TrustedHouseSitters does a wonderful job, and the site just keeps getting better. We have experienced dozens of wonderful pet-sits.
I just completed my first sit with Trustedhousesitters.com and it went great! I am looking forward to more experiences.
This has been a fantastic site for us. We have had wonderful house sits, great pets to care for and super people to meet. Highly recommended.
We have completed five and each one was special. We can hardly wait for our next one it is amazing journey, Thank you Trusted House Sitters
After considering housesitting for a while, I decided to sign up when I saw how many properties were available on the map. But, I wasn't able to see exactly how many people had already applied until after the payment. If I had known the competition, I wouldn't have signed up. After two months of constant applying without success, the map still shows 88 available properties in my 'area' but zoom in, there's only 10. And all of those already have 40+ applicants. Every part of this company is to trick its customers. False marketing and a highly deceptive interface tricks people into signing up. And today when I signed in, I had no option but to agree that I accepted the way they use my data in order to continue to use the site. No option to decline. Read all the other reviews on Trustpilot and a housesitters will always write a long response to negative reviews, of which there are more 1 star than 5 stars. Ask yourself why a company has to invest so much time and money into hiring staff to respond to so many bad reviews to defend their image. My experience is this: Long term users with solid reviews built up over years who have used and had success on the website for years will continue to have success and say it's wonderful. New users without the reviews will face the competition, probably won't have any success finding a housesit and won't get anything from the website after they have taken your money.
I can't wait to check the site every morning for new sits. I plan on using TRUSTEDHOUSESITTERS for a very long time. Easy to use and prompt problem solving for any tech issues. Five Star+ company!
We've met some amazing pets. Stayed in some fabulous homes and explored places we'd never have visited otherwise
Absolutely worthless website. Customer service is terrible. Refused to refund my money. I paid $100 for absolutely nothing.
Hi Karen
I am truly sorry for your dissatisfaction, however this review is just not accurate, if you are eligible for a refund, we are very fair and open to listening to reasons why our valued members may want to leave the community, and would never refuse this for eligible accounts.
Like anything however, if your request is not possible in line with the conditions of the membership, agreed to when joining, occasionally a refund may not be possible, if the site and its services have been used. When this is the case, we have a team of people that are available to assist members in ensuring they do get the success from their membership.
Many Thanks
The TrustedHousesitters Team
I've had two international sitters flake on me. The first just ghosted me and the second -after I contacted them to arrange a time to meet - informed me that they had opted for another sit that suited them better and that that I would 'manage to get someone else'.
Of course I complained. What were the result of my complaints? For me - incandescent rage and little else. For the people who let me down - who knows? One titanic flaw of the site is that there is absolutely no ability to review sitters - other than those who have completed a sit. It is impossible to inform other users - in an open and honest way - about the people who fail to commit to a sit. There is a wall of silence, so as far as I know the 'non-sitters' can just keep on not showing up for sits, letting people down and ruining vacations... Or maybe they can't? Another huge flaw is that there is never any follow-up to let you know if there had been repercussions on the site for the offenders made by the powers that be.
Currently you are only able to review people who have completed a sit (rather than those who don't and break your heart) - so for all I know, the people who left me hanging are still doing sits and receiving 5 stars. So even though people are 'verified' to sit and reviewed after they have finished - whatever rubbish they choose to dish out beforehand is unrecorded in an effort to protect their personal details.
So be warned! If a sitter fails to materialise, your complaints end with the person you chat with and despite the fact that they are always delightful people - if you've been wronged you have no recourse whatsoever and you never hear what has happened to the 'offenders' either way.
Hi Jonathan,
Thank you for your review and comments, I am pleased to read that you have had the opportunity to speak with some of our helpful Membership Services team.
Initially, I am sorry to hear that you've had two sitters cancel their sits with you. This is something that we take very seriously. Cancelling sits where there isn't an exceptional circumstance, is a direct breach to the Code of Conduct, and Terms and Conditions, and should we find any member doing this, there is a real chance that their membership will be removed from the site.
We take every situation on a case by case basis, and I would not want to discuss the particulars of these scenarios on this public platform with you. Please do be assured that we take the appropriate steps with any sitter who has found to have cancelled a sit, and I would be more than happy to discuss the potential outcomes of breaching the Code of Conduct with you in a general sense, as well as speaking on the particulars of your two cases as well, should you wish.
The review system is designed to review sits that have taken place, so you are correct in stating that you cannot review a sitter who has not sat for you. However, the feedback and review system is an area that we know needs some improvement, and this is something that we are looking to bring onto the platform.
If you would like to speak on our processes, and recourse in the event of cancellations, please do get in touch with us, and I'll be more than happy to have a conversation with you.
Kind Regards,
Doug
Membership Services Operations Manager
We like to travel but we love our dogs too. We have used sitters from TrustedHouseSitters.com five times and each time has been a success.
Very pleased with my first experience navigating through the site. Many applications were sent and found a great sitter very fast. Thanks a lot
Great people to work with. They are very responsive to questions and have an organized website. I am looking forward to my next visit.
In every house sit we have done, we have met great similar minded pet owners, with the main focus being the care and love of animals.
Wouldn't let me cancel and get a refund for the rest of the 9 months which is why I am giving it 1 star
Hi Tim
Thank you for taking the time to post this review.
The Terms & Conditions of the membership subscription, that are agreed to at the time of joining, do clearly state that the refundable period should you change your mind, is within 14 days of joining, as long as the site and services have not been used in this time.
I am afraid it is not possible to be eligible for a refund past this date, I am sorry to see you are dissatisfied however.
Many Thanks
The TrustedHousesitters Team
Love this site to find housesits, had an amazing time in Malaga looking after some gorgeous donkeys and cats! Looking for my next one!
Our pet and home have been looked after so well by trusted house sitters through Trusted Housesitters. We can go away with no worries.
Trusted house sitters are excellent, very proffesional and easy to contact.
I would have no trouble in passing on their details to others.
As a first time sitter site is easy to navigate around. Ths has lots of people requiring sits. Definitely worth a try.
Our first sit was beyond amazing! Thank you, Cherry for letting us take care of your fur babies as well as get to know both you and your husband.
Kate has a great apartment and her 2 tabbie cats Archie and Lucy are amazing cars! We loved every minute.
Overview
Trusted House Sitters has a rating of 3.2 stars from 999 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trusted House Sitters most frequently mention pet owners, great way and wonderful people. Trusted House Sitters ranks 1st among Classifieds sites.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sam
I was very shocked and saddened to read this review, and you have felt this has been your experience to date. I would appreciate the opportunity to address the points raised with you directly, but will respond on this forum, in the hopes of being able to shed sufficient light on the points you raise.
We have many many thousands of house and pet sitting opportunities available in 130+ countries at any one time, with new properties and opportunities being listed every day, sometimes hundreds of new ones a day, so the chance of every sitter finding their perfect sit is fantastic, if all of our guidelines and advice is followed, and all of the features and tools we offer are taken advantage of We have a 24 hour Membership Experience team available on the phone, live chat and email all ready and happy to talk all members through every aspect of achieving success within the community.
Please note our community of house and pet sitters is not based on a first come first served basis, as despite the more popular sits with quite a few applicants, you may have been the perfect match and sitter for those owners, there is no correlation between the amount of applicants and success necessarily, as your profile, references, experiences, background etc may be exactly what that owner is looking for. So never let you put this off.
It is the case that we cannot and do not show the latest sits and the full information relating to that sit, to non members, much like anything else of this nature, it is only possible to access our full information and product and community of listings once you are a full member, this is also for the security of the owners home information.
I would be very keen to hear from you with the specifics of you area and the discrepancies you mention with the results, as this is not something I am aware the site does. However what it does do for the security of members home information, is show the larger area the sit is available in, however I am not aware of any issue with changes to the opportunities when you scroll in, but I am keen to investigate further.
I would like to categorically assure you we do not have any part in trying to scam or deceive our valued members, and have over 8000 5* services reviews on the independant review site Trustpilot, we are all extremely passionate about our online community of pet and travel lovers, and the altruistic ethos of the nature of the platform we provide, to facilitate the worldwide house and pet sits. We care about our members experiences, and want them all to be fantastic and as we receive so few negative reviews, that when we do see one these are always responded to quickly to ensure the full facts are being shown and to see if there is anything we can do to resolve anyones dissatisfaction, we are always wanting to investigate further and ensure we are adapting and learning from our member feedback.
In line with the recent Europe wide legislation changes for handling customer data, the new Privacy Policy surfaced on our site requires mandatory acceptance to be able to proceed and use our site and service. This is not something we can allow potential members to opt out of, nor can any company that processes and stores customer data.
I am confident we can turn your experiences around, given the chance and really work with you to ensure your profile is as attractive as possible, and that you are using your membership to its fullest.
Thank you
Vicky
Head of Membership Services
TrustedHousesitters