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Don't buy from this "company" - seems a scam. No customer service. No response. Ordered a product a month ago, just get "tracking updates" that are from 2 weeks ago. No product delivery. Cancelling the order with my credit card company,
Wrong size, can't return. No customer service, they don't reply. The email doesn't work. There is no phone number. Pants are junk even if they had sent the right size.
Hi Henry,
Thank you for taking some time to share your review here!
We understand that you received the wrong size SWAT Pants, and that they did not meet your expectations - and when you tried getting in touch with us to ask for assistance with returns, you did not get a response. Please accept our sincerest apologies for the inconvenience!
We are simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.
We hope that you have already gotten ahold of one of our Customer Support agents and received the assistance that you need by now - but if that’s not the case, please contact me at david@trueswat.com, and I will be happy to help you.
Best,
David
BE FOREWARNED! THESE PEOPLE OR THIS OUTFIT IS A SCAM. DO NOT BUY ANYTHING FROM THESE CROOKS. I have been home for a few months now, recovering from surgery and illness. That recent cold front/Arctic dip made me realize how vulnerable I was, that I needed a new winter coat. I nearly froze to death. So I plug winter coats into the browser and coats from trueswat came up right away. I bought (or so I thought) a 90 some dollar coat and a second one for 70 dollars. I am still recovering so have no money coming in. 160 plus dollars out of my scant food budget that I saved, and they never sent my products. Now i endure the utility companies taking turns shutting off my heat and electricity and i lost 40 lbs on my starvation income (no money coming in). I had to walk up to the store and after just 2 minutes, was frostbit. It was very painful. Point being, I REALLY NEEDED MY COAT so I parted with 160 figuring i would never need another winter coat again. All this anguish and ever ending problems, and these SOBs stole my money. I asked repeatedly for a refund, they simply do not reply. BE FOREWARNED! THESE PEOPLE ARE CROOKS! DO NOT BUY ANYTHING FROM TRUESWAT
Hello Lars,
Thank you for taking the time to write us a review!
First of all, we hope you are feeling better after the surgery and that you are recovering well.
We are truly sorry to hear that the long shipping time and lack of communication from our end has left your experience with our company so much to be desired. We understand that as of posting here, it has been taking quite a while for your order to arrive - and when you tried asking for a refund, you did not receive a response.
As a result, you felt that the money you could have better spent on necessities was taken from you, and it certainly didn’t help that you haven’t been getting the assistance that you need from our company. That must have been such a frustrating experience.
We have been receiving a high volume of emails this holiday season, and we are doing our best to attend to our customers’ concerns as soon as we can. We are also simplifying our Customer Support procedures and adding more agents to our team so our customers won’t have to wait as long for a response.
Regarding our shipping time, we must admit that we have been ill-prepared for dealing with the rise in demand for our product. We have been making some upgrades in this department, and we expect things to improve soon.
Adding to our customers’ personal burden is definitely not something that we would like. I would love nothing more than to assist you and help resolve the issue with your order promptly. Kindly reach out to me directly at david@trueswat.com, and I will make sure to get back to you regarding this matter and help offer a satisfactory solution.
Best regards,
David
Hello,
Thank you for taking the time to write us a review here!
I am so sorry to hear that you haven't received your order and that trying to get any information regarding your order status turned out to be such a difficult task. Our failure to communicate with you in a timely manner has surely led to a frustrating experience for you. We deeply apologize for this inconvenience!
Due to a high volume of purchases and customer inquiries, we are currently experiencing difficulties in shipping some orders and getting back to our customers' emails promptly. We have been making some upgrades regarding these issues, and we hope to see an improvement in these departments soon.
I would love to help you further with this issue and offer you the best solution possible. To do this, kindly reach out to me directly on david@trueswat.com. I can definitely get in touch with our shipping partners to try and locate your package, so that it's with you as soon as possible.
Thank you for your patience and understanding!
Best regards,
David