Trustpilot has a rating of 1.2 stars from 1,096 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Trustpilot most frequently mention customer service, bad experience, and integrity team problems. Trustpilot ranks 153rd among Internet Safety sites.
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Got trapped into a further years subscription at a 60% price hike. Didn't receive renewal prices until i was inside the 30 day cancellation period, enabling them to charge whatever they wanted. Avoid!
Trustpilot is the worst review website ever, they charge businesses to allow them to take down the reviews they do not like. I will make a formal complaint to the Bundeskartellamt which is the authority for fair competition in the open market. Please do not use Trustpilot they will delete your review and let businesses use their platform for fake reviews.
Tip for consumers:
Just don't use trustpilot is all I can say. They should rename themselves to FakePilot instead of Trustpilot.
Products used:
Review posting
People basically use this platform to leave negative feedback to their competition. The company does not show adequate concern for their customers and passes you around from rep to rep without telling you.
I wrote a review about socialsinq because they have been taking my money for mos for no services rendered after they turned me away and Trustpilot removed it after a couple of hours. They are a joke, consumers, don't leave reviews on that site. They are a joke for us consumers.
Used them in the past leaving positive and negative reviews. Haven't used them in over a year. A week ago I left a negative review on a company I wasn't happy with there service from experience. Went up with no problems. A week later they are looking to remove the review if I don't provide evidence. I asked if they review the positive for evidence or is it just the negatives.
Judging by experience I can only assume they remove negative feedback for companies so no longer providing a accurate profile of a company. I no longer trust pilot and have decided against providing information to themselves. Even though my review was genuine if they don't verify the positives and only question the negatives and remove negative comments then no wonder so many big companies are 4* plus rather then below this due to impartiality practice. Good bye trustpilot.
Tip for consumers:
Anyone requesting a service.
Products used:
Services
By this I mean if an online company appears on Trust Pilot with a high rating then you can 1. Ignore it (recommended) or 2. Take it the opposite way, that a good review ON TRUST PILOT means a scam. TP (toilet paper?) has taken the money to lie lie lie. You cant take the pie out of pilot.
They removed my review, of one of their paying companies. I told them how to see the proof of a company being a scam. After a bunch of double talk, they thanked me and removed my 1 star review. Read the five star reviews. They sound like somebody holding a dictionary while writing.
Tip for consumers:
Don’t believe trust pilot.
I find sites with great reviews and then below horrible reviews that do not add to the average. Instead there are automatic reviews of the same site within minutes to an hour pumping the average artificially!
Trustpilot.com removed my review of primestyle.com for no good reason, they just kept telling me I had to change it, but it's obvious now they were just never going to allow a review of primestyle.com, you can decide for yourself why. I know why.
Trust pilot takes down anything detrimental about the businesses that pay them.
If you see a Trust pilot review, best not use the company it gives 4 or 5 stars toooooo
I wrote ten reviews same company all the five stars remain all the less than 4 have been removed!
Tip for consumers:
Don't use do not believe 4 and 5-star ratings with Trist pilot
Products used:
review
The positive reviews I wrote were quickly published... but then a negative one I wrote about Lendy, just seems to be held up with a never ending;
"This might take a while - We'll email you when it's live" message.
When site only publishes "good" reviews, its hardly to be trusted.
They seem to allow reviewed companies to remove negative reviews indiscriminately and to post what seem like very "dodgy" rave reviews - same kind of wording presumably written by staff of the companies being badly reviewed just to get their positive percentages to increase... avoid
I wrote a really positive review about a small business. Almost two years later Trust Pilot integrity content team contacted me to say it had suspended my review and wanted proof of purchase. I sent the relevant emails of my order & purchase but it was adamant that this was not enough evidence and proceededtoremove my review. The whole experience was very odd to say the least! I have since unsubscribed from their website & no longer bother to write reviews good or bad, as I don't believe that they are trustworthy or truly impartial. Indeed, had it been a positive review of a company that pays them big bucks, I've no doubt my review would have remained unchallenged!
I reviewed the site Bizay.com and was very critical of how they scammed me, took my money and did not deliver my order. I left them a review on Trust Pilot, and I don't know if they were paying Trust pilot, but my review was removed for no reason at all, even though I provided order numbers to prove my point. Trust Pilot is clearly corrupt.
Products used:
review
Tried to submit, using my Google account, goigle authentication is unavailable at the moment it says.
So tryed to login via my email address, it says whoops! What's that supposed to mean?
Last review put in of my bad experience with purevpn, trustpilot removed. As trust pilot messaged then too remove it. Don't trust this fake, con review site
After reporting a site for scamming me out of money to Trust pilot I noticed there were an awful lot of people who had also complained about the same site.
A few weeks later Trust Pilot emailed me asking to provide proof of my claim, as their "customer" was contesting it. I replied that I had no emails or invoices from this firm but that after having paid 50p for a search (using my debit card) on their web page, that returned nothing, they then went & took 29.90 from my account. I had informed my bank who dealt with it as an unauthorised transaction & refunded the money. I did send a copy of the transaction showing the web sites name but Trust Pilot just sent a standard reply saying I had not supplied what they called proof & took my review down.
The other bad reviews are still there.
I think they are only interested in the companies that pay them to send out reviews & I do not trust Trustpilot one little bit now.
They delete genuine reviews, even those that have support tickets documented, while allegedly leaving all the paid troll and even duplicate reviews on there, thus skewing the real picture on each company. I highly suspect now after they deleted my review (leaving my other reviews intact) on a specific company, that the company is allegedly paying TrustPilot to remove honest reviews on request. I wrote a genuine review of that company and provided my real name and a support ticket number and the company has identified me and wrote back to me, but TrustPilot keeps on deleting my honest and genuine review of that company no matter how perfect my review is. Don't waste your time leaving your reviews on that danish site called TrustPilot. It's not worth your time.
Big customer of Trustpilot is RAC Breakdown. They like others pay Trustpilot to solicit reviews from customers. SNAG IS... they are a service business and know which customers have been given good service. SO... Yes you've guessed it... they select which customers are solicited for reviews. (It's called REVIEW GATING.
So you will see following pages of honest and usually BAD reviews. The site is suddenly swamped with GOOD reviews in order to hide the less flattering reviews. This is a scandal that is about to see the light of day.
RAC Membership No: *******0999. RAC Complaint: UF: *******
Products used:
This is a REVIEW site so therefor their methods of review are the question.. I have given my RAC details as this is the Company that are on TRUSTPILOT and massaging the results.
https://en.m.wikipedia.org/wiki/Trustpilot
https://www.trustpilot.com/
Check out Trustpilot reputation on Wikipedia. The company has given fake reviews to incfidelibus, the hacker. It systemically removes negative reviews about this scammer - incfidelibus. Please do not get fooled by this rogue website Trustpilot.
This is the last straw with reviews for companies through your trustpilot site.
Everything that I write is true, but if your software is picking up stuff well that is for me no more reviews for companies written through TP.
Pity you have screwed up with stupid software I suggest that you look at your software and update it.
Products used:
Incontinent pads for men
Trustpilot.com is not to be trusted. I reviewed a business 5 years ago and gave it 5 stars--excellent service. The same business has gone downhill--I never received what I paid for and little communication from the business. I put a one-star review on trustpilot.com. They removed the one-star review and will not let me delete the five-star review.
Just like the title says, Trustpilot removes reviews. I had an account with Trustpilot for 7 years and the majority of every negative review I do gets removed. When contacting Trustpilot, they say, "We can't tell you why we removed your review." I just had enough so I moved on over to Sitegrabber.: P
Basically, companies report negative reviews and since Trustpilot gets paid by those companies, they remove it otherwise those companies will cancel their contracts with Trustpilot. It's a worthless review site and all the positive reviews are literally fake. The fake reviewers are located overseas and get paid to post positive reviews and Trustpilot allows it.
Tip for consumers:
Don't waste your time doing reviews on Trustpilot, they will just remove it.
I left an honest positive review of a free online study site on "trustpilot" and they removed my review. It feels to me that "trustpilot " is biased. I was very happy to have found the free online study site. I have only completed 1 course but have started other courses. Since study completion depends on my schedule, I will work on the courses when I want to. And I stand behind my removed review. I will use other review sites and continue to praise the online study site
Tip for consumers:
Beware that "trustpilot " might be biased against your positively reviewed site, service or product
I had a bad experience with motor claims line and i provided a full,detailed and honest review on trustpilot only to have it removed.I contacted the customer service and they asked me to provide evidence for interacting with the reviewed company and i sent them emails, screenshots, communication over text message and whatsapp. After refusing the evidences provided (why i have to go that far in the first place to prove a bad experience?) i had a chat with one of their advisors and explained her that this is a conflict of interests what they are doing and is not fair for community. She accepted my reasons and said that my review is accepted now. This was on 12th of June 2023. Today i see that my review is removed. No reasons provided. Same in the past with Parcel2Go review. They clearly remove review to please theyr subscription paying customers and boost their positive reviews
Do not use Trustpilot... I placed a review several weeks ago about a complaint who sent me eyeglasses that were incorrect. Magically, I get an email from them saying the company reported the review and was taken offline until it is corrected because a name was used in the review. The name that was used was the first name of the representative which probably wasn't their real name anyway. How many millions of people have that same first name? This is nonsense. They state that it will be glad to place it back online when it is corrected. Really?. No thanks. Instead I will be forwarding my review to the NJ Ophthalmology Licensing Board.
(dont)Trustpilot has suspended my account because of a negative comment for Randox. I got a response from Content Integrity team after over a month. They asked me to provide a proof I dealt with Randox, what I did but the emails were not enough. I had to waste my time searching for confirmation of my orders with Randox. I sent it to them and no response. All my reviews have disapeared and my account is blocked. I dont trust them at all. Obviously many companies generate positive reviews themselves or buy them. You can see it easily as some companies had 2.3 stars after a few days suddenly 1000 more reviews and all positive or negative written in a positive way. Rubbish website, lost its integrity
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