Trustpilot

I appear to have had my account suspended on Trust Pilot. This can only be because I gave a scathing (but very polite) review of a company called Jones the Bootmaker that ripped me off (which I can prove). The company responded to my comments by saying they hadn't stolen my monies, so that apparently is enough for Trust Pilot. There doesn't seem much point in leaving reviews if Trust Pilot is going to arbitrarily side with the more influential company (advertisement revenue? I just don't know the reason). It also makes me wonder how many other reviews have been pulled because Trust Pilot didn't want to upset big companies.

Everytime I write a nagative reviews the remove it and if its posative tey dont I think they shoul change there name to Untrustpilot! I send proof and they still said no sorry we remove it and I think they getting pay for removing it!?

They force you to pay them in order to promote the reviews left about your business anywhere else on the web including on your own website. They also enforce a strict set of rules on how they must be displayed or it violates their terms etc etc. They want an atrocious amount of money for simply licensing reviews, well over $1K per year for next to no features or service. Very dissatisfied. Not to mention they want to increase the price for you the following year and give you the same amount of features. I've pulled resources from this platform and am focusing on capterra and G2 instead.

Reviews can be left by anyone but if a business doesn't like the reviews being left, TrustPilot works with them to have negative reviews flagged and then removed.

Therefore, reviews on TrustPilot are completely unreliable and biased and can give people a completely inaccurate impression about the businesses on their site.

Trustpilot is meant to help consumers make an informed decision about places to visit and purchases.

However they have no support for the reviewers giving them unreasonable times scales to prove their case and closing removing reviews before they even been able to supply the evidence. They make no reasonable adjustments or have any contact lines to discuss with a handler. Despite asking for assistance they take the side of the retailers. They didn't wait any time or extend due to needing more time they simply removed my review and took side of the retailer. This can leave more vulnerable people to being subjected to the same situation as my mother, let the buyers decide not trust pilot.

So we have written a few reviews based on our experience with a few companies. However, we noticed That Trustpilot has been removing the reviews from one specific company (HostPlay), and to our knowledge, they may have been paid to do so. Bear in mind that the fraudulent company Hostplay is asking us to provide documents to prove that we own our logo and contents, while they allowed scammers to impersonate our website and scam innocent people. Telling us that the scamming website is like a competitor to our legitimate website with our logo and contents? TrustPilot and Hostplay are working together.

I posted a negative review of Trust wallet after they stole my wallet and Trustpilot flagged it as unverified. I replied and explained how crypto apps works as wallets and that there wasn't an account associated with them, just my wallet with the recovery phrase. I sent them a screenshot of my wallet as proof and 3 days later still no response.

I'm not the only one with this problem, many others have posted about these issues with Trust wallet and Trustpilot. They are, just like Glassdoor, in cahoots with each other. Trust wallet has been on a rampage flagging reviews they don't like as spam and Trustpilot has followed suite despite evidence of the review being real and not spam. Trustpilot works for the companies not the affected customers.

If a business pays for a business account, they can request the removal of reviews by requiring customers to jump through hoops to prove their authenticity. It's evident that they intentionally leave these reviews up for an extended period, only removing them after six months, banking on the likelihood that the reviewer won't revisit the issue once emotions have subsided. Use Google as you review platform they won't remove them for money.

I reported trustpilot spam reviews and provided proof. Instead they removed some of my 5 star reviews, but reported spam reviews are still there. I wish my business were not there. Trustpilot hurts my business

So I interacted with a company for depressed people called joyous. It was not joyous and I wrote a review to that. Since then. I've gotten harassing emails from joyous and trust pilot to change this or it will not be posted.

Always trusted Trustpilot in the past. Was recently very surprised with their pro-big bank deletion of my obviously real post which is similar to the last 10 negative reviews. This bank has a 1.2 rating. Then I saw that Trustpilot sells its services to companies now. Well, that is a conflict of interest imo. Yelp is another site that gets paid by companies. So, be aware. Buyer beware.

Thanks for everything you do, you're a blessing in this $#*!ed up world we live in. I only wish more people out there want to do what is right for others. Thanks for the successful recovery Allegiant Pro Hacker. Indeed you are God-sent.

Every time i leave a review for Yodel on Trustpilot it is removed. I have had deliveries from Yodel almost weekly and my comment just says the courier is always polite and friendly. Then my review is removed. I don't think that they like Yodel.

I sued a scam recovery company based in israel (payback-ltd.com) last year and won a court order forcing them to compensate me for misrepresentation. I posted about this on trustpilot earlier this year. It has since been removed. They didn't give me any specific reason. Trustpilot has also removed some of my previous reviews on this company, yet they let suspicious looking 5 star reviews stay on their website. These 5 star reviews conveniently neglect to mention that the company recovers your money by writing complaint letters with no legal effect begging authorities and third parties to give you money.This scam recovery company is flooded with these suspicious looking 5 star reviews on trustpilot. The scam recovery company also provided me with incorrect legal advice (i double checked this with the regulators).

I complained about Boss revolutions Promo code scam. And I tried to forward the e mail but they have unreachable e mail. But asking me for reference number which doesn't exist. I attached the e mail I got where by boss revolution admitted their mistake.

I've been posting reviews on Trustpilot for a while. However, they've recently begun questioning some of my negative reviews. Having to go through multiple emails questioning my integrity.
This has now left me wondering about Trustpilot in general, and as a result, I simply no longer trust them or their independence and will look for another platform.

I left a genuine poor review regarding a company, the company claimed it wasn't genuine - i submitted emails and letters confirming it was genuine - the review stayed - 4 months later same request from Trust pilot - submitted the documents again.
Fast forward to to the seam email - they are determined to remove the negative review despite me proving its genuine twice!
They are a total sham - I used to trust them but not any more

They work for the companies and will do everything they can to take down bad reviews. I provided proof of receipt and everything and they still ended up claiming I was not a real customer. Total scam review site.

Don't waste time with Trustpilot. It's an absolutely untrustworthy Danish company, intertwined with Google and boasting over 1000 employees. These scammers protect companies and delete your feedback. In return, they snatch subscriptions from the businesses. These crooks will ask you for documents, which additionally violate GDPR. They want to know your personal data, which you cannot give them. It's not easy to write a review if your business deceives you, and Trustpilot only has 'trust' in its name to deceive already unfortunate, deceived people, profiting from this. Trustpilot is an absolutely untrustworthy company, and avoid them at all costs!

Trustpilot allows a company to flag my legitimate review, which prompts the "content integrity team" to email me asking for verification. I quickly and easily provide this; however, they do not understand dates and what a date one year before today's date looks like.

They kept ignoring my replies and spam the same generic reply. When I ask to speak to someone else or a supervisor, they close the door and take my review down.

After sending an appeal to someone else, they confirm all my information is accurate and put the review back up.

Yet, months later, the company flags my review AGAIN and even though I reference the previous ticket numbers (which Trustpilot has access to) I'm met with the same belligerence and incompetence as before.

At this point they're likely intentionally doing this to exhaust people and waste their time. Typical of scammers.

I used them when doing research about an investing company and they had 5 stars all across. After I lost money and left a real review, it was taken down almost instantly without any explanation. They should change their name and take the word "trust" out of their title!

That's super weird! My account was suspended the first time in ever after writing a 5 star review of a company called Fruugo and only just added that the item took a bit longer than expected to arrive because it had to be changed but their customer service was great! Huh? Doesn't make sense.

I didn't even get the chance to screenshot or edit the review as everything has been wiped. As they suspected it to be spam.

Forget about reporting and removing defamatory reviews on Trustpilot. It's not going to happen no matter what they write about your business. I call these the "revenge reviews."

Here's a direct quote from the Trustpilot "Content Integrity" team: "instead of focusing on keywords, we now look at context." Seriously?!

The best and ONLY thing left for you to do is to write a reply. Good luck with that!