• Trustpilot

Trustpilot

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Overview

Trustpilot has a rating of 1.2 stars from 1,096 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Trustpilot most frequently mention customer service, bad experience, and integrity team problems. Trustpilot ranks 154th among Internet Safety sites.

  • Service
    452
  • Value
    359
  • Shipping
    196
  • Returns
    200
  • Quality
    363
Positive reviews (last 12 months): 3.6%
Positive
4
Neutral
1
Negative
107
363
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How would you rate Trustpilot?
Top Positive Review

“I need risk free code”

YEASMIN Y.
6/13/24

Quotex Is one of the best paltform for binary trading.It's very easy to use for everyone even the beginners can understand all the functions. I have been using it for 3+ months. I am loving this platform very much now.Here you can trade forex, currencies, stock and plenty more options. You can easily make money in this paltform.

Top Critical Review

“Despicable company to deal with!”

richard s.
10/17/24

Got trapped into a further years subscription at a 60% price hike. Didn't receive renewal prices until i was inside the 30 day cancellation period, enabling them to charge whatever they wanted. Avoid!

Reviews (1,096)

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Reviews that mention popular keywords

trust pilot (179) review site (94) email address (18)
Thumbnail of user aderitop
1 review
12 helpful votes
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May 11th, 2023

They allow scam reviews to flood their website with thousands of 5* reviews, and they get accepted because the reviewed company has bought the reviews. Single real 1* and 2* are flagged by the company as not real and removed. Trustpilot is not a trustworthy review website, no matter how they think they are seen. I will never publish one other review on that bogus site.

Service
Thumbnail of user josho102
1 review
9 helpful votes
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January 28th, 2023

Obviously uses tactics to prevent users from even submitting reviews. They allowed Swappa to belittle me and they flagged me all because I confronted them. Both Swappa and TrustPilot work as a group of terrorists. Do not use either place. Seriously, don't use them, ever.

Tip for consumers:
Don't use it at all, too much bias

Products used:
Review

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Thumbnail of user teamm11
1 review
21 helpful votes
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August 25th, 2022

Oh the sweet irony. How criminal it is. Only scams like Kin insurance, seminar scams, fraudulent operations and like SPAM trust pilot daily by themselves in a one bedroom apartment, and then put the trust pilot logo (saying 1000 positive review on trust pilot), to then scam the public.

Trust pilot who care not about trust or about piloting, is using their platform to steer suckers into scams.
How evil they are

Tip for consumers:
NEVER EVER TRUST TRUST PILOT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Products used:
Kin Insurance

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Thumbnail of user susank2155
5 reviews
12 helpful votes
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July 20th, 2023

Yes, I've been writing reviews and using trust pilot for years, never had any issues. Out of the blue I am suspended my account for unknown reason. Access speak to a supervisor they will not do that either.
So here's your one star review for me

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Thumbnail of user robertk3700
1 review
5 helpful votes
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July 17th, 2023

Trustpilot's sole reason for existence is to allow it's core base of unethical company subscribers avoid negative feedback and thus promote themselves as reputable. The reviews on Trustpilot are worthless as a consequence

Thumbnail of user vlandakoff
2 reviews
2 helpful votes
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December 20th, 2023

The company used my personal information answering my strongly negative review. Hend B. From Trustpilot, he seems to be a wanker from the UK, living somewhere in the suburbs of Manchester, being 25 years old, single, Anglican, deemed it okay of the company to use my personal information in the answer. Total disgrace of a company. As a result, I was forced to delete my Trust pilot account as they allow content with your personal information being publicly exposed. They've scammed me into verifying my account on their website with my real ID too and then refused to protect my personal information. Good luck with your incompetent employees, Trustpilot, you can't be trusted.

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Thumbnail of user michaelb1287
2 reviews
19 helpful votes
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June 5th, 2018

I posted two negative reviews about two companies in which I was treated unfairly. Trustpilot then removed my review because they flagged it inappropriate? Just by reading the reviews on this website, it's very clear that trustpilot accepts bribes from companies to wipe out the negative reviews and keep the positive reviews. I don't trust trustpilot.com. And I will warn others.

Thumbnail of user mw449
1 review
13 helpful votes
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December 5th, 2020

Nothing rings true on this site. You find multiple identical long reviews with just a few words substituted between numerous 1st time reviewers giving inflated ratings to companies that have clearly paid to advertise. I cannot trust anything on them and find them clogging searches for real information.

Thumbnail of user sc514
1 review
1 helpful vote
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April 8th, 2022

Avoid this review platform at all cost. Overpriced and unreliable. They allow false customer reviews to be posted without taking any action or providing any evidence that the customer placed an order from your business.

Thumbnail of user nettiet3
40 reviews
161 helpful votes
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June 21st, 2021

I recently attempted to leave a review over an apparel company that sent me defective product and the site kept giving me 'sorry but we are unable to post at this time. Try again later' Regardless how many times I refreshed the screen. And I've never had any problems posting reviews. The Bot session is useless. No one responds. TrustPilot has jumped the shark and now sucks.

Tip for consumers:
DON'T It's a waste of time

Products used:
Their web rating system

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Thumbnail of user noahw92
1 review
0 helpful votes
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June 26th, 2021

Do not trust a word you read on trustpilot. They have lost their way. I've had many people call me from their company to "pay to make the bad reviews go away." and if we didn't pay, magically all of these negative reviews appeared over night.

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Thumbnail of user patricko508
1 review
2 helpful votes
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December 26th, 2022

Extremely bad experience.
A computer makes their decisions.
They earned my disrespect by their replies, which NEVER dealt with any of the issues.
Save yourself time and energy.
They are NOT to be trusted!

Thumbnail of user tylert219
1 review
6 helpful votes
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February 5th, 2022

Freezing the reviews of gofundme when wveryone changes their opinion of it to one star because they side with the government against a a peaceful protest. While simultaneously allowing donations for protests that actually cause riots and damage is dishonest. I cannot trust any review on this site knowing for a fact they are doctoring them as they see fit

Thumbnail of user jackr1167
1 review
2 helpful votes
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September 3rd, 2023

Trustpilot is extremely fake now, most bad reviews get removed and they do everything to not let the review back on. Right now I'm literally been asked to provide documentation for a browse only website. Most positive reviews are very fake as well. Terrible site.

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Thumbnail of user saidap
1 review
2 helpful votes
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April 1st, 2019

When you see an ad pop up as you surf the net, you dont expect to fall in love.

But that's exactly what happened.

I took a chance that this ad popping up was of good quality items despite a very inexpensive price. I was not disappointed.

I've ordered 5 times from bellelily and each time I have paid rock bottom prices for too quality items.

I always would recommend them. They are amazing!

Thumbnail of user emanuelj6
1 review
11 helpful votes
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February 15th, 2020

Allows scammers to use bots to spam good reviews on their products, trustpilot of course does not do anything, and if you leave a negative review it will get deleted for no reason, even if you have all the proof.

Thumbnail of user heidic110
12 reviews
71 helpful votes
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October 8th, 2020

I recently wrote a review using my 1st Amendment right to free speech about a complaint with a survey company called Crowdtap. Well I received an email claiming that my complaint isn't legitimate and real enough according to the business Crowdtap and they're requesting proof of missing points for reinstatement which I don't have because how am I supposed to have any proof while it happened during when I was taking and answering questions? I literally saw those points go poof and just got lowered. So my complaint gets flagged and put on a temporary removal. I didn't violate anything and Trustpilot is a joke! I told them instead of flagging me why don't they just go take a look at all of the complaints against them!

Thumbnail of user noelp76
1 review
0 helpful votes
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November 23rd, 2021

I was constantly harassed for information to validate my bad review of a company. Such as Web browser history to prove I'd visited their website when I claimed to have done. Eventually they just pulled it. Foul play.

Service
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Thumbnail of user lydap
1 review
6 helpful votes
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February 20th, 2022
Verified purchase

I got scammed by a company today (Discover Cars) that has 46,000 reviews. 91% of them excellent. They are just cranking out reviews. The screen just continues to roll down new reviews all day long. A relatively unknown third party rental car broker. They prominently show their deceiving Trustpilot score on their website.

Tip for consumers:
Avoid Trustpilot. It doesn’t weed out fakes.

Products used:
It was a car rental site that uses fakeTrustpilot reviews to lure customers to use their service and buy fake insurance on their site and makes them a car reservation.

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Thumbnail of user thomass2651
1 review
0 helpful votes
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February 18th, 2022

My rating for Trustpilot? ZERO STARS. Why bother asking for reviews when they are constantly cancelled. I have left numerous reviews of deliveries recently, at their invitation and as my experiences were positive I thought it only fair that the companies involves should know that their staff were doing an excellent job, were they not I would contact the company directly as a poor experience does not need to be published for all and sundry to read. So it appears positive reviews are not valued and in future I will not be wasting my time with them!
In relation to this sites requirements, just how exactly do you get a photograph of a delivery or verified purchase without giving personal details?

Tip for consumers:
Don't bother!

Products used:
Trustpilot, at their invitation.

Value
Quality
Thumbnail of user jennifere477
1 review
2 helpful votes
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March 27th, 2020

Trust pilot helped push ericdress, a horrible clothing site that literally steals ur money then sends zero products, to refund my cash 100. In will use this site again for sure, the feedback email about how many people viewed ur review is off the chain! Awesome overall, worth taking time To write a review.

Thumbnail of user richardd2350
1 review
3 helpful votes
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June 2nd, 2022

When you can pay to remove bad reviews, usually means scammers. Dont rely on this site to help make decisions, there ratings are wrong, who knows how many reviews here are fake. Like the human soul endless, bottomless

Thumbnail of user annef508
2 reviews
3 helpful votes
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June 12th, 2022

Trustpilot has plenty of fake reviews, one sentence or nothing at all, just 5 stars, but they remove any negative review if the company requests it. How crazy is that? Review sites exist for the sole purpose of letting anyone (courteously) express their opinion so other buyers can read it, think about it and make up their minds! I left a review of Luisaviaroma. All the information I used were easily verifiable by anyone. It's enough to take a look at Luisaviaroma's website. But it got removed because Luisaviaroma didn't like it. Wow! Now I look at Trustpilot in a different light, and honestly I don't trust a single review there anymore.

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Thumbnail of user robertl4364
6 reviews
3 helpful votes
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March 27th, 2023

I've had a number of reviews removed by trustpilot now even after proving their authentic. They basically accuse you of lying I assume because the site your reviewing complains to them and their scared of consequences. Useless!

Service
Thumbnail of user codys274
1 review
1 helpful vote
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December 12th, 2021

I wrote a negative review on trustpilot for redbubble several months ago do to a product damaged during shipping for inefficient packaging. After I submitted it, I received an email, a day or so later, stating the review was being challenged by redbubble and that they needed proof. I sent them a photo of the damaged product and packaging, however I never heard back from them and my review never got posted. They clearly have a deal with businesses which I can't fault them for, I'm sure it makes them more money than the consumers accessing their site for reviews. Just don't rely on most review sites to give you an honest rating, check social media pages and if a company you're unsure of has disabled all comments, don't waste your time with it.

Tip for consumers:
Don’t rely on them for honest ratings.

Products used:
It’s a review site.

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Value

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