Trustpilot

Trustpilot remove negative reviews for themselves and subscribing businesses (if you pay Trustpilot for an enhanced account). Twice I had their human staff verify I had the right to leave one company a review, but it was always auto-removed in minutes. Then trustpilot simply ignored me. Trustpilot are frauds. As for leaving a one star review for trustpilot, forget it.

Many companies either vote for themselves or pay people to vote for them on Trustpilot because it's the most popular review website. All the bad reviews are purposely covered up by 5* spam. On the other hand, it's unfeasible to try and clean up all that garbage since there are hundreds of thousands. I'm not blaming them, but that doesn't make the ratings on that website any more trustworthy. It may also be that they realized the website has run its course (no longer serving the purpose it was meant to) and now they're cashing it in while they still can.

I have been trying to post reviews on Trustpilot for years about bad companies. I thought that a review site was exactly for that... reviewing sites or companies but it's not the way it works with Trustpilot. They charge companies a fair amount of money to keep bad reviews out. Over the years, they have changed the rules to fit their protection racket hence removing your posts based on whatever ridiculous excuse they can find. Even when you bring up proof supporting your review, they will have it "temporarily moved offline" until you make changes. Once you made those changes, they will come up with more excuses to give plenty of time for fake posters to bury yours in the back of the list.

If you think your bad review will remain on site... think again! Trustpilot unethical business practices, is anything but a review site. It's a crooked company allowing only good reviews to go through to protect their paying customers.

Never trustpilot!

I submitted a review on a firm I ordered from, at their request! When it was accurately portrayed that said firm performed poorly (in line with other reviews) they didn't like it and suggested I'd made it up. They have since removed my review because the only proof i have of said order are the item itself and countless emails which I sent them. Trust is not a word they should be using. Abhorrent behaviour.

This company is not audited or independent whatsoever.

I left a number of legitimate reviews, removed by Trustpilot for no reason than it being negative.

So sick of companies being held unaccountable, including trustpilot.

Bunch of RACISTS. Every $#*!ing review I post they remove.

Hi Khan Choudhury,

As part of our efforts to ensure that all Trustpilot reviews are genuine, we have customized software that detects unusual activity on our platform. In this case, our software has flagged that at least one of your reviews is likely to be spam. We take this very seriously, and have therefore blocked your user account and removed your reviews from our platform.

We have these measures in place to ensure that our community can trust the reviews they read on Trustpilot, however, we understand that sometimes legitimate reviews are removed in this process. If you think there's been a mistake, you're welcome to contact us by replying to this email.

Thanks for your cooperation.

Trustpilot Content Integrity Team

Left positive and bad reviews. Wrote reviews for a company. Had multiple services and multiple problems. Seems trust pilot will delete these for the company. Sent evidence the reviews were valid, and they were within their guidelines. Still refused to show them. Stinks of back handers. All positive reviews even for same company left up.

Don't buy on mpb.com or you will loose big money! The customer service wanted to make me pay 95$ to return a 124$ item badly described on their website! I will sell it on eBay with less shipping fees!

Trustpilot have removed loads of my genuine and honest reviews with no reason or explanation. I have also noticed that many shops or organisations which just recently had many poor reviews have suddenly got 5 stars from everybody. How can this be? What a coincidence. Like others have said it all seems like a scam.

Trustpilot.com removed my review before determining IF I had a genuine buying or service experience. I have paypal evidence.
I'm not sure if you can Trust trustpilot reviews at this point. Removing negative reviews and I'm sure, not removing positive reviews of companies.

Email here:
Dear Michael,
Thanks for reviewing truthfinder.com on Trustpilot.

truthfinder.com has reported your review because they don't believe you've had a genuine buying or service experience. Reported reviews are temporarily moved offline.

We'd like to verify your experience so we can put your review back online. Help us do that by sending documentation showing your buying or service experience with truthfinder.com.

These guys make the mafia's extortion racket look like a Girl Scout bake sale. They refuse to post a positive review unless my company agrees to pay them. Meanwhile, negative reviews are promoted and leveraged against the business to charge them more each year.
Yes, we'll continue to pay so they stop sending goons to break our windows.

I submitted a negative review against Avvo.com, which is notorious for deleting bad lawyer reviews. The same thing happened when Trustpilot censured my negative review against Avvo. Apparently, people who truly have bad experiences with companies are silenced and robbed of their right to free speech. I contacted Trustpilot and only the sales dept answers. In order to dispute a review being removed, you have to email (not talk to a rep) them and ask them to reconsider. They removed my review because of guidelines, which is exactly why Avvo removed my review against the attorney. Trustpilot has 2 rules: business first, consumer last.

I do not like this Website.
I wanted to leave review for lovely software and their agents but Trustpilot first applied my review and than deleted it thinking I'm not a real human!
Not satisfied at all. I'd better use Sitejabber from now.

Trustpilot has become a dishonest platform, it has most negative reviews deleted and it is very complicated to restore the review afterwards even by sending all the proof of legitimacy. Shame on Trustpilot

TP is censoring critical reviews, but only from their business customers! A company with a paid account can ask for personal details and if you do not want to give them, the review will be removed. Trustpilot is therefore not independent and therefore not so reliable!

Trustpilot doesn't come remotely close to being an impartial review site. Instead, it is just a mechanism for companies to pad and wash their corporate reputations. Trustpilot's paying client is the company receiving the reviews, not the consumer leaving the review. Companies litter the site with fake reviews while Trustpilot looks the other way. For example, positive reviews are often posted within minutes of each other, using a very similar writing style and similar content. Trustpilot has no financial incentive to crack down on its paying clients. When a consumer writes a review that is in any way critical of a paying client, Trustpilot pulls the review, claiming it violated one of their community standards. Trustpilot never shows which community standard the review supposedly violated. After all, what did you expect when the paying customer is the company being reviewed? I think the FTC will eventually catch up with Trustpilot, but it could take years.

Deleted most of my reviews, no matter how many stars you`ll choose, most of your reviews will be deleted. After that, they sending a mail, which says "Reply to us, if it`s some kind of misunderstanding " and never reply to you.
This guy`s is the worst!

Strange that I wrote 2 reviews in one day - both were balanced an an honest review of my experiences with two different companies, one positive, one less so. Strangely the less flattering one about a chaotic service which I believe potential customers really need to be aware of was never published - amazing that I had praise for the positive one the day after! Researchers into services beware - not all is as it is presented

I am a business owner for 5 years. There are two companies who started in our field like one month ago... both used trustpilot as GOOGLE indexes their STAR rating... both these companies have over 5000 reviews in matter of month... I am like *******% sure these are all fake machine generated reviews. I can easily see the content... there should be somewhere that we could report these guys

TrustPilot deletes a lot of negative reviews. They claim this is because they believe competitors often pay for negative reviews of competing companies.

What they fail to mention is that just as many positive reviews are being paid for by the companies trying to make themselves look better.

Case in point. I have seen many reviews for companies that are absolute TRASH. These companies have been known to scam people. And, are notorious for their atrocious customer service. Yet they have a list of 5-star reviews.?

I would not put too much stock in whatever you find on Trust Pilot.

Absolutely disgusting and disgraceful. Trustpilot allow fake reviews and they remove honest reviews from me. They also locked my first account so the truth does not get known but too late for that as the entire world in this galaxy is fully aware of the incompetent $#*!ed imbeciles like trustpilot who are nothing but irrelevant jealous hypocrites. Have you no shame?

They use fake names and hide. Do not trust trustpilot or do not use them. They are disgusting liars."

"Trust"pilot is the most dishonest review site of all. Even if you provide proof of dealing and get verified, they will STILL remove review if company pays them to do so. I've had dealings with the most criminal and corrupt "lettings agency" in London. "Trust"pilot is dangerous as its not giving other potential victims the true picture (which is extremely well reflected on all other review sites, but "Trust"pilot supports lies and dishonesty.

Trust pilot has now started censoring reviews abusing their terms and conditions making up rules as they going along covering up crimes of other organizations expressed on their website review page. Do not use their platform as they are but to be trusted. They are abusing their peoples rights.