• Trustpilot

Trustpilot

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Overview

Trustpilot has a rating of 1.2 stars from 1,096 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Trustpilot most frequently mention customer service, bad experience, and integrity team problems. Trustpilot ranks 154th among Internet Safety sites.

  • Service
    452
  • Value
    359
  • Shipping
    196
  • Returns
    200
  • Quality
    363
Positive reviews (last 12 months): 3.6%
Positive
4
Neutral
1
Negative
107
363
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How would you rate Trustpilot?
Top Positive Review

“I need risk free code”

YEASMIN Y.
6/13/24

Quotex Is one of the best paltform for binary trading.It's very easy to use for everyone even the beginners can understand all the functions. I have been using it for 3+ months. I am loving this platform very much now.Here you can trade forex, currencies, stock and plenty more options. You can easily make money in this paltform.

Top Critical Review

“Despicable company to deal with!”

richard s.
10/17/24

Got trapped into a further years subscription at a 60% price hike. Didn't receive renewal prices until i was inside the 30 day cancellation period, enabling them to charge whatever they wanted. Avoid!

Reviews (1,096)

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trust pilot (179) review site (94) email address (18)
Thumbnail of user sallyannem1
1 review
0 helpful votes
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June 27th, 2020

I recently wrote a very honest review of a big corporation company on Trustpilot as I wanted to share my experience for other consumers to read and to let this company know they need to work harder at giving all its members a better service.
No sooner had I written my review and received email saying it was live, then literally within minutes I get a notification saying my review has been flagged by the company.
Before my review was flagged the company had apparently responded to my review which I'm not entitled to read.
I then went onto the support centre to try and get more details only to be told my review was to be investigated, and that I would have to wait for the investigation to be completed before allowing me to read their response.
I feel really disappointed with Trustpilot, even tho I'm more than happy to assist them with this investigation in order to have my review published iv literally not heard anything back.
I honestly believe after checking and treble checking that my review did not breach trustpilots guidelines.
It was my understanding that trustpilot was a platform for consumers to share their experiences good and bad, giving the little man a voice allowing companies to respond, and work towards improving their services.
Trustpilot states that there aim is to remain natural, It certainly doesn't feel like that to me, at a guess I believe my review made painful reading for the company, and as a paying business, Trustpilot gives its support to these big corporate companies whilst pulling the carpet from under the little man.

Thumbnail of user robl578
1 review
0 helpful votes
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July 29th, 2023

Has a tonn of extremely dump users that just put some $#*! without facts. World known superbrands has 1star usually, caused by joke customers who didn't read any terms or other info about products. Totally joke. Don't believe this monkes as they literally zero iq. Believe only self experience and trustly professional peoples. Babons shouldn't influence on your opinion. Take care.

Thumbnail of user steveb2679
1 review
5 helpful votes
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November 14th, 2022

Email received from trustpilot advising my account has been closed. They very incorrectly think i am part of some network sending false reviews. Made to feel like a criminal

Service
Thumbnail of user bene403
1 review
0 helpful votes
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June 1st, 2022

The disgusting excuses for human beings that make up the so called Content Integrity team are deliberately aiding and abetting abetting criminal companies like Kwiff and their employees like Celine to steal customers money and censoring reviews that expose said theft to the public

Tip for consumers:
Avoid Trustpilot

Products used:
Trustpilot

Service
Thumbnail of user louisem619
1 review
1 helpful vote
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December 26th, 2023

My review about a company was removed without me receiving even a notification. I noticed and provided proof and it was reinstated. The company in question however have a load of fake reviews, they are not validated and use names like 'Happy customer'. In addition there are a load of reviews that are written by persons that work with the company in question. Their own terms of service write that biased reviews are not allowed and that 'if you're closely associated with, work for, or are in competition with a particular company, you shouldn't review it'. Despite this, a vast amount of their positive reviews are by people with contracts with the company who are reliant on work from this company and clearly have a vested interest in maintaining good relations. I sent a list of all these reviews; they clearly state in the review where this is the case. I got a generic reply asking me for more information which is exactly what they sent me prior to me sending the list. They sent me a further generic reply indicating again that they had not even looked at what was sent. It is clear that this company pays for additional services and trust pilot absolutely favours them. I have provided them with clear proof their terms are being contravened which they choose to ignore but they are happy enough to immediately remove genuine reviews on companies that pay them for additional services without even notififying the person so they have a chance to respond. Absolutely unscrupulous enterprise that lacks any inegrity, claiming to do the exact reverse of what they actually practice.

Service
Thumbnail of user ianl295
1 review
1 helpful vote
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October 24th, 2022

A company I dealt with had very good reviews but to the best of my knowledge and the police they were self generated reviews, so can't trust trustpilot to check honesty of reviews.

Thumbnail of user wasifr1
2 reviews
12 helpful votes
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April 5th, 2023

I placed an honest review on Trust Pilot and they questioned my integrity even though I submitted my ID twice. They are scam. Dont waste your time with Trust Pilot. Joke of company.

Thumbnail of user lorrainev72
1 review
1 helpful vote
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October 9th, 2022

Only leave good reviews or ones that suit the company you are reviewing.
You will be flagged then removed. I sent evidence laid myself bare.
AGEAS MANAGEMENT UK used and abused Trustpilot and manipulated them until my 100% HONEST review was removed. They DID NOT CONTACT ME FIRST. They just harassed the service to manipulate their own ends. I will never use this service again and have removed all of my reviews. Trustpilot claim they will NOT LET THIS HAPPPEN pure HOGWASH.

Tip for consumers:
Do not bother BIG COMPANY SUPPORTERS

Service
Quality
Thumbnail of user marcof83
1 review
1 helpful vote
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November 17th, 2020

Good morning,
I'm having a problem with a company EXCEL-MINING.IO because I'm not being payed of my profits and I rated this company on TRUSTPILOT.
After giving all the proof that Trustpilot ask me, my reviews about excel-mining.io were published and blocked again.
Trustpilot is controlled by the companies and they are not helping people but companies continue cheeting people.

Thumbnail of user jacobh856
1 review
4 helpful votes
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January 5th, 2024

As a customer, I expect a certain level of sincerity and professionalism from companies, especially those that promote genuine customer experiences. Unfortunately, my interactions with this company have been utterly disappointing, characterized by a lack of real communication and a failure to adhere to their own stated guidelines.

I approached the company with a serious concern that directly contradicted their community guidelines. Rather than receiving a thoughtful response, I was met with robotic, automated replies. These messages, which were ostensibly translated into Danish, failed to address the specific issues I raised. It's perplexing and frustrating to receive a response in a language that suggests no genuine effort to understand my initial communication.

Furthermore, the company's reliance on automated responses underlines a significant gap between their professed values and actual practices. It's disheartening to see a company talk about authenticity and customer engagement, only to hide behind generic, automated messages that offer no real solutions or acknowledgments of the problem.

The irony is that their replies often reference their guidelines and rules, which, from my experience, they don't seem to follow themselves. This contradiction not only undermines their credibility but also highlights a worrying lack of accountability.

For a company that is part of a platform like Trustpilot, which is designed to foster transparency and honest feedback, this behavior is particularly concerning. It's essential for such platforms to represent companies that genuinely interact and engage with their customers. Unfortunately, this has not been my experience.

In conclusion, I am left with a sense of profound disappointment and frustration. The service I received was far from the sincere, problem-solving approach I expected. If the company is genuinely interested in improving and upholding its standards, I urge them to reevaluate their customer interaction strategies and start practicing what they preach. Until then, I can only advise others to approach this company with caution.

Service
Value
Quality
Thumbnail of user jodya117
2 reviews
1 helpful vote
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March 17th, 2023

I was invited to write a review for a business, and this led to me writing several reviews at Trust Pilot.

I tend to only write positive reviews, in order to encourage more people to patronize companies I like. But, if a company is egregiously bad, I will sometimes write a negative review.

I'm a writer, and pretty reasonable. All my reviews, good, bad, or neutral, were 100% factual and written in decent English.

I went to write a new review, one day, and got an error message. Every search, even the home page, results in an error message for me. This means Trust Pilot has blocked my IP #, but never notified me of any issue. I have absolutely zero idea why.

Since all my reviews are factual, and didn't include foul language, hyperbole, or anything that would warrant not publishing those reviews, it means Trust pilot is actively manipulating reviews. This makes them, by definition, untrustworthy.

They, apparently, have such a tremendous issue with my truthful reviews, they blocked me from even being able to SEE their site or any reviews. How unprofessional, dishonest, cowardly even, to take such drastic measures, and not even notify me. You'd think I'd made threats or something! All I did was write honest reviews, most of them 5 stars!

I have hundreds of online reviews at various sites, and many have huge numbers of helpful votes. I'm proud of that because my intent is to help others find great businesses, and avoid the bad ones. Turns out, I now have to let people know Trust Pilot reviews aren't credible.

Thumbnail of user hisanjuhere
1 review
0 helpful votes
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August 16th, 2023

Fake company, offered us a subscription to change our company ratings on their website. Basically, they will good ratings for your company if you pay them a hefty amount.

Service
Value
Thumbnail of user nicolec1377
1 review
0 helpful votes
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March 29th, 2021

As a former Content Creator on YouTube/YT, I noted a review on Trustpilot regarding YT Corruption or Content Creator Harassment/Abuses. Shortly after the review, I received notice from Trustpilot that my review was muted because it was "false". Trust, my review was from a legit experience and can be proven (and will be). Most importantly, I strongly believe that YT (who is also Google) demanded that Trustpilot ban my review to protect YouTube.

In short, Trustpilot is a JOKE and just a CORRUPT as YT/Google, claiming to be a platform/voice for "the people", but in truth, a puppet for big businesses, like YT! Trustpilot and YT will get theirs: we reap what we sow: it's simply a matter of when!

Thumbnail of user thierryd3
1 review
3 helpful votes
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March 22nd, 2017

FAKE REVIEWS DEVELOPMENT ON THIS WEBSITE WHICH DOES NOT CARE...

I wrote this review to them on their website, they answered it's diffamation and refused to post it...
Here is the review, it says all!

"Can we really trust you when we can see a site like homeaway US coming from an average of 1 star and thousand of bad reviews going to a 8.2/10 rated company with many good reviews? And that in just several months?
Don't you think they paid a company to write fake reviews? Like Expedia do (the mother company)?
Why do you let that happen?
It's bad for everybody! And in general for the business online.
Look every where on the web, like for exemple on sitejabber.com, HOMEAWAY/ VRBO is the worst rated company ever! And on trustpilot it looks like great!
Bad bad bad...

Thumbnail of user ronanw9
3 reviews
25 helpful votes
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September 25th, 2019

WHAT A USELESS SITE... TRUST PILOT TAKE DOWN YOUR REVIEWS FOR NO REASON. THIS SITE IS FAKE. PEOPLE GO TO THIS SITE TO SEE WHAT A BUSINESS IS LIKE AND THEY CANT EVEN REPLY TO EMAILS. I AM IN THE PROCESS OF BRINGING TRUST PILOT DOWN AND EXPOSE THEM FOR THE FAKE SITE THEY ARE... FALSE REVIEWS IS WHAT TRUST PILOT IS ALL ABOUT... STAY AWAY...

Thumbnail of user martinl266
1 review
0 helpful votes
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March 28th, 2020

I was trying to write a review. They would not post my review without capturing my credentials for my google account. Gives me a very uneasy feeling about them.

Thumbnail of user robmason904
1 review
0 helpful votes
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August 21st, 2023

I wrote a review for a scam company that is under investigation by the BB and the FBI operating as a re-shipper for stolen merchandise bought on stolen credit cards.
Company called Winroze.
Trust pilot got a complaint from the company (of course) and asked me for documentation as a customer of the company.
I never received any documentation because the company is a scam and takes your money.
If they spent 5 minutes and checked out the company they would clearly see red flags like fake reviews, fake address (address is an apartment complex, but claims to be a shipping warehouse of 300,000 sq feet)
There is NO TRUST IN TRUST PILOT!

Products used:
NONE- company is a scam

Thumbnail of user thomasw2460
1 review
1 helpful vote
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August 18th, 2022

Trust Pilot is nothing more that a information harvester--I placed my first review and it was removed the next day"suspicious" they say--than they requested I reply to the removal email for verification---which I did--then comes the 2nd email requesting I attach my purchase information for the company that I reviewed--for the privilege of leaving a valid review on their site-unprecedented in my experience---what utter ridiculous BS

Tip for consumers:
caveat emptor

Service
Value
Quality
Thumbnail of user johnk772
5 reviews
10 helpful votes
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December 12th, 2022

I wrote a review on Total AV that they charged my credit card even after I cancelled it. I submitted proof of a email that said I did cancel Trust Pilot said this was not sufficient proof. If you are thinking about using Trust Pilot DON't They are a JOKE

Tip for consumers:
xxxxxxxxxxxxxxxx

Products used:
Not looking for any money Just a FYI for others

Service
Value
Shipping
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Thumbnail of user jamiea285
1 review
1 helpful vote
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February 5th, 2022

Trust Pilot shut down the ability to leave reviews for GoFundMe because of all the bad reviews for the site that were coming in. Just another business attempting to suppress free speech.

Tip for consumers:
Trust Pilot cannot be trusted.

Products used:
Gofundme

Service
Value
Shipping
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Quality
Thumbnail of user aristotlem1
1 review
1 helpful vote
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February 20th, 2023

Wrote a negative review for GoDaddy. GoDaddy was okay like 10 or so years ago, these days everyone knows they are abysmal. I had 1 service left for them and they managed to screw it up in a very bad way even by their own standards. Completely ridiculous.

Wrote a neg, the review never shows up in the 1-star review feed for anonymous users. Yet, I can see my review if I navigate to a long random URL directly. It say that adding photo id will improve my status, but it never says anywhere on the page that it's required for my review to become visible.

Amazingly enough, GoDaddy sees my review and replies to it. No essence to their reply whatsoever, just a stub with a "we need more details message". Which is by itself a slap in the face as I've provided a very detailed review. With that I get a note that say that my review will be taken down if I don't provide additional details (but I already provided all the details in the review itself).

With all that, GoDaddy, who is generally thought of as the bottom among all small internet business owners I know and I talk to, has a 4.5 out 5 stars score with them.

Their business model is simple -- the businesses pay them, not the customers, so they bend the rules for businesses.

$#*! this dishonest and hypocritical service.

Products used:
online review service

Service
Value
Quality
Thumbnail of user jimmyj43
1 review
8 helpful votes
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April 22nd, 2018

What kind of a review platform is this when all it does is taking down negative reviews and leaving only positive ones?! The one, which can be bribed! It's not independent as it claims to be. Trustpilot or should I say Liepilot is a corrupted clown, which is kissing bottoms of bad sites and companies, which has shady business practice. If you wish to warn people in your review that there's a site or company out there, which has a shady business practice so that more people wouldn't make the same mistake you did then forget about trustpilot, because this so called independent review platform only cares about money. Your freedom of speech is respected only if you have a big wallet, other than that they will censor you. They claim they there for customers, to help them make best decisions and other stuff, but it's a lie. They are there to protect companies, which has a shady business practice. But what else can be expected from this review platform which also has a shady business practice?!

Tip for consumers:
Find better review platform or make your review on your own blog, then make it popular with a hope that it won't be censored just like reviews are censored on trustpilot.

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Value
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Thumbnail of user trustp3
1 review
0 helpful votes
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September 15th, 2020

Trustpilot hosts fake reviews in order to rope companies in to paying them to "clear up their reputation." Don't be fooled by all of their so-called self-inflated ratings.

Thumbnail of user brandonk466
1 review
2 helpful votes
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December 29th, 2022

You would think a company that does reviews for a living would know how to treat clients and make sure they have good business practices. But man these guys just play a dirty game to get people to pay for the services they offer. They said they will send me a cease and desist letter if I don't remove the reviews MY CUSTOMERS left me on my OWN website lmao. Said I have to pay $2,000 in order to use reviews MY CUSTOMERS left me. What a complete joke.

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Thumbnail of user juraj.trojcak
2 reviews
3 helpful votes
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November 21st, 2023
• Updated review

I wrote critical review here on trustpiot before.
They removed my reviews on Binarycent despite the fact that I sent them documents they requested.
And In october I received email that my review has been reactivated.
Their CONTENT INTEGRITY TEAM checked my documents and approved it but it lasted too long and at first they wrote me that my reviews were removed. This is not realy good system and you cannot upload video or photos on their platform.
I am glad that my reviews were reactivated but I reccomend Sitejabber more then Trustpilot because of reasons I mentioned before.

Thanks and I attached picture as a proof.

Juraj Trojcak

Service
Another scum website
August 4th, 2023
• Previous review

I negatively reviewed broker Binarycent on the trustpilot website and I provide them screenshots that I have an account and email communication with this broker and my first two reviews are still there but my third and forth review have been removed from reason that they are not able to verify autenthicity.
And I wanted to say that within a few days Binarycent got a several very positive reviews but when I notified on that people in trustpilot they didn´t even answer. These reviews look suspicious and none of these reviews saying about withdrawals.

Make your own opinion but according to my opinion it sucks.

I attached my reviews on Binarycent and reply from trustpilot.

Sitejabber for Business

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We're all about consumer reviews. Get the real inside story from shoppers like you. Read, write and share reviews on Trustpilot today.

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