust them
Please don't do any business with them.

Ridicullous services. I booked my flight at 1600 for next day, they confirmed payment, issued the return ticket and after 7 hours they said they cannot issue the first part of the ticket.
Wasted several hours waiting for them + had to rebook my flight at a higher price than they originally advertized

Never again! Their prices are actually fake

Imagine being stranded IN A FOREIGN COUNTRY after receiving notice about a delayed/changed flight, and then being told you have to make a transfer yourself.

Then calling the service hotline and being told that you will receive reimbursements for the transfer flight that you book, as you are making a self transfer.

That's good customer service as far as I'm concerned... Until the nightmare begins

-Finding out later that you will only receive a fraction of the flight cost.
-Learning that call records were deleted and you can no longer verify what you were told by customer service
-Multiple back and forths to make your case, falling on deaf ears

It's not a pretty situation, and it only gets more distressing. Would not recommend for Personal Holidays. Would not even recommend for Corporate Bookings. Just book elsewhere

I spent the last 3 days dealing with their customer service to try and get accredited some tier points from a booking I've done in Sept. After 1 live chat, 2 phone calls and 4 different agents via email I can share that the issue is NOT SOLVE.

They have been saying lies from the very start, first saying that the system doesn't allow for points to be manually accredited, following by no feedback form is available at all (but they tell you the record the calls for training purpose).

A person cannot be asked to waste so much time for some points. My money will happely go to a competitor moving forward and I would suggest anybody to do the same.

Trip.com remember that you should respect people that decide to use your service instead of others. Acting like this, will sooner or later put you out of business, as you deserve.

My experience with this company is terrible. If I could give them less than one star I would.

I had a flight from London to Vienna booked with this website. The flight (which was with Wizz Air, that I do not recommend as well) was canceled 4 HOURS before the departure time.

Neither Trip.com or Wizz Air offered any kind of help. Not even an alternative flight or day. They said they could only give me a refund for the flight (even when it was canceled the same day 4 hours before). So once I was in the phone with Trip.com because I had to request the refund with them, I asked to cancel my return ticket as well. The customer service person told me that it was taken care of.

My surprise when I receive the refund a MONTH LATER is that they just refunded one of the flights. Long story short, Trip.com NEVER answered for the return flight that they have told me themselves it was canceled. I was never refunded for this. And the multiple times I tried to reach out about this, they said it had to be handled with the airline. Which makes NO SENSE since they were the once that told me they had canceled.

NEVER AGAIN.

Changed the times of my flights last minute and refused to refund me, I had to purchase new flights and didn't get a penny back from trip (original flights cost over £700!) DO NOT USE! COMPLETE SCAM ARTISTS!

SYSTEM FAULT DENIED ME BOARDING PASS. I HAD ARRIVED 4 HRS BEFORE FLIGHT. WAS STRANDED AND ABANDONED IN GATWICK PART WAY THROUGH 37 HOUR JOURNEY, DELAYED BY ADDITIONAL 24 HRS, OBLIGED TO REBOOK SAME AIRLINE WESTJET VIA SAME SOLE AGENT TRIP.COM. NO SUPPORT, NO ACCOMM, NO FOOD. TOTAL EXHAUSTION.
I WILL NEVER EVER EVER EVER EVER EVER USE TRIP.COM EVER EVER EVER AGAIN.
LOUSY SECOND FLIGHT DESPITE COSTING $2100 CDN ON TOP OF ORIGINAL FEES.

I bought a ticket from Trip.com under booking number *******3833. It was a return ticket from Lahore to Helsinki. I wanted to cancel and get a refund for my outbound Trip back from Helsinki. My flight was on 11-10-2022 and i Requested a refund directly from turkish airlines on 2-10-2022.I furthermore requested refund from Trip.com on 11october before my Flight. The app has a problem that it doesnt allow me to select only the Outbound Ticket but instead selects the whole ticket/itinerary. My request got cancelled due to this error of app.And couldnt get refund.Now i contacted Trip.com but they say that i can only get a refund of 60€ now and cannot give me the complete refund that i deserve due to the error on their part.Please Help

I booked a round trip from Delhi to Paris(AirIndia) via Trip.com for 690€.
They swapped my last name and first name in the ticket. Then neither the airline is refunding my money or fixing the names nor trip.com is refunding. There are many other examples that can be found on the internet that it happens very often with Trip.com yet they want to take the responsibility and I am losing my 700€ for nothing. I also shared clear screenshots that I didn't make the mistake on my end but they don't take any responsbility.

I would never use Trip.com and would never recommend to anyone

An horrible company that totally disrespect and lied to disabled persons. We will never use it again. They told us different things, it did so much day that we try to change the date or our return flight. That was supposed to be free and they do everything so that we pay. That's an emergency for us beacause we organized the hostel, taxi and we are gonna be homeless because of their mistakes. We have to get the tickets to come back home. Trip.com are liars and scammers, never take a flight with them!

Dont expect the customer service would help u anything. The efficiency is too slow. I paid extra money for an open ticket but was told i could try one specific date once in one day, if it fails, i have to rerun the whole process next day. That's ridiculous and they just push all the responsibility to the airline that I can't access except the agent, trip.com.