Great customer care and caring staff. My first experience was terrific - the people were incredibly hospitable and made me feel right at home. The Dogs were well behaved and fun what more could you want? I highly recommend (and have often) TrustedHouseSitters a true win - win.
Mark Schiavone
Prescott AZ
I found this site quite a while ago but it wasn't until seeing a house sit in the city center of Stockholm that made me sign up. I love to travel but in order to get reviews, did sits closer to home. Each experience has been wonderful and the home owners, even better. It really helps to have the reviews to get an idea of what you're headed in to however, I've mostly sat for new members. I'm looking forward to doing future sits in Norway, Sweden, anywhere and everywhere. I'm completely happy with this site. (Attaching photos from my fun sits.)
Our first experience with TrustedHousesitters has been great. The site is easy to negotiate and communications were good. The couple we chose did a fabulous job and I would definitely recommend this service to others.
My friend and I just returned from doing our first house and pet sit. The people we sat for were lovely and their home was clean, modern and beautiful. The cat was great! The owner kept in touch with us over the 4 day sit, which we appreciated.
We chose to start locally in order to get some reviews and already we are receiving more requests. I have read the other recent comments on site jabber and I feel for those who have had a bad experience with their sitter. There are good people out there! Both owners and sitters. I do not agree that Trustedhousesitters should remove a review. (If this is the case, as it is not fair to owners, or to good sitters).
Carla
Since returning to Trusted House Sitters recently (member since 2012) my experience has been very good.
We have been offered most of the house sits that I have applied for and we already have bookings up till the end of January 2019. One house owner has booked us for four different periods totaling eight weeks.
Its a major decision to trust your home and loved pets with strangers but the reference, review and application process seems to work very smoothly.
Ron & Joyce
There is no good way to reach this company. The phone number goes straight to voice mail and it took 6 days to get a response via email. Understand that they offer NO guarantee that you will find an acceptable sitter. Their terms say that once you have placed an ad, you give up your right to a refund (why in the world would you request a refund before you've tried a product?) We have a really cool home in a very popular area and received 4 applicants for our sit. I'm pretty sure one was mentally ill, and another one homeless. Two of them were ok, but not really qualified besides being warm bodies. We needed more experienced people to manage our home and pets. I think this concept is a great idea, but if a consumer ends up not using the service, they should be entitled to a refund. I think the company is based in the UK, because this type of customer service does not fly is the US!
We love the site and have had many positive, if not perfect (!), experiences so far as house sitters.
The only feedback I would have at this point (members for over 4 years and 7 sits completed) is for home owners to be required to respond to an application within 2 or 3 days with SOME kind of personalized reply (not a copy and pasted template). The reason is because when applying for a house sit the house sitters are working with scheduling: arranging multiple locations/times/transportation/flights etc so it would very helpful to know one way or the other if you are considered a or not for that house sit. Often an application can go unanswered at ALL and the applicant is left waiting and wondering. Perhaps some kind of point system or requirement or rating for the home owners in terms of response times could be added to their profile/listing ("this home owner usually replies within 1 hr, 1 week, 2 weeks or more etc)?
I'm just home after yet another sit with Trustedhousesitters. I only wish I'd have joined sooner. I'm hoping that by the end of 2021 I'll have visited every county in Ireland and had a lot of fun along the way!
Taking care of 12 animals may seem overwhelming, but not with this home. The 4 dogs are large but very easy and loving. The 2 cats are super affectionate. 5 Hens are mostly on auto pilot and the 1 tropical no issues. I'd sit again in a heart beat.
Penny is a lovely cat, nice and cuddly likes lots of attention which I was delighted to provide. Her mom Lindsay and her partner are kind and helpful. Location is convenient, just 15 minutes walk from a large shopping centre or you can take a bus just outside the door that will take you there or in to Central Perth. Really enjoyed the sit could have stayed for at least a month!
Overview
Trusted House Sitters has a rating of 3.2 stars from 983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trusted House Sitters most frequently mention pet owners, great way and wonderful people. Trusted House Sitters ranks 1st among Classifieds sites.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Classifieds Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Michelle
I want to thank you for taking the time to leave this review, but was very saddened to hear this has been your experience to date. This is never what we want, and are very keen to assist where possible, as we want all of our valued community members to be happy, as we know this solution really does work. We have facilitated millions of nights of home and pet care, keeping pets happy at home and some life changing experiences for our members.
I am sorry to hear you have struggled to contact us, we have a 24 hour Membership Experience Team, available on the phone, live chat and email. We strive to get back to all member enquiries within 48 business hours, however during very busy periods there might be a bit more of a delay. I would be shocked to learn you had not managed to contact us at all in a 6 day period, and keen to investigate this further, if you contact me directly.
We do not state and never have had a money back guarantee or a try before you buy policy, in our Terms of Service and in regards to refunds, so I would be keen to understand why you think this is the case, we are always extremely transparent, and all of our conditions are available prior to joining and agreed to by each member at the time of joining. However what we do offer, is a wealth of knowledge and experience, a true altruistic approach to the ethos of our community, many FAQs, Blogs, information, advice, guidelines and a full team of experienced sitters and owners, in our Membership Experience Team, to concierge and facilitate every member to success. The overwhelming majority of members achieve success, if our guidelines are followed.
I am keen to be able to liaise with you directly in this matter, take a look at your listing to ensure you have every chance of securing a fabulous sitter. Do not hesitate to get in touch if this is something you would like. (support@trustedhousesitters.com FAO Vicky)
Many Thanks
Vicky
Head of Membership Services
TrustedHousesitters