Joining 12 months ago was a simple process even though it was extensive in the information I needed to provide. I am currently on my 6th sit with another booked and have found the experiences excellent both in Australia and England. This is in no small way due to the requirements of THS as the owners and myself have followed instructions, and there has been open communication all round.
THS have been prompt in answering any queries.
We were very warmly welcomed by Carol and Paul into their house and they took all the time needed to instruct us about how to look after their 3 dogs, cat and quirky house. They even made us a roast dinner and scrumptious apple pie. The animals are lovely, great fun, and soon bond with you! Once you establish the routine of it all, they are easy to look after and it's a very rewarding experience.
Incredibly misleading. When you sign up, you'll see very quickly that those 'ideal' locations for house sits have 100+ applicants. If you do apply for a house sit, you'll find you either receive no response, be told that the person has found a sitter off-site. A request for a refund or any kind of compensation is met with a lack of sympathy. Site advertises that they will help you find accommodations--they don't. If you sign up, ensure you go to your settings and uncheck auto-renew. They will try to charge your card again automatically
They provide international pet-sitting opportunities and is a great fit for the traveling retiree or digital nomad who want to see the world on a limited budget. Though the website and app are still in development, it is worth navigating the somewhat lackluster user experience in exchange for the benefits offered. I've see a lot of improvements and know they'll get there with their UI and platform over time.
We were recommended this website by friends.
We are a small family travelling the world open ended.
This has been the best recommendation on our travels so far!
Trustedhousesitters has a lot of houses on site, and a great system to find them.
I have tried other housesitting sites in various countries but this one is the best.
It is extremely well done, with a great set up between the lists and the maps, great options to select specific search options like time, type of animals, etc.
The review system is well done.
We have found sits in China, Bali, Australia, New Zealand, and will later find sits in Europe.
And having had to use the customer service twice for small issues or questions, I was amazed at how fast and efficient they were in their response.
Really really worth it, we are joining in for another year!
This website has changed my life! I used to stress and worry about leaving my dogs when I wanted to travel but I have found so many really lovely people through this site. They have taken wonderful care of my pups and house. My sitters seem to have enjoyed the experience also, so it is a win-win.
It was a while before I 'took the plunge' to invite strangers into my home whilst I was away. But, having read so many delightful profiles and great reviews I decided to join up. Since that I've been away 3 times, different sitters and have another one coming up. Both myself and my 3 cats have been delighted at the lovely, caring people we've met, I think that's the general nature of the people who join Trusted Housitters. Together with this they have all been respectful of the house as well as the animals. Truly the best decision I ever made for my beloved cats and myself. I have to worry no longer about them when I go away. Which makes holidays even more enjoyable.
The website is clean and relatively easy to get around. They are a great resource to find out how house and pet sitting work. Your questions are answered quickly. They provide houses available to sit around the world.
Trusted Housesitters is a wonderful network of animal loving people. I have utilized TH for multiple trips, not once leaving with apprehension regarding the wellbeing of my dogs. The platform is easy to navigate. I have enjoyed connecting with others, including couples trekking across the globe! This is one service that comes with my full recommendation; two of my neighbors signed up at my urging!
I look forward to being able to try the other end of TH, being the pet sitter for someone. What a great way to travel and have fur babies close!
After over three years of caring for horses, dogs, reptiles, fish, birds, pocket pets and more, and loving it, a homeowner came along that misrepresented the situation, reneged on the agreement and was emotionally unstable and threatening. The home we dirty and rat infested. When I opted out, Trusted Housesitters bought hook line and sinker the story of the home owner. She was intense, vicious and nasty. I felt betrayed, after all the money I have brought in to TH via new homeowners that I referred to them. They make money off of our work, we work for free, and sometimes it is allot of work. But TH would NOT remove this bad homeowner from the site. This shows me that they do now protect the people bringing in their revenue. Not a good company, I do not recommend them.
Hello Catherine,
I am sorry to hear that after years of successfully using the platform you had the experience described in your review. Due to the information you have given, I am unable to locate your account with us, however, please be assured that we always investigate any members complaints in a fair and unbiased way, using only the evidence submitted by both members.
I am sorry to read in your review that you were unhappy with the outcome of the complaints investigation. I am more than happy to look into it for you. Please do get in touch with your account information to support@trustedhousesitters.com FAO Carla.
Carla
Membership Services Manager
TrustedHousesitters
Answer: Fees are an annual membership for both homeowner and pet sitters (approx $120). With thousands of members, I've not had any problem finding a sitter.
Answer: Hi Jim, when house sitting it is expected that you will take care of your own cooking, etc. You will have full use of the homeowners kitchen facilities. We hope this helps. TrustedTeam
Answer: Yes. It depends on where you live but this couple is beyond question the best and dependable and honest. Debbie and Wil Wilburn. debbieandwillwilburn@gmail.com Please give my name: Fluffy's mom
Answer: Your accommodations are free. You still have to get there on your own. Since accommodations are often the biggest expense of a trip, it is a great deal. Use code RAF270183 to get 25% off you annual membership fee.
Answer: Hi Caroline, Thank you for your question, forgive my delayed reply. If you haven't already contacted the Membership Services Team (https://support.trustedhousesitters.com/hc/en-gb) I would encourage you to do so and they will help you to get this resolved. Kind Regards, The TrustedHousesitters Team
Answer: Hi Sada, You'll be able to read reviews of the sitters on their profiles. If there isn't anything showing, then this indicates that the sitter doesn't have any reviews just yet. If there is something else that we can do to help, please do get in touch with Membership Services, and we'll be more than happy to speak with you further. Kind regards, The TrustedHousesitters Team
Trusted House Sitters has a rating of 3.2 stars from 983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trusted House Sitters most frequently mention pet owners, great way and wonderful people. Trusted House Sitters ranks 1st among Classifieds sites.
Hi There
I am very sorry to hear you feel this has been your experience, as I can assure you this is not the norm. The overwhelming majority of sitters, find incredible success, if our advice and guidelines are followed in creating a profile, all tools are utilised and you are as flexible and proactive as possible, and we have a 24 hour Membership Service team on hand to help with this every step of the way.
It is rare for a particular listing to have that many applicants, however for the few where that is the case, it does not mean you should not apply, as sitters are rarely chosen on a first come first served basis, it is about the right fit for the owners, and you could be the perfect sitter they are looking for.
It is a part of our Members Code of Conduct, that being responsive to applicant messages is vital, and if brought to our attention, that this is not the case for a specific member, we will definitely step in and ensure all of our guidelines are being followed.
We are very transparent in the conditions of membership and our position on refunds and subscriptions, but we are always keen to discuss individual circumstances further, and do appreciate hearing from our members, so do not hesitate to contact us on support@trustedhousesitters.com so we can try to help you further.
Thank you
The TrustedHousesitters Team