We joined Trusted House Sitters last year as we knew that we were going to be in-between accommodations and we thought that this may be a good way to help people look after their homes while they are away and avoid hefty hotel bills while we waited for our house sale to go through.
It was £80+ to join for the year and we were assured in the literature that the website was audited and everyone was vetted.
The site was horrendous to navigate. Many adverts for sitters were left up even when the position had been filled. Home owners got back to me late as they said that my messages were not showing up in their inbox. When I flagged this up with the site, they said there wasn't anything they could do and to keep trying. We kept missing opportunities with lovely homeowners who were looking for reliable sitters (like us) because the site was faulty and then it looked like we were being unreliable! When I asked for a refund as we were not able to communicate with the homeowners without technical difficulties, they said that it was not part of their policy. We didn't end up sitting ANY houses for them. I have since seen that they have sent people of disrepute and with criminal conviction to homeowners houses as a match! When we couldn't even get the email connection working correctly! A total waste of money and zero customer service or help via the site owners. COMPLETELY AVOID AS A SITTER AND A HOME OWNER!
Our first experience was the greatest! Great people, wonderful pet. We can't wait for the next ones.
A very helpful connection between people who want to look after other's homes and thus allowing others to leave home with peace of mind.
Great site with interactive reviews and welcome kits that come in very handy when preparing to house sit for a homeowner. Highly recommend the site.
I have enjoyed some travel, met nice people and many lovely animals. This is a wonderful way to open yourself up to new experiences!
It is a great way to be contacted with home owners, that are looking for people to house sit and look after their babies.
I was amazed how easy it was to obtain my goal of pet sitting around the world! Trusted House Sitters support excels!
I have 11 house/pet sits under my belt both domestic and international. Every single experience has been outstanding. I highly recommend them.
This made my 5 week international travel worry free as I knew my home and cats were in good hands, great service!
We are very happy users of the TrustedHouseSitters platform, and have entrusted our 3 cats and house to trustworthy sitters. Highly recommended.
I am so glad I found this amazing service and site that connects me to hundreds of sits all over the world!
It is such a comfort to leave home knowing that your beloved pet is being taken care of by responsible loving humans.
We have been able to travel to so many wonderful places (London, Vienna, Zurich, Vancouver Island, San Francisco, etc) because of this site and have met lovely people each time.
Love the flexibility this app allows. Can pick and choose. Able to do it in different locations and cities. Very fun.
Fantastic website and service! We found such a lovely couple to look after our home and animals! Highly recommend using!
My subscription was taken without the promised notification
Now cannot get through to customer services and no reply to email
Hi Wendy
I was sorry to read your dissatisfaction in this review, this is certainly not the norm and never our intention.
Please note we do have a 48 business hour turnaround to reply to emails, and you can also contact us on the phone or on live chat. If you could ensure you have emailed us on support@trustedhousesitters.com, I will look out for your email.
I can categorically confirm we never debit any cards without notification, these are all automatically sent 14 days before the subscription is due. Maybe check your junk, spam, promotions or social email folders, as your email account may have diverted the email into there. All of our confirmation emails sent at the time of joining, explain our membership is on a subscription basis, with detailed instructions on how this can be cancelled at any time, within your account settings online.
Thank you
The TrustedHousesitters Team
Great website but some of the homeowners were very racist. Had to delete due to this. Please use with caution
What a great way to explore and really learn about a place. I get the best of every world while living in comfortable homes and playing with pets.
I emailed TH a week ago to cancel my membership. I'm within 14 days of signing up and haven't used the service and have emailed them 4 times with no response, tried using live chat with no response and had no answer through phone. I see that they seem to answer these reviews so hoping to finally get through to someone.
This service is not what it seems. As advertised to travellers it seems like a great way to meet people and see new places while getting to look after some cute pets, but there are a lot of applicants for the few places, and as the hosts are wanting specific dates to be looked after it doesn't really fit with travellers.
For one thing theres at least 20 other people applying for the same house and if you are successful you need to be at their home at a certain date etc, so for people travelling on a budget it's actually probably going to be more expensive to get to certain places on specific dates, which are super random and sometimes months away. This is sort of obvious now that I've had a change to actually see the inside of the House sitter process, and maybe it's just because I'm in Australia, but it just doesn't suit my way of travel and I feel like it's advertised as something a lot more traveller friendly. I think that's a fair reason to cancel and be refunded, so I don't understand why no one is getting back to me, I'm sure it's because I'm asking to be refunded and they will say next that I'm out of the 14 day period because they have failed out get back to me. Seems very much like a scam and I certainly won't be recommending this site to anyone.
Please, can someone get back to me regarding this?
Thanks!
Dear Jenn,
Thank you for your review regarding a refund request. Unfortunately, I am unable to find your account with the information provided in the review. I would like to assist you further with this so please email me at support@trustedhousesitters.com FAO Carla and once your request is received then I can look into this for you.
I am surprised to hear that you have not managed to reach us via any of our channels, especially as live chat is the quickest method to contact us on. Please be assured that once I have your registered email address and full name then I will be able to locate any communications with us. If you are eligible for a refund as per our refund procedure then we will certainly get that processed for you when we have received your request.
I am always keen to help new members get started on their sitting adventures and we are posting approximately 100 new sitting opportunities per day in over 150 countries worldwide. Australia being one of the largest opportunity bases.
I am more than happy to assist you when searching for suitable sits and there are many sits currently available with no applications. The great thing is that how the application process works is that the owners choose the most suitable sitter for them and their pets - it is by no means on a first come first served bases. In fact, the most recent applications appear at the top of the owner's inbox!
The dates are also often negotiable with the owners, with many sits accommodating the sitter arriving earlier for a handover. Once you have connected on the sit then you and the owner can make the arrangements that suit you both the best!
There are more tips that I can give you when you get in touch and I look forward to hearing from you so that I can assist you further.
Carla
Membership Service Manager.
This site provides so many wonderful opportunities and makes it easy with both their online website and phone app!
Overview
Trusted House Sitters has a rating of 3.2 stars from 999 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trusted House Sitters most frequently mention pet owners, great way and wonderful people. Trusted House Sitters ranks 1st among Classifieds sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi There
I will try to address each point you have raised:
Could you clarify to us on support@trustedhousesitters.com where you were seeing on the site, assurances everyone is vetted? As this is not the case. We are the first house and pet sitting organisation in the world to launch a global solution which offers three levels of checks and verifications for registered house and pet sitters. Each level of verification for the sitters is optional, however most choose to undertake this as it ensures more success.
When you say the advert for sitters were left up, to confirm all sitter profiles remain available on the site at all times, even when they are confirmed and chosen for a specific sit, as they can apply for as many as they want to. The owner listings do not stay available for application on the site, once a sitter has been chosen and selected and booked, that listing opportunity with live dates, then becomes unavailable.
We are not aware of any recent issues with the online messaging, one explanation for this could be, that each time a online message is received, the site sends a automatic email to the members personal inbox, advising them they have a message, and it is possible their own email provider was marking these transactional emails as junk or spam. Rest assured if there was a wider issue with the online messaging, we would be aware of it and would take immediate steps to rectify it as we have a 24 hour technical team at HQ.
Our refund policy as agreed to at the time of joining, is as long as the service and site has not been used, a refund can be issued within the first 14 days or joining, however we find most of the time, we can assist and guide the members issues to success, if given the chance.
Many Thanks
The TrustedHousesitters Team