Trusted House Sitters
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Trusted House Sitters

How would you rate Trusted House Sitters?
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Nevada
1 review
0 helpful votes
Follow Brin D.
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Best website ever!
July 25, 2020

Im sooooo glad my friend showed me this website. It gives me such a peace of mind knowing my pups and plants are taken care of when I'm gone, and it's awesome I can apply to stay somewhere when I travel too! HIGHLY recommend if you are a traveler.

Date of experience: July 25, 2020
Florida
1 review
0 helpful votes
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I love to travel but don't have the budget to stay in hotels. I love animals but don't have the time to commit to my own pet again full time. This allows me to meet new people, their pets and stay in lovely places! I get to love on pets plus give their families the knowledge that their pets will be safe and well cared for. I feel safe staying in their homes as I know that they have been checked out as much as I have been. I wouldn't do this if I ever felt unsafe or that I had been put in harm's way. It's a wonderful way to meet like-minded people from all over the world!

Date of experience: July 27, 2018
Singapore
1 review
6 helpful votes
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Security cameras during housesit
January 7, 2022
Updated review

Trustedhousesitter should include a mandatory declaration of security cameras in the owners premises as part of the listing. As sitters are not paid, sitters should not to be filmed, the trusted aspect of which this community is based on is being violated. Suspension of owners who violates this regulation should be enforced

Date of experience: January 7, 2022

No protection for sitters. Do not sign up
December 31, 2021
Previous review

No protection of sitters from nasty reviews and false accusations, make to live ubder surveillance cameras which I check prior with the house owner to make sure there is no camera. Arrived and can't back out, cameras are installed in places. People coming in and out of house with repairs, installation, cleaning, and the dog are aggressive hence needed constant supervision. Dirty house that requires me as a sitter to constantly clean. I ended up cleaning and washing the house all day long beside taking care of the animals. Owner left a bad review. TrustedHousesitters offer sitters no protection for a good hearted sitter who take on all the extra responsibilities similar to one of the people they hired to work in and on the house. Absolute shambles

Date of experience: December 31, 2021
Canada
1 review
0 helpful votes
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Jean and Scott were gracious hosts who made us feel at home and we're also great guides to their city. Their home was well appointed, clean, and close to shopping and great restaurants. Their three cats were independent and easy to care for. I would highly recommend this housesit!

Date of experience: December 7, 2019
California
1 review
0 helpful votes
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I joined in November 2017 and I have just finished my fourth sit. I have cared for two dogs, two cats, two birds and numerous fish. I have been to Portland and Seattle but have also done two nearby in New Jersey and in Brooklyn. I have enjoyed them all and met really nice people. This is a wonderful way to travel and be a local as well as doing a good deed. It is wonderful to have the company of a cat or dog. I recommend Trusted Hosesitters very highly.

Date of experience: June 1, 2018
Washington
1 review
0 helpful votes
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5 star in all categories
February 27, 2020

I have been a pet sitter for THS since 2016. I have sat all over Europe and now doing the same in the US. My experiences have
All been positive and website and business all professional and most helpful. I would not hesitate to recommend THS to others. In fact I always sing their praises whenever I get the chance! Thank you THS!
Julie

Date of experience: February 27, 2020
Australia
1 review
2 helpful votes
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An excellent website.
September 24, 2018

I have done three house-sits from this site, two in Perth and one in Tassie and all have been excellent, both the pets and the pet owners. Good pets to look after and nice thoughtful pet owners whom I felt really appreciated me.

Date of experience: September 23, 2018
Massachusetts
1 review
0 helpful votes
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Over the last few years we have had almost a dozen pet sitters... We have four dogs so taking care of them is not something every can do... BUT EVERY PERSON from TrustedHouseSitters were awesome! I mean, really, really awesome. Some have even become wonderful friends who have become more like family! Just this past weekend we had out latest TrustedHouseSitter and we fell in love with them again, prompting us to say, "HOW DOES TrustedHouseSitters get top-notch sitters EVERY time?" It's truly amazing! We wish the whole world were like this! What a wonderful resource, not only for our dogs, but also for us! WIN-WIN! :)

Date of experience: May 14, 2018
California
1 review
0 helpful votes
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There are plenty of sitters to choose from. As a homeowner, I would like to be able to upload more pictures. The website is a little awkward to navigate. The help desk folks are really nice and helpful. If the website could be improved, I would like it a lot more.

Date of experience: May 2, 2018
GB
1 review
0 helpful votes
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We have used trusted house sitters for three years, each time everything went very smoothly, the sitters we have chosen have all been wonderful, our cat was very happy
The house was left spotless, and all thanks to trusted house sitters who made the proses very easy. We would recommend them totally.

Date of experience: May 13, 2018
Texas
1 review
0 helpful votes
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I was skeptical when I heard about this service. But my niece had used them for a couple of years and raved about it. Than I had an unexpected opportunity to go to New Zealand for 2 weeks but really couldn't afford to board my dog. So I decided to check it out and WOW. I had a great gal stay at my house and care for my dog and she was fantastic. I included the use of my car for my sit (most people don't) and she took me to the airport and picked me up and the house was cleaner than I left it. And I think my dog more sad to see her go than happy to see me return. Believe it. It is legit!

Date of experience: January 3, 2020
Australia
1 review
0 helpful votes
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We have just done our very 1st housesit with Trusted Housesitters. Wow, it was fantastic!. We expected to go to a small town but it was a beautiful city in New England NSW Australia with lots to see. What a hidden gem. Thank you Trusted Housesitters as without you we would probably never have gone to this divine place. It is also a really fantastic way to meet new friends and learn all about the area and the country in general.
We highly recommend joining Trusted Housesitters and have the opportunity to travel the world and look after much loved pets without having to pay for accommadation.

Date of experience: May 31, 2018
Czechia
1 review
0 helpful votes
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I've been using THS for almost a year, and every sitter has been fantastic. The people that apply to housesit are obviously animal lovers, and I haven't had a bad experience. I have recommended the company to many colleagues.

Date of experience: December 21, 2019
GB
1 review
0 helpful votes
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With an old dog and old cat I didn't know if I could renew my pets when they died as my life takes me abroad a lot. With TrustedHouseSitters I now know I can and that has given me freedom and a huge releif to know that they and the house will be in good hands. It is an excellent system.

Date of experience: April 27, 2018
Florida
1 review
10 helpful votes
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While the sits are mostly great and there is high volume, the company is terrible. The site is constantly changed and not for the better. The rating system is complicated and unfair. There is an overall rating and 5 subcategory ratings. Despite having seventeen 5 star ratings and eighty five 5 star sub category ratings I was knocked down to 4 star overall rating because of one 4 star sub category rating. I have completed 30 sits but now because I only have a 4 star rating I am not getting any offers for sits despite having all 5 star overall ratings.

The customer service person I spoke to Josh was rude and condescending and gave me vague conflicting rationales for the drop in my rating with no reference to any policy they have on their rating system. Don't bother. Use house sittings america or another any other site.

Date of experience: January 29, 2019
TrustedHousesitters M. Trusted House Sitters Rep
over a year old

Hello Patricia,

I am so pleased to hear that you have had such success on the platform and completed so many amazing sits!

I completely understand your concerns about wanting the star rating system to fully reflect all of your fantastic reviews. You are correct in that as one of the reviews did not have a full five stars in all of the categories it has reduced your overall score to four stars. We do not yet have half stars to more accurately round up your score, however, we are in the process right now of looking into how our review system works and the best way to represent the star system when members have all five-star reviews but one review does not have a full five stars in all categories. As soon as we have this in place we will let you know.

Whilst we are happy for you to express how you felt when you contacted our support center to raise this, as all feedback enables us to improve, I am saddened to hear that you felt the need to mention a Membership Services Agents name on a public review site. I have reviewed your correspondence with the agent and can see that it was understanding and empathic to your situation and that he assured you that he would pass this onto the Product team for them to look into for you.

I am sorry to hear that after so many great experiences on the platform the review ratings have to lead you to change your opinions on the platform. Please be assured that we are looking into the updates discussed above and as soon as they are available on the platform we will let you know.

In the meantime, if you need any help at all then please do not hesitate to get in touch with me at support@trustedhousesitters.com FAO Carla.

Thank you
Carla
Membership Services Manager
TrustedHousesitters.

Canada
1 review
0 helpful votes
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Piece of Mind
January 14, 2020

We have four well loved dogs and two cats. Because of this, traveling has always been complicated. Trusted Housitters has solved this for us and provides us with great piece of mind while we are away from our Furkids. Whishnwe had found them sooner!

Date of experience: January 14, 2020
GB
1 review
0 helpful votes
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Changed my life
October 22, 2018

When I lost my own dogs I wondered how I would fill my life, having also retired what could I do, I knew that I wanted to travel. I also loved to look after animals. Trusted Housesitters helped me. By joining I could potentially do both. I love it thank you.

Date of experience: October 21, 2018
Italy
1 review
0 helpful votes
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TrustedHousesitters has really changed our life! We lost our beloved Pedro a few years ago and started travelling a lot shortly after... We couldn't keep another pet on our own, but now we can give all of our love to hundreds of pets around the world! We have met so many wonderful pets and people so far and plan to meet more in the years to come. And besides, the webiste and the whole thing works smoothly. Thank you so much, Trustedhousitters!

Date of experience: November 26, 2019
Netherlands
1 review
0 helpful votes
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Travelling without worries and my sweetheart cats at home in good hands in their own surroundings: two dreams to be true now since I came upon Trusted Housesitters. A splendid website that even gets better and better, making it very easy to post for and find your match. I've had a few now and all were different and great.
Great concept worked out in a wonderful and customerfriendly way. I am very happy and plan my next getaway with pleasure, knowing that my lovely furbabies will be attended to and as happy as I am.
What a way to go. Thank you all

Date of experience: May 12, 2018
Brazil
1 review
1 helpful vote
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TrustedHousesitters is an excellent plataform. It uses the newest form of participate economy. This plataform is super safe and is the plataform that has the major and best house offers. My first experience was amazing. Thanks TrustedHousesitters!

Date of experience: December 1, 2018

Overview

Trusted House Sitters has a rating of 3.2 stars from 999 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trusted House Sitters most frequently mention pet owners, great way and wonderful people. Trusted House Sitters ranks 1st among Classifieds sites.

service
87
value
86
shipping
15
returns
20
quality
71
+175