• Trustpilot

Trustpilot

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Overview

Trustpilot has a rating of 1.2 stars from 1,096 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Trustpilot most frequently mention customer service, bad experience, and integrity team problems. Trustpilot ranks 154th among Internet Safety sites.

  • Service
    452
  • Value
    359
  • Shipping
    196
  • Returns
    200
  • Quality
    363
Positive reviews (last 12 months): 3.6%
Positive
4
Neutral
1
Negative
107
363
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How would you rate Trustpilot?
Top Positive Review

“I need risk free code”

YEASMIN Y.
6/13/24

Quotex Is one of the best paltform for binary trading.It's very easy to use for everyone even the beginners can understand all the functions. I have been using it for 3+ months. I am loving this platform very much now.Here you can trade forex, currencies, stock and plenty more options. You can easily make money in this paltform.

Top Critical Review

“Despicable company to deal with!”

richard s.
10/17/24

Got trapped into a further years subscription at a 60% price hike. Didn't receive renewal prices until i was inside the 30 day cancellation period, enabling them to charge whatever they wanted. Avoid!

Reviews (1,096)

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Reviews that mention popular keywords

trust pilot (179) review site (94) email address (18)
Thumbnail of user allyb48
2 reviews
7 helpful votes
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July 19th, 2023

This is one of the faces of the scammer. Speire-softs.com. Don't let them fool you. Don't ever trust someone who message you on what'sup Or telegram.

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Thumbnail of user angelh12
2 reviews
4 helpful votes
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December 23rd, 2014

An awsome site to gather the information about any company. As the name the reviews are also trustworthy.

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Thumbnail of user payned1
1 review
0 helpful votes
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January 23rd, 2020

How amazing Patrick Barnett is, he is real. I have been scammed so many times, but seriously Patrick is real 100%. *******025

Thumbnail of user sirym
1 review
1 helpful vote
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July 7th, 2022

Group of fashistic poo eaters, censoring reviews that are not nice. Just full of imbecility and unproffesionality of mental disabled Office dirt

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Thumbnail of user stanslimstan
1 review
0 helpful votes
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July 4th, 2023

Cant find linea directa have they hidden it i have seen it previously they are a very succesfull company at deleting all all critics

Tip for consumers:
They are awfull will not return ANY monies even if they dont have a signed contract

Products used:
Insurance
Lineadirecta

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Thumbnail of user lauraa1201
1 review
1 helpful vote
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February 5th, 2022

How slimy can you get?! Deleting negative reviews of GoFundMe - ok, so we are now going to bring down TrustPilot.

Tip for consumers:
Your donations may be confiscated by GoFundMe

Products used:
Donations

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Thumbnail of user mouloudb13
7 reviews
10 helpful votes
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December 12th, 2023

Trustpilot blindly removes our genuine reviews when deceived by companies
I am extremely disappointed with this platform as it consistently removes our honest reviews. It seems they are easily deceived and bullied by companies that receive negative feedback, and without proper investigation, they promptly eliminate our reviews. Additionally, Trustpilot's customer service is terrible, as they do not even bother replying to our emails.

Recently, I had a similar experience with Trustpilot. I plan to share my experience online, through blogs and by presenting evidence of a genuine review about Flymedi being unjustifiably removed. I was shocked when Trustpilot informed me that my review had been flagged by a company desperate to maintain their 4.7 rating by getting rid of negative reviews.

Trustpilot removed my review despite the fact that the company had already responded to it, implying that they embraced and accepted the review without objection. Without delay, I appealed to Trustpilot and provided them with proof that I had indeed received treatment from this company. Some of the evidence I provided was personal and contained sensitive information, such as my address.

Time passed, and I received no response from Trustpilot. I followed up multiple times with additional emails, urging them to reply and provide me with information about the complaint process, but they never got back to me.

Today, I am resorting to the power of this review to fight back and implore Trustpilot to reconsider their decision and reinstate my review promptly. I strongly believe that other customers can benefit from my experience with dental treatment, but they are being deprived of this valuable information as my review remains hidden.

Furthermore, I would like to appeal to Trustpilot to review their system. When a company flags a review, Trustpilot should challenge them first by asking for an explanation as to why they believe the review should be removed. If the company's statement turns out to be false, for example, if they claim that the reviewer did not engage with them, the company should be held accountable, and Trustpilot should refrain from taking action if they flag reviews in the future.

It is unfortunate that a company that claims to publish genuine reviews is responsible for removing hundreds of authentic ones. As someone who fights for justice, I have decided to challenge this decision. However, there are likely hundreds, if not thousands, of other reviewers who do not have the time or patience to go through the extensive appeal process, especially considering Trustpilot's lack of response or acknowledgement of correspondence. This raises serious concerns about their customer service.

Thumbnail of user moladiyas
1 review
0 helpful votes
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August 5th, 2022

Fake reviews only 4*+5* review valid... all my negative review delete trustpilot fu** you... Fuc* fuc* you trust pilot

Thumbnail of user vijayk108
2 reviews
0 helpful votes
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August 14th, 2020

This is best cick shop gives best quality of cick taste is awesome i m fully satisfied with this guy

Thumbnail of user joelr358
1 review
0 helpful votes
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April 25th, 2022

It was so good never had something so good, I recommend pilot! Thanks to PrizePicks, i love it thanks

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Thumbnail of user stus15
2 reviews
1 helpful vote
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March 15th, 2020

They removed like 30 negative reviews from bankmobile, including mine I dont know why. This is very misleading.

Thumbnail of user noty22
1 review
0 helpful votes
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May 31st, 2022

https://www.seotraininglondon.org/can-you-trust-trustpilot/
Read this. It will explain a lot about the website.

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Thumbnail of user andrewf1235
78 reviews
86 helpful votes
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July 18th, 2023

Avoid wasting your time with this Business Review S.C.A.M. Platform.

After having close to 90 reviews with this company for well over a year, without warning, Trustpilot suspended my account & removed every single review because they claim that 1 or more of my reviews was flagged for SPAM & is FAKE with their dedicated software.

All they had to do was ask me for proof of my business experiences with photo's, screen shots, receipts, video's ect and I would have provided them.

I can back up all of my reviews with well over 95% of proper documented proof.

If their software is so sophisticated, dedicated & fantastic, why did it take them so long to flag my account?

It's obvious that this company tailors itself around "paying business customers" and removes honest, fair, negative consumer reviews in the favor of "paying business customers."

There are a lot of companies that use & pay money to Trustpilot to "repair their bad reputation."

What started out as hundreds is now thousands of former dissatisfied Trustpilot members across multiple platforms who claim virtually the same thing over and over again. Trustpilot removes legitimate, negative consumer reviews. Period!

Trustpilot is the only review platform that I am aware of that does not offer the option of uploading proper documentation & photo's with a review. Virtually every other review company does.

The reason why it takes Trustpilot up to 10 business days to respond to member complaints & has "high volumes of inquiries" is because they get a boat load of complaints and simply can't keep up.

If Trustpilot thinks that my reviews are spam & fake….perhaps their "dedicated nonsense & suspicious software" can let me know if this review itself of their company with the lowest rating possible is fake.

If you are looking for a business that's legit….Trustpilot ain't it.

*****My email correspondence and Trustpilot's 3 stupid replies are attached to this review. They are in order ~ 1, 2, 3, 4, 5, 6.

So what was the real reason for my account suspension?

First, they claim spam. Then they claim that I did not have a business experience. Finally, they claim suspicious patterns.

Which one is it? ‍ Trustpilot does NOT know what they are doing.

*****Check out Trustpilot's very own website and you will notice how they have such great, wonderful & rave reviews that they leave for themselves. (see pic)

(I have NEVER found a single company with well over 237,000+ reviews.)

If you check their reviews on other legitimate review platforms….you will notice how they actually have horrible & rotten reviews. - "Seems VERY Suspicious".*****

Trustpilot is upset that I left them a 1 star rating on a different legitimate review platform. They finally claim - "suspicious patterns."*****

A total waste of time & effort on my part. You can't "TRUST" - Trustpilot.

Tip for consumers:
Trustpilot’s “dedicated nonsense & suspicious software” WILL remove your reviews.

Products used:
Waste of time & effort. - Negative consumer reviews are removed.

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Thumbnail of user maryc4557
1 review
1 helpful vote
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January 20th, 2023

Trustpilot is a Danish company that protects other Danish companies who pays them to delete REAL reviews. For example the real reviews for the many companies of scammers "ApS group" or
Group Buy APS (vardagen.se sayyve or Pluss.se, Plussshop etc) that operate a number of online shops in Scandinavia, sneaking in an unwanted monthly subscriptions during purchase. So when the millions of disappointed customers try to make an honest reviews, TrustPilot REMOVES the reviews even though the customers has order numbers and emails providing them PROOF that the Reviews are real.

By the way, the Danish scammers protected by TrustPilot (Group Buy APS) is run by a criminal. Group Buy APS is currently under investigation and a Danish court has ordered the company to pay back all the customers they stole money from for their fake "subscriptions", including customers in other countries, like Sweden. Therefore it is absolutely necessary for us to give bad reviews and warn other people. Yet TrustPilot prevents us from doing that and protects criminal scammers by removing our reviews.

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Thumbnail of user jamesd3401
1 review
0 helpful votes
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February 25th, 2022

Why do all the 4 and 5 star ratings come only from "Invited" reviewers? Looking closely at the negative reviews, they are not from so called invited reviewers. I suspect they are created by bots or review farms.

From Trustpilots own website, "Trustpilot does not support Adblockers or privacy filters. We run monitoring tools to make sure you can log in, leave reviews, and so on. Adblockers and privacy filters may detect our monitoring software in your browser and interfere with Trustpilot features and performance. If you have any problems, try temporarily or permanently whitelisting Trustpilot."

This raises the question; how many people will actively turn off their adblocking software or whitelist Trustpilot to enter Trustpilot website to leave a review?

Interestingly, for a company I reviewed recently according to Trustpilot there are 87% (1,740) 5 star ratings as opposed to only 9% (190) unfavourable or average ratings (at time of writing).

There are two things at play here, remember the old advertising saying, "people normally won't review good experiences but will certainly review bad service or products". Which means that every one of these 5 star ratings, someone took the time to login to the Trustpilot website and took the time to write a review which consists of something like, "works great" or some other short sentence that in many cases doesn't even use the name of the product.

Although that doesn't explain the disproportionate number of positive 5 star ratings which are all "invited" reviews and none of the negative reviews are "invited".

If you do a google search of the names of the 5 star reviewers, looking at social media profiles, you will see many have profiles with very little, if any activity on their pages. Could they be fake profiles to enable them to login to Trustpilot anonymously and create fake reviews?

Tip for consumers:
Be very wary of any 5 star reviews on this site.

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Thumbnail of user cynthiat370
4 reviews
2 helpful votes
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April 23rd, 2020

One of the companies that they are receiving huge profits from is endurance warranties I posted a review on trustpilot about endurance from a bad experience with them not complying with a contract that was signed on for service on my automobile was very detailed and very specific but it wasn't two weeks later that they said that they have temporarily removed the complaint due to the fact that endurance found the review to be false and and that they couldn't validate that I was an actual customer when I used an email address so course they wouldn't be able to know this I sent sent information to trustpilot stating my contract and the information as to why would I even post a review about a company I had no interaction with I'm still waiting on them to add the post back to it but I see they have boosted the rating of endurance and we all know that endurance is a shady company so they are profiting from companies they continue to back and keep their ratings positive as they are receiving monetary value from these companies that they choose to assist and help

Thumbnail of user marieb704
1 review
1 helpful vote
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February 6th, 2022

Censoring genuine reviews and opinions to suit government adjenda. Everything woke turns to sh1t. Go woke go broke.

Thumbnail of user aa367
1 review
0 helpful votes
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August 6th, 2020

This site doesnt accept bad reviews for other companies. It rejects them with now reason even if they are approriate words.

Thumbnail of user andia11
36 reviews
6 helpful votes
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September 5th, 2022

If the review is about one shop from Amazon( Renpho store), they don't publish it! Without any resonable and credible justify!

Tip for consumers:
This is the message from Trustpilot ! And is not the first !

Products used:
Hi Andi,

Thanks for writing a review about www.amazon.de on Trustpilot.

As part of our efforts to ensure that our community can trust the reviews they read on Trustpilot, we’re constantly on the lookout for unusual activity. We do this by using customized software, dedicated Content Integrity Agents, or a combination of both.

In this case, your review of www.amazon.de has been flagged because we couldn’t verify its authenticity, and on that basis we’ve removed your review from our platform.

While we’re confident that this is the right call, we appreciate that sometimes we get it wrong. If you think there’s been a mistake here, please do let us know by replying to this email and a member of our Content Integrity Team will review this decision with you.
Thanks for your cooperation.
Trustpilot Content Integrity Team

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Thumbnail of user conradh20
2 reviews
30 helpful votes
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December 14th, 2016

It's all gotta be positive, or GTFO. If you want REAL reviews, go somewhere else. This site is a joke.

Thumbnail of user davids7367
0 reviews
1 helpful vote
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January 16th, 2022

Danish pigs, taking down reviews of major platforms, such as eBay on request. PIGS. PIGS. PIGS. PIGS. PIGS, PIGS.

Thumbnail of user drewv8
7 reviews
13 helpful votes
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September 9th, 2022
• Updated review

NOW SEVEN OF MY REVIEWS ARE REMOVED! I THINK TRUSTPILOT KNOWS VERY WELL AND EASILY DETECTS FAKE REVIEWS!

Service
Quality
5 of my reviews removed!
July 5th, 2020
• Previous review

5 of my reviews got removed, which is bad. I will never use Trustpilot again. I think that it may be fake reviews that is causing the problem. Don't even think about using this website. I would rather use a website that you can't read reviews unless you sign in. That is really bad. I will use other websites for life. I just logged out because I got so mad.

I hate that you cannot translate other language reviews to English. This is a feature that you need in the USA. I will never even think about using this again.

Tip for consumers:
Use Sitejabber Instead!

Value
Thumbnail of user robertm4370
3 reviews
21 helpful votes
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April 19th, 2021

Let's not beat about the bush. They only care about getting money from companies and I have no problem with that, my problem is this gives the companies too much power are able to influence the rating they receive
For instance they're able to send out unlimited reviews to people so you'll see hundreds of reviews for the top companies everyday. I'm very sceptical to believe that people think I'll just sign up for trustpilot and leave great feedback on the company and there's nothing in it for me. Why would they?
Most of the 5 star reviews don't make sense and seem to be bots too. A lot of people seem to leave reviews from other companies on the trustpilot page. You see people complaining their dress was too small or how the item was faulty. They're so dumb they're leaving it on the wrong page

When you complain to trustpilot they protest and say they don't tolerate fake reviews and to report them, but when there are hundreds a day I don't have time to click report and why should I? Its not my job

They do have integrity software but the only time that applies is when bad feedback is left. Then by magic it is triggered and your review is removed. They never remove 5 star reviews I've noticed

The companies can also get bad reviews removed, they say they don't believe you've had a genuine experience and your review is removed. This is from the very same companies that are full of 5 star fake reviews. Trustpilot say they don't delete bad reviews but what they do is hide them so nobody can see them which is just the same

Trustpilot seem obsessed with getting reviews about themselves. They have 250 000 reviews and are rated great. What kind of review site reviews itself? It's embarrassing. From that I can gather they literally bombard people with emails hassling them to leave reviews. I mean who really thinks I'll set up an account to say how great trustpilot is? Most of the reviews seem fake and just say nonsense such as 'you can trust trustpilot ' or 'trustpilot is amazing' They really expect people to believe that?

I left a bad review for trustpilot and their integrity team removed it and I needed to prove it was genuine and I had to send them proof it was real by sending an invoice which is impossible as I was leaving my comment on the number of dubious reviews

Bottom line is they can't be trusted and seem totally narcissistic and care only about harvesting 5 star reviews for themselves. Whenever I see a company bragging how high their rating is on Trustpilot I just laugh as it carries no weight with me

Products used:
Just review

Thumbnail of user kevinl1571
2 reviews
1 helpful vote
  • Send Message
May 21st, 2021

WHY would any one try to bad mouth a big organisation, unless for a good reason. It just doesn't make sens... for TrustPilot to make the decision and one sided decision to remove is beyond belief is pathetic. If UK system is HONEST. AS THEY WANT TO make believe. So let people voice their opinion... truth will prevail... you can't take others for ignorant. As has been the case all around in the UK

For the Rubbish Reason of security... UNIQUE TO THE UK... you fall into the hand of a stream of youngster... unpaid... slaves. Into using the power of office

The same with TRUSTPILOT. Who are these people to make a decision in whether our reviews about

Airbnb... or the Nation pathology or others... are truthful or not? LET THEM COME AND ask iN THE OPEN. HERE. In why such a reviews... it is THEN I SHALL PROVIDE EVIDENCE. WHO IS TRUSTPILOT TO MAKE A DECISION ABOUT MY VIEW. HOW PATHETIC IS THIS?

Hi Kevin lot,

Thanks for your email. We'll be happy to revisit this decision if you can send us documentation of your experience with nationwidepathology.co.uk.

All you need to do is:

Find your order confirmation, invoice, delivery report or proof of service with nationwidepathology.co.uk. The document should show: the name of the business, your name, the date, and a reference number. See more on what we look for in our support article, "Which documents help us verify your review?"

Send your documentation as an attachment in a reply to this email in the next 3 days, or submit it later via our contact form.

Please don't send us any sensitive documents such as copies of passports, medical records, or bank account details. If your documentation does contain sensitive information, please be sure to redact or black out those parts before sending it to us.

We look forward to receiving your documentation within the next 3 days.

Thanks for your cooperation.

Trustpilot Content Integrity

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Value
Thumbnail of user andrewm1373
2 reviews
2 helpful votes
  • Send Message
February 9th, 2022

Having had some dealings with this Danish 'review' company I find it hard to believe that anyone gives it any credence these days. It allows staggering numbers of fake positive reviews to stand-usually praising an obviously crap company to the stars.
It offers 'additional' services to these companies for additional payments. And advertises the fact. This, of course, immediately causes a major conflict of interest, which no reasonable person can deny.
It boasts about it's ever-so-clever fraud detection AI system which is clearly no more than window-dressing and certainly don't prevent more than a tiny fraction of fake reviews. With some companies it evidently prevents none!
It remains a law unto itself and remains virtually uncontactable.
It talks about it's 'flagging' system to allow the reporting of fake reviews, then deliberately blocks you from reporting more than one event with each company. It tells you their "integrity team" is 'looking into' it- but this is a permanent situation, and it does nothing to address your complaint.
It masquerades as a reliable platform to allow would-be purchasers an opportunity to assess a company's performance, but the result of it's twisted efforts is that it actually makes itself complicit in allowing fraudulent behaviour to flourish. When a company's performance looks too good to be true, then yes it probably is, and by deliberate design rather than accident.
Trustpilot seems to have signed a pact with the devil and it's morals are on sale to anyone who wants them. Some dishonest companies rely 100% on Trustpilot's score system to prey on new victims. By the time the public wake up to what these companies are doing, they have amassed a fortune and either quietly disappear or resurrect themselves (with consummate ease) as a phoenix company, blemish-free with just a slight tweak to their registered name. The UK Trading Standards office is utterly toothless and does nothing.
I could go on but common decency prevents me.
Trustpilot-complete rubbish. It needs banning-certainly from the UK where for some reason the public are too trusting to spot a con.
Use your own common sense when evaluating a company and don't rely on these ridiculous star-ratings which are so very easily manipulated and completely without shame.
I hope Sitejabber is better, but I won't hold my breath!

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About the business

We're all about consumer reviews. Get the real inside story from shoppers like you. Read, write and share reviews on Trustpilot today.

How do I know I can trust these reviews about Trustpilot?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
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