Trusted House Sitters
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Trusted House Sitters

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GB
1 review
0 helpful votes
Follow Ailsa W.
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I was recommended this website after literally YEARS of struggling for petcare whilst I went away. As a result, I chose not to go away, as it was too much hassle/expense. Trustedhousesitters was recommended to me by an old school friend who was living in London. I gave it a try & have now used the service twice. I don't know who thought up the idea, but they deserve a medal!
The service provided has not only allowed me to go away, but it has generated a WHOLE NEW LIFE! I have bought a property in France & have been able to slowly follow my dream of going to live there. Without the help of the house sitters, I would never have been able to afford the cost, not to mention the peace of mind I've experienced with the carefully vetted animal lovers. So THANK YOU SO MUCH to trustedhousesitters I owe you a LOT! Keep up the good work. Not only will the move enhance my life but it will do the same for my three dogs, creating more space for them inside & out in a wonderful rural setting...

Date of experience: May 11, 2018
GB
1 review
0 helpful votes
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Great website
August 21, 2018

Great website to use. House sitting allows you more time and flexibility in your travels. It's good to be a part of a community rather than just a fleeting visitor.

Date of experience: August 20, 2018
Spain
1 review
0 helpful votes
Follow Birgit P.
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We have a dog and 3 cats and some small animals and we love to travel. This is the perfect solution for us. We have had 3 perfect sitters, and one time a sitter who wanted to leave earlier. THS customer service was directly available to help find a solution.
The problem is how to select a sitter, and if they cancel or leave early, what do you do?
Of course you choose some one with many good reviews. This makes it dificult for new members to find a house sit. This is not for people who are looking for a cheap holiday. For house and pet owners it is the best solution I found so far, if you can accept that strangers live in your house. It helps if you have a nice house in an actractive area, alltough you will always worry that your selected house sitters change their mind. I would recommend a lot of communication before and during the house sit.

Date of experience: May 1, 2018
Texas
2 reviews
0 helpful votes
Follow Susan M.
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These "fur babies" and their owners are awesomely sweet, nice and loved the time I got to spend with their pets. So well behaved were the dogs and cats just so happy for your love. 5 star experience!

Date of experience: October 24, 2018
GB
1 review
0 helpful votes
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Brilliant Idea
June 3, 2018

Had a great time visiting all the places, staying in beautiful homes and enjoying the company of adorable animals. Definately recommend joining trusted house sitters, Ive never regretted it.

Date of experience: June 2, 2018
Australia
2 reviews
2 helpful votes
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A wide range of goods, reasonable prices, attentive, polite and knowledgeable staff. I've been using the store's services for many years, and I'm very satisfied with everything.

Date of experience: June 24, 2022
Illinois
1 review
0 helpful votes
Follow Susan B.
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I've used trusted housing terms at least 20 times and not yet had a bad experience. I've met wonderful people from around the world who have taken loving care of my cats and home. Yes

Date of experience: March 7, 2020
Texas
1 review
0 helpful votes
Follow Warren S.
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TrustedHouseSitters provides round the clock animal care in a pet's home environment. That sets them apart from other pet sitting services. It is an important addition to the reputation economy.

Date of experience: February 16, 2020
GB
1 review
7 helpful votes
Follow Natalie H.
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This site didn't provide any sitting opportunities in the whole year, even though I spent £89. Even after cancellation of my annual subscription and change of credit card it was debt again.

Date of experience: August 30, 2019
Doug B. Trusted House Sitters Rep
over a year old

Hi Natalie,

Thank you for your review and comments.

Once a subscription has been cancelled we would not charge you again, so it does sound as though you may not have cancelled your subscription at this time.

We are more than happy to look into getting this resolved for you, if you contact our Membership Services Team they'll be more than happy to speak with you and get this resolved.

We look forward to hearing from you.

Doug
Membership Services Operations Manager

GB
1 review
0 helpful votes
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Simply the best!
August 20, 2018

Daily emails with all house and pet sits available. Put in country order to help find a sit quickly. Answers your questions quickly and promptly if you should have any problems.

Date of experience: August 18, 2018
GB
1 review
22 helpful votes
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Despite not being able to use the service (global pandemic) they refuse to refund you. This is a clear indication of them not caring about people or pets
Stay well away

Date of experience: June 29, 2020
Vermont
1 review
0 helpful votes
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A Godsend!
November 24, 2019

I live in a semi-rural area where it's very difficult to find local pet-sitters, especially anyone willing to stay in my house while I'm away (everyone here has their own homes and pets to tend to). I have 2 people-loving, indoor kitties who need plenty of playtime, affection, and a somewhat thoughtful approach to their diets. Since bringing them home 3+ years ago, I've hardly gone away because it's been so hard to find someone. Since joining Trusted House-sitters, I've gotten away twice, once for a long weekend, and most recently for 2 weeks. Both times I received several inquiries in response to my listing, and selected people with a track-record of 5-star reviews and a nice rapport over Skype. Both times I felt completely confident that my home and kitties were in excellent hands. The house-sitters were highly responsible, conscientious and reliable people. I received daily updates and photos, and came home each time to a perfectly tidy house and very contented kitties who seemed to adore the sitters. There's a bonding experience that happens all around-- the sitters practically become part of the family.

It's actually surprising to see any negative reviews for this site. It's possible that I've been fortunate to find great sitters because I live in a somewhat desirable vacation destination, at least for certain times of the year. My sense is that the sitters are people who enjoy traveling (and pets) and are joining this site in order to explore interesting places without having to pay for accommodations. That may be something to keep in mind before paying the membership fee.

Date of experience: November 24, 2019
Washington
1 review
12 helpful votes
Follow Catherine P.
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I can not support TH for any potential house sitter! I did stellar care for dozens of happy homeowners in Mexico, US, Canada and Costa Rica. I sent many dozens of people to the site and got them ALLOT of business. Many people signed up with them on my recommendations. For two years. Then I had the house-sit from hell. It was complicated, but basically, a rat-infested home, owners that lied and manipulated, and then abused my services. WARNING TO ALL HOUSE-SITTERS: THEY WILL SIDE WITH THE HOMEOWNER NO MATTER WHAT. PERIOD. Despite volumes of proof from my end, photos, emails, etc, TH after years of my service, cut me off. I can not access my contacts, my data, and all my prior homeowners can not reach me though the site. A total nightmare. Support at TH is worse than bad. I DO NOT RECOMMEND TRUSTED HOUSE SITTERS UNDER ANY CIRCUMSTANCE. To elsewhere!

Date of experience: May 22, 2018
TrustedHousesitters M. Trusted House Sitters Rep
over a year old

Dear Catherine,

I am really sorry to hear that you remain dissatisfied with the outcome of our recent complaint investigation. We hope that any issues that arise during a sit can be amicably resolved between members and we are sorry to hear that this was not the case in this situation.

It is simply not the case that complaint investigations are favoured to the side of a Homeowner. I can assure you we always thoroughly investigated complaints in a fair and unbiased way, taking into consideration information and evidence submitted by both sitters and owners. In this case, we were able to see that the owners listing was accurate as was the information provided regarding internet speed.

Unfortunately during the course of any investigation if there is clear evidence that a direct breach of the Code of Conduct has been made by any member then we are left with no choice but to suspend that members account. This would be the same process if the member was a sitter or an owner.

We never take the decision to suspend a member lightly, however, I am sure that you can appreciate all members need to abide by the Code of Conduct in order to keep the community a place of trust for everyone.

It also seems that some of the information in this review does not correlate with the information supplied during the complaint case. We would always recommend that all information and evidence is submitted during the complaint investigation so that we can make a fully informed decision.

We really appreciate all recommendations from members - As a thank you - we have a 'refer a friend' reward - which is 2 free added to your account for every new member that signs up using your unique code! However referring members still need to abide by the Code of Conduct that they have agreed to, to make sure that the community remains a place of trust.

Once again I am sorry to hear that you remain unhappy with the outcome of this complaint and please feel free to contact me directly at support@trustedhousesitters.com FAO Carla if you would like any more information regarding this.

Best Wishes

Carla
Membership Services Operations Manager
TrustedHousesitters.

GB
1 review
0 helpful votes
Follow Sousa H.
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I've been housesitting for just over a year now, and have loads of wonderful memories to treasure of beautiful homes, areas to discover and wonderful pets to live with.
The THS setup is easy to use both for hpuesesitters and the home owners. What a brilliant idea this is!

Date of experience: September 30, 2018
Slovenia
1 review
0 helpful votes
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This is a fantastic platform helping pet owners find reliable and caring pet sitters. It has changed our lives and allows us to travel with peace of mind, knowing our cats are well cared for.

Date of experience: May 9, 2018
California
1 review
0 helpful votes
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Sanctuary in Austin
September 18, 2018

Elizabeth and Dean have a beautiful home filled with lots of love and creativity. There is cultured and whimsical art everywhere. Elizabeth's since of humor shows up in her art. Dean has made many beautiful pieces of fine furniture throughout the home. What Elizabeth and Dean have created is a magnificent, immaculate, and elegant sanctuary.

The home is located close to Lake Travis in a quiet, private neighborhood. There are lots of cedar and oak trees making the home a peaceful, enchanted, and secluded setting.

The kitchen is well stocked and modern with every necessary utensil.
The Spa turns into a waterfall and night and makes a wonderfully pleasant water sound.

Even though we were welcome to use any part of the house, we mostly enjoyed hanging out in the "Outdoor Room" with Sofi.

Sofi is well behaved, calm, fun, sweet, playful, and the cute regal lady of the house and yard. She loves to play Frisbee. She chases her tail when excited and sometime catches it! A real darling that just wanted to be where we were.

Elizabeth and Dean are meticulously organized so it was easy to find anything we needed. Elizabeth and Dean are stable, easy going, kind, caring, thoughtful, generous, and intelligent. They welcomed us like kindred friends making every effort for us feel comfortable and welcome in their home.

Every possible amenity for our comfort had been carefully thought out and tastefully provided for. There is even an "any device" charging station in the kitchen. Every possible contingency is considered and planned for; they thought of absolutely everything.

Date of experience: September 17, 2018
Canada
1 review
0 helpful votes
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As with most good things in life - 'you get back from life what you put in to it' - and this is very true of OUR experience with 'Trusted Housesitters'. Every house-sit, from our first in Sandy, OR 2-1/2 years ago to the latest one last week in Victoria, BC, has been a delight. We have had multiple call-back sits with four of our TH house-sits, each of which have resulted in exciting new friendships.

Date of experience: May 29, 2018
Spain
1 review
0 helpful votes
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A really useful site
November 26, 2019

Trustedhousesitters is a really good idea, and seems to be working perfectly well, so I guess it's run by professional, serious people. I am really happy using it.

Date of experience: November 26, 2019
Canada
1 review
0 helpful votes
Follow Michael B.
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Access to homeowners around the world looking to get away who need their pets cared for. Trustedhousesitters is a well structured website that can really open your world

Date of experience: August 21, 2020
GB
1 review
0 helpful votes
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I had a lovely weekend in the Welsh countryside away from it all, with two beautiful dogs who were no trouble at all.The house was lovely and i felt very welcome and comfortable there.

Date of experience: July 16, 2018

Overview

Trusted House Sitters has a rating of 3.2 stars from 999 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trusted House Sitters most frequently mention pet owners, great way and wonderful people. Trusted House Sitters ranks 1st among Classifieds sites.

service
87
value
86
shipping
15
returns
20
quality
71
+175