• Trustpilot

Trustpilot

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Overview

Trustpilot has a rating of 1.2 stars from 1,096 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Trustpilot most frequently mention customer service, bad experience, and integrity team problems. Trustpilot ranks 154th among Internet Safety sites.

  • Service
    452
  • Value
    359
  • Shipping
    196
  • Returns
    200
  • Quality
    363
Positive reviews (last 12 months): 3.6%
Positive
4
Neutral
1
Negative
107
363
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How would you rate Trustpilot?
Top Positive Review

“I need risk free code”

YEASMIN Y.
6/13/24

Quotex Is one of the best paltform for binary trading.It's very easy to use for everyone even the beginners can understand all the functions. I have been using it for 3+ months. I am loving this platform very much now.Here you can trade forex, currencies, stock and plenty more options. You can easily make money in this paltform.

Top Critical Review

“Despicable company to deal with!”

richard s.
10/17/24

Got trapped into a further years subscription at a 60% price hike. Didn't receive renewal prices until i was inside the 30 day cancellation period, enabling them to charge whatever they wanted. Avoid!

Reviews (1,096)

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trust pilot (179) review site (94) email address (18)
Thumbnail of user sdove420
1 review
0 helpful votes
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May 30th, 2023

I like trust pilot their site is clean clear straight to the point easy to use easy to navigate is just a simple easy sight I trust their site reviews as well I've read some and they are pretty much all true that I've read so to meTrustpilot IS THE SITE!

Service
Value
Thumbnail of user renes89
5 reviews
10 helpful votes
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September 23rd, 2019

I believe trust pilot is in cahoots with the companies it posts reviews about. You will notice that Trust pilot only has positive reviews on Warrior Trading. I know this is not the case! I posted a bad reviewnseveral times about warrior trading. They were only viewable from my own computer! I thought everyone could see it until a friend told me my review was nit in his screen! I believe that the majority of people who trusted warrior trading lost tons of $$$ and were so embarrassed and ashamed. They were beginner traders and they left Warrior trading thinking they failed... when the truth is, no one can make money trading at warrior trading like Ross! Also, Most warrior trading reviewers on trust pilot are education reviewers that rave about how wonderful warrior trading education is. Maybe they can teach the basics (which you can get free in the internet) but ross says to trade like him and get rich quick! NOT POSSIBLE! I dont even believe he is even trading! I wrote a review about Warrior Trading and the horrible costly experience they put me through (i was lucky to quickly see how Ross of Warrior Trading was scamming inexperienced/beginner traders telling them they could trade like he does and quickly become independent and live your dream! These people are completely unaware they are slowly being manipulated them out of their money. It is a cruel slow monetary death, and emotional death of the soul! Trust Pilot Is scamming people protecting Warrrior Trading Scams! Disgusting!

Thumbnail of user Ady171993
1 review
1 helpful vote
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July 2nd, 2023

This company is business friendly, not customer friendly, this is usually an illusion! They don't verify suspicious positive reviews, only the negative ones haha

Thumbnail of user antoniom213
1 review
3 helpful votes
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March 22nd, 2020

Trustpilot laughs at your face when you try to give a negative review of one of the companies that pay for the service. As I have experienced, Trustpilot is a kind of mafia that allows everyone to do a real review of a company and, if the review is negative and the company wants to remove it, they have to become a premium member (THEY HAVE TO PAY) to ask Truspilot to remove the review. Pure blackmail and coercion.

Thumbnail of user arpad.varga21
1 review
1 helpful vote
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September 27th, 2023

Based on fake avarge ratings damaging customers.
They flaged my honest review about temu and hustle me over a week becouse of that...
Shame on you Trustpilot!

Thumbnail of user johnb2611
6 reviews
21 helpful votes
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November 17th, 2019

Do not trust the reviews in this site
This is an anonymous company with fake addresses
Mostly of the 5stars reviews are fake, but if you write a true review will be removed in a couple of minutes
They keep money from the companies reviewed, so they remove the opinions unfavorable for the business of the company
But, if the company does not pay, they will not remove the bad opinions and you can write what you want
If you need an opinion, better to search into the forums, searching in google the topic and choosing the results into a forum
Better to avoid trustpilot and other sites with opinions, as that sites are "moderated" so the opinions can be removed each moment

Thumbnail of user zacharys37
4 reviews
0 helpful votes
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February 12th, 2018

I say it DO NOT SIGN UP with TRUSTPILOT.COM they are a ripoff company. They will first get the reviews on site and than start calling you to upgrade the package and once you have denied the offer, they will remove the reviews and say compliance and their system is doing that and their system is $#*!ed. I wish I have not done that.

Tip for consumers:
Don't Signup and trust me I mean it for all the businesses.

Service
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Quality
Thumbnail of user joec727
4 reviews
14 helpful votes
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November 14th, 2019

A website (now called kissly.net) stole all my books. I wrote a review stating so and had it removed. I argued with trustpilot for months. They decided as I wasn't a paid customer of kissly I could not write a negative review. Why the $#*! would an author who's had their books stolen want to buy a book from them so they can write a review?

Here's one of the responses;

We appreciate you taking the time to review kisslibrary.com. However, kisslibrary.com has reported your review because they don't believe you've had a genuine buying or service experience with them.

Trustpilot allows anyone who's had a genuine buying or service experience to leave a review. Our User Guidelines state that consumers can write a review if they have purchased a product/service, have placed an order, or can otherwise document their use of the company's service.

Your review indicates that you haven't made a purchase with kisslibrary.com or used their services. If that's the case, your review doesn't meet our User Guidelines and we'll unfortunately have to remove it. However, if you make a purchase with or use their services in the future, you'll be most welcome to review the business on Trustpilot then.

If you have any questions, please visit our Support Center or reply to this email.

Best regards,

Thumbnail of user sheetalrudrawal13
1 review
0 helpful votes
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July 30th, 2023

Scammer without verification take review
We already requested multiple time i didn't received this user order on my site but he kept his review

Thumbnail of user davidr5948
1 review
0 helpful votes
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April 26th, 2023

Trustpilot removed me from their platform for a bad review posted against Watchmax. Did not request documentation or verification just cancelled ALL of my reviews!

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Value
Quality
Thumbnail of user richardh2481
1 review
0 helpful votes
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December 9th, 2021

Thats right I went to trustpoilet wrote a indepth review of just how cryptomakers. Comuk scammed me so other would not get taken and they say thier software removed it trustpoilet is worthless

Tip for consumers:
trustpoilet is worthless

Products used:
its a no cost service

Thumbnail of user dariof21
1 review
1 helpful vote
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April 19th, 2021

I know I'm not the only one who's experienced this. You write a review criticizing a certain company, based on a bad (or several bad) experiences. Then some robot send you an email telling you that YOU'RE a robot and deletes your complaint. So it's pretty obvious what this garbage site is doing. They're giving people an opportunity to write a review so they can discredit them and God knows what else... give your email address to the comoany your criticising perhaps? I wrote 100% honest reviews of Chatroulette and Chatrubate, even going through the trouble of rewriting them several times. But it was never good enough. Why? The more closer I got to the truth the more Trustpilot resented me for it. Bottom line: Trustpilot is the complete opposite of transparent and are probably in the pockets of all these companies. They are a complete scam and judging from the behavior of other, more well known, tech sites that continue to flourish, aren't going anywhere any time soon. Big tech is inherently corrupt. Everybody is in everybody's pockets. Leftist dinosaurs sold out an became the establishment and their disease infest so much of what we take for granted. They want to brainwash and engineer us. That said, I wouldn't be surprised if this review also disappears.

Thumbnail of user mikem3064
1 review
0 helpful votes
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November 16th, 2021
• Updated review

So, I contacted MistrustPilot about my flagged review... again... and received a lengthy automated response again... and once again they said if I would like to provide proof again... I may do so.

Further more they went on to say, 'If you have not heard back from our Content Integrity team yet, it may be that they have not gotten to your request yet. Over a million reviews can be posted on ******* (redacted for honesty reasons) in a month, and even if only a small percentage... blah blah blah... We address each report as quickly as possible, but the process can take time because we usually allow up to 7 days... What!? BefuddledPilot must have a different calendar because I contacted them a little more than 7 (earth days) ago...

An interesting point to consider, my original complain was about a company called Drainage Super store, (I will get to their review later) but my order from them arrived yesterday (11 November). Only a day short of three months since I placed it but I wonder if the DodgyPilot is now going to try and say, 'Oh but you now have your order'... muppets, Never going to trust another site with a MistrustPilot review again...

Service
Trustpilot, more like Mistrustpilot
November 6th, 2021
• Previous review

So in accordance with the standard email response I received from NoTrustPilot, I responded with eight different attachments as proof of my position... that was on 3rd November 2021. I have STILL not heard back from them.

The pilot has obviously got lost or has stopped off for another corporate 'meeting'...?

Just a bit untrustworthy perhaps?... hmmmm.

No pilot and certainly no trust, Trustpilot
November 5th, 2021
• Previous review

I had, what I considered (and its still ongoing) very bad service from a drainage materials supply company. I ordered fifty items on the 12th of September 2021 and then after partial delivery of my order (ten items) I am still tussling with them. So far I have corresponded with them in excess of 10 separate times and their response is that they are waiting for their supplier. I then reviewed the company and Trustpilots outobots flagged my review. It took two days for TP to give me an initial response and I provided them with evidence of my saga and I am still waiting their reply. I have subsequently found out their revenue comes from the seller who pay TP to 'make them look good'. I now see who is batting for who. I will never trust a TP review on anyone from now.

Thumbnail of user morganc317
2 reviews
1 helpful vote
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February 20th, 2023

Truspilot not that trustworthy!
I had very bad experience with Trustpilot as I've rated Instasmile negatively. They asked me for proof and date of experience. I've sent them screenshots as Instasmile send me spam on my WhatsApp and phone message box. They have said I cannot rate them as I don't have an order number. Of course I don't as I never ordered from them thanks gods. I just thought I am allowed to rate them as they're just rude and don't want to wipe my details from their database. Then I've got an email, again!, asking to provide my details so they can unsubscribe my number from their message service. And what? I am still getting them! Trustpilot didn't allow me to rate them as they allow Instasmile to ask people for their order numbers. What if someone has bad experience with the company but doesn't have an order number? Then it looks like you can't trust that what you can see on Trustpilot is true as Instasmile rating should be lower than it is. Wondering how many more companies are rated wrongly due to people not being able to leave an honest feedback. Since my experience with Instasmile I don't trust Trustpilot anymore. Should be Untrustpilot from now on. Also previously my feedbacks were live instantly, now they're waiting to be reviewed by them. All probably because of trying to honestly rate Instasmile. Wondering if Instasmile is paying to Trustpilot for the bad reviews to be wiped off…

Service
Value
Quality
Thumbnail of user mazzoom
1 review
0 helpful votes
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June 23rd, 2021

I booked a removal service. The service was terrible as no van turned up and they only gave me 5 minutes notice and then terrible customer service after so I left an honest, 1 star review. Then I got threatening emails from the company asking me to change my review or they would leave bad reviews for 'my company', which is against Trustpilot's terms. I am not a company I am an individual, so they were threatening to leave bad reviews for the company I rent webspace from and have an email address with. So, the company carried out their threat by leaving a fake review for the company I have my email address with, despite them never doing any business with them. I sent Trustpilot screenshots of the blackmailing emails and they have done nothing. Worse than this, Trust Pilot then started sending me emails warning me to stop altering my business information but I AM NOT A BUSINESS, I am NOT the company I have my email address with. How thick do Trust Pilot customer services have to be not to understand that for instance, someone with a '@ yahoo' email address does not actually work at yahoo? So you can be threatened by companies on Trustpilot and they end up sending you warnings for things that another company has done. Basically, Trustpilot are happy to protect fraudsters and businesses who deal in blackmail and ignore reviewers.

Thumbnail of user davidc4589
2 reviews
7 helpful votes
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May 19th, 2021

Scammy scum trustpilot removed my verified legitimate review of eagsale and then ignores my proof of sale (verification with emailed invoice) do not trust trustpilot.

Service
Value
Shipping
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Thumbnail of user rogerh604
1 review
0 helpful votes
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April 18th, 2022

I wanted to write a glowing review for a music promo company but as soon as I pressed on 'submit', Testpilot wanted access to my FULL FACEBOOK FRIENDS LIST or, if I tried to submit via Google, they wanted my email detail. Sadly, the promo music company never got my genuine rave review. Why couldn't Testpilot just accept my review without wanting all my details... dodgy?!

Thumbnail of user amaliav12
1 review
0 helpful votes
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February 2nd, 2022

Once or twice trustpilot removed my bad reviews for some companies.
Even though all the reviews follow their „guidelines"

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Value
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Thumbnail of user simons460
1 review
1 helpful vote
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September 17th, 2023
Verified purchase

I left a negative review for SIP but this was removed, trustpilot asked for proof so I emailed the receipt and emails but my re never re appeared, my 46 positive reviews remain!

Service
Thumbnail of user lajuaneb
1 review
0 helpful votes
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November 27th, 2021

A one star is not even worth giving, unfortunately one must be clicked in order to leave a review. I just read an email from trustpilot informing me that my reciews have been removed as a result of unusual activity and unauthenticity! I left two reviews regarding two separate interaction I had with this company toptiertraders.com. Both occasions were very pleasant experiences and the agents at toptiertrader.com were very much efficient and professional. They are a new company and is therefore striving for excellence in customer service which of course I was met with no less. Trustpilot had the audacity to remove my reviews because according to them their 'software' along with uninformed human interphase detected unusual activity! What could be unusual about stating that that my experience was unprecedented and these agents deserve the 5 starts? Isn't that my experience and my opinion? Trustpilot is a waste of time and load of crap. I'll also reporting what they did to toptiertraders and recommended they use another platform to receive their reviews because trustpilot is sabotaging their reputation by removing the review they receive.

Thumbnail of user carittas
1 review
5 helpful votes
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July 30th, 2016

I wrote a review about valuebasket.com, they are scaming people online. I commented and wrote a review about this site and tried to warn people about them. This site valuebasket reported my review and Trustpilot blocked it... even when I contacted trustpilot explaining that everything was in line with their polocies and edited my comment they never put it online ever again.

I wrote a review about trustpilot (to see what happens) and they also erased and blocked my comment!

Not professional, unfair, bias DO NOT BELEIVE ANYTHING THAT SITE REVIEWS and most importantly do not buy anything in valuebasket.com

Thumbnail of user lucied8
1 review
0 helpful votes
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June 29th, 2020

It is shocking... Trust Pilot... go and Commission an Indian Company. If not,, companies are putting bogus 5 star reviews for themselves... TrustPilot never asks for their legitimacy. However as soon as you put a truthfull review,... the company in question respnds that the review is not trutful... then trustpilot would do anything they could to bring the review down.
It has happened so many times to us...
We reviewed London underground. To indicate how they rip people off... it was taken down
We reviewed Notary Express. With evidence that their 5 star reviews are totally bogus. It has been takne down

NON OF THE 5 STAR REVIEWS INSERTED ARE TRUTHFUL
IF WE DO LEAVE 5 STAR... THEY NEVER ASK ANYTHING. SUCH A MASCARADE.

Thumbnail of user lindad1456
2 reviews
0 helpful votes
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March 2nd, 2021

I have purchased two sun screens from Ella MD, do not waste your money on the tinted one, because it stained my capris so bad that I had to throw them out. The non tinted one is OK. LD BOYNTON

Tip for consumers:
Do not buy the tinted one, because it will stain your clothes permanently.

Products used:
Ella MD tinted sun screen

Service
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Thumbnail of user brunof48
1 review
0 helpful votes
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December 19th, 2021

Trust pilot i dont trust there here to give only good replies... stop sending me emails because of my reply from a issue i had... tell the compony to reply for answwrs... they cant because there a scammmmm, im staring to thing from reviews your no better... BUT I HAVE A BETTER ANSWER... I WILL WRITE REVIEWS ALL ALL WEB SITES... I DONT NEED TRUSTPILOT...

Thumbnail of user katherinew99
7 reviews
40 helpful votes
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July 16th, 2020

Scam companies like princess polly pays trust pilot to post a bunch of fake lying positive reviews for the company. Princess polly is a scam clothing company that sells overpriced bad poorly made cheap clothes and jewelry and princess polly also posts fake lying positive reviews on their website too and they post fake photoshopped cgi not real girls on their website too. On trust pilot, princess polly has nothing but a bunch of fake lying positive reviews that aren't written by real people, because they pay trust pilot to buy them fake lying positive reviews and they pay trust pilot to remove the honest negative reviews for them. I have multiple times submitted a negative honest review for princess polly on trust pilot and $#*!ing $#*! $#*! trust pilot purposely keeps removing it for no $#*!ing reason. $#*! $#*! princess polly is paying $#*!ty trust pilot to remove all the negative honest reviews and to keep only the fake lying positive reviews that princess polly paid trust pilot to write for them. Trust pilot isn't trust worthy at all, so NEVER BELIEVE any fake lying positive reviews you see for any company on trust pilot because they're fake lying positive reviews not written by real people and companies like $#*! princess polly pays $#*! trust pilot to post fake lying positive reviews for them and pay them to remove the honest negative reviews.

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