Trustpilot has a rating of 1.2 stars from 1,096 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Trustpilot most frequently mention customer service, bad experience, and integrity team problems. Trustpilot ranks 154th among Internet Safety sites.
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Got trapped into a further years subscription at a 60% price hike. Didn't receive renewal prices until i was inside the 30 day cancellation period, enabling them to charge whatever they wanted. Avoid!
Asked me to provide sensitive data because I wrote negative review of coutts bank. Trustpilot requests provide personal data information or we take down review protecting underperforming banks
What an oxymoron for their name. They work for businesses and not for consumers. Critical reviews with evidence and back up get taken down. Don't trust any reviews on their website
Here are the reasons why Sitejabber is better than Trustpilot. I wrote a review on Trustpilot, and it got removed as they couldn't authenticate my verify my experience and want me to send them proof. I sent the email trend to them and got no reply. So I followed up with an email a few days later. No reply from Trustpilot.
I signed up with Sitejabber, I sent them an inquiry, and they replied within a day and answered my query.
In summary, Trustpilot removed my review despite receiving proof of my experience. They don't bother to answer emails, whereas Sitejabber has replied promptly.
I wrote a positive review on Sitejabber, but Trustpilot removed it straight away. It is blatantly obvious that Trustpilot wants to sabotage its competition's reputation and creditablity.
It makes me wonder how many negative reviews are true since some negative reviews don't make sense.
A trustworthy company will conduct itself professionally and operate its business with integrity. They will learn from their mistakes and do better. That is NOT Trustpilot!
Tip for consumers:
Trustpilot are good at sending out email templates requesting documents to verify your negative experience, but their content integrity team don't actually read your emails, they just ignore them. So make sure you read reviews from other websites to make sure it is consistent across the board.
Trustpilot sells its review services and therefore picks and chooses which to keep. Even when they are informed they are wrong and are sent proof, they STILL choose to not do the right thing.
Tip for consumers:
Don't waste your time reading them. The chances of you reading an honest review are slim to none..... ok.. an honest negative review. Of course they only want to keep the good ones
Products used:
Their site review option, which is rubbish. There are no truthful reviews there. Only reviews they want published. Not surprising since companies by Trustpilot for reviews
I wonder why. Is it because the firm that I reviewed pay them to do so? I would like to find out but given that Trustpilot have not responded to me can't find out.
I did multiple reviews only some made it live. Most good reviews were published while more of the bad reviews experienced from different sites were never published.
They have removed multiple genuine reviews I have left for companies that engage in illegal practices and that in face offer services to sell fake Trustpilot reviews.
Tried to put in a genuine bad review for Swann cameras, Trustpilot blocked it. Tried again with a good review, surprise, surprise went straight on, no problem.
Tip for consumers:
Shop around and avoid Swann products
Products used:
None
They are a scam, basically what they do is blackmail companies with paid services in order to manage reviews. They do business with people's reviews and these sheep only do their dirty work.
If you leave a bad review about a company on their site be wary, the company can dox you. Trustpilot will take months to even get back to you before saying that there was no breach of their policy.
Tip for consumers:
Don't
Products used:
Website Reviews
I wrote a positive review about Sitejabber on Trustpilot. Here is what I wrote in my review "My friend recommended the Sitejabber website to me after I had a bad experience with an online purchase.
I have been referring to all the reviews before I make any purchases online. Thus far, the reviews on this website are spot on and have not steered me wrong.
Highly recommend to all online shoppers."
Trustpilot decided not to post it on their website, it went live at 5pm and it was removed at 5pm, citing that they couldn't verify its authenticity. WTH? I read the reviews on Sitejabber to see if that particular online business has good reviews, so essentially TP is claiming they couldn't verify the fact I actually went to the website to read the reviews. Therefore it's a fake review. In what world would their decision make any sense to anyone?
I wrote a negative review about Trustpilot itself about this irrational request on their website. Surprise, surprise, it was removed at a lighting speed. Never got to see the light of day.
It is obvious TP is deliberately removing positive reviews about their competitive review platform - Sitejabber. While removing negative reviews about itself to boost its own rating.
How can one trust the reviews on Trustpilot where they removed reviews to benefit themselves? There is NO TRUST, just a plot to make money with a biased website. Readers beware of all the positive reviews about TP's about itself. It's a shameless self promotion of its credibility!
Tip for consumers:
When Trustpilot remove genuine review and then send out the template email that does not apply that particular review, it proves how UNPROFESSIONAL they are.
Their name is misleading. They cannot be trusted to run a review platform when you can't even trust them to actually read your email before replying. All they will do is send out the standard email template as their reply. Most concerning is that they remove reviews to benefit themselves.
I left my honest opinion ( a negative one) for FETCH pet insurance on Trustpilot. A couple of days later Trustpilot reached out to me that Fetch flagged my review as a fake experience and requested documents that I can prove that my experience was a real one otherwise the review will be deleted. So I sent the screen shot of my FETCH app account that had my policy info and everything, they got back saying no we couldn't find the company name on the screenshot ( the name is there btw) so this time I sent them my entire policy documents but ridiculously enough they got back to me again that they couldn't find the company name on the doc, ridiculously obvious that they didn't go through what I sent So to make the story short it was an automated message all along Trustpilot is a corrupted system that get paid by these corporations to scam people by removing the negative experiences, that's how I got convinced to sign up with FETCH in the first place reading the positive reviews that now I know were all fabricated lies to attract buyers and steal their money.
I reviewed a horrible meal I got from red lobster and they removed it. I've absolutely NO reason to lie. If I could I'd sue trustpilot for defamation of character. I do NOT lie and they SUCK!
Trustpilot? LIESpilot, more like.
I submitted a scathing 1 star review on LIESpilot for a website offering proxy buying services known as "From Japan". It was a 100% legitimate and honest review, based on my personal experience.
They are notorious for their disgustingly horrible customer service standards, blocking customer's accounts without any reason, and overcharging customers on shipping rates.
Anyway, they falsely reported my review to LIESpilot. Without doing any investigation, they conveniently sided with From Japan and removed my review, because From Japan obviously pays them to do so. I tried to post my review several times, but each time it was removed by either of them.
Please either completely disregard the reviews written for other companies on LIESpilot, or take the reviews on this site with an entire dead sea's worth of salt. Because any shady, unscrupulous and corrupt company on that site can conveniently pay LIESpilot to remove any negative reviews from customers, leaving only the positive ones.
Kindly refer to the screenshots I have attached for evidence that LIESpilot took down my review on From Japan to censor my truth with their lies. Both companies are equally shady, unscrupulous, and in cahoots.
PS: If you're looking for a proxy buying service for goods located in Japan, please avoid From Japan at all costs. You can read my full review for them (which was taken down by LIESpilot) on Google reviews, just search for: 株式会社 FROM JAPAN and you'll see it under Google reviews.
Negative honest review of OakFurniture land was removed. They said it was fake. You can see negative reviews on Site jabber instead of the fake positives on Trust Pilot
It is one of the most distinctive and easy platforms that I have dealt with. Its advantages are that it cares about customers and fulfills their requests with a cheap commission
Buyer beware, once you use the paid version of trustpilot, they claim ownership of the reviews in the terms so if you ever leave you lose ALL of your reviews. Other tools do not do this.
TRUSTPILOT MEMBERS OF STAFF is full of immoral youngsters who are full of hatred and full of contempt. They are seriously destroying the backbone of our country. Many innocent kind hearted people are being crucified by these ungodly heathens.
I left a review of a another company trust pilot removed it after a complaint by the company so i left another again trust pilot removed it i had to provide proof so i did but trust pilot removed my review i was allowed to be called FAKE on trust pilot holly from trust pilot asked for information which then verified my review THEY ARE PAID BY THE ADVERTISERS SO REMOVE YOUR REVIEWS
I left a review of a another company trust pilot removed it after a complaint by the company so i left another again trust pilot removed it i had to provide proof so i did but trust pilot removed my review i was allowed to be called FAKE on trust pilot holly from trust pilot asked for information which then verified my review BUT RHEA then sends a email accusing me of making reviews and then deleting WHEN IN FACT TRUST PILOT deleted them all i have had two emails threatening to remove me from trust pilot for this SEEMS RHEA cant comprehend that trust pilot removed the reviews
I have no good words to say about Pauline Miller and her services. As a review read, "She is a money grabber". She has stolen £540 deposit which should have been returned back to me, she gave me a receipt omitting my last name and misspelling my middle name. When I told her about it she initialled and squibbled my name. Told me I could not use my name on eulogy and use ex wife. Wanted 50% down and asked for more money and expected me to use my credit cards to pay it. Thank God I listened to my senses because Pauline Miller would have thrown me to the devil and put me in debt with my credit cards, simply by listening to one side of a story in Jamaica and acting on it. Pauline Miller has also signed by ex husbands grave over to a person who may have been care giver but was never my ex husbands daughter or stepdaughter. My ex husband has a son in the UK who is the Next of Kin, now legally, this grave does not belong to his son or his grandchildren because Pauline Miller has signed away his Rights.
One thing Pauline Miller, if I was a fool to pay with my credit card, would you still listen to Rosemarie Wolfe?
Pauline Miller has no care empathy is not affiliated to any organisation if one wants to sue. I would not be recommending anyone. Grave is not nerve, and service and grave not blessed by a minister.
Here is an update- Trustpilot.com writes FAKE reviews so they can reach out to the companies who the FAKE reviews are written about- the Trustpilot offers the companies the opportunity to have the Fake Review removed for a fee! TOTAL SCAM!
TrustPilot.com Reviews are all Fake! Reviews are not checked, investigated nor validated. Businesses pay people to write FAKE negative reviews about their competitors. TrustPilot is a scam and should be shut down. Does not provide any valuable trustworthy reviews! ALL FAKE! I did my own investigation and uncovered the truth about them. DON'T WASTE YOUR TIME WITH THEM!
Yesterday I posted a review about my recent asos purchase. And I also posted about my recent B&m shop over the weekend. Nothing out the ordnearry. I mentioned the trolleys at the B&m store I visited, could do with a wipe. And received a positive response from the retailer. Then to my amazement I get the below email.
As part of our efforts to ensure that all Trustpilot reviews are genuine, we have customized software that detects unusual activity on our platform. In this case, our software has flagged that at least one of your reviews is likely to be spam. We take this very seriously, and have therefore blocked your user account and removed your reviews from our platform.
We have these measures in place to ensure that our community can trust the reviews they read on Trustpilot, however, we understand that sometimes legitimate reviews are removed in this process. If you think there's been a mistake, you're welcome to contact us by replying to this email.
Thanks for your cooperation.
Trustpilot Content Integrity Team
Now on my trust pilot ac I have well over twenty thousand reads, as iam a online shopper as well as a online seller. I responded asking why as stated in the above to get in touch. But after three attempts and no response. I don't think trust pilot can be trusted. This site was ment to be for the consumer, it now appears trust pilot have switched gear and want to increase and secure new funds from the business that use the platform. When shopping with a new retailer I always check trustpilot. But now, I have a big? Over a platform I have used for years.
Tip for consumers:
Be cautious, as I don't think we as the consumer are getting a clear picture of this site.
The 5 four words above accurately describe the operation of the website as a whole.
A few days ago, I uploaded a negative review of CS.MONEY, a skin trading website that is undoubtedly one of the worst and scammiest websites I've ever used. They forced me to deposit large amounts of money in order to withdraw 'skins' that I didn't even have!
A few days later, Trustpilot contacted me informing me that my review was going to be taken down because it was not 'honest'. What the hell do you mean? The experience that I had on CS.MONEY was completely genuine, and I was only trying to deter potential customers from being defrauded by the site!
Looking at the way Trustpilot operates, I'm not surprised by how CS.MONEY has such great reviews. It's clear and obvious that Trustpilot removes ANY negative reviews of the corporations that bribe and pay them, regardless of whether the reviews were truthful or not (just like how some soccer teams pay referees to get more favourable calls). Trustpilot are a bunch of corrupt, dirty, filthy scammers, and I hope that one day they will get the retribution that is undoubtedly coming to them.
Please do NOT, under ANY circumstances, use Trustpilot for ANY reason. Stick to other review websites, like Sitejabber, that actually provide an honest reflection of the corporations that are being reviewed. Trustpilot's poor rating on this website is completely accurate.
To CS.MONEY and Trustpilot, I have only two words to describe you: institutionally corrupt. Try taking THIS review down!
I lost $270 to www.paytiz.com
I submitted a negative review to paytiz. There were nearly 700+ negative reviews. In few days, all negative reviews were deleted from this scammer. I have all proofs
Tip for consumers:
Don't Trust any reviews or deal this this scammer
Products used:
Exchange $270 Bitcoins to Western Union
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