Trustpilot

Was writing a review of LOLA and of course Trustpilot had issues with the one star, Google verification was not working LOL if I changed it to 3 or more it worked

Good exchange, low commissions I managed to make a lot of money
Fast, convenient exchange with excellent support

Trustpilot IS NOT a trustworthy site - I left an honest ethical review of my experience about a company that uses them to promote and is ripping consumers off and they tried to claim that I worked for that company - I have worked for no companies since I last worked for Stripe and Verizon other than my own freelancing. For the record, my experience and review was CENSORED AND REMOVED by Trustpilot and they tried to say that I needed to PROVE and show documentation of my experience and identity in order to have my review stay up. Mind you, nothing I put in my review was against Terms of Service, and now their support team has directly lied trying to state my review cannot stay up due to my supposed having worked for this company - which I am stating here and now is a bold-faced LIE.
From here on out, DO NOT TRUST their site for review services they CENSOR AND REVIEW honest reviews and support the companies that are using their sites to encourage others to use their services as evidence of their quality when it is anything but the truth and all negative reviews are instantly removed if the company reaches out to their support team.
THAT, my friends - is BULL$#*!. DO NOT TRUST THEM.

They allow companys to post fake reviews while removing your truthful one, shameful this needs to be investigated

They automatically delete negative reviews to make companies look good, so their reviews cannot be trusted at all..

Why do Trustpilot exist? Cos someone somewhere is paying them that's why. No benefit to consumers at all

Should we trust Trustpilot reviews?

Here's the Readers Digest condensed version.

I purchased some software, it was junk so I left a bad review. "9 months" later the software company contacts Trustpilot and wants to dispute the review. So Trustpilot sends me an email giving me 3 days to prove my case or they'll remove my review.

Now I know why the software company waited so long, if they would have disputed it when it happened, they would have lost.

But the first question that comes to my mind is, why would Trustpilot even let a company dispute a review after 9 months had passed and not think it was suspicious? That in itself sounds very suspicious, knowing there are probably not many people who would keep documents from something so frivolous for 9 months. I probably threw everything away before I wrote the review, to tell you how long I kept it. Advantage the Company!

Second question. If Trustpilot sent me an email, after receiving the request to remove my review, giving me 3 days to prove my case, why didn't Trustpilot send them an email when I posted the review giving them 3 days to prove me wrong? That seems like it would be fair to both parties, disputing the review when it happened. Again, advantage the Company. Are you seeing a trend?

Could this be Standard Operating Procedure for Trustpilot? Not to send an email to the company at the time of the review, to allow the battle to be fought at a much later time, thus giving the advantage to the business. Could Trustpilot be getting paid by companies to do this?

I don't know, I'll let you draw your own conclusions, but I'll never trust another review from "NoTrustpilot".

Oh and Trustpilot, I'm keeping our emails so when you want to dispute this review, months, years in the future, I'll have proof! Unless of course this review site is legitimate and won't allow something so ridiculous to happen.

Ordered on 19th November have not received the item Have emailed several times but have only been contacted about a different item which I did receive.It is possible that it has been dispatched but the carrier has not delivered to store I would like a refund ItemNo isRYKK6FEI 46KU K

Do not ever trust any site that points to trustpilot. The site is used by scammers because it lets them entirely suppress any negative reviews.

Trustpilot remove genuine reviews for no reason.
They are a joke company who fail to respond when challenged. Scam company with too much bs reviews

I realsly cannnot believe the ordeal I have just had to go through. I put a 1 star negative review about Hyperoptic Boradband due to a rude customer service agent, and Trustpilot are asking me for proof the phone call even took place by asking for stupid things that have no relevance to a phone call, such as order confirmations, invoice of receipts, delivery notes or reports, screen shots and email conversations. They are totally ignoring the fact this was in relation to a rude representative of the company.

They are actually removing negative reviews from companies, to give a false image of companies. It's absultely discraceful. They say they are a legit trustworthy company, yet they are going around deleting any negative reviews for businesses.

They certainly won't be going around asking people to proove their experience for positive reviews.

It's an absolute discrace, and Trustpilot should be ashamed of themselves. I fully intend to expose them on BBC Watchdog, and national news papers.

They have refused to publish my reviews of a certain company on their site just because my reviews are bad and from genuine experience.

Title: Disheartening First Experience with Trust Pilot and PureVPN

Prior to my encounter with PureVPN, I was unfamiliar with Trust Pilot. My initial experience, however, has left me with a negative impression of both entities.

I was a user of PureVPN for three years, during which I consistently experienced significant technical problems. The most prominent issue was the repeated disconnection of my service, often occurring in the middle of the night and leaving me vulnerable to online threats. Despite hours spent with their technical support, no resolution was offered.

In an attempt to share my less-than-satisfactory experience, I turned to Trust Pilot to submit a three-star review. In this review, I also noted my transition to ExpressVPN, a change that has been remarkably positive with no issues to report thus far.

PureVPN flagged my review, prompting Trust Pilot to step in. What followed was an incessant series of email correspondences, with Trust Pilot continually asking me to substantiate my review with more information. I found the concept of 'proving' my personal experience both perplexing and frustrating.

Despite fulfilling their requests by providing screenshots, logs, and even my PureVPN login credentials, Trust Pilot continued to question the validity of my experience. Following their fourth request for more information, they ultimately chose to remove my review.

In retrospect, this incident has led me to question Trust Pilot's methods and overall credibility. A platform intended to promote honest feedback appeared to prioritize its client's interests over the user's voice.

For a first-time user, this experience has been disappointing. My hope is that Trust Pilot will reconsider their approach to such matters in the future. Ensuring that user experiences are genuinely respected should be of paramount importance.

Trust Pilot banned me from leaving reviews for no reason at all. Fake organisation. Don't trust them

Just got banned,i have never been rude or anything like that, iv always been honest,but im glad they banned me,as they cannot be trusted.

Or even -99 because it is a simple extortion platform
And they ask you to pay or they will put negative feed backs

Lol

They blocked me because I wrote a negative review! They just accept 5 stars reviews! They let online scam to advertise in their platform

They keep removing honest reviews for no reason even when you provide evidence. Why ask for evidence if they're going to ignore it anyway

I left a review about being motorway.com which was essentially a scam. Trustpilot removed this review with no explanation. So much for free speech

Trustpilot is a joke. You try to leave a review and they remove it. They are protecting the fraudulent business practices of untrustworthy companies.

They remove reviews regularly. It's hard to flag reviews that are obviously fake and come from the company itself. It's a waste of time.

Untrustful app as the reviews posted are getting deleted. I feel it is not useful website for buying. Please no to this website

Afer the time at home due to lockdown and seeing one particular company lie through their teeth, (Pellpax) they never sent goods, they never gave peoples money back, they blamed it all on Paypal, who actually did start refunding people who hadn't received anything, as soon as people started giving warning reviews about bad service and no delivery of items, despite waiting months, Pellpax said Tustpilot terms were breeched, so Trustpilot took honest reviews off their review site, I hope Pellpax crash and go bust, I haven't given a Trustpilot review in ages, it's total waste of time, the reviews are so bent they can't be trusted ever again, people look for honest reviews before they shop online, don't bother looking at Trustpilot, you won't read then there if you want the real truth.