• Trustpilot

Trustpilot

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Overview

Trustpilot has a rating of 1.2 stars from 1,096 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Trustpilot most frequently mention customer service, bad experience, and integrity team problems. Trustpilot ranks 154th among Internet Safety sites.

  • Service
    452
  • Value
    359
  • Shipping
    196
  • Returns
    200
  • Quality
    363
Positive reviews (last 12 months): 3.6%
Positive
4
Neutral
1
Negative
107
363
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How would you rate Trustpilot?
Top Positive Review

“I need risk free code”

YEASMIN Y.
6/13/24

Quotex Is one of the best paltform for binary trading.It's very easy to use for everyone even the beginners can understand all the functions. I have been using it for 3+ months. I am loving this platform very much now.Here you can trade forex, currencies, stock and plenty more options. You can easily make money in this paltform.

Top Critical Review

“Despicable company to deal with!”

richard s.
10/17/24

Got trapped into a further years subscription at a 60% price hike. Didn't receive renewal prices until i was inside the 30 day cancellation period, enabling them to charge whatever they wanted. Avoid!

Reviews (1,096)

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Reviews that mention popular keywords

trust pilot (179) review site (94) email address (18)
Thumbnail of user jonathanl707
1 review
1 helpful vote
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May 30th, 2022

I submitted three negative reviews, each one after the other was taken down by Trustpilot, for the Leaf Filter. I submitted the proof each time, even recent confirmation emails from the company showing I was a current customer. The company even came out and fixed a problem I had with the product after Trustpilot denied me. Trustpilot said I could not be verified as a customer each time, even though the initial contract was sent (still within the time frame of the contract), active payments for the product were shown and a recent email from the company was forwarded to them. When I asked to speak with supervisor, they never responded.

Trustpilot representative were as follows:

Manuel S. (Trustpilot)
Apr 12,2022, 12:58 GMT+2

Molly D (Trustpilot)
Feb 12,2022, 15:30 GMT+1

Tip for consumers:
Don't use trustpilot

Service
Quality
Thumbnail of user douglasb346
1 review
0 helpful votes
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July 16th, 2020

7/3/20 purchased a Sig Sauer Romeo5 rifle sight. Thought it was new, no box no warranty card, and no tork wrench. The seller said all sales are final won't allow a return. Contacting ebay is difficult(covid19).

Thumbnail of user gloriad63
1 review
3 helpful votes
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May 28th, 2018

This company purports to be independent but if you publish an objective view of your experience with a company, they will publish it and then remove it at the request of the company. The company concerned will do their utmost to fix things so that only positive reviews are published and this platform colludes with the process. It seems if the company puts pressure on them and they give in. I dont think many people are aware that this independence is an illusion so if a company is honest enough to respect buyers/customers right to write about their experience the review stays on. If it isnt and it asks trusted pilot to remove it. They will. All in all, you have to be careful. This is not as objective as it would appear. When I contacted them to explain my experience was genuine and sent them proof, they still found a way to stop my review being published.

Thumbnail of user andyj275
2 reviews
0 helpful votes
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November 2nd, 2023

I used to trust TrustPilot, but when I posted the following review about Traveldecorum, who are a paid client to TrustPilot, they refused to post it and asked for more information. No wonder that when I consulted TurstPilot before transacting with TravelDecorum, I only saw positive views. Now, I question TrsutPilot itself. Sad at the demise of a trustworthy site at the hands of paid customers.
Your review: Traveldecorum.com
Rated 1 out of 5 stars
This is not a travel booking site
This is not a travel booking site, but an offline travel agent. They show better prices than airlines, take the payment and then tell you that they will try to get you the tickets. Most often, the prices move in that time and you end up paying extra. They also refuse to accept your request for immediate refund.
Ideally, they should not be listed on flights.google.com and should feature in travel agent category where they may be useful to some.

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Thumbnail of user stuartt101
1 review
1 helpful vote
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October 4th, 2022

They remove reviews to appease the businesses they pretend to review.
Don't believe me? Try and leave a negative review on a legitimate transaction and see what happens.

It wouldn't be so bad for a business to be dishonest if their business wasn't the review of other businesses. Truly, these people are utterly lacking in principles or morals.

Tip for consumers:
They are a review site who lie. No content on their site can be trusted to be accurate.

Products used:
Reviews

Service
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Thumbnail of user rh717
1 review
2 helpful votes
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June 20th, 2022

Follows companies and dont listen much to the little guy, i have proof, they just cut me off whe complaining about a company and the way they handle things, i hade to id myself to trustpilot, still when the company wanted my data i refused, trustpilot knew who i was... they just shut me down so no. Those ( Trustpilot) in my experience cant be trusted and just do stuff in their own intrest.

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Thumbnail of user khaledg16
1 review
3 helpful votes
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May 19th, 2023

Trust pilot removes any negative comments, all companies scores high because they are selective.
Trust pilot supporting bad companies and the reviews dies not reflect facts.

I will think many times when any company scores hight on Trust pilot

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Thumbnail of user arturasm
2 reviews
6 helpful votes
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July 22nd, 2022

If you use the free service of Trustpilot - you are in trouble. If you will get negative reviews made by competitors, they will just ignore things instead help you to solve them. They are just a content aggregator, and reviews are used to help to go up in search engines! What is the funniest fact about TRUSTPILOT? They do not allow to leave comments about their business on FACEBOOK, GOOGLE or any other popular website... sounds dodgy right? Learn from my mistakes. Avoid this trash company!

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Thumbnail of user jj819
1 review
2 helpful votes
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February 23rd, 2024

The CEO must be part snake, part hamster, and 100% untrustworthy, with 0% integrity. Don't trust them.

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Value
Shipping
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Thumbnail of user cm984
2 reviews
1 helpful vote
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May 5th, 2022

An online retailer totally scammed me, sent me fake gemstones. When I looked at Trustpilot, this place had almost a perfect 5 star average with hundreds of reviews. However, when I started reading the reviews, they were all in the same broken English, used the same exact terminology, obviously fake profile pics for the reviewers, literally 100s of the exact same fake review. It is just monumentally ironic that the word "trust" is in their name. I notified them of the fake reviews. They literally did nothing. Basically the purpose of Trustpilot is to make money from businesses (or scammers) who pay them to make them look good, artificially. They really should be rebranded as a PR agency. It tells you something when almost every single business with a high Trustpilot rating has 1-star averages everywhere else.

Tip for consumers:
Do not trust their reviews! They are paid for and totally fake.

Service
Quality
Thumbnail of user kevinf1431
2 reviews
0 helpful votes
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June 2nd, 2022
Verified purchase

Trustpilot solicited a review from me from TDI Tuning, a company in UK that provides tuning equipment. I had purchased my equipment > 12 months ago - but they could know that before asking me to review. I gave a negative review. They asked me to verify the purchase which I did - then all of a sudden my negative review wasn't valid because the purchase was made > 12 months ago. Uh, ok, so you asked me to post the review and you delete negative reviews if the purchase was over 12 months ago - but all the positive reviews made for purchases > 12 months ago get to remain. This practice skews reviews toward the positive - suggest putting the word trust in quotations. Not trustworthy, not valid.

Thumbnail of user lizc300
1 review
0 helpful votes
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February 18th, 2022

I went through the rigamarole of setting up an account with my email address so I could write a review. When I click on the "write a review" link, I repeatedly get a 504 error. Repeatedly. I think TrustPilot is useless.

Thumbnail of user phill75
3 reviews
7 helpful votes
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September 21st, 2018

Trustpilot appears to be a scam. Evidence suggests that they are paid by the companies to get real negative reviews blocked and removed. Their so-called "Compliance Team" makes up fake reasons as to why the review does not reach their criteria. For example, they allege that there are names of people in the review even if there are only initials. However, even after the initials have been removed, they still maintain that the offending content has not been removed when it has. And even after you write to them and ask them to kindly tell you exactly which bits they don't like so that they can be removed, they simply act as if nothing was removed and close down the case. Astonishingly dishonest behaviour. DEFINITELY NOT TO BE TRUSTED.

Thumbnail of user francistlopaz
26 reviews
91 helpful votes
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May 18th, 2023

I gave a critical review of a train ticket website of omio.com saying that they did not give a price for a train ticket from Lindenwold NJ, to Atlantic City NJ, and they flagged it for "Harmful sayings". What harmful sayings? If anything, Trustpilot cannot be trusted at all. I'm just a reviewer criticizing bad companies, and now I'm criticizing Trustpilot because they are corrupt and a bad company itself.

Thumbnail of user johnt2711
1 review
0 helpful votes
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September 28th, 2021

Hi guys,
These reviews are not legitim.

If you put a bad review to a company today and in a couple of months later you check the review it will no longer be there.
The company that you have put a bad review will contact Trustpilot and they will handle everything.
Trustpilot is not a good guidance. AVOID

Thumbnail of user moa29
2 reviews
7 helpful votes
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June 12th, 2019

I posted a founded review of a product i indeed purchased and they removed right away my post for no reason but their regular blabla... dont trust trust pilot, they think they are some kind of authority but they are only a bunch of crap, Go Yelp!

Thumbnail of user garys2425
3 reviews
2 helpful votes
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October 22nd, 2022

They are a scam really and remove genuine reviews on behalf of big companies. Two forms, totaljobs and freeads advertise misleading content and when I left a review of this fact... it was flagged and then deleted as not real... when in fact they are real reviews.

Thumbnail of user cpas7387
1 review
1 helpful vote
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January 18th, 2024

They "review" only negative reviews and keep online only the positive ones. You either have to investigate all the reviews, or none of them. Otherwise you 're a scam.

Service
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Shipping
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Thumbnail of user dionisien
1 review
2 helpful votes
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June 11th, 2023

They removed my honest and detailed review twice and asked me to proove with documents the link with the company reviewed. I sent them the contract and messages screenshot and emails exchanged but they refused them because cannot see the company name why company name is clearly stated there. There is no 3rd party to review this and they do what they want. Their clients pay a subscription for the service so this is a conflict of interest in fact but there is no organisation to regulate them so they don't care

Tip for consumers:
Don't trust Trustpilot. They do not deserve that name

Products used:
This is a review company

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Value
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Thumbnail of user stevek1386
1 review
1 helpful vote
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July 8th, 2022

They wouldn't publish my review of an Airbnb I stayed at in Denver (second time) saying it was too personal and didn't match their standards. They want to protect their user base and feel they are immune from allowing criticism (in my case and I imagine in others). The Airbnb reviewer of my stay was critical, lazy and didn't see what I had sent her that explained that I became violently ill while at the place. We did pay extra to Airbnb when asked and I was prepared to do that. Their self review of the place is a gross overstatement of their accommodations as well. It is listed as a lovely place but in reality is a spot in the basement of a house in a nice neighborhood. The owner of the home seems to be a good person but the woman who manages the place is BAD.

Service
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Shipping
Thumbnail of user daveb1963
1 review
1 helpful vote
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February 6th, 2024

Trustpilot currently has aphafxc.com reviewed as 4.3 out of 5
This is despite UK, USA, Australian and most recognized govt authorities reporting that it is a fraud/scam organisation (now operating under other names).
Legally, this would appear to be enough to close Trustpilot itself down for providing information that has cost others millions of dollars.
The following section from as early as 2021 by UK govt authority has the warning about this.
Further investigation indicates it is a complete fraud.
We believe this firm may be providing financial services or products in the UK without our authorisation. Find out why you should be wary of dealing with this unauthorised firm and how to protect yourself.

Almost all firms and individuals offering, promoting or selling financial services or products in the UK have to be authorised or registered by us.

This firm is not authorised by us and is targeting people in the UK. You will not have access to the Financial Ombudsman Service or be protected by the Financial Services Compensation Scheme (FSCS), so you are unlikely to get your money back if things go wrong.

Unauthorised firm - Alpha FXC

Products used:
information

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Value
Quality
Thumbnail of user stephanr20
2 reviews
0 helpful votes
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August 16th, 2020

I wrote a negative review of a company on trustpilot based on my real experience with that company. My review was rejected because I used the word "crap". So I rewrote the review using without the "offensive" word. Writing that I had to contact the BBB in order to receive my refund.

Every word that I wrote was absolutely true to my experience with the company but trustpilot rejected it, wanting me to take out the part about having to complain to the BBB in order to get my refund.

Trustpilot acted as a censor for that company, as such I believe none of their reviews can be taken seriously as they ONLY accept positive reviews for companies that are paying them.

Trustpilot is as phony as a 3 dollar bill, and as trustworthy as a used car salesman

Thumbnail of user tessw27
2 reviews
2 helpful votes
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August 13th, 2021

What a quack company they are. Basically, they get to decide what is true fromthe consumer experience. Their review system is useless and you are in bed with those who pay you which is the company. Trustpilot is a lie. How do you like that for a review.

Tip for consumers:
What a quack company they are. Basically, they get to decide what is true from the consumer experience. Their review system is useless and you are in bed with those who pay you which is the company. Trustpilot is a lie. How do you like that for a review.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ajayilaw2
1 review
2 helpful votes
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February 18th, 2023

I found Coinhunters recovery assistance after i was scammed online with Trustpilot, easy to use and very affordable.
Trustpilot was definitely a good place to start my search for recovery services, and coinhunters {coinhunters@ programmer. Net} has to be the only legit crypto recovery service out there, guarantees your stolen or scammed crypto gets back to your wallet.

Products used:
recovery service

Thumbnail of user marck185
1 review
2 helpful votes
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January 29th, 2023

Hi guys, please do not waste your time on trustpilot.Trustpilot should change the name to no trustpilot. After i wrote a review about
A scammer website from Germany, who is been selling illegal anonym german sim carts, but people won't get the item, and no money back, and some idiot
From trustpilot support had the neve to block my account, i mean come on now, on top, after so many years, and the best part, the trustpilot logo is on the illegal Germany Website. So trustpilot is also responsible for all people who been scammed on this website.

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