TSI Shipping

I would have gone directly through a shipping company rather than using Transit Systems Inc. as an expensive middleman. Customer support is there to "make you feel good" rather than getting things fixed/changed. This made us feel powerless as a customer. We had called a week before, four days in a row and no action was taken for at least a week. By that time it was too late to make the change happen. Nobody cared at TSI, and could do anything about it after the fact - maybe that's why they were delaying, to wait until they could claim ignorance. The customer support agents were nice, but who cares if they can't actually do anything about the situation.

Further, we felt completely duped when our initial estimate was way under the actual shipment price. How can you expect people to understand how much their stuff weighs? Both my wife and I felt taken advantage of and stuck with the service after we found out it would cost thousands more than expected. By the way, we were never told that our things would be stored at all. In the meantime we were sleeping on a hardwood floor for a week unnecessarily. This would/will frustrate the kindest of you readers if you use TSI.

We will never be using this company again and we will recommend to others that they avoid it. If the above sounds like angry ramblings it's because that is what this company will reduce you to after dealing with them.

We had several big boxes shipped from Florida to Kansas. The people on the telephone with whom I worked to arrange shipping were very helpful. However, the boxes arrived later than expected and, worst of all, were severely damaged (AS IN CRUSHED WITH ITEMS FALLING OUT) when they finally arrived. The first time they tried dropping off the boxes, my husband was home and working where he could be seen through our large windows. The company said they came by the house and no one answered the door. My husband was home all day. I am very disappointed with the TSI service and the care with which they handled my boxes. I didn't buy the outrageously priced insurance as I thought they would just do their jobs appropriately for the large price we paid to ship. SHIPPER BEWARE! It's a good thing that I will never use their services again, as I have to include my email address.

My initial experience was very good. However, I was told the delivery would be done by December 31st. I learned that my mattress arrived by December 26th. When I did not receive my mattress I contacted the company and was told that they wouldn't do any deliveries on the 31st. I was given a date of delivery in January which was inaccurate. It arrived in good shape but the stops and starts of delivery and the poor communication was not what I expected. In fact the people in your office provided different information than the delivery company. My scores would have been higher for the sales department.

Pick up was scheduled from 2-6PM on a weekday. TWICE, TSI cancelled without prior notice, the day of pick-up. Twice, my fiance and I had to stay home from work to handle this matter. The second time, the customer rep Kathy Temple, was extremely rude (hanging up the phone in the middle of conversation) and indicated she expected me to deal directly with the dispatching company (TSI's third party). Once I informed her that my agreement was with TSI and not with their third parties, she told me we had "no agreement because I didn't sign anything," not only is her commentary flawed (I'm a lawyer), TSI is simply not meeting their end of the bargain. Having paid in advance, TSI has now TWICE failed to meet their obligations.