True Telecom

After agreeing to move from BT in 2014 we had nothing but problems with True Telecom. Lines and billing was messed up and support was useless. True Telecom said they could get us out of our BT contract but we ended up with a bill over £******* to leave, and had to move back to BT. At no time during the move did True Telecom help.
Now 2 years after leaving True Telecom they suddenly invoice us for a mysterious £14.95 from 2014, and also want to charge us a late payment fee!
Avoid this company

True telecom is a complete scam to find out more about what u might be getting yourself into visit truetelecomscam. Tumblr have further details on how the company operates to scam YOU out of your hard earned cash!

Our company received a call from True Telecom despite being on the telephone preference service. We agreed to change provider and move to them based on an early termination fee from our existing provider being covered by them and that our package would be cheaper for the "exact same service." These promises were not kept and only when we took the matter to their CEO did some form of resolution get proposed (inadequate at that). This company is unprofessional and very difficult to do business with including being hard to communicate with (you get ignored even sadly at a senior level), There is an open Ofcom investigation into their practice too.

Seems to be a common theme here.

Everyone says bills are three times more expensive.

Im not making more calls than I was before I joined so can only assume they are fiddling the bills!

Been with true telecom a while now, never complained but have just seen after a quick google they are under investigation by ofcom.

Buyer beware

Do not use true telecom. I verbally agreed a 16 month contract to find it is three years. They assured me I would make considerable savings, but my bill has increased by at least 50%. Bill queries line does not answer.
Look out also for Non Geographic charges. Here they charge £1 for every call back even when you don't use it plus an £8.50 ******* call of 1.30 mins when I wasn't even at home. Plus other bogus service charges. I want to get out of the contract, but there is a severance charge. Reported ot both rip off Britain plus the phone ombudsman

I made the mistake of listening to sales speak rather than sticking with the reviews. Really big mistake. True telecom are not cheaper or better than BT, by a long way. My monthly bills are way higher than they were with BT. The final straw which led to this rant is that they want to charge me £125 plus VAT to rectify a fault which I know is external to my property but because they say the line is ok up to the house then I have to pay. Of course I only have their word for it that the line is showing a pass. Steer clear of them big time. I know it's external because the problem has occurred several times before.

Just been cold-called by True Telecom. Husband luckily deferred the judgment to me. They called and said they can give me a 'better deal than BT' I'm always sceptical of people saying that. I asked, how can you do that? I live 8km from an exchange, only BT can provide me with anything of a BB package. The only ones to give me better are satellite providers. To which he replied 'oh yeah well maybe that's the best for you but, we're cheaper.' I told him that I was happy to pay BT prices so why would I change and said I'd review their website before making a decision. (no details have been exchanged yet) On reviewing google I see they try and hijack your line. So I phoned BT and told them on no account to let my line go to them or anyone unless I phone them to confirm. They have placed the block so all good I hope.

Email for True Telecom: *******@truetelecom.com
He is the CEO and i have been lied to too. £140 bill in charges? I have contacted BBC Watchdog and Rip off Britain too. We need to stop companies like this one!

True Telecom rang my husband and persuaded him after alot of pressure selling to change our business line and calls to them as we would save money... yeah right. Our bills are now more expensive than with BT and we haven't even got all the same facilities like call divert. That is extra. What persuaded my husband was the "unlimited anytime free minutes" for £9.99. Why then are we being charged for call charges of another £30 + on top. Also you get charged for using 1571. Don't touch with a barge pole we are now signed up for 36months of extra expense. I have tried ringing them to query bill no one answers.

If true telecom are so good why have you not complied with the ombudsmans order to answer the questions you had to answer for me you were given 2 weeks to reply then another 2 weeks then the ombudsman told me to phone up which I did, you told me twice the lady I was supposed to talk to was out of the office. You also told the ombudsman she was out of the office. I was told on the phone by some chap he was sure it was on the way that has gone on for six weeks now.so answer my questions, as I am not going away. Yet another customer you tried to con. First you steal my phone line, then threaten me with massive costs, next you cut my phone line for 8 days, and when you admit to stealing my phone line try to make out you are doing me a favour my not making me pay you, the first thing your operator said was we do not pay compensation, you will note I never asked for compensation through the ombudsman only answers to my questions.

Be assured this company is NOT a subsidiary of BT or open reach anymore than talk talk or sky. Check carefully what you are getting. I was told I would have broadband and a rebate on my landline from by. This was NOT true. True telecom... what a name!

I was recently persuaded by a high pressure salesman from True Telecom to transfer my account from my previous provider to True Telecom, with promises of much lower charges. How I regret making this change, as my bills are now FAR HIGHER than previously. What is even more infuriating is that it seems to almost impossible to get in touch with the True Telecom customer services. This morning, after waiting on HOLD for an hour, I gave up. Where are their "dedicated customer service team" (as boasted about on my bill)? Isn't it about time that the Government intervened into what is clearly a blatant mis-use of a public service.

SCAMMERS AVOID. After a cold call promising calls cheaper than BT I thought I'd consider True Telecom. Cancelled before contract began but they pirated my line from a BT anyway. Lost Internet and then phone line as refused to pay. TT Ignored correspondence, they ramped up the bills and threatened me with Debt Collectors. Had to go to Ombudsman to stop them. These people are criminals tell them where to go!

They said they were taking over from BT in this area - I would have seen the Openreach vans - and I had - so I believed them - all change at BT! The first I knew it was called True telecom was when the paperwork arrived. Then I had a letter from BT 'so sorry you're leaving us'. And spent a morning on the phone cancelling and reinstating! What a NERVE!
Jean Stewart, Highlands

Attention all customers and prospective clients!

If you aren't yet aware, True Telecom are being investigated by OFCOM for their malpractices and breaches of regulations dating back to October 2015 to present.

Please see the below links and comments, which are certainly enlightening;

https://www.ofcom.org.uk/about-ofcom/latest/bulletins/competition-bulletins/open-cases/cw_*******

http://www.ispreview.co.uk/index.php/2016/10/ofcom-probes-true-telecom-switching-contract-complaints.html

If you are existing customers, complain to OFCOM and the communications Ombudsman about your experiences. We all need to club together to get these cowboys shut down for good!

After a sales call to persuade us to switch from BT to True Telecom, in which my husband made it perfectly clear that he wasn't interested in switching right there and then, but that if they could send him some information he would consider it, the next day we were contacted by BT saying they were sorry that we would be leaving them. After trying several times to get through to True Telecom (including one time when they said they would call us back, and didn't) my husband had a rather unpleasant conversation with his 'account manager' who became very aggressive and refused to believe that my husband had not agreed to switch over to True Telecom (and refused to even check the original phone conversation, which was recorded for training purposes). Claimed lots of customers tried to 'pull that one' and said that they had so many customers that there were bound to be some bad reviews. Thankfully my husband checked these online reviews while on the phone, as what they were offering initially was a good deal. Avoid like the plague.

I've given 1 star as there is no option for no stars.
I was persuaded by Truetelecom to move my business line to them from BT as i would save money on my bills, the figures did look good. The first few months were fine call charges were cheaper and hidden charges amounted to about £7-10 per month but it still worked out cheaper. Then suddenly they jumped to £71.99 a month the majority of which was for the directory entry which TT have to pay to BT (free to BT customers). I have queried this with TT and until a reprint of the directory is out and I am taken from it I will have to pay.
So I am now paying £400/month with TT compared to £67/month with BT.
TT said if I read the small print I would see that this is a legit charge. If this is so what is such a huge chunk of my bill should have been explained to me during the call i had from the fast talking salesman. I have been told that they cant go through every detail. I have been mislead, my bills are vastly more expensive and I'm locked in for 3 years. Any advice on how to get out of this would be appreciated.

I wish I had read your reviews before I answered the phone yesterday (number withheld - I don't usually answer these but I half expected a call from a friend who often does this). On came a rep from True Telecom, at first reasonable, did explain that they work on information from OpenReach, then said BT were, to paraphrase, ripping me off. He then gave me some very tempting offers to reduce my bill. Despite misgivings about the BT ripoff accusation (I am actually quite happy with BT, by and large), I expressed a willingness to hear more. On comes Ryan Jones, alias Fagin. This fast talking scoundrel gave me all the spiel, wouldn't let me get a word in edgeways, had all the details of my BT account, and said he could switch over now; all he needed to know was the name of the Bank with whom I had a Direct Debit. When I challenged him as to why he needed that information, when he had all the other details, he got shirty, and said "We are not asking for payment". I gave him the name of a bank I do not use for the DD. He then asked me for the sort code, and the 8-digit number on my cheques, i. E., my account number. When I refused he started ranting. I told him to put his offer where the sun never shines, and put the phone down on him. I hope whoever runs SiteJabber will make my comments, and those of others, available to the general public quickly.

Been sucked in like everyone else going from £70 a month to £130 a month without broadband Christmas cancelled thankyou true telecom

Just had a very intimidating conversation with Darren at true telecom, when I phoned to cancel. Will be contacting my bank.