Trustpilot

If anyone thinks they are an independent company who don't take influence from other companies? They are living in a dream. They sent me an email claiming I was a Bot and they were deleting my statement on a certain company? The reason they do this is companies with money pay them to find customers who don't like their business and cancel the comments, then claim they are from a spam bot? How else does this company make money?

Trustpilot is plagued with false reviews. After showing adequate evidence of having attempted to make a purchase with a business that was way under-par, they hid the review. Simply put, Trustpilot and trust don't belong together. If they make it so easy for bad reviews to be taken down, then all reviews should follow the same process especially since someone can buy reviews from sites like Fiverr.

Provided them with 'evidence' emails screenshots on Cashplus bank but they will not publish my 1 star review. This bank crashed my company but that's not enough evidence apparently. This fake review site needs ignoring as I ONLY put reviews up to warn others.

I've been a reviewer on Trustpilot for so many years, writing all the reviews from my personal experiences. One day I wake up to find that my account blocked, because they send me an email "As part of our efforts to ensure that all Trustpilot reviews are genuine, we have customized software that detects unusual activity on our platform. In this case, our software has flagged that at least one of your reviews is likely to be spam."...

Without even confirming with me, or else. This is way below standard. Trustpilot is not trustworthy as it used to be anymore.

At this point, I am sorry but I have very little... or no "trust" in TrustPilot. At least, not enough to send them a copy of any of my own identification. I'm not just handing over my personal information to a company that has an overall rating of less than two stars...! My original complaint was against TEMU and the scans below show the correspondence I've received from them.

Used to be legit. I was a big fan. But now they sold out.

I was ripped off by Blueberry Markets, a FX broker. Trustpilot refused to publish my negative review. Even after I proved that it was authentic with loads of documents, they didn't put my review back on.

Reason is that these companies pay for "membership". This is how Trustpilot makes money. A membership costs from 225 to 900 USD or more:
https://business.trustpilot.com/pricing

In return, the "member" gets to delete negative reviews.

I had trouble dealing with Viagogo.com, which is the worst and rude experience I am going through now as I have paid a huge amount for the tickets which they don't seem to have at all. In spite of raising query to their "reply within 48 hours customer support" many times, there was no response, and they have been shameless about their evasive automated answers.

As soon as I wrote a review for this company on Trustpilot, and Viagogo responded with in a day. Though the issue is not resolved in any way, at least it's good to know a site like Trustpilot can help you communicate in sensible way with this disgraceful, rude business companies.

Wrote an honest review about a product I'd bought but found foul tasting. Manufacturers asked me for Web order number and TP backed them up. However, thuis product like most people was bought in supermarket so I sent in a photo of it to prove I had it.
TP still insisted this was not a "document" despite me emailing more photos with me in picture and current newspaper.
On this basis all reviews not bought online would be inadmissible- waste of time will no longer use due to this positive bias

Trustpilot don't respect freedom of speech... Or your personal opinion... I've written quite a few honest reviews on a certain dating sites, And they've removed them all... Kinda makes you think that some companies are paying them to remove certain negative but honest reviews... Something is seriously wrong... And other reviews pretty much prove it...

I went through the trouble to add a personal review for an company that I purchase services from and their software flagged it as fake. When I submitted copies of my receipts the review was not reinstated. I have reached out to them three times, no reply. They either have horrible customer service or purposely trying to take down small businesses. If companies are going to depend on them for their lively hood then they need to step up and provide a fair service. Do NOT trust Trustpilot, their reviews are skewed due to bad management or worse, purposely.

I have written an honest review about appleiphoneunlock.uk. As this site is known for Fraud. You can look the reviews in this site. Unfortunately, this is not what they are meant to be for.

My honest reviews were removed even though my feedback are properly backed up with proper documents. See my attached screen shots for my reply. And here's what they have to say:

"We can't allow these kinds of statements on Trustpilot because they risk causing offence to people, contravene our User Guidelines, and may also break the law."

Like what? The proof was there. Oh yeah. The site being reviewed is a premium user of this feedback site. So that is why.

They go over the top deleting customers genuine, negative reviews of companies but it appears to me very likely allowing lots of fake positive ones. I have queried the reasons behind these "deletions" and provided proof etc but they do not even get back to you.

I will no longer deal with any companies that use this horrendous service. I am tired of getting constant annoying messages asking for reviews. Once I buy an item, I don't want to hear from that company again unless I buy another. Just learned it is trustpilot doing it, not the actual company. Someone please get this site off the web and let people alone

They keep taking down reviews with no reason or explanation. I left a review for HP printers as their subscription service is a total rip off. Review was taken down. WHY

Then left a review of the RAC after they said we would have to wait 6 hours for a visit. They took down the review - even when i sent over the RAC report. No reason give,

Credibility and impartiality questioned

Absolutely terrible service. Our business faced a sea of poor reviews from the same customer with an axe to grind. Over 7 reviews in total and they have removed none of them.

If you are a business, use another review platform.

There should be laws against these total bull$#*! review platforms. They are just full of fake reviews by companies trying to manipulate gullible consumers. Just take a look at Bewley Homes and how all of their 5 star reviews are strangely identical. It's a joke. I wrote a review about Bewley Homes and their tacky cost cutting cheap fittings and fixtures and it was removed after pressure from the building company. Waste of time and totally corrupt.

Most of my reviews are positive. It was just one or two which happened to be flagged and accused of being fake. Recently started using a money saving app called plum. And I wrote a low review because the app won't let me close my account and is taking my money. I also wrote a negative review about Bulb and their over estimating and overcharging. Had an email asking me prove to them on all the price increases as they increased price 7 times in one year and over charged me £700. One of the reviews got flagged and my trustpilot account got suspended. How do business expect to do better when they can't even accept their own greed and failures? It makes no sense.

I totally agree with other reviewers on how corrupted trustpilot has become! They deleted my genuine negative review about QD stores, and suspended my account! I have all proof of my experience in that shop so how dare they accuse me it being fabricated? Won't bother writing or reading anything anymore on trustpilot, because it's so untrustworthy now!

I've been reading some appalling things for last 3 months on trust pilot, love holidays are getting customers and staff to write fake reviews, one obvious reason for me to write this is love holidays only has online chat which quite clearly states that, so why is their 5 star reviews saying I spoke to a lovely lady on the phone when it's impossible, this is a daily occurrence by many fake reviews, will never ever use trust pilot again as what's the point.

Trustpilot is a scam company they created our fake profile and when we asked them to remove they are not removing it and saying its public transparent reviews website. I have read an article on their own website which says we can contact them to have any of our content removed but when we did they are not listening to us.

Please avoid using their service they are scammers.

Their services disgust me every day. As a business they cannot provide any support to competitors hitting me directly on my account with bad reviews rather it has caused me more business because of them.

In the not-so-distant past, my firm had a suite adjacent to Trustpilot. (I'll omit the exact location to minimize any chance of repercussions.)

I'd interact with some of their employees in the hallways/common areas from time to time. I'd bet all of them - every single one - would corroborate these negative comments. They hated where they worked. Hated it. I'd say the typical tenure within this particular office was less than 4 months.

The fact is the truth hurts. And us as the public are not allowed to give our feedback and experience. This because these individuals who are a bad apple are giving these organisations a bad reputation. So pleased don't tell me about integrity of the contents public write about these organisations.
Maybe if these organisations did there jobs as they're supposed to, then these organisations would not get such bad publicity.
I have a right to express my experiences, due to the fact this how these organisations behave. I'm only speaking the truth.
And trust pilot did publish my experiences because I have the evidence to prove it. So why did trust pilot publish my experiences?
Don't journalists publish facts of certain individuals? So why have reviews if no one is allowed to use their bad experiences.
Humans right act 1998 Article 19 freedom of of speech and expression.
(The truth hurts)
Thanks for your time, and I would like your complaints procedures.

Many thanks.