TSI Shipping

So far I have only scheduled a pick up and delivery for a future date. However, communication with representative Kathy has been excellent. I called a handful of companies and her communication with me by phone and email has been far superior to the others.

Was extremely happy with all services that I recieved shipping my product my recipient was elated with the service and professional that he also received will use tsi without hesitation thank you p.s never recieved my 50 dollar amex card

Hi it was fast and easy, they packed the mattress and bed well, with plastic and blankets and delivered it on time; i would have liked for the price be more affordable.i paid close to 700 dollars without insurance.

I didnt needed the bed right away, but did needed it to be picked up within two weeks of setting it up..

All was great from start to finish. Phil was easy to work with and willing to help me through the process. This was my first time for a major shipping, and he was patient with me. Will definitely use again.

Thank you so much Kathy for your assistance! You were very professional, personable and thorough. You explained the entire process and you were a pleasure to speak with! Thank you for making this an easy transaction! I really appreciate it!

The whole process was very easy and straight forward. The only suggestion I have is to collect the actual address the item(s) are being delivered to at the time of booking. I was only asked for a zip code. There was some confusion toward the delivery date as to where the item(s) were being delivered.

I was told I would receive my bed in 4 to 6 business days and it took two and a half weeks and at one point they told me it was lost. I am extremely dissatisfied with this service and will never use it again. I chose this company because of house fast I was going to get my bed and it turned into a disaster. Honestly, I feel I should refunded some money since my mastress came with oil stains.

Failed to pick up package when stated, said we'd have to pay extra to get it to its destination on time due to no show on the day it was supposed to go out, and kept $50 back from refund. Theives is what Transit System is!

TSI picked up the rug as promised, but hadn't delivered it to our son in New Jersey several weeks later. When I followed up with TSI, they said that they didn't haver our son's phone number, even though it was listed correctly on the shipping papers. They also had my phone number, but never called me. Bad service from a company who is in the shipping business.

From my first point of contact the customer service at TSI was wonderful. I didn't have any idea of how I was going to get various furniture items, china, stemware, etc from my mother's home in Tenn to Texas. As it was not a full truck load of items but it was more than I could take in a car. TSI took care of it all in an efficient, timely and well organized manner. I will use them again in the future and highly recommend their services.

There was a miscommunication at first and a mover contracted by TSI came unannounced and wanted to take my things without packing them first. I refused and called TSI who quickly remediated the error. The real crew came a week later and were the nicest two guys... very professional, courteous, and efficient. The shipment was about 25 days in transit, and was delivered on the day promised. Everything was in perfect condition and I'm very happy with the experience. I mailed some less precious items to myself to save money and USPS managed to break about 20% of them so my only regret is that I didn't spend a bit more have TSI handle everything. I would definitely use TSI again.

I appreciate TSI's handling of a pickup and delivery. Customer service was helpful and professional the entire way and the delivery was on time and conducted with care. All pieces were protected and delivered in good condition.

The 2 antique items were picked up in a timely manner in Florida. We received a call and the items were delivered here in Illinois when they said they were going to be. Also, the 2 gentlemen who delivered my items were very courteous and professional. I would definately use TSI Shipping again.

I shipped my mother's 75 hope chest to her only granddaughter. I had checked various national moving services and was shocked that I would need to pay a high minimum, regardless of what I shipped. I was very happy to find TSI online. The chest shipped sooner than I expected and the day of pick up went very smoothly. The chest was delivered about a week later from California to Texas. I was very happy to complete this project and was very pleased that I found TSI.

Everything is great.

I do wish that you could perhaps provide an email reminder of some kind for unpaid invoices. It is
Easy to forget to remember to pay at time of shipment. It could avoid a lot of phone calls, unreturned phone calls, voice mail, paying bill by phone etc.

I contracted TSI to move a dining room set that included a marble top side board. Upon pick up/loading the drivers were given SPECIFIC instructions. DO NOT put the base of the side board on it's side. It must remain in an up right position or the marble top would be damaged. You folks shipped the base on it's side. Why would any body ever ship a piece of furnature in any position other than up right? You didn't and the marble broke in half. It was noted on the paper work at time of delivery and no follow up on your end. Terribly unsatisfactory.

Worst customer service! Driver changed pick up times and dates 3 times! Our grandfather clock was supposed to be delivered around the 14th of July, and we started calling on the 27th to find out where it was, and no one returned our phone calls! I finally emailed the company to let them know we were going to report it stolen! Do not use this company!

The chairs were packed at pick up but framed art was not. I was told it would be packed later. I was given a delivery date and waited for four hours and nothing occurred so I called and was informed that the framed art had been damaged and needed to be repaired. I received the delivery about a week later. I was not given a phone call regarding the delay.

I did not have a great experience. The mover was supposed to pack the china and I paid for this service. When the mover showed up they said they would not back the china and my mom had to scramble to pack the china with materials she had on hand. A few pieces got broken as a result.

I was very satisfied with the service I received from TSI. The cost was equivalent to other quotes I received. The only issue I had was the lack of communication on my end. I was given a date for delivery and then did not hear from anyone again until they were a half hour away. Did not realize I could not reach TSI over a weekend for a Monday delivery. On the plus side my furniture arrived in perfect condition much faster than I expected

Customer service is prompt and courteous. However the shipment took much longer to arrive than I was told. After the date passed the expected arrival date and my shipment still hadn't arrived the carrier made an appointment for delivery. As of today the delivery is overdue again and i still have not received my shipment. This service has proven to be unreliable and I will not be using TSI in the future.

When I interacted with folks, everyone was very nice. That being said, my belongings didn't arrive until 6 or 7 weeks after they had been picked up. When they were picked up, I told y'all that they couldn't arrive at my new apartment before a certain date (2 weeks from when they were picked up). The person I talked to didn't tell me that that completely reset my month timeframe to start at the date they couldn't arrive before. I only found out when I called once it had already been a month. I was not happy that that was not communicated beforehand, nor how long it took. I had to buy multiple items to hold me over until all of my belongings arrived. Unfortunately I will not be using your services again, nor will I be referring you to anyone.

I was very happy with the service provided by TSI. I needed to have only one piece of furniture shipped from point to point across country and I was able to arrange everything with one telephone call. The price was reasonable and the furniture arrived in perfect condition. If given the chance I will work with TSI again in the future.

Movers were efficient and very competent, even when they had to remove and replace a door in order to move our antique desk. They wrapped it extremely well and delivered it intact. We were very pleased.