• Trustpilot

Trustpilot

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Overview

Trustpilot has a rating of 1.2 stars from 1,096 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Trustpilot most frequently mention customer service, bad experience, and integrity team problems. Trustpilot ranks 154th among Internet Safety sites.

  • Service
    452
  • Value
    359
  • Shipping
    196
  • Returns
    200
  • Quality
    363
Positive reviews (last 12 months): 3.6%
Positive
4
Neutral
1
Negative
107
363
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How would you rate Trustpilot?
Top Positive Review

“I need risk free code”

YEASMIN Y.
6/13/24

Quotex Is one of the best paltform for binary trading.It's very easy to use for everyone even the beginners can understand all the functions. I have been using it for 3+ months. I am loving this platform very much now.Here you can trade forex, currencies, stock and plenty more options. You can easily make money in this paltform.

Top Critical Review

“Despicable company to deal with!”

richard s.
10/17/24

Got trapped into a further years subscription at a 60% price hike. Didn't receive renewal prices until i was inside the 30 day cancellation period, enabling them to charge whatever they wanted. Avoid!

Reviews (1,096)

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Reviews that mention popular keywords

trust pilot (179) review site (94) email address (18)
Thumbnail of user petel247
1 review
1 helpful vote
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January 21st, 2023

Untrustworthy site. Companies pay for high ratings. If a company does not pay trustpilot they can have a 2/5, or poor rating, even though 95% of the company reviews are 5/5.

Tip for consumers:
Dont

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Thumbnail of user thipphawanb
1 review
0 helpful votes
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November 9th, 2021

Please do not trust trustpilot. 99% of reviews are fake, I've tried to leave feedback as regards to Parcel2Go.com but they are always removed. More than likely these companies are connected.

Thumbnail of user laker1
2 reviews
3 helpful votes
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December 27th, 2020

I have travelled the world and like to leave reviews for other travellers. This site banns all my reviews that are low stars, this site is a fraud do not use

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Thumbnail of user lisae16
2 reviews
7 helpful votes
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March 27th, 2014

After sending proof that the company Flower Delivery Express had rip me off. This "consumer review site" kept insisting that my review wasn't based on facts and was just looking for a positive report about the company. If you look this company in other sites, it's full of scam reports like mine, but Trustpilot only has POSITIVE reviews about Flower Delivery Express. DO NO TRUST THEM! Obviously they are working in favor of companies and not the customers. I can only wonder if Trustpilot receives monetary gain from the companies they are "reviewing".

Thumbnail of user morgand140
1 review
0 helpful votes
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September 8th, 2021

When a hosting company, Contabo, supported a site that stole my written content, I posted a bad review of them on Trustpilot. Contabo left a condescending reply and never responded to my abuse report email. A month, almost exactly a month after I wrote this review, I receive an email from a "content integrity" mod from Trustpilot that they will hide the review if I don't provide proof of direct interactions with Contabo. See, this is actually brilliant, because if the issue with the company is that never respond to complaints of illegal behavior, you can't condemn them because you never had a proper dialogue with them! And the images I did have of them interacting with my review weren't enough, which was as close as I had to interaction. Frustrated and demoralized after trying to reason with Trustpilot for three days, all while learning someone I knew died from COVID, I deleted my account.

Tip for consumers:
Don't post unless you have a conversation with the company hurting you.

Products used:
Their free review service.

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Thumbnail of user haggagh
1 review
16 helpful votes
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February 7th, 2019

Do not trust these cowboys.

I wrote a review for one of the companies, the company requested a proof of purchase, after Emails back and forth the company denied the transactions even after providing the proofs.
Then the untrustable trustpilot asked for a a proof of purchase, after I provided them with 2 they said that the transaction was over 12 months and they removed the review from their site.

I don't find this to be a honest practice, especially with the authotorian way they use in their emails talking down to me, and their rep wasn't friendly in his emails and lacks basics like addressing me with my name.

After they removed my review I noticed that all the negative reviews for that trader have been removed, I bit he paid them a good bribe to use these non-cosher practices.

Do not trust this website.

Thumbnail of user garrye23
1 review
0 helpful votes
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June 7th, 2021

They are saying dont use trust pilot and optomum no more and its not a small list its almost the united states. And taking words like Ideot and stupid out of the equasion ill bet i get half your custermers I dont care what words they use google picks them up and lists words like Ideot and stupd because the know how the people are and its true

Tip for consumers:
Would you rather use words likep what you want to or be controled thats what they are doing controlling us

Products used:
Trustpilot and Optimum

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Thumbnail of user successw2
2 reviews
2 helpful votes
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May 6th, 2021

I have tried to post the death threats and photos which the owners/shareholders Montoya, Mendoza, and Luis of BEDPAGE.COM have been sending us but trustpilot is serving the criminals by removing our post. We have tried it three times but they have been removing it by stating that it goes against their policy.

Tip for consumers:
BEWARE: bedpage.com is owned and operated by the Latino sex trafficking Mafia in collaboration with the Indian from Delhi Mafia.

Products used:
i did not that is why the owners of bedpage.com are extending death threats to us.

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Thumbnail of user sssjustchill
2 reviews
1 helpful vote
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October 1st, 2023

I wrote many reviews of an e payment service that stole money from me and many others. I added documents, but all reviews were deleted. I would never recommend trusting them, they support scammers.

Thumbnail of user dianeb171
2 reviews
10 helpful votes
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November 21st, 2017

What kind of review platform regularly takes down poor reviews? Do not trust these censored reviews. They are the only one to give a company i was researching a favorable review now i know why!

Thumbnail of user anht15
11 reviews
79 helpful votes
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May 24th, 2018

I posted a negative review of myperfectresume.com after being taken advantage of and lied to by this business. My review stayed on Trustpilot for three weeks while the business tried to sweet talk me into changing my opinion, and when they failed, the review was quickly taken down. The reason was that it contained the words "sleazy" and "scam", which according to Trustpilot may cause offense or otherwise break the laws. Judge for yourself if their statement may be true.

The other point they mentioned as a reason for removing my review was that I didn't provide my information to verify it. This is simply untrue, because in the previous email I received from Trustpilot for the same reason, I have given them the account number and order number. The fact that my information was simply forgotten or misteriously discarded as fake really suggests Trustpilot is engaging in some kind of shady review control in favor of this business, which may explain the staggering number of generic one liner positive reviews it has, from accounts that have posted only one review (bot accounts).

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Thumbnail of user charleso618
1 review
1 helpful vote
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June 16th, 2022

THEIR CONTENT INTEGRITY TEAM MEMBERS ARE DISABLED!

I WROTE ONE REVIEW FOR A COMPANY THAT TOOK MY MONEY AND GAVE ME NOTHING IN RETURN, AND TRUSTPILOT IS COVERING THEIR SHADY SCHEME WITH EVERYTHING THEY CAN!

MY ACCOUNT WAS BLOCKED BECAUSE OF ONE REAL REVIEW, BUT TRUSTPILOT DON'T THINK LIKE THAT!

THEY HAVE RECEIVED PAYMENT FROM THIS COMPANY AND ARE DOING EVERYTHING IN THEIR POWER TO KEEP THE TRUTH ABOUT THEM HIDDEN!

TRUSTPILOT IS TRYING TO SILENCE MY VOICE, BUT I WILL NOT LEAVE THE THINGS LIKE THAT!

TRUSTPILOT IS A CORRUPTED PLATFORM, AND IF YOU PAY ENOUGH, YOU CAN DO WHATEVER YOU WANT!

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Thumbnail of user sb934
1 review
2 helpful votes
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May 29th, 2022

Do not trust Trustpilot, they take bribes from business to remove bad reviews from their website. I put genuine reviews on trustpilot and it got removed and they suspended my account, it was not spam it was a genuine experience that i had with these companies. DONT WASTE YOUR TIME WITH TRUSTPILOT, they're scum and remember its a business. Money comes first not customers.

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Thumbnail of user flor10
7 reviews
3 helpful votes
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March 7th, 2020

Trustpilot is not to be trusted any longer. It is biased. Cannot rely on their reviews and the way they process the reviews, Trustpilot takes sides with dishonest companies, and do not pay attention to customers. TRUSTPILOT NO MORE.

Thumbnail of user billyb297
26 reviews
17 helpful votes
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June 10th, 2021

They ALLOW scammers to put down other companies, and leave those reviews there. You see it all over. ONE complainer will write a negative review, but include they're new "Favorite" company in the review, then COPY and PASTE the EXACT COPY of that review and put it in all the competitors of that "Favorite" Company. Can there be a class action against a company that allows such deception to go on? One can only hope Karma is coming to visit TrustPilot...

But if YOU write a negative review, and the company complains, they'll pull it down.

Tip for consumers:
Don't believe a thing. It's just click bait. Reviews are usually duplicates of others, and put-downs, with links to something worse. Stay Away!!!

Products used:
Company Reviews!

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Thumbnail of user robins249
5 reviews
5 helpful votes
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November 6th, 2017

I ordred a scooter a while ago and the website used Trustpilot, it said it was a good website and stuff like that, but when i checked about the website and found their Facebook page a lot of pepole have write a lot of bad review of the website, but that was after i ordred the scooter i looked up every review cause i tought Trustpilot was real. So i think Trustpilot is fake but i got the scooter.

Thumbnail of user roysimonetti5
2 reviews
0 helpful votes
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August 10th, 2023

WORSE CUSTOMER SERVICE THAN WALMART. Went to 3 Different T-Mobile stores in Lancaster, Chester and Berks Counties. NOT ONE IDIOT EMPLOYEE COULD FIGURE OUT THE ISSUES WITH MY PHONES. THE SECOND ONE IN NEW HOLLAND, PA. REFUSED TO PROVIDE THE INFORMATION THE OTHER STORE NEEDED.ONLY AN IDIOT WOULD SWITCH TO T-MOBILE.

Thumbnail of user marcor83
1 review
6 helpful votes
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December 5th, 2019

On Trustpilot I wrote the same review as you read here on Sitejabber and referred to the scammers company called SHIP7 and Trsutpilot canceled it after a few days without explaining me.

Trustpilot is not at all correct and censors what it wants on the companies that probably pay to avoid the right information being made available to everyone!

Thumbnail of user nitinm26
1 review
0 helpful votes
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August 17th, 2023

If you look closely, you'll find glowing reviews of companies clearly posted by a bot.

And reviewees carbon copy responses. Looks like reviewees pay Trustpilot.

Talk about fox guarding the henhouse

Thumbnail of user arte39
22 reviews
6 helpful votes
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February 16th, 2024

This is not a reviews platform, but a censorship platform
Another bad review, for you, do you want more

Tip for consumers:
this is not a reviews platform, but a censorship platform

Products used:
this is not a reviews platform, but a censorship platform

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Thumbnail of user jonl451
2 reviews
2 helpful votes
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November 1st, 2022

I've had my Trust Pilot account suspended over a month ago for not providing evidence that I was held in a phone queue for 2 hours! How do you prove a historical phone call I asked and they said proof I was a customer would do. But I was on a trial version of an online service so nothing was purchased.

I spoke to the company that reported me and they told me they had problems with the phone lines that day. I sent trustpilot a screenshot proving that I had an account at the time of the review and they said they would reinstate my account but they didn't and just ignore all my emails. There is no phone number so you cannot talk to them.

They protect any company that pays them and any customer leaving a review is harassed to provide proof which means trustpilot reviews are totally skewed as most people can't be bothered to jump through all the hoops to get the review to stick which is time consuming for most people. Some people might not have a scanner to scan receipts and send them in to prove they are honest citizens. It adds insult to injury.

Tip for consumers:
Do not expect loyalty unless you are a business paying for them to get honest bad reviews removed by requesting hassling honest reviewers.

Products used:
Trust pilot review site

Thumbnail of user jonhd5
1 review
0 helpful votes
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November 1st, 2023

They banned my account just because I wrote a negative review about 4chan, they think every bad review is a fake review and the worst part is that they ban everyone who makes alts accounts, here is my advise, if you got banned from that website dont try vpns, they dont work, if you live close to a library or you are on a school with public internet and computers, try writting the review there, and they ban people who dont write reviews profesionally, is not my fault english isnt my native language, they are so strict smh

Service
Thumbnail of user danielw2324
1 review
0 helpful votes
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June 22nd, 2023

Have you heard about an organisation that can help you recover lost investment of any kind? Try eyeqsecurity today.they are the best around here with high pedigree

Thumbnail of user martinr393
1 review
6 helpful votes
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July 7th, 2021

I trusted Trustpilot until today I saw what looks like systematic fake positives. So WELL DONE JON CAROLLS on receiving three TRUST PILOT reviews whilst working for TAKEPAYMENTS - he got three 5 star reviews - ALL just 4 hours ago! Not even a "but" especially when it took 10+mins (with the lots of calls I made today!) to get through! Also AMAZING how full names are commonly used when I'm only told the first name! Raises a lot of questions:-(

Products used:
None - its a "Review" Site

Thumbnail of user barryc148
2 reviews
12 helpful votes
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October 14th, 2019

You can't trust Trustpilot. We gave a bad review to Total AV antivirus after their product destroyed one of our computers. All Total AV had to do was to say that we didn't buy their product. The invoice we received from them was in the form of an email, and that email was lost when their product destroyed our computer. We have the charge from Total AV and a refund on our credit card statement, and we provided Trustpilot with evidence that Total AV had been liaising with my wife through an email that she had forwarded to me before her computer was destroyed.

This should have been enough evidence that we did in fact purchase the product, but NOOOOOOO!, Trustpilot decides to side with TotalAV. That Trustpilot 5 stars everyone seems to have means absolutely nothing.

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