TSI ShippingReviews 1,267

I was not completely happy with the pick up and drop off. I was told driver would call 30 minutes prior to pick up (that was NOT done). I was told someone would call 24 hours prior to delivery to schedule a delivery time/day (that was NOT done). I ended up calling to check on the status of the mattress and accidentally found out it was scheduled for delivery same day and I was not prepared and ran around trying to get help. Also, I was over charged for the mattress/box spring. The weight on the estimate was not the actual weight of the items. When I brought it to Philips attention he didn't do anything about it and shined me off. I know price is based on weight and if he had adjusted the weight the price would have gone down but he did not do that. When I called him upset about not getting a 24 hour notice before delivery he blamed it on the delivery company and didn't seem very interested in resolving the issue. I don't feel like I got what I paid for and I overpaid. I don't think I will be using this service again.

We moved 7 boxes (packed by owner) and 3 pieces of furniture from CA to NC. We paid for insurance on 3 of the higher value items. Most of the shipment was of sentimental value as it came from a family home. Several of the boxes were marked "Fragile" and we were assured they would be handled as such. 3 weeks later our shipment was delivered in NC and we were very upset at the state of the boxes. Shipping labels had been pasted over the words "fragile", boxes were broken, damaged, taped back together and sadly a number of items were broken, despite being well bubble wrapped. Our cedar chest was scratched and damaged and we are still waiting to hear from TSI about that insured item. Our smaller damaged items were not individually insured since we had not itemized and valued each box. Customer Service is non existent. We do not recommend this company.

I was given a delivery date of a Tuesday, but when I called on Tuesday to find out an ETA, it had been apparently been scheduled for Wednesday. After waiting for hours on Wednesday, I called and was told Sorry, but it had been changed to Thursday. Thursday morning I was put in touch with the manager who apologized for the previous confusion, and gave me a delivery time of 10am - 2pm, but never sent the email that I had requested of him. At 2pm, after waiting again at the delivery site for 4 hours, I called the subcontracted company directly. They then gave me a delivery time of 1pm - 4pm with no explanation of why TSI manager would have given a different time frame. The delivery finally showed up at 5pm, missing some of the parts. I spent a total of 13 hours of my time waiting at a vacant delivery location for delivery. The pick up and delivery locations were only 5 hours drive away from each other. I would have done it myself and saved $900, if I had known how poor TSI's scheduling and communication would be.
On another note, the delivery drivers were very polite and professional.

I shipped a very expensive king-size Tempur-pedic mattress. I was told the mattress needed to be wrapped in plastic prior to pickup. I bought a king-size mattress bag from U-Haul and neatly placed and taped the mattress inside it. I was also told TSI would pick up the wrapped mattress and box it for shipping. This did not happen! The guys who picked up my mattress tore the plastic bag while on the street and dragged the mattress to the truck thereby soiling the mattress itself. When the mattress arrived, it was bent in half and rolled up in the same U-Haul plastic bag I had placed it in. It was never boxed or further protected as advertised! Plus, folding it in half and rolling it up like a cheap carpet showed how little TSI cared. It arrived completely soiled with huge tears in the plastic bag. Disgusting! I will never use TSI again.