• Trustpilot

Trustpilot

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Overview

Trustpilot has a rating of 1.2 stars from 1,096 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Trustpilot most frequently mention customer service, bad experience, and integrity team problems. Trustpilot ranks 153rd among Internet Safety sites.

  • Service
    452
  • Value
    359
  • Shipping
    196
  • Returns
    200
  • Quality
    363
Positive reviews (last 12 months): 3.6%
Positive
4
Neutral
1
Negative
107
363
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How would you rate Trustpilot?
Top Positive Review

“I need risk free code”

YEASMIN Y.
6/13/24

Quotex Is one of the best paltform for binary trading.It's very easy to use for everyone even the beginners can understand all the functions. I have been using it for 3+ months. I am loving this platform very much now.Here you can trade forex, currencies, stock and plenty more options. You can easily make money in this paltform.

Top Critical Review

“Despicable company to deal with!”

richard s.
10/17/24

Got trapped into a further years subscription at a 60% price hike. Didn't receive renewal prices until i was inside the 30 day cancellation period, enabling them to charge whatever they wanted. Avoid!

Reviews (1,096)

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Reviews that mention popular keywords

trust pilot (179) review site (94) email address (18)
Thumbnail of user alanm721
2 reviews
9 helpful votes
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June 27th, 2021

I wrote a review complaining about a website and how it sold me an account instead of a cd-key for a game. They got my review removed and I've seen they have done it to others. The website is incomplete shambles and untrustworthy.

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Thumbnail of user rzar
6 reviews
25 helpful votes
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April 5th, 2021

I wrote a negative review about testingmom.com LLC (because they scammed me and charged me without authorization, they are extremely dishonest people) and it gets pull down from trustpilot right away. Companies pay for these reviews to be all the time positive. In short Trustpilot is a big scam do not trust the reviews on that websites. 99% of reviews are fake, and paid for it by companies that hire truspilot.

Products used:
No product they removed all my reviews.

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Thumbnail of user dalel110
1 review
199 helpful votes
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March 30th, 2020

Ok so here goes, you get scammed by a company... you want to write about your bad experience on somewhere people can see and know not to do business with such companies... you write on TrustPilot... your review gets pulled! Every damn time, then they try to tell you its some "automated crap" its not! Companies can pay them for likes, what good is that to a fair consumer market?

TrustPilot should be forced to rebrand to DoNotTrustPilot.

Thumbnail of user leighh133
1 review
0 helpful votes
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February 17th, 2022

Wrote a review and had it verified after emails from trust pilot. The review was not a good review but was completely honest and backed up by emails between myself and the company. Trustpilot emailed me to say they had informed the company that it was verified. A week later it was gone. Asked why, no answer.

Service
Thumbnail of user lucyt141
3 reviews
1 helpful vote
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June 8th, 2022

I invested in impressivearea.com due to trustpilot information which is a total scam due to fake positive reviews. Impressive area kept asking for money and don't pay out. They then ask for SDRT taxes which are never disclosed! I checked the trustpilot website and noticed they removed a detailed review from another investor who lost more money than me, which their experience sounded eerily similar to mine. They paid taxes and impressivearea claimed they got hacked. So they lost their clients money. Trustpilot took down that review. Don't believe everything you read on trustpilot. Negative reviews are removed.

Tip for consumers:
Investment scammers use trustpilot to lure unsuspecting victims. True negative reviews are removed. It is hard to know what is the truth when sites like trustpilot support scammers and become untrustworthy.

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Thumbnail of user dboesch8268
1 review
1 helpful vote
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July 26th, 2023

I purchased Eargo 7 hearing aids in May of 2023. Loved them! Gave a 5 star rating on trustpilot only to have their "censor bot" remove my review. Asked them to reinstate my review but they wouldn't contact me to let me prove I was an actual customer. This is a really shady review site that seems to be shaping opinions based on their agenda.

Thumbnail of user dannyf193
2 reviews
5 helpful votes
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January 22nd, 2023

Simply put - TrustPilot is not to be trusted. It is there as a billboard for companys to advertise themselves. If someone complains about a company then that company responds in kind - making themselves look good in the process and if you respond to them - then you get a warning from TrustPilot so as to give the company the final word on the matter. Very crafty really.

Service
Thumbnail of user pschickle
1 review
0 helpful votes
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July 26th, 2023

I made a review on a website that was overcharging people for products and I made a review letting people know. They took it down to protect the shady company what's the point of reviews when putting one in this website just removes it? So rip customers off is the thing this site promotes.

Value
Quality
Thumbnail of user franceso217
1 review
7 helpful votes
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May 20th, 2023
Verified purchase

Trustpilot is not to be trusted! They are a biased company and removed my review of Carbon38 after the company stole my money and disappeared. They also remove other bad reviews and several other people have complained about Carbon38 and their shady business practices. Trustpilot is definitely not like Google. They are biased and untrustworthy!

Tip for consumers:
Trustpilot is biased and removed the reviews for Carbon38

Products used:
Carbon38 stole my money and I never got the running shoes I ordered

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Thumbnail of user mattj65
3 reviews
13 helpful votes
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July 7th, 2020

Trustpilot IS NOT to be trusted. They will take down valid reviews if the company you are reviewing asks them to take it down. They do not allow reviews of certain companies too. Like you cannot complain about Elgas polluting the environment to profit from a severely negative service.

Thumbnail of user hirab1
1 review
2 helpful votes
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February 21st, 2021

I posted a review of flighttrotters.ca, that they are scammers, I gave enough proofs including booking reference code for my Montreal-Mumbai round trip flight but still trustpilot doesn't trust and all of a sudden they ask more proofs and you get only 3 days to reply. I missed to reply within 3 days and they removed my review, so I made another post with more proofs including mails from flighttrotters.ca but they did the same again in two-three months. They removed it again. Trustpilot cannot be trusted and flighttrotters.ca is a scam, but if you visit trustpilot, flighttrotters.ca has 4.5 stars out of 5 but rest review website has really poor rating on flighttrotters.ca

Thumbnail of user rir6
7 reviews
25 helpful votes
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April 25th, 2017

I had to leave Trustpilot because they actually take down reviews! They did mines, over a company i gave a passive aggressive review over their shady business practice. They removed it to appease an over-sensitive bad business, I cant trust trustpilot if they second guess their reviewers.

Thumbnail of user johne2862
2 reviews
9 helpful votes
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September 14th, 2023

They deserve NO STARS.
People usually go online to vent their bad experiences with a retailer or a trader and to warn others not to do business with them. I wrote about how I bought these Blu-ray movies from the NZ DVD shop, and when one of the movies was faulty, I asked for a refund, and they ghosted me. Trustpilot set up an account for me as soon as I submitted the review, then shockingly, five minutes later, they suspended my account because they couldn't verify its authenticity.
I wrote one review, and Trustpilot suspended the account they opened as a default five minutes later. The audacity for them to use the word trust as part of their company name.

Tip for consumers:
They suspend people's account (which they are given by default) for writing about their negative experience with a business, you have got to wonder how many more negative reviews about a business have not been posted.

Service
Value
Thumbnail of user karinaberg
2 reviews
3 helpful votes
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July 11th, 2022

I've made multiple orders everything's been smooth and efficient.
Am now been told it's not their responsibility and that I should take it up with my local authorities. I've been buying from www.graypaytonweed.com since January this year and have not changed plugs since.

Thumbnail of user steveng894
1 review
0 helpful votes
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December 11th, 2020

I had a bad experience with a company called Prestige Autoworks in the UK. I wrote an honest review. Within days the review was removed by Trustpilot, they sent me an email saying my proof of having had work done by the company was not sufficient and they could not confirm the phone number of the company that I had provided. A simple Google search under the company name showed the same number I had also provided. I sent several follow up emails which were then ignored as I could see that my review had not been reinstated. Long story short, only good reviews get published by trust pilot if the company owner pays them enough.

Thumbnail of user petery579
2 reviews
2 helpful votes
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February 28th, 2024
• Updated review

Took my reviews down as accusing me of fake ones. Try get an answer is a joke. They have been bought by Packlink & as corrupt as each other

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Corrupt diabolical biased
December 12th, 2023
• Previous review

I left honest reviews about Spanish thieves packlink.
They cried to (un)Trustpilot who bowed to corporate pressure & removed them. Now stopped me reviewing! You can't talk to them they hide behind emails, taking days to answer. Stinks of corruption & they are woke busybodies. Shame on Trustpilot, no such thing as free speech

Thumbnail of user jm1671
1 review
3 helpful votes
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July 22nd, 2023

They should call the service trustbroken. Do not trust the reviews. They remove reviews that businesses pay to remove. My review was within their guidelines and they still removed it. Obviously fool.com paid trustpilot to remove my -not even so negative- review of them.

Thumbnail of user sebastiant71
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March 6th, 2024
Verified purchase

There's no Trust in Trustpilot

In the high-octane world of business and personal development, where integrity and transparency are as vital as the air we breathe, my recent encounter with Trustpilot left a sour taste that no amount of sugar coating can sweeten. Picture this: I engaged in a genuine transaction with SuccessResources, investing not just my money but my faith in their 3Day seminar in Amsterdam, and then I shared my authentic experience on Trustpilot.

What happens next? Trustpilot slaps my company with a label of, pay attention - Selling fake reviews -, a claim as baseless as accusing a bird of talking!

We are a registered Educational Institute in Amsterdam, The Netherlands, nothing to do with selling fake reviews.

Despite arming myself with indisputable proof of my participation (yes, an invoice that's as real as the ground you walk on), Trustpilot stood unmoved, as if my genuine attempt at clarity was invisible to them.

Not one to retreat without a fight, I aimed another arrow of truth by reviewing Trustpilot itself, sharing my experience. The irony? This review was flagged as fake.

Despite presenting a fortress of evidence, including screenshots and case numbers (Ticket number: ******* is one of them) my truth was dismissed, tossed aside like yesterday's news.

This ordeal wasn't just an eye-opener but a clear call to all seekers of genuine feedback platforms: Trustpilot, in its current state, seems more like a court of kangaroos, where evidence leaps through hoops only to be dismissed into the void!

Everyone should question to seek transparency, and to demand a platform where our voices, backed by solid proof, are respected and acknowledged. Trustpilot, in this instance, failed to measure up to these standards, leaving a trail of questions about its commitment to genuine, unadulterated feedback..

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Thumbnail of user michaelc8915
1 review
3 helpful votes
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August 26th, 2023
Verified purchase

I put up an honest review of a shed I got put up.
Trustpilot then ask for proof etc. After submitting the steeltech shed company flagged it as false so I was then ask for more information which i provided.
Then I was told it was been talking down because it was 12 months since last contact with the shed company.
When queried they said even tho steeltech shed pays them for reviews it was nothing to do with the decision.

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Thumbnail of user ronanp12
2 reviews
0 helpful votes
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September 16th, 2023

I joined trustpilot to leave a review of my retailer. I left a review in good faith and shortly later it was flagged as 'relating to fake review companies' and my account was suspended. They emailed to let me know and told me to reply if they got it wrong. I did reply but got no response or explanation and that was 6 months ago. So my account is still suspended with not contact from them or explanation or response to my email.

Tip for consumers:
I feel threatened by them as they have made this allegation and not responded to my email seeking clarity.

Service
Thumbnail of user cmf1
1 review
2 helpful votes
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June 7th, 2021

I recently posted a negative review on Trustpilot about a merchant I dealt with. A few days later it was taken down; Trustpilot said the merchant didn't believe I had been a customer, and invited me to send documents to prove it. I did so, and they re-posted the review. However, within a few days they took the review down again; they said their "software" had flagged a problem with it and asked once again for documentation. I sent the documentation again. That was over a week ago, and I've had no response.

Tip for consumers:
If you are checking a merchant's reputation on Trustpilot, be aware that Trustpilot is biased FOR the merchant and AGAINST customers who complain.

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Quality
Thumbnail of user samc114
1 review
4 helpful votes
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October 5th, 2016

These people are crooks and work to get paid by crooks I wrote a review on there site against scammed iPhoneimei.net they emailed to prove my statement I did right away and now my review is flagged for investigation!? Are you kidding!? They're helping these scammers get away with it :/

Thumbnail of user carmenw93
6 reviews
24 helpful votes
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August 20th, 2020

It's the worst review website ever. Want to express your honest opinion? No one cares. What? Your opinion is positive? Get out of here. That may mean that your review is fake and please don't even try to explain it's not! I bet a lot of people reading this know what I am talking about. That's why you came here, right, guys?
I tried to leave a positive feedback and they took it offline twice as well saying that their superdooper software indicated it as suspicious. Wait... what? I am not a paid customer, I came to say an honest thank you to a company that did a good job. And I can't do that because their stupid so-called software with artificial intelligence decided it wasn't worth it. Can you hear that? Artificial intelligence DECIDED!
Oh maybe you will stop using this bucket with bolts and start hiring real people? Who the heck needs this kind of software that's more stupid than infusoria slipper?

Tip for consumers:
don't use them. just don't

Products used:
none. they didn't let me

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Thumbnail of user richarda432
1 review
4 helpful votes
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July 8th, 2019

Wrote a bad review for Richer Sounds Watford after a very bad experience instore.
Removed my review because of "no proof" even though no paperwork was exchanged and the store confirmed the "return" instore and looked up my receipt.

Completely corrupted and unbelievable, WHAT is the point if all the reviews are fixed, muscled and bribed away.

Thumbnail of user amandac365
2 reviews
13 helpful votes
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January 7th, 2019

Trustpilot is for companies, not customers. They are scamming everyone, and vile companies use them for good reason. If you are dishonest, you'll be asking for reviews on Trustlesspilot, not any other review site. You have been investigated, the proof is out there, but we already knew you were as fake as a £3 coin!

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