TSI ShippingReviews 1,268

I shipped a very expensive king-size Tempur-pedic mattress. I was told the mattress needed to be wrapped in plastic prior to pickup. I bought a king-size mattress bag from U-Haul and neatly placed and taped the mattress inside it. I was also told TSI would pick up the wrapped mattress and box it for shipping. This did not happen! The guys who picked up my mattress tore the plastic bag while on the street and dragged the mattress to the truck thereby soiling the mattress itself. When the mattress arrived, it was bent in half and rolled up in the same U-Haul plastic bag I had placed it in. It was never boxed or further protected as advertised! Plus, folding it in half and rolling it up like a cheap carpet showed how little TSI cared. It arrived completely soiled with huge tears in the plastic bag. Disgusting! I will never use TSI again.

Customer services was fantastic when I was scheduling my pickup and when I first paid. The movers were kind when they picked up my items and then when they dropped them off. I wish my items had been actually taken care of though. I shipped a beautiful birch platform bed frame, a mattress and two boxes of clothes. I witnessed the movers bumping into walls and ceilings on the walk up with the pieces of my bed frame and it arrived back to me with chips of wood missing all over. Its essentially ruined. It's really unfortunate and I would not recommend this service because the very thing it's meant to do, safely transport items, it has failed miserably at.

We were extremely pleased from the beginning - working with Jessica for all the pickup and drop-off logistics. She was a pleasure to work with, communicative and quick with her responses. Her customer support skills were top notch (and as I'm in a customer satisfaction role as part of my job this is key).
The men who came to pick up and pack our furniture were awesome - courteous, and took great care in their work. Very very pleased with the service, thank you.