Trip.comReviews 2,284

This website is trying to cheat people.
They will literally display prices, you can go through the whole checkout process, and at the very end, they will say "sorry, price is not available anymore" and show you more expensive prices.
And if you refresh the page - the "cheap" prices will show up again! That means they are purposely showing non-existing offers - it's not just that one isn't quick enough or something like that.
They are legit trying to scam people.

Trip.com provided the ABSOLUTE WORST experience I have ever had booking flights. I booked my flights over a month in advance with them because of the very competitive price. I never received my ticket information after making this purchase but instead I received an email saying they would "send me ticket information closer to the date of the booking". My trip approached several months later and I realized I had not gotten my ticket information. I contacted the airline that Trip.com was supposed to book my flight with and they HAD NO RECORD of my booking! I was shocked by this because I had bought the booking so far in advance for almost $300. The money was gone but there was no booking for me with the airline and my trip was only 2 weeks away. I tried to contact trip.com and was unable to reach them by phone so I sent them an email hoping I would receive a response in time. I did not receive a response for over a week and because I could not cancel my trip, I had to get another ticket for more money! Trip.com then realized their mistake and proactively got me a booking for the flight when it was already too late. I told them that they messed all this up and obviously they refused to give me a refund. They used the booking they made THE DAY OF my flight, and said they had provided the service I paid for! But they should have provided me with my ticket WHEN I PAID FOR IT! They are scammers and cheats. They were not communicative. They lied and covered their own asses. They do not care at all about their customers. I would recommend that NOONE EVER USE THIS SERVICE TO BOOK YOUR FLIGHTS EVER! I cannot believe that a travel agency would neglect to complete the ONLY THING they are intended to do, BOOK MY FLIGHT! I still have never received a call back on my phone inquiries about these problems. THEY WILL TAKE YOUR MONEY AND RUN! BEWARE!

Never try with this dishonest company
Tried to book business class thru their site being referred by Kayak.com. Never received any confirmation after they got paid in full right at the time of booking. They have multiple dirty tricks to try to get you to quit trying even if you ask for any kind of a voucher instead. They give you a UK number and you have to wait close to an hour. Then comes an agent to quote a fare that is twice as much as you had paid.
Another dirty trick is to toss you back and forth between Trip.ae, Trip.com and mytrip. You get to work with different disrespectful agents in India that will do anything to get you to stop trying. It has been close to two years and the saga never ends.

Horrible customer service from Trip.com
They don't try to help you, they avoid you.
They said modification can only be done before 2019. It's 2022 now. I feel totally scammed.
Had my booking booked on the wrong date; after modification, trip charged me as a cancelation, and a new booking and took double the amount out of my account, they say price difference, but they actually scam on adding as an additional.
They also downgraded my room it was a very upsetting room. Had garage everywhere and insects in the bathroom. The floor was very dirty and there was pubic hair in the sink and the toilet, and the toilet had a big yellow stain.

Customer support team only call back after 7, the latest was 9 30, no one tried to help me, they only put the fault on my head. No customer help, never had I ever had such a horrible experience with a booking company

The worst travel agency never seen.
Scam customers and refuse to refund their money.
Be aware if you don't wanna lose your money.
It's now 11weeks I'm waiting for my refund for the ticket I bought since 2020

Imagine ng book ako sa site n to n trip.com nkakabweset wag n wag n kayo mg book dto napaka eresponsabling site, imagine that day I book a ticket amounting 28,000 pesos and I notice my kulang sa middle name 1 letter only that day ng select ako ng modified kse nsa selection naman nila then nakalagay processing inabot na ng 2 weeks wla pa din result basta halos araw araw tumwag aq sa costumer service mga walang kwenta pare pareho ng sinabi kailngn mo ung result puro paasa at anty Ang ginawa nila sakin. Then ito na tumwag n aq sa Philippines airlines sabi ng phl airlines kc nga Ang trip eh agency my restrictions Sila sa pg chachange at pggalaw ng name kung direct sa knila 5 minutes lng gnun kbilis eh Ang trip.com mamuti n lahat ng mata mo mpudpud n kakadutdut ng twag sa kanila Ang ending 1 day before the flyt ssbhn nyo my charge Ang pg change dpat sinbi nyo n nung una pra pra d n q nhirapan at nbyarn ko mga wlang hiya kayo mga wlang KWENTA as in phirap sa customer buti sna kung mura ng ticket ng international Kaya nakkapikon at nkakabweset I never book again this site, eresponsabli, mga wlang kwenta, as in bagsak kau sa rating mgsara na lng kayo tpos pg ng cancel ka Ang 28k Ang balik 7k d wow... deleted n kayo sa cp ko d n q mg bobook sa site n to kahit kailan mga bweset pinahirapan nyo ko..

I booked a trip through trip.com and paid in full for the room at the time of booking. When my husband and I arrived at the hotel to check-in, trip.com give the hotel a problem releasing the funds that were taken from me for my hotel room. Trip.com charged me $181.66 for my two night stay and trip.com refused to release the hotel $161.00 so I can check in. Trip.com wanted the hotel to accept a lower rate for my booking than what I paid so they can make more money off my booking. They never released the money to the hotel causing me to cancel my booking through them and now I have to pay the hotel directly for my room, and wait for my money to be refunded to my bank from trip.com. Basically, booking through trip.com caused me to pay for room, taxes and fees TWICE. MY ADVIVE DON'T BOOK THROUGH TRIP.COM BECAUSE THEY'LL TAKE THE MONEY FROM YOU AND REFUSE TO PAY THE HOTEL THE AGREEDED UPON PRICE AT THE TIME OF CHECK-IN. WORST EXPERIENCE EVER... It was my first and last time booking through them, I'll stick with Expedia. TRIP.COM IS A SCAMMM AND THEY ARE THEIVES STAY AWAY!

I wish I had googled reviews of this website before booking with them, horrible service and they make dumb excuses as to why they can't price match. They sell the rooms over priced and claim u have to pay for breakfast and parking when the hotel offers it free, when I called they didn't want to price match and they said because of cancellation policy, what does that have to do with anything. Book somewhere else and save the headache! They charge 126 dollars which is also overpriced compared to most cancellation fees, and they only give u a few hours to cancel for free, not even a day. Super disappointed and they are a huge rip off. RUN

Trip. Con will not change your ticket if it was done by mistake or error for a wrong time or day. But the airlines it was booked with will not even a name change they will not do if it is even their system error. Trip.com is a scam please I beg you don't do it. They will charge you $300 dollars for a $150 dollar ticket to change a name or time or date. Go straight to the airline webpage skip all these crooks trip.com will scam you.

I gave 1 star as that is the lowest I can give. Despite numerous attempts to rebook a flight that was cancelled due to COVID and that I was told I could rebook until August 2022, this company constantly gave misinformation, is dishonest and continues to show they are unethical. I have several emails proving that this company will do everything they can to exhibit their dishonesty and greed. Do not book with them. Any company is a better choice.

Beyond terrible service. I paid extra for a checked baggage and once I started the check-in process, I realized it was not reflected anywhere. I am now forced to pay for it at the airport, which costs a lot more. Chatted with an agent forever, and brought proof of my claim, and was told I could not be helped. THIS WEBSITE WILL TAKE YOUR MONEY AND NOT PROVIDE YOU WITH THE SERVICES YOU PURCHASE.

I was skeptical to book my flight tickets through trip.com since the reviews were pretty mixed, but I decided to go for it since the price difference was over $200. I didn't have ANY issues! I immediately got my confirmation number, checked in on the flight carrier's website and everything went smoothly. The trip.com app gives updates on gate, seats, arrival time,... which was really helpful. Overall, I'm very satisfied and I'd do it again!

If I could give them a zero I would. They kept emailing me that they would issue the ticket I paid for but two months later telling me to cancel it and by then the tickets skyrocketed.

NOOOOOOOIT BIJ TRIP.COM BOEKEN! DON'T TRUST THEM.

WAARDELOZE SERVICE, WAARDELOZE BELOFTES, WAARDELOZE BOEKINGEN.

Trip. Com is een waardeloze travel agent met loze beloftes en slechtsprekende medewerkers die niet weten wat hulpverlening is. Ik raad iedereen aan hier Nooit maar dan ook Nooit hun tickets te boeken. Ze maken fouten en zijn niet secuur aan het werk, en vinden dat jij alles zelf moet oplossen.

Ik heb er zelf achter moeten komen tijdens het willen inchecken dat mijn vlucht die 22 uur later zou vertrekken was gewijzigd. Ik kwam hier achter door de airlines te bellen die mij vertelden dat dit al 3 weken eerder gecommuniceerd was naar alle travel agents. De airlines kon mij niet helpen want ik had geboekt via een travel agent.

Ik belde trip.com gelijk en nadat ik een travel agent bij trip.com hier nota bene zelf op gewezen heb, werd ik een halfuur later door een andere travel agent gebeld dat mijn vlucht voor de volgende dag gewijzigd was. Blijkbaar wilden ze zichzelf indekken en met iedereen contact opnemen die er niet van wist.

Ik moest die volgende dag op tijd terug zijn en vond dat zij het moesten regelen voor mij, ze beloofden dit telkens te doen maar puntje bij paaltje gebeurde dit niet.

LEES: 1,5 uur voor mijn vlucht kreeg ik pas mijn tickets toegestuurd na 22 uur lang in de stress te zijn geweest.

Trip. Com is een waardeloze travel agent met loze beloftes en slechtsprekende medewerkers die niet weten wat hulpverlening is. Ik raad iedereen aan hier Nooit maar dan ook Nooit hun tickets te boeken. Ze maken fouten en zijn niet secuur aan het werk, en vinden dat jij alles zelf moet oplossen. Totaal niet behulpzaam.

I had booked a flight and due to flight delay I missed the connecting flight. I was told by trip.com to book a new flight and hotel room on their trip.com app and I would be reimbursed. They have now said that this will not be reimbursed (even though I only booked it after they told me it would be reimbursed due to delay).

I am still waiting to hear back from them. I will update this with the result

Terrible company with terrible customer service, booked a ticket through them and they didnt notify me of specific guidelines I needed for my destination which caused the airline to deny me boarding and cancel my flight. When trying to reschedule a flight instead of the one I could not board they gave me the run around for more than 24 hours and eventually tried to price gouge me and make me pay twice what I paid for my original flight. What a complete joke, had I booked with the airline itself this would have all been avoided and I would have simply rescheduled. This company is by far the worst I have ever dealt with in my life. A waste of my time and money and I would give them 0 stars if I could.

I booked and paid for my flight five days ago. They still gave issues the ticket and each time I speak to them they promise they will do it within 24 hours yet still five days later I have nothing! Don't trust this company. My flight leaves in a few days and I have no ticket. Now they are telling me to book elsewhere but they still have my funds and the prices have gone up. They 'promised' they would cover the price difference yet they can't even issue tickets!

The customer service for this company is SO questionable. I do not travel often and bought two plane tickets through this site because the prices were pretty good. I unfortunately ended up getting COVID right before my trip and tried to reach out to them for a refund, they were no help and said that I needed to reach out to the airline. Spirit did a wonderful job in reversing my travel credit and issuing me a full cash refund, however, the refund was sent back to trip.com instead of directly to me. After countless phone calls to both Spirit and Trip, I was told that the money would be sent to me directly from trip, but I could have to wait 6+ months. I waited 3 weeks and then had to reach out 3 MORE TIMES in order to get the status of my refund. After the span of nearly 3 months and countless inquiries, Trip.com was INSITING that I got my refund in the form of an airline voucher instead of my full cash refund, even after I provided all of my proper documents AND the confirmation directly from Spirit of the amount I would receive back and when. After sending my documents for a FOURTH time, trip finally escalated my issue and agreed to send my money back, however it was $20 less than what the airline had promised. I am still working on this matter with my bank but I will never use their services again. Stick to Hopper or buying directly through the airline, THIS IS NOT IT!

Booked flights and paid. Email arrived hours later just saying YOUR FLIGHTS ARE CANCELLED. No explanation. BEWARE!

I booked a flight for 2300 Canadian Dollars and after one week they told me they cannot book the flight at that price and I have to buy another flight which cost 3000 CAD. They said "after you use your flight we may return the difference", but I was sure they wouldn't.
They refund my money but I had to spend more and buy a ticket from another site.
They wanted to attract people with good price and then make them pay more.