Trustpilot

This is really quite concerning when people are trying to provide a review be it good or bad for an organisation. I want to warn people about Help Enterprises they are of zero help as a recruitment agency and people need to be advised. A Mr Greg Luck making false and conflict of interests reviews on all of their websites as he is the current CEO. Low act to boost the poor agency services it provides.

Trustpilot has become a complete biased and unfair site. They only post what they
So desire and are not at all honest and reliable. I used to use them and after hearing the terrible reviews on them and also experiencing my own biased treatment from them, I would never recommend that anyone use them. They are not reliable in any way shape or form. Many of my friends and associates have also had similar poor experiences with them.

Have guidelines about how a review can be written.If a customer doesn't follow and meets grounds for Reporting to get it removed and you choose to report, Trustpilot will actually email the customer telling them how they can edit the review to allow it to remain up. Defeats the whole purpose of the reporting process. Their so called ' Support Staff' is useless. Would definitely recommend another site.

It has become apparent from my own research into the activities of TrustPilot, they they are not the independent organisation that people believe.
Removing authentic reviews of companies which don't conform to the Trustpilot agenda is totally against what Trustpilot are supposed to stand for. I will continue to write fair and reasoned reviews using other websites which do not stoop to deceive as Trustpilot do. Shame on them.

I have written good reviews and negative reviews on trustpilot. All of my negative reviews were flagged and pulled down even though it was valid feedback. They allow the business you are reviewing to harass you and they always side with them. I will continue to use yelp. Trustpilot is not a legit place to see true company ratings

I was banned because of "receiving payment for fake reviews" huh?
When have I ever been paid for leaving a review? Lol.
Never have I ever been paid for reviewing anything. Hell I WISH I could atleast get something for free! Let alone GETTING PAID FOR IT.

Seems like someone didn't like a negative review so they deleted it to increase positive reviews. They get paid by companies to "boost positive reviews".

This is also noted by other people on reddit.

Website is a load of bullsh*t.

Ironically you cannot trust trustpilot lol.

I leave a majority of my reviews on google and I'm a high level local guide. I take pride in leaving honest reviews.

All my reviews are honest and fair as a consumer, because as a consumer, I would want places to have fair and honest reviews when going somewhere new. Instead of being lied to and scammed. Something trust pilot must like being involved with as a website (i wont say which) scammed me and is the only place I ever reviewed on trust pilot.

Trust pilot I hope you read this and realize how junk and crap your website is for this scummy practice.

It's quite pathetic for a review website to be such a sell out, but they are the worst. They have taken down my reviews, even after I submitted proof of my affiliation with the offending company. They just suck. They are a bunch of wankers that have no backbone and no business setting up a review website. They are very dishonest and pathetic, it cannot be said enough.

I posted a review in trustpilot but it removed it without asking me for documents when the related company placed dispute on my review. In the name of policies, they do anything they want which are beneficial to companies. There is no freedom for giving reviews. I think they may get some benefits from some companies.

People go on trustpilot only to complain. Even high quality brands such as Rolex have 3 stars lol Good brands have awful ratings just because of a bad customer service experience or whatever. It has nothing to do with the quality of the products your buying most of the time.

Suspected FRAUD committed by TrustPilot. We are have a very small 2-person business. Recently a few 1-star reviews appeared on Trustpilot, with the strangest complains about products and services we don't even have. They did not want to remove them, they suggested that we would have to buy their services to invite real customers to leave positive reviews. In other words, they allow fake reviews, possibly fabricated by themselves, to trick/blackmail business owners into buying their services

I did review a certain company. I wrote that it (the company) did not apply certain written promises. After a few days, TrustPilot remove my review, without notice, telling me that the review was not "real" and most probably sent via an automated boot service.
I did complain about the absurd and unjust decision, taken without contacting me. Only then TP asked me proof of purchase or contract. A week later my review was online again.
I sent a complaint email telling TP about their fraudulent behaviour. Do I have to think they get rewards from companies asking to remove some client's reviews? Hmm...

I used to trust trustpilot before they took my review down even after I provided clear proof of the situation.

They favor huge companies over the general person.

If your review is positive it will not be taken down but if it is negative then it will be investigated and taken down even if you provide clear proof.

SH*T review site.

We have a terrible experience with trustpilot. Our clients keep posting 5 star reviews by our clients who have been invited through a campaign sent from trustpilot! These 5 star reviews are marked as suspicious and deleted although we and our clients have sent them proofs of payments! There are 4 1 star reviews on our website, from people who clearly state that they have never been our clients. These reviews are there for years! We signed up as a company with the standard subscription of 3,500 a year. Until we paid they were calling us and responding right away. After we paid nobody cares. We posted a 1 star review about trustpilot and guess what... it was deleted within 5 minutes as suspicious! Avoid them.

I wrote a good review of a company on Trustpilot and it was rejected. Of course this company is not client of Trustpilot, and its reviews were very bad (on this platform, on the other review platforms it was good), so I wanted to raise the overall rating. I'm a client of this company since more than 10 years, it's a very real review, but it was rejected with no reason.

The email they sent to explain the rejection is:

"In order to protect our platform, we unfortunately can't give you specific details about why your review was removed. However, you can read more about how our software works in our support article "Trustpilot's fraud detection software". Note that we look at a range of indicators and never remove a review based on one parameter alone.

We consider this case closed and won't be reassessing our decision"

So, nothing can be done and I don't know why it rejected my review. Thanks!

First their robot system prefer negative reviews, and the positive one is very hard to get a green light. And I'm not sure the reason why our reply/comments cannot be shown in our small business page. I think this website will be a small business killer.

I have several times a review, an honest review (both negative & positive) deleted.

And why? For nonsense reasons. I am who I am and there is no other person using an email address with my extension.

Not worth the use and the annoyance.

Trust pilot was full of integrity I thought, then all my National trust reviews were removed from long ago for no real reason and a recent one where I provided attendance proof. I was careful what I said and 100% truthful but was removed. I have also been asked to review certain firms I had dealings with fair enough I thought, but when asked for 2 reviews for the same one transaction I complained to the firm only to be told they were not from them but auto generated from Trust pilot that is not on so they will know what you have bought from anyone it seems, to top it all they asked me to give a review for Trust pilot that they rejected, what a low life outfit. This is a review of trust pilot so do not need proof of purchase as I did not buy any thing from them. I have left proof of the last visit to the national trust.

Had a terrible experience with a company named blitz web solutions. I put a review on trust-pilot and sent proof of my 28K that they stole from me but they still took off my review. I'm shore these company's pay them to take reviews off because I cannot see how from all the emails, text and receipts I sent them my review was still taken off. Sad thing is that I'm not the only one writing and saying the same thing about this company and how they scam and not deliver on your project. Transfers are in USD and I am from Canada

Trustpilot using our name on their website even it's a trademark and not allowed to use. On the other side we got so many 1 star fake reviews but 98% of positive reviews are marked as scam and not published. Trustpilot is on of the biggest scam companies out there. They even don't follow the data protection law.

Trustpilot are committed to collecting funds over real reviews. They encourage negative reviews to get companies to pay for their positive review process.

It's an industry that is very manipulated and needs to be regulated.

I have tried to place my review of an Alliance Virtual Offices on their website just to have it removed. I have multiple sources of proof validating the fact that all my experiences are true and happened and they have not even asked for them. When I asked what was the reasoning behind why my reviews were taken down they told me, "To protect the integrity of our platform, unfortunately, we cannot give you specific details about why [your review has been removed/ your reviews have been removed and why your account has been blocked]." This is in direct violation of Public Law 114–258 Consumer Review Fairness Act. I want an explanation for why my review was removed.

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First they removed a critical review of IG that included IG's response. I sent them further proof I had an account with IG. Then when I reviewed trustpilot saying what had happened they removed that review also without bothering to tell me. It's not a real customer review site