Trustpilot

Unethical sales process, they get you in and then 1 year later bump up the price by 8x (800%) without fair notice. Then make it difficult to cancel.

Try calling their customer support line before you sign up... hours on hold... that will tell you all you need to know about how much they care about their customers.

Trustpilot is run and influenced by companies such as nextdaydeals, which overcharge ordinary hard working people by hundreds of pounds just because they can take advantage of their situation.
If you write a truthful account of nextdaydeals, they will have their donkey ( trustpilot) to immediately take it down before the public can see the truth.
Trustpilot has a very poor and negative score amongst British people, so that's one good thing, and it's going to get worse.

I wrote a negative review about an internet company, it's was visible when I was logged in but when I used a private window, it didn't show my review. Later, the internet company flagged it down because the company reported my review so they can take it down. This kind of behavior immediately voids the purpose of writing reviews if only positive reviews are allowed.

I left a review for major courier DPD. It stated delivery on time but driver non communicative just thrusting parcel at me. Customer Service lacking.
The review was invited by email I clicked the link and reviewed. It was removed as a fake review stating, If I disagree reply to email and explain why. I sent images of package and label with my name on and address. I had a reply It was because I have used multiple accounts and its against their policy.
I replied I don't have multiple accounts you email me ask me to review and I do. I have multiple emails I use for different suppliers they invite to the email used to purchase with I click link and leave review and I stated I suspected they were paid to remove reviews not 100% favourable. I then got a further email stating that they don't disclose why they have removed them to which I replied, well you already have and its obvious to me that it is a paid service to corporate clients to remove feedback they don't like.

Trustpilot is a contradiction in terms, no trust whatsoever, absolute joke of a site, I wrote a negative review about a furniture company in Yorkshire and the review was instantly taken down by trustpilot because the vendor reported the review, I was not the only reviewer to have my review removed because this vendor complained, there's about 20/30 reviews that are being "looked" into, the vendor is obviously very questionable but is being supported by trustpilot simply because they pay a subscription whereas I don't, I will not be posting reviews on mis-trustpilot ever again as they simply only work for their paying subscribers and have no interest in telling the truth... absolutely disgusted!

The site removes negative reviews at the request of the company's owners. And if you still use the paid services of the site Trustpilot.com they will write you more good reviews. Fake portal, which is not worth paying attention to. A rating of zero stars, one star, that's a lot for them.

My account suspended by Trustpilot for no logical reason. Attempted to gain information from Trustpilot as to the reason for suspending my account but they refused to discuss the issue in detail... my last review was a negative review for a seller on Amazon advertising goods for sale which they claimed to, but did not have in stock... I suspect strongly that this was the reason for my account being suspended.
The whole purpose of review sites is to allow individuals to share genuine and honest good/bad information on companies and businesses thus allowing others to make value judgements and choices.
By closing accounts and refusing to publish genuine and honest experiences of individuals, Trustpilot have lost their credibility within the review sector and have become totally untrustworthy.
Not wishing to associate with dishonest, devious companies, I have now formally closed my Trustpilot account.

This site is the KING of all thieves. They get paid to remove negative reviews. Every time I post a negative review about a business, within 15 minutes it is removed telling me that their software flagged it as suspicious. Really? You have God or angels working on your side who can just tell lby looking at the review that the review is suspicious. Please stay away from this site and do not trust their reviews. 5 star reviews never get deleted, but only negative reviews get deleted. This site is another YELP.

Their reviews of 1StopBedrooms were extremely misleading. They seemed to be flawless. Now I know why. I was unable to submit a review of 1StopBedrooms after my purchase [when nearly everything arrived destroyed] because of the unprofessional behavior of 1StopBedrooms customer service. They threatened to take back all of the furniture and only grant a 40% refund if I didn't take the review down. When I finally received the last of the furniture replacements 13 months later, I submitted my long overdue review. It was no longer able to be posted because the purchase was made over 12 months ago. I explained the situation and have plenty of emails to support my claims, but they would not post my review.

Trustpilot is FULL of fake positive reviews. Eg see EVRI(Hermes) a company absolutely notorious for its incompetence and dishonesty gets a rating of 4 plus. The positive reviews are bunched and simplistic. You can go for days with dozens of reviews absolutely all one star and then a bunch of 5 stars appear. The positive are all 5 stars virtually no 3 or 4, a most unlikely distribution? Evri pay Trustpilot and he who pays the Pilot calls the tune.

90% of the reviews on trust pilot are bought and paid for. They know it and encourage it. Most positive reviews are posted shortly after a negative review in quick succession.

Small unknown companies have 50k+ reviews seriously warning label right there. If I see a trust pilot rating be flouted I automatically assume the company is shady now.

I had my genuine reviews edited and or removed from TrustPilot, in addition they will propagate fraudulent sites with multiple Good ratings only to enhance the scams and illegal activities that these sites are involved in (usually money and solicitation related). Please do not use TrustPilot, and please expose them at every corner or this will get worse and worse.

Recently been scammed by a Crypto trading company who use the fake positive reviews on Trust Pilot to sucker customers in. Left 2 negative reviews after losing a large sum of money and both were immediately removed for no reason. Clearly being paid by these companies to just have positive fake reviews. Don't Trust Pilot……

We were comparing Trustpilot to other similar platforms. During the assessment period, they were supportive. Eventually, we decided to go with another platform. At which point we started noticing negative reviews are being posted on the trial Trustpilot account they made for us. I am not saying all of our customers are happy it is natural to get negative reviews here and there because unhappy customers are usually more vocal. But the negative reviews about us on Trustpilot are unusual. Once we told them to deactivate the test account they responded by saying that it is a live page now. It has been a very bad experience and if this is a tactic for them to make us work for them it won't work.

So disappointed.

Unless you use your gmail or facebook account to register, you won't be able to register.
I tried using my Yahoo email and it didn't register it or accept it. Not sure if this is a bug with their website or just being discriminating Yahoos emails

I recently had an experience with Trustpilot that I feel compelled to share, as I believe transparency is crucial what they preach about when it comes to online review platforms. My main concern revolves around what seems to be a shadowbanning practice, which I find quite unsettling and disgusting.

It appears that Trustpilot may be implementing shadowbanning as a method to control the visibility of certain reviews. Shadowbanning, for those unfamiliar, is a technique where content is hidden from users without notifying the poster. This raises significant ethical questions about the platform's commitment to fostering genuine and unbiased reviews. We tested this in several ways and it indeed appears that certain reviews disappear like this.

While I understand the need for moderation and ensuring the quality of content, shadowbanning undermines the very essence of open and honest feedback. Users should be informed if their reviews are being suppressed, allowing for transparency and an opportunity to address any potential issues.

Trustpilot should reconsider the use of such practices and adopt a more transparent and ethical approach to content moderation. Users deserve a platform that values their opinions and ensures a fair and open environment for sharing feedback.

I tried to post negative review on Millionaire match co with Trustpilot & they immidiately removed it. They Asked for more verification- I sent, after that some more & I sent. It's been a month, countless emails, sent all the proof - they never responded nor reposted my review. I tried to post new review on MM. Trustpilot removed it again. For curiosity I posted 5 star review on another company & Trustpilot did not remove it! Crazy! Their actions are clearly FRAUDULENT! They should be investigated. They undermine the Fair consumers act. After Reading so many other reviews complaining on the same pls everyone do something about this Abuse

I don't write reviews often only when it's amazing experience or really bad.
But I realised all my bad experience was removed on Trustpilot, several times I sent a proof of experience, but reviews never been published!

Trust Pilot works for the Businesses. When I click the link, they want my email, account number, full name and phone number. Sure your review needs to be legit because competitors should not be able to write bad reviews about their competitors but neither should your lenders and corporations have to know who writes the reviews about them. You should be able to prove yourself to trust pilot as legitimate. I though tell the truth and there is no defamation in the truth so I cannot be scared away. I just don't like giving out my account number and phone number because that is PII.

How can I trust the reviews of Trust Pilot, if 70% of my honest reviews were removed, even if I provided evidence of purchase? It's almost as if TP want people to be scammed by companies. I'm not surprised companies provide a TP link for their reviews, when bad scores are deleted.
I gave purchase information including attachments, which they still didn't care about and removed my negative review of a dishonest internet company. If they have Trust in their name, why won't they allow real reviews?

I had left a positive review for a Company that I had dealt with once. I realised 2 months later that my review had been deleted. I contacted Trustpilot and asked why the review was deleted. They claimed they were not allowed to inform me of such but that their software could tell if a review was left by an employee or friend of the Company. I had no such relationship with the Company. Trustpilot were rude and stated they would not discuss the matter any further and that it was closed.
I have now deleted all my reviews and my Trustpilot account. I am also advising any Companies that use Trustpilot of how untrustworthy they are.

Reviews are selected based on how much companies probably pay to keep only positive feedback. I found extremely positive reviews on companies that I applied with turned out to be scams or had 'weird' staff selection standards, i. E. Lindamood-Bell, where I have been beyond humiliated after having passed the first interview.

We have used Trustpilot for quite a while now, but not any more, extremely disappointed that during the Covid-19 pandemic, we as a business, have struggled financially like many others, and having asked them for a little time to settle our 'one and only' outstanding invoice, they have instead chosen to engage the services of a debt collection agency to recover this amount. Thanks for your understanding and 'customer loyalty' Trustpilot, guess we wont be using your services any more.