Trusted House Sitters
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Trusted House Sitters

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Canada
2 reviews
25 helpful votes
Follow Marianne P.
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We had a german girl who is a digital nomad house sit in Astorville Ontario Canada for 5 weeks. She would not communicate with us once we were away would not answer e mails or phone on whats app. She was completely unreliable our pellet stove in livingroom stopped working and VD would not tell us if it had been repaired. We have used trusted house sitters in the past and had much better housesitters. We did not renew our application

Date of experience: April 20, 2020
Italy
1 review
0 helpful votes
Follow Rossella R.
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I enrolled in THS just a few months ago. Rapidly found the sit of my Dreams and it even proved just the way I expected it to be. It was very easy to select the perfect house/pet/owner/destination through the very detailed profiles THS requires and thanks to the daily e-mails that are sent by the website. IT REALLY WORKS and it gave me a new kind of lifestyle I'll be happy to embrace for a very long time. I most definitely recommend using THS for those who love pets, travelling and making new friends or enjoying some peace. Also... whatever question you have their Customer Service is very quick and efficient in responding. Love it! Thank you THS for making this Genius idea come true!

Date of experience: July 8, 2018
GB
1 review
1 helpful vote
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Good experience
May 16, 2018

We have done seven housesits now with another four arranged. All have been very enjoyable and worthwhile. We did also advertise for a housesitter for our house and were suprised at some of the very inappropriate applicants. I do think that Trustedhousesitters should do some screening of people fegistering on the site. Also customer service has improved recently and this was definitely needed. Finally, the membership is very expensive. However, as we have been using the site alot recently and had very positive experiences, I have no hesitation in recommending it.

Date of experience: May 16, 2018
TrustedHousesitters M. Trusted House Sitters Rep
over a year old

Dear Andy,

Thank you for taking the time to leave us a review and I am so pleased that you are enjoying your sitting adventure via the site. Seven sits under your belt and four more arranged - that is fantastic stuff!

I completely take on board your concerns and as a sitter yourself I am sure that you are aware that we offer a three-step verification process for sitters. The first two levels are included in the membership fee and by gaining these the sitters are passing an identity and address check by out third-party globally renowned provider ONFIDO. There is also an option to purchase an additional full criminal check - all of this information can be found on our Trust & Saftey page.

We understand that everyone (and every pet!) is an individual with different needs and requirements, so if a sitter applies for your sit and they do not have their verification levels, reviews or you do not feel that they are suitable for you. Then you are under no obligation to choose them.

Thank you for the feedback surrounding our customer service - it is something that we pride ourselves on, however, we never rest on our laurels and are constantly striving to improve all aspects of our service.

One of our values is enriching lives, so I am glad that you have had some great experiences - we take on board your feedback about the membership fee and hope that the values shines through with all of the amazing sits that you have attended and the unique adventures that you can not book in any travel agents.

As I said the feedback is invaluable to us and if you would like to discuss any of this further please feel free to contact us at support@trustedhousesitters.com or by using our Live chat function on the site.

Happy sitting!

From the TrustedHousesitters Team.

Ohio
1 review
0 helpful votes
Follow Suzanne R.
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What a Wonderful Service!
September 23, 2020

We have used Trusted Housesitters many times, and they never disappoint us. We have two cats and two dogs, who need medications and dedicated care (the dogs are elderly), and the housesitters have been wonderful and attentive to our pets. Plus, having them in our own home keeps our pets happier (no boarding facilities!).

We will use Trusted Housesitters whenever we cannot take our pets with us - they are great!

Date of experience: September 23, 2020
Spain
1 review
0 helpful votes
Follow Andrea B.
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I started 3 years ago with my membership as a house sitter. First build up my profile so the house and pet owners can get a first impression.
Now I look in the daily news if I have time to do house sits.
And to be honest: it is great! I had the possibility to do house sits in several countries. Highly recomandated for honest and trustworthy people.

Date of experience: July 8, 2018
California
1 review
20 helpful votes
Follow Roslyn F.
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I came home from a stressful trip to find a (what I presume) homeless young couple in my house. All of their belongings were in my living room, as were they. The place was filthy. They ate ALL of my food. They ruined my nightstand and stopped up my toilet. My cat was totally freaked out. All in, their three day visit cost me $700 and I've yet to see any compensation from Trusted Housesitters. They won't even refund my membership even after I told them I had to pay for an Uber to get these two off of my property with all of their $#*!.

Date of experience: June 10, 2022
Australia
1 review
0 helpful votes
Follow Suzannah A.
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One of things we miss most when travelling is the company of a pet. Then we found THS and all this changed. For anything from a couple of days to several weeks we can enjoy living in a comfortable home and looking after a much loved pet. Dogs, cats, fish, chickens, cattle and the list goes on. We love housesitting and this is the best website we have come across for it. The listings have lots of information and photos and the method of making contact is very straightforward. Whenever we have had a problem, we have had a personal helpful reply from THS within 24 hours. Yes, we are big fans of THS, they are helping two animal lovers to thoroughly enjoy travelling the world on a budget!

Date of experience: July 28, 2018
Texas
1 review
0 helpful votes
Follow Bethany L.
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A year and a half ago I accepted my first petsit through TrustedHousesitters, and I've been traveling full-time all over the country and world since. I thought I might just take one year to travel, but I've been loving it so much that I'm on my second year, and not completely sure a third isn't in my future.

Petsitting allows me to travel on a small budget, and as I travel solo, I love how I can get to experience a city or country from more of a local perspective by staying in a home, getting to know the neighbors, and having pets to keep me company and grounded in life.

I love how this platform allows people to trade, whether it's our time or our home/pets. It's a beautiful system. I honestly couldn't recommend it more.

Date of experience: November 26, 2019
Florida
1 review
0 helpful votes
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This is a scam
May 26, 2022

They suck you in saying you will get house and pet sitting opportunities but we applied for over 25 opportunities and got one in a year. And we had to pay for this. Don't be scammed as I did. Then after I canceled, they billed my credit card anyway.

Date of experience: May 26, 2022
Australia
1 review
0 helpful votes
Follow Karen E.
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I have been so impressed with the way the system works, from setting up my own profile as a sitter to looking at possible house/pet sits around Australia (and potentially around the world, although I haven't tried that part yet). When I have needed any assistance from THS staff, they have been immediately responsive and have answered all my questions; the first pet-sit I applied for, I was accepted immediately; all early communications were handled through the website with ease. I have really enjoyed my experience with THS.

Date of experience: November 6, 2018
France
1 review
0 helpful votes
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Unspoiled Spain
July 8, 2018

Dog sitting at Jannics was great, I have enjoyed the walks in the hills, the lovely and lovable dogs, the quiet pace of life, and the surroundings, as well as practicing my Spanish with locals.
Jannic is a lovely person who will welcome you in her house like a few people will. She is a very organised person, knowledgeable and fun.

Date of experience: July 8, 2018
Canada
1 review
0 helpful votes
Follow Tim L.
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We have been using trusted housesitters for over 3 years now and have stayed in some fantastic properties in amazing locations. We have watched beautiful B&Bs in national parks and estates on acres and acres of land all thanks to trustedhousesitters.com.
The site is very easy to navigate and they have all the answers if you have any problems or questions.
We use the site to travel to new destinations and through the site we find the people who are looking for people like us to look after there home and pets.

Thank you trustedhousesitters for all the adventures and we look forward to more to come.

Date of experience: June 19, 2018
GB
1 review
0 helpful votes
Follow N G.
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Best App Ever
March 5, 2020

Matches people who need a free house/pet sitter with people who want to stay in a home for free. It's a win-win for people who love to travel. Use code RAF******* for 25% off your annual fee which is less than the cost of one night in a mid range hotel.

Date of experience: March 4, 2020
Thailand
1 review
0 helpful votes
Follow Zoe D.
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Fortunately I currently live in a popular area for people looking to travel so it's a bit easier to find housesitters/petsitters, at least during key travel times. But, if you're just looking for a random weekend or if you're not in a popular area, it may be tougher to find someone. I have had great success so far with petsitters who came highly rated. The site makes it easy to provide everything in one place with the assurance of help when needed (though I have not had to avail myself of that help). As I've looked for house-sits when I'm traveling, that's been much tougher to find, as there don't seem to be many people using the service or else they've gotten snatched up quickly and if you aren't always on the website looking, there doesn't seem to be a way to get notifications of places available.

Date of experience: November 15, 2019
Israel
1 review
0 helpful votes
Follow Louise M.
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This was my first time using trusted housesitters.
I felt that it is a very organised programme, both on the side of the houseowner and housesitter.
I am very impressed by my first time experience and have now put up 2 further dates.

Date of experience: May 11, 2018
GB
1 review
1 helpful vote
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Brilliant idea!
May 23, 2018

Weve recently found this site and think its such a brilliant idea. Pets get to stay where theyre most comfy and houses are secure while owners are away, and sitters get to stay in gorgeous houses with furry cuddles all round the world.

Date of experience: May 23, 2018
Norway
1 review
3 helpful votes
Follow Marisol B.
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To start with terrible costumer service, I pay the subscription to do not end up paying a private person to take care of my dog, and of course I found nobody to take care of my dog! And they won't refund the money because I put the dates of when I need the sitter! So how I am supposed to know if I can or not find someone? Just save your money and time and don't use this useless website!

Date of experience: July 11, 2018
TrustedHousesitters M. Trusted House Sitters Rep
over a year old

Hello Marisol,

I am extremely sorry to hear that you are unhappy with our customer service. It is something that we pride ourselves on and always welcome feedback as we are always striving to improve. I can also see that you have left the agents that have assisted you with positive feedback, so please it would be great to know which particular areas of our customer service you are unhappy with. This way we can really know where we can improve and assist you better.

In reference to your refund request, we are more than happy to process any refund requests that are inside of our Terms and Conditions, unfortunately, your request was outside of these due to having live dates on your home listing and connecting with sitters via the site.

I completely understand that it can be daunting if you do not find the perfect sitter immediately, however as your dates are not for a few months there is definitely lots we can do to help you find a sitter for those dates. Including following our home listing advice that I can see you have been discussing with the Membership Service Team. Once this is implemented I am sure that you will be well on your way to finding a fantastic sitter for your future house sit.

Please do not hesitate to get back in touch with the team via LiveChat or completing our contact form in the Help Centre. They will be more than happy to continue to guide you in the best way to get the most out of your home listing and membership.

Thank you
The TrustedHousesitters Team.

South Carolina
1 review
0 helpful votes
Follow Katherine C.
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I have had wonderful sitters, responses to questions, ease of using the site, etc. I have recommended Trusted House Sitters to friends from Utah to New York to South Carolina. And they thank me often!

Date of experience: December 2, 2019
Belgium
1 review
0 helpful votes
Follow MarieLaure D.
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Love the smart concept of TrustedHouseSitters, of course, and enjoyed contacts with all petlovers - as I am -; moreover I really appreciated the secure feeling provided step by step by the process of the platform especially the thorough welcome guide once a sitting confirmed.
Just experienced a ***** sitting for a few days in Utrecht. My closer friends and family have discovered TrustedHouseSitters hearing from my experience: the buzz is on!

Date of experience: June 19, 2018
Australia
1 review
4 helpful votes
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Wonderful Wanderings
November 27, 2019

Following widowhood and retirement, I became aware of the concept of house sitting. It has proved far more than a bright idea at a sad time, becoming my way of life for the past two years, worldwide. It is Trusted Housesitters (well named) that has made it possible for me to make marvellous new friends (both human and animal). As I've met new people from Wicklow (Eire) to Bergen (Norway), from Australia's Gold Coast to Kangaroo Island, I've been happy to repeatedly recommend Trusted Housesitters.

Date of experience: November 27, 2019

Overview

Trusted House Sitters has a rating of 3.2 stars from 999 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trusted House Sitters most frequently mention pet owners, great way and wonderful people. Trusted House Sitters ranks 1st among Classifieds sites.

service
87
value
86
shipping
15
returns
20
quality
71
+175