TSI ShippingReviews 1,267

Initial contact by phone was good. Information related and emailed contract. Tips on packing were good on the website. Pick up went smoothly. I was told sooner I schedule a pick up the more likely my items would be delivered within the week I needed. Delivery was a month later. Delivery was very unsatisfactory. I didn't receive the 'white glove' contract as I purchased. One piece of furniture was ripped apart to fit in a box. (Upon pick up I was told I wrapped it ok. And that it was fine. They would wrap it in padding). Time will tell if anything in boxes is broken. I haven't gotten to them all yet.

Well done! Professional, careful, courteous, met expectation, even exceeded some expectations! This is my second move this summer, estate items, so not a normal size houseful. We chose a van lines the the first time; TSI was soooo much better! We paid about 20% more over the van lines with TSI but it was worth it! I am happy with their customer service; they do answer their phones and they did return calls. Although I didn't call much because they sent me email updates, nice touch! The guys in the truck were professional and friendly, knew their stuff. Contract was clear and straight forward. No surprises! I recommend this company. They moved my heirloom custom grandfather clock very nicely. Thank you Tom and team!

I called and got an estimate. I did a little research. Viewed customer comments. I decided on TSI. When I got to a time when I knew the shipment could be received, I called and asked for shipment. I got charged a little extra for requesting a specific or near in time. Couldn't be helped I had to work with peoples schedules. I may have been able to schedule the pickup earlier. That part wasn't clear. Everything else went smoothly from a to z. The service was excellent at both ends. I shipped baby stuff, so we were all very concerned. Everyone was pleased with the experience. Plycon Van Lines did a superb job.

Overall an ok experience moving. I definitely had some difficulties in the process, though. I paid extra for a 3 day pickup window that was stretched to the max. To go with that, I was assured I would receive 24 hour notification prior to pickup, but calling at the end of the work day (19 hours) prior to pickup made arranging my presence challenging. Additional difficulties were encountered on drop off. I was quoted a max 20 business day delivery, which was not met. Delivery was much closer to 27 days. Lastly, I ended up with more boxes on my inventory that I had originally planned for. TSI then elected to charge me additional funds, despite the shipper electing not to weigh my shipment and the shipper estimating I met the weight quote. Approximately 1/4 of this was eventually refunded when I disputed it, but that took 2+ weeks of back and forth emails. I will say, though, that when my things did eventually arrive they were all present and in one piece. Also, when present, the shipping company was very friendly and efficient at packing and unloading.

They lost a box of items that are irreplaceable. I am so disappointed. They told me every box is barcoded, so I don't know how it happened and I have very little confidence that anyone is doing anything to find the box and return it to us. So while the front end was fine, the back end needs a better system. I believe that since the items probably won't amount to a large sum of money the shipper, TSI/Plycon, just won't spend any time or effort to find them. I am not at all happy about this.
Sheila Webster