Trip.comReviews 2,295

My Brother recently visited me in Tasmania from NSW. He traveled on the Ferry from Melbourne to Devonport and was booked to return on Saturday 15th October. He had booked a room via trip.com in Melbourne for the night of the 15th. On Friday 14th Oct the Ferry operator advised him that due to flooding in Northern Tasmania the Devonport Harbor was closed and Ferry sailings cancelled. He called Trip.com to change his booking in Melbourne and a recording stated someone would call him back. No one called back until Saturday 15th and when he tried to change the booking they stated it was not within the 24 hour period for free cancellation. Even though he had tried to cancel outside the 24 hr period they would not refund or rebook without additional charges. Lesson here is DO NOT USE TRIP.COM which is a Chinese based Company.

Don't trust this site, they sold me a flight to Bangkok changing in Copenhagen with 45 minutes transfer but never said it was self-transfer, which is impossible to achieve with luggage. Their customer service argued with me that it was possible and provided proof from the airline that says I need to be at the gate 1 hour before flight takes off, which is impossible if the transfer time is 45 minutes (idiotic). Customer service is useless and wastes your time asking same questions again and again and arguing with me.

February 2022 I purchased two one way tickets from trip.com within 3-4 Hours I cancelled the flights.
After over 50 Emails phone calls, they keeps telling me that they are looking into it. I have provided them with proof that United Airlines have refunded the money but still no result. 8 months have passed.

If anyone is interested in filing a class action law suit let me know. We are being ripped off I can not understand how they can still operate in the US

I bought 2 tickets with this horrible company to my family come to visit for 1 of September, unfortunately my mom had a big health problem and needs to do a surgery and she wasn't able to do the travel. Since the 27 of July I'm trying get my refund back because I have all the records from the doctor. But the company told wasn't possible. And told me to contact the airlines company than the airline company told me the responsible to my refunds is pf the agency because I bough from there and between that I'm just an completely idiot trying solving the problem as the company can look all my records chats and calls.

Now they are telling I can't have my refunds because the date of the fight has pass. So that is the reason they can't give me the refund. Just make me again look like an idiot because since 27 of July I'm trying a solution.

Now I'm just following the rules of my lower and I need all my records to proceed with what is the right thing to do. But even that they don't give me my records. They refused give what is mine.

So is the worst company to buy anything because if you have any problem and try fixed you won't be able. Just take my money and don't give a $#*!.

Booked a one-day car rental at LIH airport (Thrifty is the actual car supplier) well in advance of my trip. The reservation was fully pre-paid and even said "Pay at pick-up: US$0.00". When arrived at the car rental location was told that I still need to pay them (Thrifty) extra taxes - a sales tax and some other tax, in total ~ US$25.
While the amount is relatively small, the issue is that Trip.com didn't tell me (at the time when I was making the reservation) that there will be additional charges to be paid directly at the car rental location, so that I can make a [fully] informed decision whether or not I like the deal.
I didn't experience this kind of problem with other travel agencies or car suppliers.

I have booked a flight through trip last Christmas, but couldn't fly due to Covid. At the time i was informed by the company that I'd get fully refunded if i provided proof. After all proof was provided I was informed that after all I'd get a voucher and not a refund for my flight. After trying to use the voucher I found out that the airline I was supposed to fly with had already refunded the money to trip. Trip after many calls finally acknowledged tat there was a refund but said it wasn't their problem if i didn't get it. After contacting them again they said that they had taken the matter with the head offices and that the matter would be resolved within 48 hours. Of course the matter wasn't resolved and i never got a refund nor a proper response from the company.
This is the worst experience I've ever had with a travel agency. Where i was repeatedly lied to and shown 0 respect as a client.

They overbooked my flight, and then told me I couldn't rebook for the same day. Next day, they said I could get a ticket for that same day but for after midnight. Then they cancelled my return flight. Then they said they wouldn't refund my flight even though my return flight was cancelled by them. So I'm expected to pay for a flight I cannot use because they made a mistake! Also, I had so much trouble with their website, their customer service, long wait times, bad communication. Don't use this company unless you enjoy being mucked around.

I made two bookings for in total 5 return tickets on trip.com and they swapped names and surnames for the 5 passengers.
I contacted them to get it fixed asap and the customer service I received was very personal. I felt they did care about my problem and tried to help as much as they could.
I tried to change it on the airline website and the changes were really expensive, however, they got it fixed for free. Thanks!

First flight was delayed 1 hour and 50 min. I was told to book a hotel, they even sent a list of hotels I can book to be sure, that they will refund the payment. After that they asked me to wait for the flight confirmation. So I waited. For hours. Time, which could be used for buying a new flight on my own for low price, if I would be informed at the beggining. At the end - 24 hours in the airport, one night in the hotel and an expensive flight for the last moment. First and, believe me, the last experience. Take away information: dont believe, what they way in the phone, instead read the trip.com conditions, transfer time 4 hours MINIMUM (if booking with them), if delay more than 2 hours for 1500 km flight, dont wait for info and buy next flight, then handover to enforcement company. Better not use company of this type, buy tickets directly from airlines.

This is probably one of the worst companies i`ve been in contact to. Can`t tell for sure whether it`s unprofessional staff or deliberate sabotage but i have not been able to rebook my flight for over 3 month already. I`ve been writing emails and calling literally every day and problem is not solved till now. Maybe this review will help save someone nerves and more importantly money as it didn`t save mine.

We booked a 09.25 flight from Brisbane to Port Moresby (QF057) on 1st March 2023. We received tickets almost immediately. So far so good. Almost as soon as the e-tickets arrived we had to change the flight for the same time on the next day. Within an hour I contacted trip.com and they wanted GBP 371.80 to change a GBP384.40 airfare! Part of the cost was GBP94.30 x 2 for ticket price differential. Having again looked at their website there was no price differential between the two flights. It is not a question of whether we ticked all the "extra" boxes but a matter of mis-representation and greed.

Booked a returnflight Dusseldorf Berlin v. v. Flight to Berlin was cancelled (no idea with what reason). Requested a refund but trip.com only wants to refund on the one-way flight. As if I was possible to get there? According to law we had an agreement on traveling from a to b and back. They didn't fulfill, so they have to pay the full amount right?

They don't honor their commitment. They rescheduled a cancelation flight without my permission of the change. Resulting in my paying out of pocket another seperate ticket. Than they sold my seat to someone else.

Worst travel agency ever, useless doesn't begin to describe how useless you are. 4 change request and always different excuses. A 16hs flight turns into 32 and I am supposed to accept it. Typical company policy of expeting client to give up on their request because they are tired of wasting time.

I booked a flight from Delhi to Townsville. My ticket stated I had baggage included. Once arriving for my flight from Melbourne to Townsville I was told I had to purchase baggage. I called Trip.com and was told by staff that it was a different airline and that I would have to deal with the airline directly. I asked to speak with a manager and was told that 'there was no point as they will tell you the same thing' I said I wanted to anyway then was placed on hold for such a long time that I had to end the call. I am extremely disappointed at the way the flight was advertised, it is extremely misleading to say baggage included, but not to advise that this was not the case for all the flights. They should not offer partial services like this. The customer service was appalling. I have used trip.com in the past but will never use their service again due to the poor quality, high costs and terrible customer service. Had I have been clearly informed I would not have purchased this ticket in the first place as many competitors offer a far better service.

Trip.com have no compassion or moral values when it comes to refunds and will keep your money and fabricate or misrepresent a tragic situation to justify their actions even in circumstances where this causes immense financial stress, trauma and anxiety to its own customer.
When my Dad died unexpectedly I used all our savings and borrowed money and bought tickets through TRIP.COM, so my daughter and myself could be with family at his funeral in the Philippines. We arrived early to the airport, not as mis-represented by TRIP.COM.

At the airport we could not board the flight because the Philippines website which issues the on-line One Pass Health registration had crashed, so the pass could not be issued. This was incredibly stressful and observed by both airport and Airline representatives.
We received no help from Malaysian Airlines or trip.com either to provide a refund or to help with another booking, other than TRIP.COM offering very expensive fares at additional expense beyond our reach.
We had to borrow more money and make new arrangements and eventually arrived after the funeral.

Later, Malaysian Airlines subsequently apologised and made an almost complete refund to TRIP.COM, but Trip.com only offered approximately 40% ($2,384.50) of the refund to me, and keeping the balance of approx $3,300 and justifying this as "expenses". TRIP.com are again misrepresenting the truth and applying the cancellation fee based on," <24hr pre-departure voluntary cancellation" and applying a fee of $1,639 per passenger to deceptively justify this and have noted that the approval is then subject to airline approval! On 13 September 2022 Malaysian Airlines Malaysian Airlines refunded $2,664.39 to trip. Com. For ticket Number ************** and $2,664.39 for ticket Number ************** to Mastercard ending 2818 at 10.14 pm GMT. That is 94% of the ticket price. I can't express the emotional trauma and anxiety this has caused for our family who borrowed the money for these fares and then even more money for new fares because TRIP.COM took our money without any apparent sense of guilt or compassion under the worst circumstances for a grieving family. I hope that exposing this situation with TRIP.COM will help others avoid the heartache that comes in dealing with TRIP.COM

I paid them 92 dollars each for 2 seats on top of the tickets for Lot airlines flight from Toronto to Warsaw only to find out from the airline that there is no charge for seats. When i called them they said they couldn't refund me my MONEY! So they kept the money and after flying on the airline i am still shocked i got robbed by trip.com

Booked and paid for flights, only to be advised 3 days later that thy couldn't issue the tickets! They advised me to cancel their order and then book direct with the airline. They promised to refund my money and the difference in price as the cost of the flights had increased. I am still awaiting the refund. So far I have paid out £740 for for a flight that cost £349

I would stay far away from this site. I had a flight booked to FL today - the day that Hurricane Ian hit. While all airlines were waiving cancellation/change fees for all flights going in and out of FL, Trip.com would not allow me to cancel or change my flight. Once your money is in there pocket, they don't care about you. Terrible and inconsiderate company.