• Trustpilot

Trustpilot

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Overview

Trustpilot has a rating of 1.2 stars from 1,096 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Trustpilot most frequently mention customer service, bad experience, and integrity team problems. Trustpilot ranks 153rd among Internet Safety sites.

  • Service
    452
  • Value
    359
  • Shipping
    196
  • Returns
    200
  • Quality
    363
Positive reviews (last 12 months): 3.6%
Positive
4
Neutral
1
Negative
107
363
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How would you rate Trustpilot?
Top Positive Review

“I need risk free code”

YEASMIN Y.
6/13/24

Quotex Is one of the best paltform for binary trading.It's very easy to use for everyone even the beginners can understand all the functions. I have been using it for 3+ months. I am loving this platform very much now.Here you can trade forex, currencies, stock and plenty more options. You can easily make money in this paltform.

Top Critical Review

“Despicable company to deal with!”

richard s.
10/17/24

Got trapped into a further years subscription at a 60% price hike. Didn't receive renewal prices until i was inside the 30 day cancellation period, enabling them to charge whatever they wanted. Avoid!

Reviews (1,096)

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Reviews that mention popular keywords

trust pilot (179) review site (94) email address (18)
Thumbnail of user bobmarshallmass
1 review
1 helpful vote
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September 4th, 2023

I've written 3 HONEST reviews of websites, and 2 of them were trading websites that i KNOW to be a ripoff run by con man. I took the time to write well thought out reviews giving CONCRETE examples and trying to protect others from being ripped off. What did they do? Flag both reviews and removed them. The, I tried ONE more time and used AI to comply with their rules - and again, they removed them. They are the biggest POS on the internet in my opinion. Just the mere ridiculous 'approval' rates alone do not replicate typical bell curve responses. Oh, ok, yeah, 97% approve of your service. What a crock!

Products used:
None - online review service

Thumbnail of user petere515
1 review
0 helpful votes
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July 11th, 2021

Trustpilot is an important site to find out about scams!
One is able to find out a lot about the many negative aspects associated with certain fraudulent sites, sites that seem to double by the hour, nowadays...

Thumbnail of user kamanb
3 reviews
1 helpful vote
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August 7th, 2020

Keeps deleting the one star genuine reviews with excuse of you are not a genuine customer!
I wrote a one star review for hunters_knives and was deleted in a few minutes!
God knows how much they charge the companies for deleting the bad reviews.
To me a money maker machine for its owner, and robbing companies and presenting fake reassurance to poor customers.

Thumbnail of user jimm1162
1 review
1 helpful vote
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April 20th, 2020

I don't see the point in Trustpilot the reviews are fixed in favour of the company not the reviewer, example you post a bad review and the company reports it for spam so trustpilot take it down and when you appeal it gets put back up then the company reports it again and review disappears again and when you complain the complaint takes weeks to be looked at by their so called Integrity team lol I've been waiting 3 weeks on a reply so then your review is on the 5th page and nobody looks at it completely escapes me. No give me Sitejabber any day more honest and far more Trustworthy.

Thumbnail of user johnw1629
1 review
5 helpful votes
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April 22nd, 2019

Don't believe all of the reviews on Trustpilot, they are written by the companies that pay a subscription to Trustpilot. Any genuine negative reviews are removed.
I made a negative review of an app, the company made a complaint against my review and my review was removed.

Thumbnail of user mikea1420
1 review
14 helpful votes
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February 11th, 2020

I wrote on there site about my experience with Icarus TV. I was disappointed with the service. They wrote back saying that they needed my bill number, full name and so on. IO replied with a cut and paste of the service message I got from Icarus. They said that since I would not give them my information they would remove my review. Yet had I had said that it was fantastic they would have approved my review. This is not a trustworthy site. Sorry Trustpilot you have been busted!

Thumbnail of user moukadashl
2 reviews
2 helpful votes
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May 31st, 2021

I posted a negative review on the company centralfxlimited.com trustpilot has chosen not to make visible my reviews and my experience with this company especially since this company works with people who post fake positive reviews on trustpilot moreover who works with these scammers.

Tip for consumers:
trustpilot mus be like sitejabber and helpfull to fight with most fake reviews.

Service
Quality
Thumbnail of user carld530
2 reviews
6 helpful votes
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June 5th, 2022

I try to write 2 review about getting cut in a scam and they block me 2 time alrdy i never have answer from them look too me that they are part of the problem prob getting by them... anyway just like magic too all the review from the web site that people getting scam are all 5 start and really recent... lol nothing legit there...

Service
Value
Shipping
Returns
Quality
Thumbnail of user nathana444
1 review
0 helpful votes
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August 18th, 2023

They remove reviews for companies that pay them, and not the review as it stands for the customer and their experience. I placed a review for a company and the ask me to remove all personal and company data which I did. They then sent an email stating promotional references or suspicious review patterns is why they removed my review. No Integrity at all, their reviews are all fix for the customer and not for the customer.

Service
Value
Thumbnail of user cameronw69
2 reviews
5 helpful votes
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February 27th, 2020

Don't get started with them. Once you create your business account, you can't delete it.
According to their website (https://support.trustpilot.com/hc/en-us/articles/*******893--Delete-your-Trustpilot-Business-account):
"When you delete your business account, your Trustpilot public profile returns to an unclaimed state. You can no longer update your public profile."

Thumbnail of user gase
2 reviews
0 helpful votes
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February 20th, 2021

Trust pilot adds false reviews from malicous idiots that are not true and even reviews of companies with similar names that are not even us. This Scam site is based in Denmark, they think that they are untouchable, they allow false reviews then ring up companies asking them for money to remove them, they are blackmailers and crooks. Mike Bowen Gas & Elec Trading since 1999 before the scammers were even in Business

Tip for consumers:
prosecute them

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelj1351
1 review
1 helpful vote
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October 31st, 2020

Like others wrote here, anybody can create profile of your company and you are connected to Trustpilot, that is really unbelievable. Of course, you can report review and then... you need to get free profile - report - use your time to have fun with many questions and rewiev will stay anyway. How is it possible, that they can use any company name on trustpilot without asking owner of this company it is a big question. Iam sure that is not legal and if I could have more time and money - I would go to lawyer. We will inform our customer that trustpilot is a simply clever business - for trustpilot,

Thumbnail of user arekuaoi2
1 review
0 helpful votes
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April 3rd, 2024

If you want to vent and rant, go vent on Talk Life Ltd's Vent App or A Private Anonymous Vent Space.

Not anywhere on Trustpilot.

Thumbnail of user aletat7
1 review
0 helpful votes
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October 25th, 2021

I haven't posted a lot of reviews where Trust Pilot was used as the review service, but I probably won't review anything again that uses Trust Pilot. I wrote a positive ( 4 stars) review regarding a problem that I had resolving a problem with another company. Trust Pilot deleted the review because it didn't meet their guidelines - whatever that is.

This is the review that was deleted:

"Response to my problem answered quickly
The response to my problem report was answered quickly. I was kept up to date on the status in a timely manner.

The problem seemed to be difficult to resolve, but the support engineers kept the status current. "

Thumbnail of user danielleb221
2 reviews
25 helpful votes
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August 26th, 2019

I used Trustpilot to get information on a company. The reviews seemed great and I finally decided to use their services. Turned out their services were terrible and so I wrote my own review on Trustpilot. The first one got flagged and disappeared because the company themselves deemed it to use defamatory terms. So I rewrote another review trying to not do the same mistake and more soberly recounted my experience, just so the TrustpilotCompliance Team would then remove it because as they said: "we've been unable to verify the authenticity of it". But no one asked me before to verify the authenticity of my review. Also, I wrote almost a 2 page long, very detailed review of my experience, so this to me seems very strange as to why my review seemed disingenuous to them.

Thumbnail of user aleenad4
1 review
0 helpful votes
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May 19th, 2021

Truspilot get money from Companies to post the positive reviews and deleted negative review. On Trustpilot, a review is considered to be fake if: It doesn't represent a genuine service or buying experience. It is a deliberate attempt to manipulate consumer perception or behaviour.

Service
Value
Thumbnail of user martina376
1 review
2 helpful votes
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June 3rd, 2020

This company is affecting people choice by deleting my bad comment regarding a company. I have all the proofs that this company SAFECURR is supported by Trustpilot and they are deleting my message. I have been robbed by this companies. They returned my money but they hold it for more than 2 weeks plus they charged me the fees of the transaction. When you check the chat photos from the support, they steal photos that are online and cover their true identity. They are very rude and they blocked me even tho they still had my money. And Trustpilot want to delete my message because they think that it is not a problem to pay fees for services that you don't get and at the same time your money are hold back until I wrote to Trustpilot.

Thumbnail of user vikkir29
1 review
19 helpful votes
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April 4th, 2023
Verified purchase

Trustpilot will only publish positive reviews about companies, they are not interested in you being honest if you are being negative. My review on SCS and a sagging sofa was taken down even though I offered to provide evidence to back up my negative review about a sagging sofa purchased from SCS. I can provide an independent assessment, photos showing the sagging, the fact my bank had to deal with it because SCS where unhelpful but Trustpilot just took it down and are not interested in the truth.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user chrisk1313
2 reviews
1 helpful vote
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February 11th, 2021

I reviewed Brainable (poorly) for a poor advertising experience - promised to give IQ after filling out survey. They didn't provide IQ. Trustpilot pulled my review on Brainable request. Said I had to prove I bought a product. Fake review site. Beware.

Thumbnail of user kristinarikki2020
1 review
1 helpful vote
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December 25th, 2023

Trust pilot are nothing but corrupted SCUMBAGS. They always remove legitimate reviews. What is the point of them even existing? They seriously need investigating.

Quality
Thumbnail of user randyd339
2 reviews
1 helpful vote
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August 29th, 2021

I read some reviews about trustpilot being influenced by certain companies so I decided to find out for myself. Recently I have a very bad experience with a crypto currency company named wobit. I was scammed by them of $******* US. So I used trustpilot to write a review about wobit. They excepted and posted my review, but within a day wobit responded asking if I would send my info and proof that I was a customer of wobit so I did, within a few hours trustpilot told me that they believe that my review of wobit is not valid and removed it. I would not recommend using trustpilot for trustworthy and useful information

Thumbnail of user cb824
1 review
0 helpful votes
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August 2nd, 2022

Any negative reviews on trustpilot and your account gets banned if the company doesn't like your review. Dont trust trustpilot reviews after this as the reviews do not reflect the actual service of the company as cannot leave negative reviews.

Service
Value
Thumbnail of user bettiem8
3 reviews
1 helpful vote
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January 17th, 2020

It's a great site to get information about prior users experiences for new users to get idea about the service or the products they do online, it's actually very useful information and great to share my experiences with this site, as I was using it silently without having account with it, and I think Trustpilot saves many people from having bad experiences before having on the bright side it' really safe to use a website that has a lot of positive reviews about the product or the service before even using it from prior user experience reviews.

Thumbnail of user tomh1639
3 reviews
6 helpful votes
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November 14th, 2023

Companies pay trustpilot to take down negative reviews, that I am certain of since I've had multiple reviews flagged and removed. I even provided all the neccessary evidence they had requested.

Months later, the sites that had massive amounts of negative reviews had all been removed.

Thumbnail of user williamp2542
4 reviews
7 helpful votes
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January 11th, 2023
Verified purchase

Filing a complaint is a complete waste of time on TrustPilot. After filing a complaint against www.JustAnswers.com and submitting multiple copies of supporting documentation, the site caved to JustAnswers. After getting a response from JustAnswers, TrustPilot sent an email stating without supporting documentation they would remove my review. After multiple responses they would never state exactly what documentation they were looking for in addition to the detailed multiple documents I had already uploaded. TrustPilot is a complete waste of time. I believe their business must be based on contacting the companies you complain about in partnership with them to let the company know. Then they ask the complaintant for more information. In the end they remove your complaint...perhaps after some compensation is provided.

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